Very nice resort

Grounds excellent staff very good food all good except Italian restaurant. Last meal was Italian place left my views with staff on Friday. Tried very hard to join in resort pool activity but we got very sick on Tuesday and for the rest of the week and are still suffering with grave situation and cruel painful symptom. Going to emergency services Fort Erie must stress it is not covid. As our week at your resort progressed the supplies for our began to dwindle. BY the last day we had no face c [... read more]loths and some times no soap.not good for sick folks. Good news your sunwing rep Nelson is the best and joy to know. I will be calling Martine soon if I get well. .

Beautiful Island

Island and hotel were beautiful. Freshwater pools were amazing however the beach appeared to be manmade and was rocky 20 feet from the shoreline. Trip from airport to hotel was 2 hours and makes for a long day .

I would say this was a 3.5/5.

The rooms and the resort were wonderful. the service was terrible from our first drink to the last. Not even a smile most of the time. Servers act like they didn't even care or even want a job, never mind a tip.

Beautiful resort

All very lovely facilities Great views Great beach Great pools All inclusive luxury Terrific gym for fitness enthusiasts The weather in March was impeccable Friendly and professional staff Great variety of restaurants

Good Resort

I must say that the staff were very friendly and courteous. The rooms were clean and mostly comfortable. I however do notice that the furniture has been well used and is now showing it's age and should be replaced. Regarding the A La Carte restaurants, The Italian restaurant was good food, the Steak restaurant was exceptional food, and the Teppanyaki restaurant had a great show and food was good. The last two restaurants we tried were however, not so great. At the Tex Mex I ordered and tortilla  [... read more]soup and it tasted like I got a cream of mushroom soup with a tortilla chip in it. The worst was the Buffet. Breakfast, was extremely disappointing as many days there was shortage of most items including bacon, hash browns, yogurt, and some fruits. Lunch and Dinner at buffet restaurants had the exact same menu. Despite this, the food at this restaurant was exactly the same every day, with no change of any kind. The resort itself, was beautiful and very serene, however it felt empty. The pools were beautiful and mostly well kept, but upon testing the water with my foot, the water seemed very cold and the tiles felt slimy. The only major item with the resort is something that they can not fix. The location is between 1.5-2.5 hour bus rid from airport. Overall, I feel this is a descent resort, however overpriced.

Fantastic resort

Rooms spacious, clean, with all necessary small things that helps to have like make up or shaving mirror, steamer and iron, hair dryer. Fantastic large shower with 2 shower heads. Separate tub for those who like baths and best for last, most comfortable mattress hands down!

Beautiful Island. Amazing service

This was our first trip to St Lucia and we enjoyed every minute of the week we spent at Royalton. St Lucia is absolutely beautiful and the people were so friendly. We stayed at the Royalton Diamond club and I highly recommend it, it exceeded our expectations. We had an amazing week. The staff are friendly, grateful and enthusiastically willing to help. They went above and beyond. Special thanks to Benjamin, Ferna and Samuel. Every single person we were in contact with showed their goal of us  [... read more]having the best experience possible and it truly was. Thank you O’Neil for helping us book this trip!

Best Vacation!

We just got back from Royalton St. Lucia this past weekend and it was absolutely fabulous! We travel a few times a year to all inclusive resorts and this resort was by far our best vacation ever. It is now our number one choice. The grounds and building were immaculate. Never any garbage out anywhere. We had a swim out room and it was amazing! The water temperature was perfect and a nice amenity to jump in after dinner for a quick dip. It was nice to have room service breakfast delivered and [... read more] eat while enjoying the swim up pool. The pool attendant even asked how we were enjoying the water and if the temperature was to our liking! The food was absolutely amazing as well. The buffet had a variety of choices to suit every taste. We were always asked if we had any allergies or dietary concerns. Our favourite a la carte was Hunters. Great service! The one place I was looking forward to the most was the Sports bar. The service was beyond slow. A few families and couples even left with the slow service but that was the only thing we could find fault with. The cafe was great for a night cap or morning tea or coffee. Love the coffee machines that you can get your own coffee if it was busy. I highly recommend this resort to anyone. We were already trying to decide which Royalton to try next and can't wait to return to Royalton St. Lucia. Because of this trip Royalton is our new favourite brand! New loyal guests!!

