Friendly Jamaica

I had the pleasure of visiting this resort during our family vacation this year. I am not new to Jamaica as I have been many times, however this was a first for this resort. I can't say I will go back as I was disappointed with the lack of entertainment both during the day and certainly in the evening. The pools and hot tub shut down by 6 which was disappointing especially as there was nothing for after dinner and into the evening. I found the food to be average ,the staff were incredible and  [... read more]the hotel was clean. A little difficult getting towel or room service regularly. I would certainly go back to Jamaica , the people are very friendly the weather has always been great and the excursions are bar none.

Valuable Resort for vacation

I think it's worth of my payment. The food, beach, facility are good enough for me. This resort is smaller comparing with others I have been. The staffs are friendly. I have to mention one thing. When we arrived resort, the staff told us we could have a breakfast at another 5 star resort next day with a resort staff, and we would offer a coupon of 100USD for this, we accepted because we think it is welcome breakfast - why not accept. On the coming morning, when we meet with the staff, I realiz [... read more]ed I misunderstand what they want - this is a kind of pure marking activity. The staff asked me some private questions and try to know previous vacations and how much I have paid for them. He persuaded us to be a member of their resort group in order to get discount in future. Actually, I don't like this marketing mode, I feel pressure for this. This activity last about 2 hours, really too long. I don't want limit my vacation destination by such a membership. This is what I don't like.

Awesome awesome and more awesome

Sunscape Splash Montego Bay - awesome, amazing, clean, safe. The staff were so cheerful and helpful and friendly. The grounds were clean, easy to navigate. Tons of fun and lots of places to relax too! Love love loved it!

Perfect for a family vacation

We just returned from a family vacation involving 13 adults, ranging in age from 22 to 63, and six children between the ages of 3 and 7. Everyone had a tremendous time. The resort rooms were clean and spacious, the food was good to great and the service was outstanding. There was plenty of room at the beach and pools to accommodate all guests. The activities and shows were diverse for guests of all ages and interests. We strongly recommend this resort for those who are planning family vacat [... read more]ions.

Ok Resort

My family just spent 5 days at this resort. We upgraded to a 1 bedroom suite. The room was great, with an amazing view. Room came with room service, but after asking a few times for a menu, we gave up trying to order. The buffet offered a variety of foods, but had the same variety for 5 days. There were 3 a la carte restaurants. We went to the Asian Fusion, which was very dissapointing. We didnt try any of the others. Water park was fantastic! We have a 12 and 3 year olds. Both had a great [... read more] time. Beach was filled with seaweed and garbage washed up from the high winds. Beach was not cleaned consistently every day. We didn't spend much time there. What turned me off the most was seeing a 3 inch cockroach in the dining Room! I tried to ignore it and hoped it was just 1. I saw 5 more over the next two days!!! Overall, I would not recommend this hotel

Great Resort!

The hotel was very clean, friendly staff, and amazing food! Rooms were very good(beds a little hard for my liking, but had everything we needed, with friendly staff around to attend to anything needed. Outside grounds were very well kept with pools clean and beautiful. There were always staff to wait on us if we chose. Very happy we went!

Casual Resort

This Hotel is more like a 3 star hotel. Grounds were acceptable. Beach was rocky and not inviting to me, so it cost me to venture to Negril for swimming. Room was well cleaned and Fridge stock with water and soft drinks, beer but did not used much of it. Food lacks variety, especially at b/fast time, eggs, eggs and more eggs, over cooked bacon and mini dried-up sausages. Dangerous condition in lobby when it rains, too much water on floor. WI-FI is poor. Entertainment is  [... read more]passable, usually is the employees who performs. Cudos to Marcha-Lee, Tishane, Soneka andfew others. It is kids friendly and fun for the little ones.

Average

I was very disappointed with this resort. The food was just average and most of the time something was missing from the menu. It took about an hour to get served our main dish. The buffet was always the same. The daytime entertainment was lacking. Activities would be posted and then when we got there they weren't happening. The only thing that saved the resort is its waterpark. The kids loved it. It has only two slides that go into a pool. The beach is small. I wouldn't recommend this place to  [... read more]anyone.

Clean, Pleasant Resort, but not without its failings.

While the resort was clean, and the staff were pleasant, we were disappointed that several of the restaurants did not open at all and/or were only open one night of the entire week. Our rooms were not as promised, and when we attempted to resolve it, they wanted to charge us an additional $700 USD to "upgrade" to the rooms we originally booked. A phone call to our AMAZING tripcentral travel agent Sarah-Jean and all was resolved, and we were moved to our proper rooms....however it took thre [... read more]e days for this to happen! They hold "towel cards" like hostages, and it is nearly impossible to get them - however you absolutely CANNOT get a towel for the pool or beach without one, so if you happen to forget your towel cards up in your room, prepare to pack up your entire family to go back up and get them (says the frustrated mother of four children as the disinterested towel Nazi watches me struggle). Our children adored the water slides, and finding hermit crabs, starfish, sea urchins and barracuda in the beach shallows was a popular favorite for our crew! Beautiful pictures were taken, and fun times were had by all despite the difficulties we encountered. We were always full, although the buffet being the only restaurant the majority of the time became repetitive for certain. Not a 4.5 star as promised - probably a 3 star at best.

Fantastic

Fantastic trip. Great water park and friendly staff. We really enjoyed ourselves. Restaurants were good, beach was beautiful and we upgraded our room to a suite which was definitely worth it!! Thanks Sunscape!

