Exceptional

Wonderful spot for families and couples. We went as Grandparents to meet up with our children and grand-daughter and had all the fun we hoped for. Our room had a great view and wonderfully stocked up and clean. Service, food and entertainment were great. Checking in late after a long flight on New year's eve was disappointing though, as we were tired and just wanted to get to our room to rest. Our transfer to the airport back home after checking out never arrived and we had to pay for a private  [... read more]taxi to get us to the airport on time. Otherwise a great experience.

Amazing time at Majestic Mirage!

We spent a week at the Majestic Mirage over Christmas and had the absolute best time! The resort itself is immaculate. The food! Omg the food. So much variety, plenty of gluten-free options. They have an omelette station at both breakfast buffets, along with a crepe station at the main buffet. The variety was incredible! We ate so well the entire week. We had breakfast and lunch and the seaside restaurant every day. The staff are incredible! I can't say enough good things about the staff through [... read more]out the entire resort. Everyone is so kind and friendly. The kids club was a huge hit for our 3 and 7 year old, we spent most mornings there! They have freshly popped popcorn and snacks, waters and juice boxes for the kids. The kids club staff are truly amazing! Special shout out to Rachel and Stephanie. They were so great with our kids. The entertainment staff are amazing! The daily dance parties, games and crafts for the kids at the main pool were the best. Claudia, Adonis, Stephanie, Rachel, Francisco, Dario, Tainy, the tall guy who wore the army print sun hat! They are so wonderful and fun. I know I am missing a few names, ALL OF THEM are amazing! The energy they bring to the pool everyday was incredible. Shout out to the bar staff at the main pool as well, Claudio was one name I got, I didn't get the rest! They had crafts everyday for the kids as well. We came home with 4 beautiful ornaments for our tree. We had Elvis as our butler for the week, he is the best! He was so helpful with everything we asked for. He checked on us multiple times a day, came and found us wherever we were to say hi :) ask for Elvis as your butler! The staff at the main buffet were so kind and accommodating. The head chef, Josefa (could be the wrong spelling) at the pasta station was amazing. We didnt make the evening shows as they start at 930pm - too late for the kids unfortunately. My son did go to the Christmas show and said it was too loud (LOL). I would love if they had an earlier show for the families with little kids, at 8pm! That would be amazing. They did have a band every night with the entertainment staff making balloon animals for the kids, face painting etc. We didn't make it past 830pm with our kids. The ONLY thing we wished was different were the pillows in the room. They are small and seem overused. We are going back next year for 10 days and will bring our own pillows for sure. Such a minor detail considering how amazing our week was. The rooms were very well kept everyday, our cleaning lady was so kind. With 2 toilets, 3 sinks, a separate waterfall shower, it was very spacious for our downtime with the kids. The mosquitos weren't too bad, only a few bites on us. Bring bug spray though, I did use it daily in the evening. We highly recommend the Majestic Mirage in Punta Cana and can't wait to go back! Thank you to everyone who made our holiday so special.

Premium Resort

The resort is a a very nice high end resort. The courtyard at night is breath taking. The rooms are all high end and done up very well. I do think the roof top terrace is overrated, would prefer a 2nd bathroom to a terrace that is too hot and never used. The food quality is good, portion size and cooking of steaks, med, well, well done are inconsistent. The biggest attribute to the facility is the service and hospitality. The beaches are nice but do have daily seaweed and venders are present da [... read more]ily all day. The WIFI is descent but we did have to get new User and password ID 4 times. The room keys failed only once during our stay, this is a common occurrence regarding room keys. In general, Punta Cana is getting very pricy, risk advisories have been upgraded to Exercise a high degree of caution due to crime. Roughly $600 per day for 2 people compared to $225 per day at a nearby island.

Excellent resort

The infrastructure, the staff, the food and the beach were all just as amazing as it was on our first stay a year ago. We booked the adults only Club level. The room was huge and the extra amenities including free daily golf (plus $45 USD cart fee) at the Punta Blanca Golf Course (on site) was a nice bonus. The buffet was very nice and there are no limits on restaurant dining including 5 restaurants that don't require reservations (Sports bar, Italian, Steakhouse, Sushi & Seafood) and 2 others  [... read more]that do (Gourmet & Japonese).

Amazing resort

Positive comments: friendly staff, excellent food, well kept facilities, rooms were top notch, very good entertainment, beach in adult section was quiet and not too crowded. Close to Punta Cana airport, Negative comments: beach loungers could use a cleaning. Deep tractor tracks left along beach due to removal of sea weed. Overall a great resort.

