Birthday Celebrations

We had a good stay at Excellence El Carmen, but was a little underwhelmed with the resort. We had higher expectations for food quality and variety based on the hotels website descriptions. Upgraded excellence option keeps you close to the pools and beaches with large spacious rooms.

Excellence El Carmen

Excellence El Carmen lived up to its name, we had a wonderful time at the resort. The grounds were immaculate, staff was extremely friendly, food was delicious, 5 star resort hands down. Highly recommend the Excellence Club upgrade if you want to be pampered :)

Superb Resort

The hotel offered amazing service from start to finish. The staff is always willing to help and go above and beyond for all guest. The food was amazing and hotel was very clean. The spa is well worth a try and French dinner was great. Lots of food choices.

The staff make the difference.

Excellence El Carmen is a very well-run resort. The staff are beyond criticism. The rooms are spacious, clean and well tended. The grounds are well laid out and very well maintained. The food is plentiful, Well prepared and served promptly by efficient and friendly waiters. Daily entertainment is available pool-side and various acts are shown nightly. Excellence El Carmen is my first choice in Punta Cana

Excellente

This is a 5* all inclusive and worth the money. Service is exceptional and a lot of selection at the numerous restaurants. Rooms are beautiful and large and well maintained. The beach is wide and very long and kept clean. Lots of chairs and palapa so no reserving is necessary. Great time

Exemplary Resort

Simply put this five star resort has to be experienced to appreciate. From its Champagne welcome to its impeccable beach, it truly is a wonder. Privacy, an exceptional suite with private pool, immaculate grounds it has all of the amenities you could imagine. The professionals that work within are there for every whim of your vacation. Graciousness.and a genuine concern for your holiday while staying within are embedded with the staff .Great food and refreshments of any kind are always available [... read more]. Never open a door and or await anything you may desire, the staff is always their to accommodate you. Smiling faces everywhere and pools and hot tubs at every corner. The rooms themselves are wonderful. new and clean and kept. The ocean and beach are the best around and once again maintained and attended too. You will never go without at this amazing resort and it truly was a wonderful experience and holiday. Thankyou.....

Incredible Resort

Excellence El Carmen was an incredible Adult only resort. I was most impressed with the staff at this resort. All of the staff was amazing! We were immediately greeted by the staff and offered champagne. Check in at the front desk was friendly and quick. Jennifer from Tripcentral had sent the request of a building and rooms side by side and the staff had taken care of all of the details. We had a swim up room in building 8, which we loved. The room was very clean and spacious. We had a King si [... read more]ze bed, L shaped couch with many amenities. We were conveniently located close to the Theatre, Restaurants and multiple bars. We loved the fruit bar that was located across from our swim out with delicious fresh fruit smoothies available. Restaurants were great, had some great steak and seafood. (Chez Isabel, Lobster House, The Grill were a few of our favourites) At times there were wait times to get into restaurant. When we were their the Buffett was not open in the evenings, but had great breakfast and lunch options. Also 24 hour room service with many options as well as a well stocked mini bar daily. This medium sized resort was well laid out and had easy access to the main pool and beautiful sandy beach. The resort and beach was well maintained. Staff and Servers were always available to help in any way possible. There was always entertainment available if you chose to participate. Live instrumental music available each night in the martini bar. Nightly entertainment available every night at the theatre and outdoor plaza. Starting with a band and then a nightly show. Nightly turn down service always included a schedule for the following day called the Excellence Times. I would definitely recommend this resort and am already planning to visit again in the future.

Great stay

We loved the grounds, room, food, beach, and bars- special thank you to Yonathan and Alvin at Excellence Club bar for their amazing service! Lovely beach. Temperature of swim-up pool could be warmer. Highly recommend Excellence Club category; oceanview swim-up suite. Some inconsistent service at times but good attempts to make up for this. Good size resort for all ages.

Fantastic resort!!!!!

This was the best vacation and all due to this outstanding resort! The staff were so friendly and helpful. Always smiling!!! Room and private pool were amazing and the food and drink were superior. I have already recommended Excelkence El Carmen to friends and coworkers. One word to sum it up ‘Excellente!’

Very Nice Resort

We had a wonderful vacation Beach was amazing Grounds were meticulously kept Entertainment was great Staff ...very friendly Food... lots to choose from Spa was also very good Would definitely go back

Best resort I have ever stayed at

Best resort I have ever stayed at. Right from greeting at the front door to the amazing rooms pools food beach and service I have never been more amazed at such a great resort. The atmosphere and the service and the people were amazing.

Great resort

Great resort with large comfortable rooms. Pools and beach were excellent. Food was good and we had a gluten free person and everybody was quite accommodating. Gym was very well equipped and super clean.

Another fantastic time

This was our second visit to the resort in a year. Loved it even more this time. The staff are great - everyone has a smile on their face. The entertainment crew is fantastic and always full of energy. The rooms are spacious and cleaned twice daily. The resort is spotless with beutiful grounds. We never had to wait for a drink or to be seated in any restaurant. There is a great selection of meals at every restaurant. I love the option of going for breakfast buffet or to the Lobster house [... read more] for a served breakfast. We will be returning to this resort again!

Amazing resort!!

The resort was outstanding! Everything was so clean and well kept. The food & service were both great! We were there for our honeymoon and they took such great care of us. We highly recommend this resort and will definitely be going back.

Absolutely stunning resort

This was really one of the best resorts i have been over the years of travel to different places in the Caribbean. The restaurant choice was the first time that had such a different selection, that i did not have the time to visit one of them. Rooms were EXCELLENT, so were the staff etc. We had an amazing time and i will definitely not hesitate to now always pick the Excellence resorts.