Beautiful Resort

Overall was very good Specially the service Manager Manuel was very polite and his service was amazing. The place was very nice and clean, the view was wonderful. We were e very big group and had a very good time thanks to Mr Manuel and his crew. Thanks Julian

Amazing Resort

This is the best resort I have been so far. We were a group of 30 people and had an amazing time. Very clean and relaxing. Staff was great but service was slow. The food was great everywhere. Lots of pools and the water park for the kids was amazing. The only bad thing is far from the airport and the road wasn't so pleasant Manuel was the greatest guy, he made our vacation unforgettable

Great Resort

This resort is very clean and well kept. The staff are friendly and smile and say hello every time they see you. We went at the beginning of June so it wasn’t busy at all and we didn’t have to wait at any restaurant lineups etc. The one thing I was disappointed with was when I called room service and they told they were sold out of peanut butter and the inventory wasn’t coming for a few days. This was a lie because I ended up seeing peanut butter jars everywhere the next morning at the buf [... read more]fet and I also got peanut butter from the cafe that same night. The cafe has a peanut butter milkshake so how could the resort be sold out of peanut butter? They basically lied to me and I don’t know why. I needed the peanut butter for my picky kid who needs it in his cereal every morning. Also, sometimes at the buffet, they didn’t come around for water or coffee and we had to ask. But overall, a clean place and great for kids as well with lots of pools. I found the beach to be smaller than some other places I have visited. The location is also very far from the airport. It is a 1.5 hour drive to the resort from the airport.

Nice resort but not worth the extra club for the Diamond Club

The hotel is very nice BUT, we paid extra to stay in the Diamond Club and you don't get your money's worth. Food at buffet was ok, meals at restaurants were great, room service food was horrible. We booked a king size bed but got 2 queens and because the TV was mounted so far from the beds, we couldn't watch it properly. There was no TV mount to pull it out and swivel it so we could see it. Beds were hard, no pillow top. Pillows were flat and hard but you could upgrade in the Diamond Club so  [... read more]we did that. Beach are was supposed to be reserved for us in that area but other people came from other parts of the resort early in the day and took the chairs on the beach and stayed there. It was not patrolled for that. Men trying to sell you excursions was incessant and would not leave you alone. Pool on the end of the building where we stayed in the Junior Suite does not get sun so it's freezing all the time. Like doing a polar bear dip. Curtains were hanging off the sliding doors and there was a huge rip in the screen door. Bar/fridge ares there's only beer, water, pop and juice.......no alcohol other than that in the room and no snacks like other resorts. You had to leave your room and go out for other alcohol and buy things yourself like pretzels, chips, peanuts, etc. For the Diamond Club.......you sure don't get luxury. I've spent $2000 less and got a more luxurious room in Mexico.

Beautiful resort and friendly staff.

Very clean and beautiful. The staff were all friendly and went out of their way for us. The best staff we encountered were Jackie, Richard Marks and the young male bartender at Dips(sorry can't remember his name!). Everyone else was still great, but these 3 stood out for me. They had lots of shade options both on the beach at all the pools. The entertainment was good, with some real surprises. And there was lots of free things to keep you busy if you don't just like to only lounge by the w [... read more]ater.

Resort stay

The resort was beautiful clean well kept,great outdoor staff, dining room staff not so friendly food was constantly repetitive food was not refilled had to ask a number of times for certain items, first ever resort in the Caribbean to serve can fruits with syrup gross no tropical fruits chefs were not friendly when we asked for shrimp it was finished half way thru the buffet times A maid broke my daughters glass on her Apple watch we questioned it & no answer so far Some improvements needed  [... read more]hopefully will improve as they're new Beach pool chairs gazebo on the beach excellent !!

Great Resort!

This resort had beautiful amenities! We met amazing people. It was very clean and even had a vegan food bar option in the buffet restaurant. The gym was wonderful, and the vibe crew was really enthusiastic and fun especially Jeremiah. We had a tour guide from Air Canada named Matthias, he was absolutely phenomenal - we booked the Land and Sea tour with him. The only negative experience we had was attending the Travel Smart presentation, we felt very tricked into attending this and they did not r [... read more]espect the fact that we were not interested in buying. They mentioned it would be 30 mins and it was 2 hours of our vacation time.

