No a 5 starts

We been to playa mujerse 5 times in the last 3 years. We had stay at the beloved and the finest. We were VERY VERY disappointed with the hotel. Food: The quality of food is bellow a 3 starts hotel.. they put margarine everywhere, the menu is made with the same ingredient place to place . Service : was okay, we had to wait around 45 minutes every night for a table at the restaurant... so much for no reservation restaurant resort. The only restaurant we fell welcome was Guccho the mana [... read more]ger really nice from A to Z and Luise the waiter was super nice Room : are great and clean The hotel had over 5 wedding the week of + corporate event... very loud music in main pool, drunk peoples ( a lot) in the main pool all day long and full blast music... Its was definitely not a family oriented resort as we where expected. Kids club : they did not let us come in with our kids (5 years old + 3 years old) its a drop off... no wonder they only have 2 to 3 kids a day when we pass in front. We coming to have a nice family vacation, if we would like to go in the kids club to make a puzzle or face painting with her kids we should have access. Selling team : they woke us up the 2 first morning to invite us to private breakfast to give us some free coupon and show us the resort... and please don't forget bring your credit card (what a traps) we had to lets them know the second day to stop calling us at 8h30 in the morning for this we where in vacation and if we fell to have a selling pitch about the resorts we will contact them. Your best publicity should be take care of your client from the begging to the end...and they will be back for sure. D'ont arrest them with this in the first 48 hours of the vacation Beach: was nice and clean. We got stole 100$ in my husband pants. Beach and pool service : very fast good staff... but to much staff they should put more staff at night and less during the day time.. staffing is definitely not well manage

Wonderful hotel!

It was a very pleasant experience. Overview the hotel is pretty nice. The room was comfy, food was delicious, we loved have a dinner in Mariz. The pools are amazing, we really enjoyed. If I come back again, will book the same hotel for sure!

Beautiful Resort

This resort is very family friendly, great place for young children. Our check in was very smooth and we were greeted by Rueben. There are several pools so great choice. Please note we vacationed during low season so it was not crowded, lots of towels and chairs to be had. The staff were very friendly and helpful. The restaurants that we enjoyed were the Mediterranean, Japanese and Italian (at Secrets Adults Only) great food. Room service was okay, our last day we ordered breakfast but unfortan [... read more]etly not the greatest, best to stick with fruit, pancakes, yogurt etc. The World Cafe was great for breakfast and dinner and the service was good...Manual was excellent.

Wonderful family holiday!

Our travel agent was spot on in recommending this resort for our family vacation! We had a wonderful time at this beautiful resort!. The staff were all very friendly and eager to please. The food was delicious and plentiful. Eduardo, Carlos, David, and Jennifer were all very helpful and made our family vacation most enjoyable. We wouldn't hesitate to stay here again, but may plan future trips to avoid the "rainy season", as a sailing/snorkeling excursion to the island had to be cancelled d [... read more]ue to weather, and to no fault of the resort. The only negative aspects of our trip were that despite 5 attempts to contact the person responsible to assist us in using our trip central cash cards, no one was available, and we were not able to take advantage of these cards. We also attempted to purchase one of the luxurious bath robes...they were happy to take our money, but after going back and forth for about 12 hours, they finally told us they had no robes for purchase, and paid us back......in $1 bills.

Great service, great vacation!

This place is fantastic! The pools and beach are fabulous, the service is amazing. The sales people were very pushy, but cordial, except for Alejandra, she was evidently angry and short-tempered, she made me change my mind after I had already decided to join their VIP preferred club (UVC). We travel a lot, so I thought it would be a good deal, maybe not. As for waiters by the pool, Consuelo was absolutely exceptional, same with Manuel. Some waiters hold back on the booze and say they don't have [... read more] certain brands (Don Julio tequila, for instance), when they actually do. Not sure why management has that stupid policy that can backfire so easily. The food was really good at the World Cafe and the Japanese Fusion was delightful and original, but the Brazilian restaurant Gaucho was a horrible mistake. Not only is the management so bad that people have to wait hours to get a table while there are several empty tables inside, but the food is awful, all cheap boiled meats, not really grilled, covered in glazed salt, simply terrible. The beach also needs more shade for non-privileged guests, but I suppose that is how they get you to pay extra.

Great Resort - Not so great food.

The resort was very well maintained, great pools , bar and bar service. Carlos & Itzbel were our servers at the pool for our whole stay and they were absolutely fantastic! This was the third Dreams that we have stayed at and unfortunately the food was not what was expected, many restaurants to choose from however the food was quite basic for the second half of our vacation we took a shuttle to the neighbor resort Secrets for dinner and the food on that side was amazing!! It was nice to have the  [... read more]option to eat elsewhere. Great family resort - not as enjoyable if looking for a romantic getaway.

