Exceeded our expectations

This hotel/resort is amazing! Friendly staff, beautiful clean grounds. Rooms were modern and all ocean view. Beds were comfier than home. Chairs on balcony were also very comfortable. Poolside and beach drink/food service was excellent. Food was great. The chefs at the a la cartes were top notch and you could tell that they took pride in the food they created. My only real complaint about this hotel is that it is advertised as a non-smoking resort when in fact it is not. The rooms are all [... read more] supposed to be but there were still people smoking on their balconies. The beach and pools areas as well were filled with smokers. I guess I was naive to think that a totally non-smoking resort existed. Other than that everything was excellent.

The Best

I can not say enough about this resort. The food in all the restaurants was fantastic. The service was the best. The resort itself was a 5 out of 5. The only down fall if you consider this a downfall would be its a little remote from town but the bus which you get across the street would take you there.

Fantastic Resort & View to die for

This resort was one of the best we've stayed at! The hotel Location is perfect, private but only 10min taxi downtown. This hotel ticked all the boxes and is luxury (I am very fussy where I stay).. The lobby layout & view is fab! Rooms are modern, well kept and the balcony/view is outstanding & relaxing. The pool/beach areas were great big, beautiful lots of space & with an added bonus of a pool bar, though the beach area is small it's still just enough! The mojito bar is absolutely fabulous the  [... read more]setting, decor perfect. Everyday the pool have activities, fun things as it's adults only it's like a party, though quiet an relaxing at the same time not too loud. The staff were brilliant so friendly, fun & helpful. There is entertainment on every night & its actualy really good they have some talented people in the fire show & the reggae band were excellent. The whole vibe of the place is just great although the food wasn't anything special & room sevice menu is quite limited. Overall it was a fantastic holiday the hotel definitely made my trip and will definitely be back to Puerto Vallarta & will definitely stay Grand Fiesta again. Whether you are young, old in between looking for a fun or quiet holiday in a modern luxury hotel still at an affordable price then this is the place for you. Do my hesitate to stay here.

Amazing hotel and experience

The hotel itself was clean and modern. The room was very comfortable and there was a great variety of bars/lounges/restaurants. The food was good, especially the dinner options. The staff was excellent: helpful, friendly, and the pool-side service was great. We had a great time, and would happily return again in the future. The only downside was that pool chairs were often taken (saved with towels) early in the morning. It would have been nice to have more choices of chairs.

Clean, Fun Resort

I can't say enough good things about the Grand Fiesta Americana. The rooms are lovely and so clean. Great view from any room! The resort does slightly cater to the conventions and the usual towel game like at most resorts. But this did not detract from having a great vacation!!

Great potential!

Food drinks and service were amazing. It was very busy so the only compliant would be about the a la carte restaurants. You had to line up at 10am to get a reservation that day. The restaurants were under maintainance when we were there so they accomandate the guests in a cornered off part of the buffet restaurants. Which was fine but the menu was extremely limited as they could not complete all the dishes in the different kitchen. This was super disappointing as we were really looking forward t [... read more]o it and everyone had raved about the Asain restaurant. Otherwise, the resort was great and I would highly recommend as I am sure the restaurant issues have been fixed!

Would come time anytime

One of the best resort I have been too, the service was top notch. I was a little bit worried as I had read in other reviews that the staff seemed to pay more attention to people coming for convention, this was not the case at all. Food was pretty good, lots of options. We had no issues with noise or constructions. The pools are pretty crowded but we always found chairs. We mostly stayed on the beach, where for some reason not that many people went too. There was quite a few jelly fi [... read more]sh, which was unusual for March. The only down side I found was there isnt many activities others then beach and drinking. I like going for 2 weeks and it could get repetitive. There wasnt catamarant, kayak, golf, bikes, etc. For people that have never been to P.V. , very nice little town and I actually felt safe. Locals were very friendly and respectful, I have been to quite a few cities and PV is a must go.

Rooms are Amazing

The hotel was wonderful. My biggest concern was the maid service. Maid service was terrible. They would take all the robes and not replace them. They would not resupply my room with coffee, I had to call down to reception every morning. Hotel grounds were very nice, pools were amazing. Waiter and waitresses around the pool did not speak very good English so it was hard to get a drink. Room service was amazing and fast. Lunch menu was very repetitive, food at buffet was good but alw [... read more]ays cold Resort does not exchange currency Resort is not walking distance to anywhere. If you wanted to leave the resort you had to take a cab.

Four Seasons Hotel & Resort has a little sister - her name is the GRAND FIESTA AMERICANA!

Move over Four Seasons and make way for your little sister, the Grand Fiesta Americana in beautiful Puerto Vallarta, Mexico. This "all-inclusive" resort hotel holds all the trappings of the finest hotels found anywhere on the globe and in order to obtain a 5, 6 or 7 star luxurious vacation, you never need spend the untold dollars every again. On the contrary, The Grand Fiesta Americana provides nothing short of a first class facility, food & beverage offering, entertainment worthy of a Cirqu [... read more]e Du Soleil show and hospitality that pampers you until you go utterly crazy from the "love", all without busting the bank - a dream vacation come true . This stone, marble and soft wood master-piece of architecture is only matched by the staff's sincere & genuine catering to one's every want and desire! Nothing seemed to stop management and staff from raising the bar to ensure that our vacation was by far, the best in my entire life - for a 55 year old, hard working executive, this truly was the very best. There is only one way to top this experience - return for another round. That's exactly what I am going to do because The Grand is now my home away from home. Just like the small little sign that was left on the pillow when I arrived, "welcome home" it read. "Welcome Home"!

