Amazing Resort!!!!!!!

I strongly recommend this resort to anyone looking for that extra special place ....beautiful grounds, spacious , super clean rooms, unbelievable room service, incredible food and staff, great nightly entertainment. A large number of activities offered throughout the day..well organized by competent and entertaining staff.

Terrific Vacation!

We had a terrific week at Secrets Cap Cana. The staff were extremely friendly and went out of their way to greet us at all times. We didn't see one staff member who seemed unhappy to be working there. The food was very good and the hotel facilities were outstanding. This was one of the nicest resort rooms I have ever stayed in. Being 15 minutes from the Punta Cana airport was an added bonus.

Expected more

On arrival we were greeted warmly and registration went quickly and smoothly. Our room was beautiful and comfortable. The beach was truly magnificent, gorgeous white powder sand and ocean has sandy bottom. No rocks to step on in the water. The resorts beach area is large and the lounge chairs are far apart from each other no crowding. However, there were some things I found disappointing. First, the pools, while quite large had decks overcrowded with lounge chairs. There was only about 6 in [... read more]ches between chairs and they lined the edges of the pools. Felt like you were back on the plane. Second, the food was just average. Although you didnt need reservations for the alacarte restaurants, service was slow and food unexceptional. The buffet was always pretty much the same and uninspired. However the hamburgers from the poolside grill were delicious. One of the best burgers I've ever had. Also, the attention of staff was too much at times. I am capable of carrying my towel, thank you.. All in all I would rate this resort 4out of 5.

Amazing Luxury Resort

This property is incredible and the service and attention to detail makes this resort stand out. The staff were so friendly, courteous and helpful. Our concierge Osvaldo was exceptional, greeting us each day and keeping us updated of daily activities. The food and drinks were excellent from breakfast/lunch buffet to the amazing restaurants to choice from. We loved the no reservations required. CoCo Cafe was a great spot with amazing coffee, dessert and snacks. The rooms were very clean with huge [... read more] showers lots of hot water and a personal touch with turndown service and comfy robes and slippers. The nightly entertainment was great and the staff really work hard. The pools are beautiful and clean, the beach is amazing with white powdery sand and plenty of beach chairs. The water is clear and calm. This resort exceeded our expectations and we would recommend Secrets Cap Cana to anyone looking for a luxury getaway.

Fantastic Staff!

We stayed at Secrets Cap Cana for 7 nights this January and it was absolute perfection! From the moment we exited the shuttle from the airport we were treated like royalty. Check-in was quick and we were escorted by our Concierge Eduar to our room. Eduar took the time to explain the resort as we walked to our room and full explained all the features of the room when we arrived. The room and resort were spotless and house keeping always did a great job. The beach is just as pictured, wide, palm t [... read more]rees, soft sand, never felt crowded and Nelson always made sure we had a drink in hand. We enjoyed all the restaurants and they offered a diverse selection of cuisine. We did not attend any of the shows as we prefer to eat later, and we had too much fun at the lobby bar being entertained by Ramone, Marco and especially Carlos! Carlos went out of his way to make sure we were taken care of. No matter how busy the bar got, he always took the time to suggest new drinks and make them with flair! I’d especially like to single out our Concierge Eduar. I can’t say enough good things about him. He texted us daily with info about the resort and to see if we needed anything. He personally assisted us changing rooms. He set up a surprise birthday message on our door and rose petals on the bed. He arranged for a surprise birthday cake and romantic dinner at the French restaurant for my wife (she was very surprised). Eduar also visited us on the beach multiple times during the week just to make sure we were enjoying ourselves. He also brought us a charcuterie platter to our cabana on the beach, it was such a nice gesture. I’m not sure how many people a single concierge takes care of at one time, but Eduar certainly made us feel like we were his #1 priority. I think the difference at this resort truly is the staff. Everyone we met and talked to seemed to truly care about how we were doing and how they could make it better. We had some lovely conversations with La Diva and Mariposa and you can tell that they are passionate about making sure the guests here are truly enjoying themselves. If your looking for a laid back vacation at a spotless property on a pristine beach with staff that will make you feel like you’re their only customer, then this is the resort for you.

Beautiful resort

Had a fabulous week at Secrets Cap Cana. Wilson was our butler and was attentive and very kind. We would definitely recommend him. Great rooms, great pools. Very impressed with the Preferred side of the resort .

Did not disappoint!!

Exactly as advertised... Great resort all around. Beach front and water pristine, service was next level, rooms and views were spectacular and everyone was very friendly and helpful. We will be back...

Underwhelmed and Satisfactory

The location is ideal as it is within a close proximity to the airport, gated and safe. The resort is not bad just not awe inspiring. The service is not bad. The overall vibe is it lacks something. There needs to be something authentic that you are in the Caribbean or in the Dominican. There was no themed nights to highlight their culture nor anything. The nightly entertainment was always loud(mostly rock). Again, it would have been nice to see diversity and to tone it down at times. Din [... read more]ners, I would have to say were not memorable just satisfactory. This was my 4th experience at a Secrets resort and will be my last. There needs to be something with this chain that shows customer appreciation within their brand such as upgrades for frequent guests.

Amazing resort

My husband and I returned to Secrets Cap Cana for the second time and found the resort just as beautiful as the first time. The resort is decorated elegantly with friendly and warm staff. The beaches were calm and soothing and the food and entertainment was really good. It’s paradise.