What an amazing week!

We stayed here march 28-April 4 Our trip was amazing the service was outstanding. Yea we had 40 min wait for room service but no different than anywhere else I've been too. Rooms were amazing amenities were amazing and staff was always willing to serve with a smile. We tipped all the servers $1 and tipped our bar tender at the pool $5 at the start of the day and continued to bring drinks all day long. Food was best I have had yet in Mexico, dinners were yummy and well served. We ate at  [... read more]the Japanese place 2 times ( not really sure why people complain about lines you ever gone to the keg on a Saturday night lol) Rooms - provides the standard soap and shampoo but also bug spray and sun screen. Netflix works great and you can order a bunch of different pillows Pools get warm - got no less than 80. Get up early for a towel directly beside the pool (again same as any other resort I have been to) Only negative is night life was blah. Disco had my group of 6 and no one else lol. Highly recommend the bike ride as it was AMAZING got to pet wild monkeys and parrots (only tip required) We stayed in ocean view room (8509) high vaulted ceilings with couch and jacuzzi in the balcony than upgraded to ocean front swim 7225 and it has an incredible view and beautiful pool

Truly amazing new resort

Travelled as a couple Mar28 - Apr 4 ( with a group of 46, from Ottawa,) (Travel arrangements with Trip Central-Rachel Lennie- Mktg , and accompanied by Manager, Groups , Barry Tomlinson) Room 8325 - Oceanview- Awesome , perfect, good location The staff at the resort are all top notch, friendly and timely service, and good memory for what your favourite cocktail / cervesa was!!! Pools were very very nice. Alot of kids at this resort, which of course greatly reduces any chance of obtainin [... read more]g a lounger after 830 am., and forget about snagging a palapa- The number of large families greatly outnumbered us "couples" - and explained why for any type of adult entertainment - piano bar, music , non-existant- unless you go to Secrets next door. Room service every morning 730 am sharp -yes, always exactly on time!! And so easy to order (the evening before, using ensuite ipad!) Impressive service. Beach was very, very nice, and....once you passed by Secrets(next door)......... endless white sand beach with no resorts ! Windy though, so remember the return walk-into the wind- ha, ha. (just take an extra cervesa with you) The grounds and landscaping at this resort are perfect-beautiful. I guess the new era of "boutique hotels/resorts" has also hit Mexico! - miss the vibrant /bright "mexican colours" like we've seen in past! And yes, I miss the beach vendors -where you could get a couple of Tshirts,and a coverup for $7. Rather than the resort store - wanted $25US - for one ,,,,,no bartering ! Oh, and $21CDN for bag of chips!!!! And be sure and bring lots of sunscreen, pills, bandaids etc - no shopping at all except for the mega overpriced store - We are not big or fussy eaters so I dont want to comment too much on the restaurants, none were really anything spectacular, dont know why they dont have an Italian one (although there is one at Secrets.)

Dreams Resort in Cancun

This new and amazing resort was a DREAM to go to!! The rooms are great and beds are comfortable. A really nice perk to have Pringles and M&M's to snack on. The pressure of the water for the shower was great, actually didn't take long to rinse out the shampoo. The view from the balcony in our room was special, we go there to see the ocean and it was nice to see it first thing in the morning. They supply you with everything you need; shampoo, body lotion, soap, razor, SPF, tooth paste and even a t [... read more]ooth brush!! You can actually leave home with just your clothes and everything will be there. I love that you don't have to booked in advance for "a la carte" restaurant. The longest we waited was 15 minutes and that was for the Japanese (which is the most popular). ALL the drinks were great (even the red wine was good) and the servers were exceptionally friendly. Every time I turned around I had another drink without even asking................lol. If you want to be lazy, it is the place to go; they serve you on the beach, at the pool and even undo your bed for you to go to bed!! The grounds are very clean and nice. This is a new resort so all the plants and several palm trees are still small but it will be beautiful in a few more years. The beach is long which is nice to take long walks. Several pools on the resort and the infinity pool was to my opinion the best (love looking at the ocean). The food was extremely good and you don't leave hungry. The only small thing that I can say is that they had no peanut butter.........but really who cares about that?? :) Dolce which is the ice parlor had the best cappuccinos and lattes. I also loved the fact that they opened at 6am because I'm an early riser so I would take a walk and grab a fresh baked good and cappuccino.................YUMMY!! Another great perk they had was the unlimited use of beach towels. I don't have anything negative to say about this resort, they have done an excellent job. I know why they call it "DREAMS"..........it truly is!!