Good Value with some needed improvements

I have been to several Caribbean resorts and several in Jamaica and many of them transfer ownership many times over the years - this resort is no different. All employees were helpful and attentive. Rooms need more work but for the most part they were clean and inviting. Entertainment was the worst I've seen. Entertainment staff was minimal as well but the resort wasn't that busy. Buffet area needed a sprucing up but I was pleasantly surprised with the specialty restaurants - best to avoid  [... read more]during early dinner sittings. I can't see the resort having enough loungers if the resort was busier and several were broken and attempts were made to fix them - you can't glue plastic back together. The staff were the best. Always welcoming, friendly and willing to assist.

Great Vacation

The Sunscape Splash was exactly as explained in the information folder. It had great amenities for the kids with the splash pad and it catered also to the adults without kids who wanted to be around other adults. The hotel was nicely laid out so that the kids section was on one side of the resort and the adults were on the other. So you do not need to worry about the kids always running around where you will be. One thing I did not like was that the entertainment was lacking. The nightly sh [... read more]ows lacked in every way possible and they did them early on in the evening so by 10pm there was nothing to do at the resort. The disco had great music and pool tables but the max amount of people in there were 10 usually. However, the people that worked there and the a la carte restaurants made up for the entertainment. I would definitely go back there and I would bring my son. It lived up to its 4 star rating.

Very nice resort

Very nice resort small but it is what we liked. Everything was right there didnt have to walk far for anything. The food was very good and im a picky eater. Definately would reccomend this resort. Great resort for familys but there is also a pool for adults only which was nice

Great Resort!

I just came back from 7 amazing days at the Sunscape Splash. The hotel was clean. The staff was so friendly!! The food was really good, the only issue with the food was variety. Such a great location. Sunsets were unreal and snorkeling right off the resort.

Jamaica sunscape splash

Good hotel with a few minor problems ....staff generally ok .... service a little slow....food never went hungry jerk chicken was my favorite...24 hr coffee bar was awesome the coffee in Jamaica is one of the best we have tasted in all our travels....the rooms are dated but clean...could be noisy with music from other hotels,disco so hard to sleep some nights .....the beach very small , rocky ....good waterpark for kids...shopping was expensive even after bartering ....pools were good ....downto [... read more]wn was a nightmare with locals selling !!!!!!! you can figure that one out.....airport was also a nightmare took us 1 hr just to pass customs as super busy.....bus ride to hotel 25 minutes depending on traffic...front staff very good and west jet rep wonderfull with lots of experience and knowledge.They try to sell you on sister properties upon arrival...not my bag so be carefull....Would i go back that's a toss up..Everybody has their own opinion and for us it was good but not great.I would recommend to a friend but would explain all i know about the hotel

Beautiful resort!

The hotel was so clean! The staff were extremely friendly and helpful. The food was great and the drinks were tasty. The options were endless in the buffet and the restaurants were amazing.The beaches were perfect. the rooms were clean and bright.

Not what we were expecting

Check in was lengthy even though there was no line and we heard the people in front of us having their reservation lost. After getting to our room we found it to be quite small compared to other resorts we have been too. Food: The food was edible. Nothing good to say. They had 3 "restaurants" that served the same buffet food just glorified it a little. There was 1-2 hour waits for the restaurant as they did not take reservations and upon entering there would be 15 empty tables (we counted).  [... read more] The one 'fancy' restaurant Portofino always had a line-up starting at 5pm when it opened at 6pm. I'm sorry but I will not stand in a line for an hour a day on my vacation. We only went once and got the pager so they could beep us when one of the many open tables was available. When we were seated we were in the adult only area but told them we had to get the kids from daycare as we waited so long for the table. This caused a huge scene as we had to be moved outside where kids were allowed and the staff ended up moving the physical table outside to accommodate and this upset our server as he was not supposed to be working outside. The beach was TINY and very hard to get a lounger although at least getting one was possible most days (not like the pool, but I will get to that). The beach was long but narrow with limited sand, the water was murky and populated with jellyfish. We still spent the better part of each day at the beach because the kids played in the shallows and the sand while we lounged in the sun (mostly what we came for). Pools and waterpark: very good, only open 10-5 though which sucked. 2 waterslides and a castle and pirate ship that the kids loved. Impossible to get a lounger as people would (I imagine) get up at 6am to throw something on it so it wouldn't be taken even though the hotel states there is a half hour rule (if you are not on the lounger for half hour it can be taken). We did not go off property as it was exuberantly expensive to do anything with 2 adults and 2 kids and we were not confident in going alone for safety reasons. The staff were friendly but not service-oriented and very expectant of tips which the welcome package states are included in the resort fee. We tipped a few times but definitely not every time we ate. Overall it was an OK experience: I am not disappointed in my trip, but I would not go there again or recommend it to people. I do not believe it is a 4 star and would say 3 stars is pushing it.

Great Place

Very warm and welcoming staff. Good food. Very nice table servers. Good table service. Pleasant room. Would have liked a small table in the room. Enjoyable pools. I've seen better beaches. The only drawback was the beach - weeds and leaves, etc.

Fantastic holiday

The staff were exceptional and the service was outstanding. The room and facility was very clean. Food at breakfast was extremely good however the lunch buffet needed some variety. The a la cart restaurants were very good. Beach and water was extremely good. Although advertised as a family resort, there were sections for adults only which made it nice. Entertainment was good. I would definitely return to this resort and would recommend it to friends.

Great resort!

This is a great resort. The food is fantastic! The lazy river and water slides are great for both kids and adults. You need to try the free guided snorkel tour (you swim right off the beach). We saw many beautiful fish! Bring your own snorkel gear if you want to be able to go whenever you want. The entertainment at night was also great. We were actually upgraded to their sister resort (Secrets St James) and it was absolutely incredible. Incredible beach and food everywhere. Lol. If you can af [... read more]ford the upgrade, do it. :)