Exceeded all expectations

Our first impression of this resort was "wow". Through the week it continued to exceed our expectations. This resort is definitely a couples resort. It is focused on creating a great couples experience. Dinner on the beach, swim out rooms, jacuzzi tubs, it is a great resort for quiet time for couples to do their own thing or to enjoy some entertainment through shows or the disco. The resort was spotless, the staff do an amazing job of keeping everything clean, from the buffet to the gardens [... read more]. We stayed in an ocean front swim out honey moon suite and I highly recommend it. We had our own pool area and the bar tender served us right to our pool! Be aware there is a new resort going in next door and the construction can be a little noisy. We Brough a bluetooth speaker and our music blocked the noise. Also because of the time of year there was seaweed on the beach however the staff did a great job keeping it under control. We loved the dinner restaurants, each one was great. You don't have to make reservations which is great because you don't have to commit ahead of time. The menus are on the TV so you can see your options before picking a restaurant. The beds are very comfortable and they supply a variety of pillow choices! There is a large selection of room service options. I can't say enough about the staff, they truly want to make sure you have everything you need and go above and beyond to make sure you are happy. We loved everything about this resort and will definitely return!

The 'Excellence' Name is Well Earned

My wife and I picked EEC for our honeymoon based on various extremely positive reviews online, as well as recommendations from a couple of travel agents. Everyone I spoke with who had been here absolutely raved about, well, everything! Location: The property is absolutely beautiful, no matter where you go. Everything is very clean and tidy. The beach is gorgeous and well groomed; easy to walk up and down. Fantastic fitness centre! We didn't make it to the gym as much as we wanted, but had no [... read more] issues completing our workouts while we were there; it had everything needed to maximize our sessions. The main pool area was never obnoxious with music or rowdy folks, and the staff were all very friendly and accommodating. Room: Our room (Rooftop Terrace w/Plunge Pool) was incredible. The first room we were in was literally right next to a construction site (not ideal for a honeymoon), but the front desk staff (Enrique in our case) went above and beyond to assist us with sorting out options. We ended up keeping the same type of room and just moved to a different area; it was perfect and so much better. Incredible views right out to the ocean, even though we were at the 'front' of the property! Having the pool was great to cool off with when we got too hot. The second bed wasn't quite as plush as the first, but we still slept great each night. Food/Drink: The food was delicious at every restaurant, the staff were always friendly and willing to help, and the drinks were always cold and tasty. > I didn't know the extent going in, but I will be packing differently for the next time we go to an Excellence resort. It's important to note that you will need some more 'formal' clothing for eating dinner at nearly all of the restaurants; I had only brought 1 pair of dress pants not knowing this ahead of time, so they got a lot of use. Collared shirts are expected as well as closed-toe shoes for guys; ladies can wear dresses/skirts/pants with heels or more formal sandals. It turned out we actually really liked this approach, it was fun to see everyone get a little dressed up each night (some more than others, though, haha) to go out and have a great evening. Activities: We did the water aerobics one day, and 'Black Coffee No Sugar No Cream' as he called himself, was very fun and engaging as an instructor. We attended a couple of shows in the theatre, which were awesome. We spent a good bit of time at Sports Bar playing pool, which was a nice break as well. Final Thoughts: All in all, we don't think we could have chosen a better location for our honeymoon, and we can't wait to go back! We'll be checking out EPM next, but we'll return to EEC for sure!

Great but not excellent!

Beautiful grounds - very well maintained and spotless. Suite - best ever /king bed/good pillows/good linens/seating area and walk in shower . Had Junior suite pool view - no pool view just an algae filled pond near the outdoor theatre - so noisy at night until at least 10.30 or 11 . offered to move us to next building but we stayed put. Have to book excellence club to get better location away from noise .Room not cleaned until around 4 every day. Main pool is small but we had nice private pool [... read more] at building 12. Staff good - always asking how is your holiday - gets to be in sincere toward the end of the week. Food biggest disappointment, I know one does not go to allincl for the food but it was hit or miss. Steak was good but overall not great. Would be better if they cut the menu in half and had more supervision.Very long wait for service in a la carte restaurants i.e did not order starter but Salmon - 45 mins later 4 scallops arrived on a bed of carrot puree then wait another 20 for the dessert menu. Big on cocktails and drinks service.

Fantastic Trip

We absolutely loved everything about our trip. The staff were amazing, the reception group, servers, cleaners, groundskeepers, and animation team were all wonderful. The layout of the hotel grounds was very convenient, all amenities seemed to be very close to each guest room building complex. The beach was expansive and incredibly well kept, likely one of the nicest beach locations in the Dominican. The Excellence brand continues to impress, the staff put an emphasis on customer service. It's ha [... read more]rd to believe anyone could complain about this resort. It should be rated on par at the very least with the Excellence resorts in Mexico. We will be returning And a big thanks to our travel agent Carol Webber, we thank Joanne for the referral to Carol and we now have a travel agent for life! Carol looked after everything for us and was there to answer any questions in a very prompt and courteous fashion. Carol has personality plus and is definitely in the right profession.

Best resort ever. AMAZING

The hotel and rooms were so spacious and the staff were truly amazing people. Always asking and very helpful with anything we needed. The food and the 12 restaurants were so good, and we cant forget the sports bar wow the food was out of this world for a sports bar. The night entertainment and pool side shows were all amazing as well. We truly recommend this hotel and we will be going back. Thx again for your help. This is why we use tripcentral to book our holiday so I know I will never have [... read more] to worry about anything ever from the time I leave til the time we get back. Thank you o'Neil Graeme.