Amazing resort

The Dreams Playa Mujeres was excellent. The grounds were clean and staff were very friendly. Food was excellent, lots of verity with having access to Secrets. The entertainment was great esp Mexican night. It was nice having bands play around pool during the day as well as in the evening. We are beach people, it was windy so seaweed, the grounds people worked hard to keep it clean. Great beach to walk. The golf course was great, beautiful. We thoroughly enjoyed our stay. Thanks.

Dream Vaca Away

First time ever being to Mexico. This resort beautiful. Our room was stunning & the view was truly breathtaking. Ocean view was something else. The food was delicious! I reported daily on social media and to my loved ones back home at how wonderful this resort was. I got to also experience the spa. Stunning rooms and service was great. This truly was a very memorable experience I had with my mom. Although our vacation came to an end a few days before due to mom taking ill, the care the  [... read more]doctor & concierge took to help us was something I've never experienced ever. The kindness and support that was given from the dr & concierge while dealing with mom heading to a hospital was something I'd never experience before. I had checked ourselves out a day early since my mom was hospitalized and just the extra care the concierge & bell boys took was a memory I will never forget. I was even left with a "lunch box" since I was heading out at dinner time. Thank you for making this truly a Dream Come True for us.

Paradise

This is a beautiful resort. Even more beautiful than the pictures. Very clean. staff is wonderful and will go all out to serve you. Great entertainment. Grounds and pool areas are immaculate. Would definitely go back.

Great Resort!!!

I really enjoyed my stay and felt very relaxed and safe. The staff at the hotel were friendly and always had a smile. Love the beach as it was a 2 min walk from our room. Access to swimming pools, restaurants and beach is very close no matter what room you are in. The entertainment team was great loved Hector very friendly. House keeping staff did a great job cleaning rooms. Excellent room service food was great!! No complaints thumbs up! Can't wait to go back.

Spectacular resort

Beautiful place and so relaxing. I won the trip there and was so excited to go. When we got there we were treated like royalty. Rooms were gorgeous, Food great. service was great too , especially room service.

Once in a Lifetime Experience

One Word...."Paradise" A resort along with Secrets Playa next door that captivates you for your entire stay! The staff are the best I have ever seen anywhere and they go far beyond any customer service expectations. We will return some day with our sisters and their husbands! Would highly recommend to anybody who is looking for a dreamland experience.

Beautiful view of the ocean

Beautiful resort, new and modern. The food was very good at all the restaurants. Pools were nice and clean too. Very nice place! However, the room service took very long, over an hour for two cups of tea. Maid service could see some improvement better attention to detail I guess. I had to call for toilet paper at one time. Dirty dishes from room service were left in the cubby for over 24 hours. But that would be my only complaints.

Beautiful Spot

Fantastic food, beautiful pools and lovely cabana huts. Very nice staff who were helpful and attentive. Spa was very nice. Beach was large with beautiful view of the sunrise each morning. It was great to have access to the adjoining Secrets resort for alternate restaurants, entertainment and pools.

Nice resort

Definitely a family resort. Resort was nice clean staff were very friendly. Although If you're not up at 5 AM you will not find a lounge chair anywhere near the pool. People reserve chairs and then never come back. At other resorts we've been to as soon as you leave your chair the staff clear it unlike this place you could never find a place to sit . Coffee machine in room was broken and upon several requests it had never been fixed or replaced. The buffet had to be the worst I have ever e [... read more]xperienced with the lack of variety of foods and food was cold. Had the resort not being attached to the secrets which was a mere few minute walk away this would have been a very disappointing trip. We spent 95% of our time on the other resort which in fact was fantastic therefore making our vacation quite nice. Again had it not been attached it would've been a disappointing trip. Note the resort is new and they still have a lot of work to do but it will come around. we have been to many 5 star resorts and this is definitely not a 5 star. A 4 star at Max.

Love this resort

Loved everything about this resort. What really makes this hotel great is the staff everyone was so friendly. Loved the bike tour with Hector and Isaid both part of the entertainment team!! Server Daniel was great from world cafe. Never had to get up and get a drink by the pool because victor kept taking care of everyone there. Salvador our concierge was really awesome making sure we were comfortable and taken care off. Service was top notch! Never had to make reservations at the restaurants and [... read more] many to choose from. Pools were great and ocean view from room was spectacular. Rooms were very big and maid service was excellent Eduardo also made sure we were topped up with drinks and that we were happy!! I would definitely recommend this hotel!!!!

Fantastic place and even better people!

Each facility, each restaurant, each person had their own cachet and personality. There is no doubt that this resort aims to please. Food was excellent as were the fancy drinks. Everything was as described to us. We had an accessibility issue that was resolved quickly and to our entire satisfaction.