Good resort, amazing sunsets

Overall, the resort was really clean, food was great, the music by the main pool was never different, it was have been nice to hear different music. Drinks were great. All staff were very friendly, the spa was very nice.

Did not know what to expect??

Booked this hotel, and trip, through Trip Central for December 11-19, 2016. Fred was a great agent and very helpful. He responded back to my emails and gave me a lot of good advise regarding my trip and reassured me a great vacation. I've heard different opinions from friends regarding all inclusive and most of them say it was so so or boring at times. This was my first time travelling with my daughter to all inclusive so we had no expectation. In fact my daughter wasn't that enthuse about this [... read more] trip. Upon arrival we were surprised that our room was upgraded and were taken to the Grand Room. While we waited we were offered drinks and received a package to meet Jesus from Timon Tours the next morning. We were taken to our room and were very impressed by the view and very large clean bright room. A beautiful ocean view to wake up to and stunning sunsets in the evening. Very comfortable beds which make a restful nights. The next day we had a briefing from Jesus regarding our package regarding shuttle bus back to airport. We had our first breakfast at the buffet and there was so much food to choose from. The waiters were very attentive and the food was good but was warm, would have like it to be hotter. We made reservation for dinner at 9 am to secure our dinner arrangement. The restaurant food were fine but we like the selection of the buffet especially breakfast. Marco was our smoothy operator, very friendly and makes whatever fruit drinks we delighted. We looked forward in seeing him in the morning. The first few days we floundered about in the hotel not sure where anything is or what to expect. It would have been nice if they had a briefing and a map for all new first time guest as to where all the restaurant were located, a big sign as to where activities were taking place and location of towels etc . Eventually we figure it out and made use what was available. On the fourth day my eldest daughter and son in law joined us at the resort and all the kinks were ironed out by the second day. Most guest would rather laid by the pool, soak up the sun, replenish with constant refill of liquor to hearts content but I, I like to keep busy. Everyday there was something to do from 10 am to 5 pm. Kyaking starts at 10:45 am but if there is alot of participants they will make several trips. It takes about 30 minutes to paddle to another beach and another 30 minutes to paddle back. It was a nice adventure. Make sure to go early because it can get book up early. We had Spanish lesson from various of teachers but Julio Caesar was top teacher. Though we were not fluent but it did help us how to understand and communicate a little in their language. Also Julio gives a real workout on water aerobics. We played Black Jack almost everyday and David was an amusing, shifty dealer, still don't know how he always get Black Jack . My daughter and son and law couldn't get enough of the game. Great prizes too. I would have like more dancing lessons but not enough participants. However, my daughters said that Salvadore was an awesome Zumba instructor, they have taken lessons back home but they say he is the best. Extra on the side was a Poolside BBQ lunch and cooking lessons and evening shows. Taco dinner at 7 pm at the offshore grill. We explored all the different lounges such as Tequila, Martini has pool table and Mojito. Mojito was our favorite due to hammock and swing chairs. Room service and fridge bar included. We wanted to watch something on Youtube and they send up their techinician to help us to set it up on their Smart TV. All the staff were friendly, very helpful and ready to serve you. To top the trip was a complementary spa treatment for two. Thank you to Alejandra and Valisa. We were truly pampered. Although I heard a lot of complaints regarding the construction it wasn't that bad, actually it was quite entertaining watching them move the large boulders. Although the make shift beach was small it was nice to walk on the sandy beach. If the tide is low enough you can walk around the rocks and reach another beach within 30 minutes. Again another adventure. We took one day to go downtown by bus and it only took about 15- 20 minutes but be ready for a bumpy ride. We went to the market and tried many Tacos in local downtown area. I was really impressed with my package from Trip Central and would book from them again. It was a really good deal and great bargain for my money. Our first selection was Hyatt Ziva but they were all booked up so the Grand Fiesta was our second choice. We were curious about the Hyatt while we were staying at the Grand Fiesta and was planning a tour it just to see what we may have miss. Actually, decided not too because we were very satisfied with our stay at the Grand Fiesta. By the end of our trip my daughter did not want to leave, she love every minute of it. Although, its was our first time to all inclusive and cannot compare with any other resort. Let's say it was much more than expected. A wonderful relaxing get away from the winter cold weather to a sunny, warm hospitable atmosphere though not perfect but delightful.

Great Views, Food and Service!

Pools were awesome and service overall was excellent. Rooms were big and the king bed was very comfortable. Food was great at all the restaurants and the drink were premium. Awesome resort...I would definitely return!

Wonderful vacation!