Enjoyable Stay

We really enjoyed a relaxing week and met some incredible staff.The highlight of this resort is the beach and is where the majority of our day was spent. The restaurants were great with one waiter in particular Jorge at the Seaside Grill at lunch was outstanding and ESTHER in the Coco Cafe and of course our concierge Eduar. Overall the resort met our expectations with one exception. We choose the Secrets chain as we enjoy having A la carte dinners, getting dressed up and enjoying the upscale atm [... read more]osphere. Secrets Cap Cana failed to enforce the dress code during our stay and were allowing shorts and flip flops to be worn and enter the restaurants for Dinner putting a blemish on the reputation , unfortunate but true. We would still visit again however it may impact the optics of being upscale if this continues.

Very Clean and very kind staff

The resort was very clean all around!! The staff is very kind and always have a smile on their face...Food was excellent lots of variety and our top restaurant was the Italian. Beach is clean and well located. All around 5 star Resort. Good job Secret Cap Cana!!!

Fantastic Spot!!

Super clean and ultra chic hotel. The 24/7 room service which you can order via your in room tablet was awesome. In-room they have a convenient butler's door as well in which you do not even need to open your door to get your room service. The food was great at all restaurants although the service was pretty slow from time to time. Overall very clean resort, rooms very super luxury. We would go again!

Beautiful Resort

Resort was spotless with outstanding service . Food and drinks were high quality and the little extras make the difference. Service around the pools and beach was excellent. Loved the live music around the pool. Highly recommend.

Best resort ever!

Everything was beautiful! The resort is well-planned out, the food was delicious and the decor incredible! The best part of the resort was by far the service. The staff were excellent and very welcoming. We will definitely be coming back here!

Really great hotel

Top feature is staff. Everyone was wonderful.Exceptional service Excellent beach. Large, plenty of loungers, etc. Great service at beach as well. Great pools. Not crowded, plenty of loungers, sun and shade, great service. Privilege section pool great, large, quiet; Main pool huge, plenty of activity. Restaurants and buffet very good, excellent service, good food. Rooms very nice. Great location, close to airport.(20 minutes) Evening shows in theater good. Entertainment.in lobby, pool bar  [... read more]area okay. Coffee shop lobby are awesome. Disco poor. Better seating & layout in lobby area would help ..create gathering and hangout area which in many hotels becomes a focal gathering point. Here is too few seats, dumb ass water hazards, poor layout.

Secrets shouldn’t be a secret

This is my second time at secrets cap cana and we were not disappointed. I booked a swim out but only went in once. It’s nice to look at so I wouldn’t spend the extra money for that. The rooms are very nice. The bed is so comfortable. I never went to the beach but I saw them cleaning it everyday. I think The seaweed comes in when it’s windy. You will love the place. Enjoy

I love Secrets!!!

Wow!!! My first all inclusive resort and the bar is set high!!! Everything from the spaces (rooms, pools, bars, restaurants, beach) to the staff, was excellent! The grounds were beautifully maintained, I loved the flowers and palm trees. Pools were a gorgeous bright blue. But the service!! Next level amazing!!! Mr Blue, Mr Obama, Omar, Edwin, La Diva, Chocolate, Rihanna, Jorge, Daysi, Teofino, and many others really contributed to our stay, always smiling, engaging, and helping us get the most [... read more] out of our stay - it would not have been the same without them. So appreciative of the Secrets team and definitely hoping to visit soon! I strongly recommend: the daily dance lessons on the beach with Chocolate, pool water aerobics with Mr Blue and Chocolate, any activities with La Diva (thanks for helping me land an archery shot!), sitting on the left side of the Market breakfast brunch restaurant so you will be in Edwin’s section!

Awesome resort/vacation/staff!

This was one of the best vacation experiences ever- the staff at Secrets Cap Cana truly make you feel like family and that you are at your home away from home. Staff seem truly happy and always warm and friendly. We had a fabulous swim-up room with ocean view preferred club- I don't have enough good words to describe the excellent service we received from our wonderful butler Narciso, always thinking ahead, courteous, professional, and reliable, he made things happen! Excellent service overall f [... read more]rom all staff. Excellent housekeeping and cleanliness. Beautiful beach that was well-maintained. We highly recommend getting preferred club. Lovely coffee and chocolate. Food was overall good with some restaurants being better than others; buffet was good but somewhat limited, could benefit from expanding options. We received exceptional service from Seferino at Rose Water and Maycol at the Preferred Club bar. Thank you for the amazing experience and friendliness and we look forward to seeing you again. Best staff ever, thank you again so much Narciso, Seferino, and Maycol!! Also thank you so much to our wonderful agent at TripCentral Louise Issa for making it happen and the exceptional service!

Secrets Cap Cana Resort and Spa

My husband I went here for our 15 Anniversary just last week and it surpassed all of our expectations! What a beautiful and romantic resort. The hospitality and service was incredible! Every single employee you come into contact with totally made the experience even better! The beach is cleaned daily and simply gorgeous. We did 3 excursions while there and they organized everything for us. There is so many activities offered and the staff really draw you in to having a great time. The f [... read more]ood was exceptional and almost too beautiful to eat. The evening entertainment was always exciting and different. Very talented people. This was the honeymoon we never had and we had high expectations and we were impressed on every level. Definitely will be booking with Secrets again! If we had to pick one drawback it was being in building one overlooking a new resort being built next door. So if you want a view, make sure you don't pick building one. Specify beach, pool or ocean view. But even that didn't dampen our stay in the least. Thank you to all the staff at Secrets Cap Cana for a honeymoon/anniversary that we'll never forget!

A must go

great service, food, beach, rooms......just go if you want to be spoiled.....music is wonderful too.....Lionel, the GM, hires and trains wonderful people......best overall Secrets we have been to.....