Great stay!

Great stay. Smaller resort compared to the others that I went to but people are very nice in the resort including the staff. Food is not too bad. Could be better in terms of sea food as the reason why we travel into places like this is for sea food selection. Other than that it's good and I was happy in my stay.

Very nice Resort

Great resort, clean rooms, needs renovation. wonderful staff. Great beach, small and quiet for people who need rest. Dining was a problem, very basic. No variety. The food we had was stale sometimes.loved the presence of cats and dogs. They did not bother us and very family friendly atmosphere.i will not recommend because of the food.

Good value - you get what you pay for

Our suite was nice and spacious and clean. Smaller resort but well run and had no issues with staff. Just two bars, one at the beach and one at the pool, but no swim up pool bar. May is a slower time of year, so we had no issues getting chairs at the beach, or near the pool, pool beds were a nice touch. Food was good, but not out of this world, main buffet was a bit repetitive, but plenty of choices overall. No room service or a la cart dining during the day. The excursions that we booked wi [... read more]th hotel all went well. Our massage at the spa was also nicely done. The resort was culturally diverse with patrons, and we met some very nice people. The beach in Puerto Plata is very nice, better than Punta Cana in my opinion. Bigger, cleaner and a lot less crowded.

Horrible Service

I don't know where to begin. To much to write anout.We were 2 couples in our 60s. Paid extra for balcony rooms, could have touched the balcony across from us, no privacy, near the pool so it was loud. No face cloths, 2 bath towels are all you get for 2 people so drying your hair and wrapping it isn't an option. 1 hand towel. Not enough chairs or umbrellas around the pool. Food was 3 star at best. Although A la cartes were good with excellent staff. We never received good service for our concerns [... read more], made us feel like we were a pain in the butt. We changed resorts after our 1st week. Went to Marien and were upgraded to VIP. That resort made up for Viva, we enjoyed our 2nd week there.

Disappointing

We knew this was a small resort, however it was disappointing. The a la cartes were good. The buffet was so so. The beach was nice but there were red flags most of the time. The poolside entertainment was annoying. They played the same childish song over and over and the dancers looked like they didn't want to be there. They were not very enthusiastic. The first room they put us in was on the ground floor near the buffet so it was noisy. Also the patio doors were hard to open and our fri [... read more]dge didn't work. We couldn't sit on our balcony without feeling like a caged animal in a zoo. Everyone passing by would look at us. We asked to switch rooms to the 2nd floor in a quieter area. They accommodated our request however the new room was moldy and there was leaking on the bathroom floor everyday, which was very dangerous I almost slipped and my husband was recovering from shoulder surgery and we couldn't risk him falling so we found another resort for the 2nd week.

Not Really 4+ Star Hotel

One should be aware that Viva Heavens by Wyndham may not fully meet the expectations of a 4+ star hotel. While it is marketed as such, the reality is a bit different. The rooms feel dated, and the entertainment is quite limited. The food is acceptable but unremarkable, and the advertised "huge swimming pool" is, in reality, rather small. Additionally, it’s about an 8-minute walk to the beach, which may be a consideration for some. On weekends, the hotel becomes quite overcrowded with local gues [... read more]ts, which can diminish the cozy, local atmosphere it offers during the quieter weekdays. It’s not exactly the "quiet retreat" some might expect, as there’s a loud disco every night. However, the staff is exceptionally friendly, creating a welcoming and safe environment. While the hotel’s beachfront area is small, the beach itself is beautiful, allowing for long, scenic walks along the coast.

Quite Resort

Hotel was very clean, staff absolutely amazing, super helpful and made you feel so welcome. Always had a smile and a wave hello. Made my husband's birthday special. If you are looking for a quite resort for relaxing with not alot of activities. This is your resort. Music was top notch during the day during activities, but then very quite elevator music until 930. There isn't anything to do if it's raining. It would of been nice if they opened the pool tables, or have indoor things to do. Fro [... read more]nt lobby very cute but feel the space could be more used if there was a lobby bar. Room was nice and big. But our toilet leaked and bathroom door didn't close. The AC is super cool so bring a sweater to keep on in your room. No face cloths or extra towels. (2 towels pre room) also no milk for your coffee either. Netflix was hit or miss Mexican and Italian food very yummy. Amazing omlet station at the buffet for breakfast. Lunch by the beach has the best pizza. We did get tried of the same food daily there wasn't much change to the menu. Overall I would give it a 6 out of 10.