Awesome vacation

The grounds are beautiful. We had a lovely room. Good food. Always something to do. There is a lot to do but…If you do not have a cell phone forget being informed about anything going on at the resort.

Two strikes

This is the second time we have been to this resort, and the second time our accommodations have not been what we paid for. The first impression at check in has been poor both times. The food was plentiful, but the general quality was lacking. Bar service, butler, and housekeeping where outstanding. Grounds are well maintained, but many of the rooms have views of service roads, garbage huts and neighbouring properties. Not a view you expect from a 5 star hotel.

Great Resort

The resort was clean and service was excellent. Staff was friendly and helpful. The food was very good at all the restaurants. Easy to find a spot on the beach . Maid service was very good as was our butler service. Our butler Yordy Cedeno was in contact with us every day to arrange our reservations.

Awesome place!

First, i would like to thank Oneil Graham from Tripsentral for helping us once again book this fantastic resort! This is our fourth time at MM we absolutely love coming here. The hotel has a family section but mostly adults. The food is very good with lots of options And no limit speciality restaurants. We also love the friendly staff, the really go above and beyond!! The beach is incredible with lots of loungers. We love the swim out at this resort called Mirage club adults.) the lobby [... read more] bar and evening music at the square is lovely, Then you can watch a live show with Dominican dancers. We love the resort so much we will be booking for December.

Fabulous resort!

We stayed at the Majestic Mirage Punta Cana in March,2023. We were a group of 16 in total. The resort itself was kept clean at all times. Room service was lacking as we would not get replacement towels when dirty ones were taken. However, we had an amazing butler named Yenny. She is the best. Was always available when called upon. When I didn’t get towel, I sent her a message on WhatsApp and she replied almost instantly. Not only did she bring me towels but a supply of shampoo and cond [... read more]itioner. She also helped out friends that requested items from their butler but received no response. If everyone worked like her, this place would be exceptional! There are two al la carte dining restaurants that required reservation. Unfortunately we were not able to get reservations for all 16 in any as we were told we were too large of a group. Not sure why as the restaurants were empty! On our first day we were required to go to meet a West Jet representative who would supply us with departure time and instructions. The reps name was Roberto. All he was concerned about was what excursion we wanted to do. We were not interested in any but he was persistent. We scheduled a time a day later for him to provide us a form with pickup instructions. He was not there. Again he would call to set up time to meet again and again wanting to know what excursions. I advised him to send me the info through WhatsApp as he was never there when he said he would be. He sent the info yet there was 4 of us who were not on the pick up list. We had to cab it to the airport. Was not impressed!!! Overall experience at this resort was great but West Jet needs to review their reps to ensure they are doing their job!

MAJESTIC MIRAGE RESORT , EXCELLENT RESORT

TH RESORT FROM THE ENTRANCE OF THE LOBBY TO THE OCEAN WAS VERY CLEAN AND THE STAFF WERE EXCELLENT. WHERE EVER YOU WENT THEY WERE THERE TO ASSIST IN ANY CAPACITY, AS TO BOOOKING A RESERVATION FOR DINNER OR EVEN HAVING ADRINKS IN THE LOBBY BAR. VERY SPACIOUS AND BRIGHT. OUR BUTLER'S ELVIS AND DELEON (2 GROUPS) WENT ABOVE AND BEYOND TO HELP US WITH ANY PROBLEM OR QEUSTIONS THAT WE HAD, ALSO IN THE LOBBY BAR CLAUDIA WAS VERY FRIENDLY AND OUTGOING, OUR SOMMELIER, WILLIAM ALSO WEN ABOVE AND BEYOND  [... read more]TO MAKE SURE THAT OUR WINE NEEDS WERE MET.!!!!!!!!!! EXCELLENT RESORT THANK YOU

Almost Perfect

Just returned from Majestic Mirage. We had a wonderful 2 week vacation. We stayed in a Mirage Club suite. Room and balcony were huge. Only issues, shower leaked out of the stall so had to put a towel on the floor after each shower to mop up. Room was also musty smelling. We opened the patio doors each day which helped this. Room cleaning and re-stocking of drinks was good. The staff were all wonderful. So friendly and tried very hard to help us with our Spanish. Loved the setup of the [... read more] resort. They have the best cocktails of all the resorts I’ve stayed at in the Dominican. The food at the buffet was plentiful and good. Enjoyed the show at the Japanese restaurant and definitely the most tasty food of all the Japanese restaurants we’ve been to so far at various resorts. The Sushi was very good. Also enjoyed the Italian and Steakhouse restaurants, though we weren’t crazy about the Seafood or Gourmet restaurants. We found in general the meat was a little over cooked and dry and the desserts not that great for a five star. The chefs should visit the Hard Rock or the Barcelo Bavaro beach resort. It was nice to be able to drink the house wines though. They were very drinkable unlike at the Barcelo. We really loved this resort and would definitely return again. The only additional suggestion might be to add some hooks in the bathrooms to hang purse.