Worst resort ever

Royalton St Lucia Resort   Worst vacation ever. Myself, husband and son travelled to this resort on July 16 2018. The resort and island are beautiful but that does not excuse the amount of issues that happened at the resort. Upon arrival we were brought over to the Diamond Club office to check in and were provided with information on the resort and Diamond club location which is not worth the extra charge you pay for when it was booked. We were brought to our room and shown around by our  [... read more]butler who was great and tried to help the best he could while working for a corrupt and shady resort. While unpacking our luggage and getting the safe ready to lock our passports and phones, we noticed that the safe was not working property and we had to use a tweezer once it was open to get the door open, we decided just to deal with the issue and not worry about it. We did enjoy some nice food and most of the staff is nice and try’s to help and takes responsibility for the location and how it is run horrible. My sons sunglasses disaapeared but I though he had misplaced them, you will see below on another part of the story that he did not misplace them they were taken from our room. The first 3 days were ok but we did not leave the resort and did come back to our room during the day which would not give the theaves at the location opportunity to steal anything. Our room did not come with an iron we called the front desk as we were not able to get in touch with out butler and guess what nothing happened and no one brought the iron even when we were promised someone would bring one. The next day we had to call the butler to get this done since there is no use calling the front desk as you will get nowhere. We left for the morning to hang by the pool and when we returned we found our fridge not filled and no coffee left again, also the TV would now not turn on. Calling front desk went nowhere as no one showed up and we had to call the butler again. So for anyone else in the resort who does not have a butler I feel sorry for you as you will get nowhere. Again we my husband and I tried to move past this as we booked this vacation to relax since we both have high stress jobs. Let me tell you working is less stressful than this vacation, sadly we paid a high price to stay at this resort and it was not worth it at all. So to add more to the story we booked an excursion out of the resort for $290.00 US which is almost $400.00 CDN, the excursion was nice and we enjoyed it very much. We came back to our room of course I assume housekeeping and our butler had been there as a bath was run but things did not look right, we were tried so went to dinner then bed. After waking up the next morning we were getting ready to pack our bag and noticed items missing from the room, head phones were gone, cell phones cords for charging were gone, battery back used to charge the cell phone gone. The sunglasses were taken days before and I thought my son just misplaced them, no that is not the case whoever was in our room took them and all the other items. My husband went to check the safe and now it was not working as well. Security was called to our room, two people came in an checked the whole room to make sure we did not just misplace the items, we filled out an incident report and they advised they would do an investigation and let us know. They advised the would sent maintance to come and check the safe. While waiting in the room they had a man from security come a total of 5 times to get a key read on the door but guess what they could get it to work and could not see who was in the room. Shocking right!!!!!!!!. We waiting an hour before the gentleman arrived to fix the safe and he noticed there were wires that should not be the way they were and had to replace the whole safe, so asking again who was in our room while we were gone and what did they do and how hard did they try to get in the safe where our passports, money and import items were. We were in our room for 3-4 hours and had to reschedule dinner reservation 4 times due to the safe not having an idea how to remove and replace the safe. When he did return, he made and error and all the electrical went out in the room. At this point my husband had already been down to the Diamond office to talk to the manager 3 times. When he came back I advised him I was done and wanted out of the room, to be honest I wanted to go home but that was not an option as Air Canada flies there only on Saturdays. We were advised we were moving rooms to other building which was a mild upgrade, the new room the air conditioner did not work and the beds were smaller. The shower would not close properly, may sound like nothing but the door and walls are glass so we had to be very careful not to break them while closing the door. Oh and the hairdryer was broken, awesome right oh and did I mention that the manager checked the room prior to moving us? That should make us feel better and safe. This was now 9pm and we still had not eaten. We went for dinner than came back to go to bed at this point we were all done and stressed. My son was not feeling safe to sleep do to the issues and we had to check the door a number of times to make sure he knew he was safe, he is 12 years old, nice experience for him right. We went to bed and still the air did not get better in the room so we call maintance in the morning to get them to come out and fix it, guess what they did nothing and pretty much told us we were crazy. We ordered room service for breakfast at 7am and they told us it would be 40mins, which is about standard and we were looking forward to it. At 60mins I called them as we had not received our food, they apologized and said it would be 15 more minutes. At 8am now an hour after we ordered I called our butler to look into it, he called back 15mins later and said it would be another 15mins for our food. I said that this is getting very frustrating as you know what we have been through in the last 24 hours, he apologized and said he understood and was sorry.  At 845 yes 30 mins later our butler called back and said they had lost our order and could not find the record of it. I told him to forget it and we would just get dressed and go to the buffet, we got dressed and were out the door at 930 when of course our food just arrives, 2.5 hours after we ordered it. Let’s talk lunch now, we went to the Italian restaurant for lunch as we enjoyed it the night prior and wanted a pizza. To spare all of the details we waiting 90mins for our pizza, now I know what you’re thinking maybe they were busy? Sadly no as it was 2pm due to us eating breakfast so late so all tolled it was now only 330pm and we had waited a total of 4 hours for food on our last full day and after the day from hell, there were other people who had to get up and get their own water for their table as the wait staff was mia. My husband checked with the manager from the Diamond club on the status of the stolen items and what is happening and guess what again no information. The manager did offer for us to come back and they would provide a 2 night stay for free. Why would we come back to a resort like this even at a Royalton in another country, how can you trust them??? All they wanted us to do was sign a Waiver. This resort is a mess and I would recommend to anyone looking at it to please please please go somewhere else. Once checking out and taking care of any money we spent at the resort we heading home. Thank the lord!!!! Going over the invoice guess what they charged us twice for the same ball my son wanted. So out more money again. A relaxing vacation was not what we got and it was one of the worse experiences we have had anywhere when traveling. So again please please please go some place else as it is stressful, you cannot trust the resort and once you get home you then are out even more money when you have to replace the items that were taken and the company will do absoutly nothing.