A great solo holiday!

Viva Heavens is a nice resort. This was my second stay and again it was exactly as I expected. The food is good, the rooms and grounds are very well kept. The staff go out of their way to make your holiday as relaxing as possible. Compared to other resorts this one tends to be quieter and more relaxing. I would definitely go back . I was actually called in my room twice to make sure everything was OK snd I was happy. Now that's customer service. A few employees who stood out, Estefani, Rosa and [... read more] Super Felix were great. Henry and Marie on the front desk helped me out whenever I needed anything. Also I must not forget Andrisson the great valet.

Excellence

We stayed 3 unforgettable days, wished we had more) Very clean hotel without mosquitos, nice buffet, friendly animators, good vibe. For snorkeling, it’s not the best option though because of seaweeds and sand in the water. Thank you Heaven Team!

Needs improvement

I am writing to give feedback on my recent stay at Viva Heavens Wyndham in Puerto Plata DR from Feb 26 - March 6. I travelled with my boyfriend and one other couple. I found the hotel room to be adequate however, was lacking in some of the finishing details. The spacers to lay tiles in the bathroom were cemented into the floor instead of being removed before grouting. There were numerous spots where paint drippings dried onto the walls. The locking mechanism for the patio door was not very s [... read more]ecure. On at least 3 separate occasions during the week, we had to have our room keys reprogrammed as they would not work. Our friends in room 4305 had to have the entire door handle mechanism replaced after 3 consecutive days of it not working. Seems like details were not a priority. The alcoholic drinks were lacking. Beer and wine was ok, however the sparking white champagne tastes like apple cider, not sparkling wine. It was difficult to get some drinks made at the bar ie Chunky Monkey (no chocolate), no Frappuccino at coffee bar (no chocolate). No cranberry juice one day, no mint for a mojito another day. Not acceptable to be running out of staple items for a bar. The premium brands of alcohol were reserved for Wyndham members only which was disappointing. The pool area was very nice however was lacking sufficient chairs and shade. More umbrellas or a roofed sunshade is required. The most disturbing thing that happened, happened near the pool. An elderly lady was walking out of the pool. She slipped and fell and went down very hard on the edge of the pool. A couple of guests came to her rescue. She sustained a very large bruise and deep cut from the edge of the pool. One guest ran to the towel station at the pool and asked for a first aid kit, which they gave to them. The first aid kit was not very well equipped, and alcohol had leaked out of the first aid kit, so the contents were not sterile anymore. The two guests provided first aid to the lady and then took her to the front desk to report the accident. At no time, despite there being several bartenders at the pool bar and the person at the towel bar who handed the first aid kit over, came to the person’s aid or inquire about if she was OK. No hotel staff came to their aid at all. We sampled all of the a la carte restaurants except for the Dominican one. All were very good. No complaints at all. The buffet was adequate but repetitive and not a lot of variety. We had to ask the staff at the omelette station for bacon and several days he said it was not available? Again, why was it not available and why was it hidden and had to be asked for? The beach restaurant was again repetitive and not a lot of variety. The beach at this resort was lovely. Lots of shade and lounge chairs. It was a pleasurable vacation but I would not recommend or revisit this same resort. The resort staff and management need to be more attentive and pay attention to detail in order to be considered to be offering a 4 or 5 star experience.

Amazing!! 10/10

Very clean resort! Everyone was so friendly and welcoming. Food options were good, with lots of restaurants available for reservation. The rooms are clean and spacious. We highly recommend doing the excursions that they offer as well. The desk representatives are very informative about everything offered. Overall, highly recommend this resort for your next quiet and relaxing vacation!

