Not to be repeated

Service was very bad. Reservations are not required in the restaurants but every night we were told that it would take an hour and a half to find a table even though you can see empty tables. But I’m sure that if a sizeable Tip was offered the data table would be available immediately. Man-made beach at the hideaway and if you wanted a better beach you had to upgrade to platinum. Anything you had to buy like Tylenol or Band-Aids were priced at unreasonable multiples of the average cost any oth [... read more]er places. Nowhere else in the area to buy any conveniences so you had no choice but to pay what they asked. The spa was unreasonably overpriced for example regular massage for 50 minutes was approximately $200 US. Male staff was very helpful and friendly but the female staff had a terrible attitude and we’re very rude. The music was very loud all over the resort and they would repeat the same annoying songs every day. He said it best I can say about this resort to that house cleaning staff were excellent security was excellent song so The music was very loud all over the resort and they would repeat the same annoying songs every day. it best I can say about this resort the house cleaning staff were excellent security was excellent. The sand was very soft and beautiful. Great Great beds mattresses clean sheets clean room soft pillows. Don’t like the open plan bathroom concept where you have no privacy to close the door. Not everyone is on her honeymoon.

Hideaway at Royalton Negril is a 10 out of 10!

We were delighted with this resort. Staff was amazing, food great, the view fantastic. Weather cooperated too. We unhesitatingly recommend the Hideaway at Royalton Negril to anyone who wants a first-class vacation experience.

Overall really good!

We really liked the resort. A lot of walking and spent more time at the spa side so spent a lot of time with kids, The Hideaway is really nice but needs some stuff to make it worth time just being there, the beach is man made and rocky so you have to go to the sister resort to enjoy but it is very nice. Not enough cabanas or umbrellas on adult side, Ocean point restaurant is worth it on Hideaway side though.

Great Resort

We had a wonderful stay at the Royalton Negril, was a little disappointed that when I indicated to both Sunwing and the Royalton that we had a Birthday and we where returning guests that nothing was even acknowledged after that. The room was beautiful we had the Presidential Suite. The bartenders where amazing. Bevan at the martini bar was very attentive and a pleasure to meet. The grounds are beautiful. Food was also very good, with Calypso being our favorite.

Hideaway serving Halal food

Beautiful resort, comfortable rooms, quite on the hideaway side, food was not up to five star standard. They did cater to halal meals, which was amazing. The beach was clean and the people of Jamaica are friendly .

Royals at the Royalton Negril

What a beautiful and clean resort. From our check in with David to the daily swims from our swim out and the grand beaches and of course all the food and drinks you could stomach. This was a great first experience for us, as we have never been to an all inclusive resort let alone in Jamaica. WE enjoyed the food, the variety a la carte and buffet, and the hidden gem in the hideaway the Oceanfront bistro for breakfast and dinners. So quiet and romantic. I would recommend this resort to eve [... read more]ryone. Its only a few months old so still ironing out a few things but overall 8.5/10 thanks

Disappointed

Hi Eliana, Like I had explained to you we were extremely disappointed with Royalton Hideaway in Negril Jamaica. This is my 8th time in Jamaica. We stayed at Sandles, Beaches, Rui etc in Negril, Jamaica before. As you know we had booked before with you last year at Royalton Cancun. I wanted to go to Jamaica again and we thought because we had a great experience at the Royalton Cancun we would book to Jamaica. When we got their first the driver of the bus was rude to us and didn't leav [... read more]e till an hour later. He stopped the usual stop but stopped 2 other stops for people to pick up weed. We arrived a the hotel at 5:30pm. Our day was gone. Once we got to the hotel I forgot my sun hat on the bus because I was so upset and I wanted to check in to the room to start our vacation. The room was not even ready for use they said. The food quality at the hotel was terrible. I didn't want to eat my favourite foods I enjoyed in Jamaica like jerk chicken etc. There was not enough variety of food. With my crepe in the morning I wanted to eat bananas. The 2 times I asked for bananas they said they didn't have any they ran out. The staff said they were out of many of the foods. I got sick there. I like to have hamburgers during lunch. I didn't even have one. I didn't feel like it. I was there at the Marche restaurant at the Japanese section for lunch. I asked for shrimp and the cook said he was out of shrimp. I said to him that it's not true the shrimp was in the fridge. He then said to me he would prepare my shrimp after he makes the rice. I didn't eat any desserts. They were not appetizing. This was not what I was used to especially in Jamaica. The service in the restaurants were so so slow. We had to repeat ourselves many times to get something. The waitress once brought our champagne we had ordered. The 2 glasses of champagne for my husband and I feel as she was opening the door. The waitress and the manger were laughing at this. As we were coming back to Toronto we were checking in our luggages and getting our seats. We asked the Sunwing representative for seats that would recline. She said they're were only a couple of seats that recline on the flight and we had to pay for. My husband was really mad at her. We asked her to call her manager and her manager said the same thing. As we were leaving from a small distance away I could see her talking to her manager smiling and talking about us for sure. As alone as we checked in I was so hungry I went to Margarita Ville restaurant and had my hamburger. I asked my husband which burger do you prefer the one at the hotel or this one. He said for sure the Margarita Ville burger. As we boarded the plane I asked the Sturdess if we had to pay for the seats to recline. She answered most of the seats recline except for the exit seats ect. The Sturdess then asked me to write a complaint about our experience which we did on our flight back home. We handed it to the Sturdess as they picked up the forms of our experience. I also did a review on google for the Royalton Hideway in Negril Jamaica. This was honestly the first time in my life that I have written a review. As you know Eliana in the past year and a half almost, we have booked 3 vacations with you ever since we returned back to live in Canada. Previously you were booking my flights to Israel. Rabab Shoufany

Wonderful stay!

Gorgeous resort, definitely felt like it was a 5 star resort, wifi everywhere on the resort, best beaches were on the Royalton side, rooms were big and beautiful, all room balconies faced the beach, food was good, both at the buffet and at the a la carte restaurants, staff was very friendly and helpful, go to the Ocean Point Bistro to watch the sunset!!

Nice resort

The hotel was very clean, very modern, beautiful rooms with cool furniture. Beds were very comfortable. Loved the hideaway pool and beach, very quiet. Didn't see any shows at night, not sure if they had any. Food was delicious, however, at the a la cartes be prepared to wait for your food. Some meals we waited around 2 hours. This will be a great resort once it is fully up and running.

Awesome Resort

We arrived 3 weeks after they opened and considering staff was still learning, we had a Fantastic time. The resort has so much to offer something for everyone. The food preparation at the Buffet was top notch. So many choices for everyone. The restaurants on site had fantastic food. Service in the restaurants was slow but hey you're in Jamaica and everything is a bit slower. They have a Sports bar that becomes a disco later in the night. The coffee bar made great lattes, espressos and cappu [... read more]ccinos. They had a soft serve ice cream machine that was a hit with the kids and adults. They had non-motorized paddle boots, standup boogie boards, single or double kayaks and tons of life jackets. The beach was the best, clean and you could walk out quite far. Lots of lifeguards and security around too. We had an oceanfront room with a king sized bed. In room fridge was well stocked. Hubby loved the jacuzzi tub! We knew we were in for a great time when we arrived and saw the escalator!!

The best!

What a fantastic time. We enjoyed every aspect of the resort from the staff, to our rooms, dinning and the shows! Thank you Trip Central for making the booking of our vacation so effortless. Best Regards,