We travelled to the Grand Fiesta Americana May 6-20th. The resort was at about 30% capacity at that time with the odd convention popping in for a few days. We found the staff at this resort to be most accommodating. They went out of their way to accommodate our every desire. Our room was nice with a stunning view. We had a few problems with our air conditioner but found the problem addressed immediately each time and after a few attempts, reprogrammed and fixed. The food was enjoyable with the Y [... read more]uu and the Rojo Corazan being our favorite ala carte restaurants. We never had a problem finding the perfect lounger by the pool. The pool was warm and most enjoyable. The poolside servers were excellent with Enrique being our favorite. He anticipated our needs and his service was above and beyond! It was wonderful to have the option to have lunch delivered to us poolside from two different restaurants. Enrique took every care to make sure my allergy to tomatoes was communicated to the staff in the kitchen. It was so appreciated! The entertainment was very good, a couple of them were clearly a work in progress but it is also our understanding that this is fairly new. The entertainment staff Kevin, David, Abril and Frederico were wonderful and so welcoming, always with a great sense of humour. They always made sure all were invited and welcome to join in all activities. We enjoyed our vacation and returned home happy and relaxed. We would definitely return to this resort.

New resort

The hotel was clean. View from room was amazing. There were issues with the buffet not opened for dinner. The schedule information we were given indicated the buffet was to be opened everyday but Sunday....but as we discovered the buffet was not opened as per their schedule. Also the beach was nonexistent. What little sandy shore there was, was covered with stones and rocks. Entering the water was very difficult because of this. Another issue we had was we requested to be between floors 6 to 9.  [... read more]When we got there we were booked on floor 3 and to be moved to a floor we initially wanted we had to pay extra for basically the same room only higher up. The hotel was only 30-40% full.

Wonderful

It had great service and beautiful rooms. The pools were too cold. Little beach. Very attentive staff. The evening shows were ok but the live music was excellent. The room service was a nice touch and being able to order food pool side was great

Soon to be a great resort!

The hotel is located in a nice area with a 10 min taxi ride to town. This side of Puerto Vallarta is nice and green with lots of palm trees and forest. The hotel is located on a quiet strip of beach - very private. It can be rough and was closed off a few of the days we were there. Note that there is no sun around the pools or beach until noon or later. However, there is a Sky Bar that has a couple of hot tubs and some lounge chairs. We went there for a few hours in the morning, but you need to  [... read more]get there early to get chairs. Pools were very cold. Probably due to no sun for half a day and they weren't heated. The hotel was lovely. Decor was a bit stark, but new and really clean. Everywhere, including outside and in our room, was immaculate. Staff were amazing. Super helpful and friendly - most went above and beyond. Still some growing pains though. Our room was missed cleaning once, fridge didn't always get filled, sometimes all the towels were there, sometimes not. Also had some frustrating experiences dining. There are only 3 a la carte restaurants (Mexican, Italian and Asian). When they were running well, the food was on time and really good. But it wasn't consistent. So, one day dinner would be great. Next, not so great. Food took forever, sometimes a course just didn't show and often the meat wasn't cooked as ordered, or the food was cold. The staff would bend over to help, but were often understaffed and overwhelmed........even when the hotel wasn't that busy. We had buffet every morning for breakfast (only choice other than room service) and it was good. Lunch was mostly frustrating for me. Meals were inconsistent and menus were small. Buffet at lunch was ok, but not great. Bar service could be great, depending on which bar and who was serving. Often the drinks just weren't made properly. With some time and hopefully proper training, the hotel will reach a 5. They have certainly picked a great staff to help get them there.

Beautiful resort but a bit secluded

We were impressed almost right after we had booked as my husband had contacted the hotel to tell them it was our honeymoon. Our contact Luis immediately upgraded our room to the top floor which also allowed us access to the premium liquor lounge and their grand breakfast lounge which is not included in their basic package. All complimentary because it was our honeymoon. The hotel is very modern looking with nice finishing's. Located about 30-45 min from the airport just past downtown PV. Close  [... read more]to Mismaloya and only a 15 min bus ride to downtown if you are looking for something to do. All rooms have a true ocean view which is a plus. We loved the complimentary room service and mini bar/fridge that came with snacks! They have several different lounges located throughout the hotel such as the tequila, mojito and martini lounge with our favorite being the mojito because of the hammocks that you can lounge in. The only downside is that there isn't much in the way of evening entertainment. This may be because they are a new hotel and are still trying to figure things out. We found that we were having early nights because there was nothing to really do. During the day there are activities around the pool ie. Card games, bingo, exercises etc. The beach is isolated and very small which was a little disappointing because we couldn't go for walks along the beach which is what we normally do when we are Mexico. Found the pool to be quite cold and there "hot" tubs the same too. They were barely like warm. All staff were very pleasant to deal with. It seems that they still have a number of staff that are still learning as we experienced that staff were at times unfamiliar with the menu items sometimes causing big delays. Other than that the food was great and drinks were good. We were really impressed with their liquor selection as they only had top name brand liquor on hand such as Grey Goose, Grand Marnier, every flavor of Absolute to name a few. Over all we were very happy with our stay and thanks to Luis our honeymoon was very memorable. We would definitely visit again!