Full Review of Majestic Mirage

Airport pick-up: we arrived on January 8 (Sunwing) and our flight was delayed. We waited a long time at the airport to be picked-up and dropped off at our hotel (more than 1 hour and thirty minutes). As some writers wrote on TripAdvisor, we were not welcomed with drinks. The lady at the sign-in desk was cold and we did not feel welcomed. Gave us our bracelets and that was it. Food, if you are a foodie: 6.5 (food needs improvement). I was expecting better fish. Shrimps, alot of vari [... read more]ety and good. Service: 9/10 / great service and pleasant staff. Room / adult only section: was nice but the balcony was facing a road where the delivery trucks go by, busy, loud, smell of diesel and very poor view. If these type of rooms are to be offered, the price should be taken into consideration.

Beautiful hotel

Nice hotel, but the check-in process was horrendous and it took ages to get our bags once we finally checked in. Enjoyed the beach, and the water was spectacular. Restaurants and buffet was poor, and that’s important to us at this price point. The ladies who cleaned our rooms were fabulous as was the “butler” Jose but everywhere else in the hotel, service was ok, at best.

Group disappointment , sickness

1st I would say the resort itself was well maintained. The cleaning staff for the rooms and general areas did an exceptional job in keeping the resort looking great. Rooms were very large and the grounds around the pools and beach were constantly cleaned. Here is our disappointment. Everyone in our group ( 10 of us) developed some type of stomach problems not once but many times over our 14 days, and 4 of us are still dealing with this since returning home 5 days ago. We have been away many  [... read more]times as a group before in Punta Cana over the last 10/15 years and this has never occurred before. Yes having the odd upset stomach does occur but not as severe as this. It may have been the water they froze for ice cubes or the tap water they rinsed the cups with but we did notice they way they set the food out in the buffet ( flies all over)and precooked some meat items and left them sitting for long times. After all of us having problems after about 5-6 days we spoke with Fred (resort manager) and their head chef , changes were made but they seemed to put in place one day then not the next. Fans were put in around sitting food in the buffet to keep the flies away one day then not the next. Meat was not precooked then few days later back to the precooked way. Speaking to other vacationers most were having stomach problems and not happy with the with the food in general and that's why brought to the attention our butler and management. The resort will apologize which they normally do but that doesn't make up for the money we spent . and the loss of quality of life during our time at their resort and for some still after returning home. That's why we booked a 5 Star so this wouldn't happen. I could understand if we booked a 3 Star or 2 Star resort but come on ,there should be some kind of guarantee by either the resort or the travel agency for the service they advertise.

A resort I can forget

This hotel is like a palace. Very well located about 1/2 hr from the airport. There is about 1500km of nice sandy beaches. People are very friendly. The rooms are very nice. Landscaping is gorgeous . Good choices of restaurant & buffet.

Worst trip ever!

8 out of 10 of us were sick with diarrhea and or vomiting during our stay. 3 of us are currently receiving medical attention as our symptoms are still present. We met with the restort manager and head chef during out stay to voice our concerns. Food was being partially cooked and left sitting out in the buffets and flies were all over everything. After we spoke with them we did notice they put out fans to keeps the bugs away. However they were still leaving partially cooked food sitting out. [... read more] A few of us spent a good portion of our trip in our rooms sick.

Amazing resort!

If you are looking for a quiet peaceful vacation to recharge this is the resort for you. The food and beach was amazing. The main buffet was the best! Great variety and delicious meals. I’d definitely recommend the one bedroom suite over the rooftop suite. The coffeehouse was great with so many desserts and varieties of coffee, milkshakes and teas. Ask for Pablo the butler if you book the mirage club as he was fantastic.

It Doesn’t Get any Better

This was our first time at Majestic Mirage but definitely not our last. We are already planning our next visit. From arrival to the departure it was nothing but extraordinary. Samuel our butler was fantastic. With lots of surprises. Allen in the lobby bar made drinks like no one else at the resort. Our swim out room was spectacular. The dining was perfect. Not one thing to complain about. Can’t wait to return.

Majestic Mirage All Suites Resort

We have been to Dominican Republic at least 6-7 times and this was by far the best resort we’ve been to! Beautiful and clean grounds and rooms, friendly and fun staff everywhere and excellent food!! We would go back here for sure!!