Nice quaint resort

The resort was nice and great staff. All very friendly and helpful. Our room wasn’t very big and little run down but for sleeping it was fine. Food was really good and you had 4 nice a la carts to pick from for dinner that were really good. Resort wasn’t too big but we liked that future and beach was very clean and beautiful. Tons of space at the beach to enjoy. Even the beach bar/restaurant was really good with stone cooked pizza’s. I give this resort 4 out of 5 and would go back to it.

Never made it

I would have loved to have commented on the resort but unfortunately we never got there. After 3 delays with Sunwing and the fact we were losing 3 full days of a 7 day vacation we decided to cancel . Maybe in the future we will have the opportunity to visit this resort. I am rating good for everything as I had friends there that really enjoyed the resort.

Amazing

This resort was so relaxing. The one thing I have to say is we got delayed for over 20 hours with no room overnight because of sunwing but the staff and especially Jennifer opened a a la carte restaurant and brought lawn chairs in for people to sleep amazing on their part

Great Resort

We thoroughly enjoyed are stay at the resort. It was very clean. There was staff all day cleaning the resort. Our room was keep very clean and it was a nice size room for the two of us. I have nothing negative to say about our 2 weeks in the resort. The beaches were magnificant., enough chairs for everyone The food was a little repatative.

Small but great resort.

We stayed in building #2. January 2025 Firstly, staff is great. The resort is clean, but the rooms could use a refresh. Very noisy, and the doors don't shut softly. The key gave us and the group we travelled with some issues. There is no bar in the hotel. No entertainment inside until 10pm. Given by the entertainment staff from the resort. The buffet is small. But plentiful. Ala carte restaurants are good and the food is ok. We really like the Mexican restaurant. There is a  [... read more]coffee bar we really enjoyed. The snack bar at the beach can be better. One day we did have a BBQ set up at the beach. We do not drink very much but we did use the bar to get water. You need to ask the bartender. I would prefer if they had a station for water or juice. Also, there is no one at the beach taking orders for the bar. The beach is large and you can walk forever.

Nice hotel

The facility was nice and the staff were great!! The food was “ok” although I did get food poisoning during my visit. That being said, there was about 30% of the guests that week that got sick from the food. The resort did nothing to help with the issue. The pool is nice, cold but nice. The beach directly in front of the resort was beautiful, but to both sides, it was filthy!! Trash everywhere!! And hordes of people who were peddling there souvenirs, and they were quite pushy.

It was just ok

The hotel staff, the grounds, the pool, were all nice. The hotel itself is starting to show age. Room was large and in decent shape. Beds are hard. The Wi-fi is horrible!!!! Doesn’t work most of the time. The food was not good. One person in our group got food poisoning, and we heard from several other people who were also at the resort, that they had gotten food poisoning as well. If you make the trek down to the beach, be prepared to be hounded every time by vendors selling t [... read more]heir trinkets, and excursions! All I can say is that the weather was good, we met some nice people at the resort, and we made the best of it all.

Ok place

Very small resort. Food was good. A few cons. No coffee until 7 30 am. Room supplies coffee makers but maybe get 2 small cups. If you are an early riser than no coffee available till buffet opens and no cappuccino until pool bar decides to start. Cafe does not open until 9 which makes no sense. No alcohol until 10am. I had a room in building 6 and the first 2 days bathroom floor was always wet. Could not find leak turns out floor was sweating because of a/c. Went away don't know why. Bar staff [... read more] at times did not look interested to serve especially in the morning. Pros are the food and a la carte. Pool was adequate. Grounds are clean. Beach seems ok. I would not go back. Seems slow pace and too small for me.

So so

The staff were great but this resort is not for people who have mobility issue . At first we were given a room on ground floor patio door did not lock I had to threaten them to sleep in the lobby before they give me a different room. This resort has some kind of vacation plan so if you are not part of the plan you can have only certain drinks just the cheap stuff. To go to the beach you have to walk a good distance only one pool food is ok to many kids running around