Incredible

Not a bad thing I can say about st Lucia and the Royalton. The grounds, food, rooms and staff were amazing. We flew with air Canada. I recommend doing the Land and Sea with Mathias, he is incredible. The vibe team at the resort is awesome.

Fantastic ResortAll beautiful

All beautiful the only downside is the long drive to and from the airport. Staff were great from the front desk, cleaning staff, restaurant staff, bar staff even the maintenance staff. The views from our room were spectacular and the room itself was so beautiful, comfortable beds. Plenty of towels and toiletries.

Nice resort, great pools.

This resort had beautiful pools. Dining options were great. Service at the restaurants were great as well. Service at the bars could use improving. Some staff were not so happy working there and others, like the vibe team, were amazing. Some annoyances were when they ran out of something they didn’t replenish it. Example. One bar would run out of coconut rum and they wouldn’t get more even tho other bars had it. I also did not like the location of the resort. It was a 2 hr drive from the air [... read more]port.

PRO'S & CON'S

PROS: GREAT ROOM / VERY CHILL / NICE POOLS / KID FRIENDLY / CLIMATE IS GREAT / JERK CHICKEN AT FOOD TRUCK IS GOLD / VIP HUTS WERE UNIQUE / ZEN RESTAURANT WAS A GREAT EXPERIENCE AND GREAT FOOD / MASSAGE WAS PERFECT AND HYDRO THERAPY WAS GREAT CONS: DISTANCT TO RESPORT IS LONG, WINDY AND BUMPY / SERVICE STAFF ARE HORRIBLE / SPEFICALLY AT THE WATER BARS / STOCK RAN OUT OFTEN, EVERY DAY / STAFF SEEMED INEXPERIENCED / EVERY DINNER OVER 4 PEOPLE WAS A 2-3 HOUR DINER, VERY AWFUL / FOOD OVER ALL W [... read more]AS ALRIGHT / LOTS OF SMALL THINGS - FROM TILES IN POOLS FALLING OFF, POOR PATCH WORK, HORRIBLE BLOW OUT SPEAKERS, LOSE WIRES , MAKING MULTIPLE MISTAKE DURING MY PALS WEDDING / BEACH IS ALRIGHT SEEM LIKE A NICE RESORT THAT IS POORLY RUN