Great resort in great location

Jungle in the middle of a resort is a first for me and it was definitely a highlight. Monkeys, peacocks, iguanas, flamingos and more. Staff are all amazing and work so hard to make guests feel welcome and taken care of. Pool is very large and configuration allows for different activities simultaneously and never feels full. Beach has soft, powder like sand and never had difficulty finding shade when needed. Sea was warm, unfortunately had a few days of seaweed that prevented us from going in [... read more] but this is no fault of the hotel. 10 minute ride to Playa Del Carmen-.great restaurants and shopping.

Good Resort

When we arrived at the hotel our room was not ready yet....this was at 2:30pm. They asked us to come back at 3pm to check in as our room would be ready. We went back to check into our room and it wasn't ready until 3:45. While we were waiting for our room to be ready we booked our 3 a la carte dinners. They said they would squeeze us in as they were booked solid. Upon arriving at each of our a la carte meals the restaurants were 3/4 empty. I don't understand why they made a big deal about bo [... read more]oking these a la cartes when there was lots of room to fit us in. The Mexican and Steakhouse were very disappointing. The Mexican restaurant didn't have many selections and the Steakhouse overcooked the steak. The entertainment was good but way too late for kids. The entertainment started at 9:30pm and ended between 10:30pm and 11pm. It was pouring rain out and all rooms were suppose to have an umbrella in the closet. We did not have one and we requested one from the front desk and never received one. We scheduled a pick up the night before we were to leave with the bell boy for 8:45am the next morning. No one showed to pick us up and nobody answered the phone when we called. We ended up having to walk our luggage to the front. On a positive note the buffets were fantastic. The waiters were very friendly and made sure we had everything we needed. The bartenders were great with our kids who loved ordering different drinks. The entertainment staff was fantastic as well. We enjoyed the shows and events that they put on throughout the day. The resort was very clean. Our room was cleaned daily and the fridge was always refilled. There was lots of wildlife which was a big hit with our kids. The wifi was good as well.

Stupendous Time!

The resort is absolutely beautiful, the beach is amazing. The food was great & the drinks as well. What most impressed me tho was the service; everyone was so fun & kind. Will return for sure & recommend it to friends & family.

Another terrific week

We loved the grounds and staff. A jungle in the middle of the resort with loads of animals roaming about was a pleasure to walk through and see everyday. The beach is incredible as it enabled a 3 or 4 km walk everyday. Food is good. Staff are excellent and super helpful. Very safe, very clean.

Iberostar quetzal,Mayan Riveria

Georgeous property! Free form pool was great ; site is shared by IBEROSTAR Tuscan . Get up by 7:00 am if you want a longer ! Pool side entertainment exuberant! Beach is nice but waves very rough . Staff excellent! Rooms spacious and always kept tidy by staff . Evening entertainment is typical . Walkways are slate with cement in between, making it uneven and difficult for seniors . Enjoyed the Howler Monkey antics. Food, lots of variety , good quality . A la carte’s underwhelming .  [... read more] Sushi was great

Another great Iberostar Resort

My wife and I came back from Iberostar Quetzal and it was great. Fantastic food, service, and the pool/beach was great. Nothing but a great experience. My only concern is with Sunwing and their lack of transparency with travel to and from the hotel. We ended up having to pay a lot of money to get to the airport on our way home because of the lack of communication on their behalf.

Paradise!!!!

This was definitely worth the money. Absolutely beautiful surroundings with nature at its best. Hotel was very clean and the food was excellent. Location is 30 minutes to playa on foot. Didn’t seem crowded by the pool.

Gorgeous resort.

We enjoyed there every minute. Service was excellent. There was variety of food. Lovely location with different cute birds and animals. Everybody was friendly and tried to bring us only good memories about our holidays.

A family affair

Hotel had a lot to offer everyone in our group, from 5 years old to 75 years young. Food was consistently good, pool was beautiful and beach location exquisite. Larger resort than we have previously experienced so less of a community feel among guests and staff. But overall, the evening shows were breath taking and the experience was a good one.

Another Great Stay at the Quetzal

We love this hotel. It has a very Mexican feel which a lot of resorts are abandoning. (See Riu) We love the colours and the jungle feel. The smaller size of the resort also makes it very easy to get around. While there is less choice in the buffet than some of the larger resorts, the quality of the food is amazing! The Playacar beach is probably the nicest beach in the Mayan Riviera. The pool is great , however a couple more shallow areas for the kids would be nice. The staff at this resort are [... read more] also incredibly helpful! We only had a couple minor complaints about the Quetzal. 1) There is only one drink bar down by the beach which can get really busy. 2) The rooms are a bit on the small side with double beds instead of queens. This makes it a bit more cramped when travelling with small kids. However, the positives far outweigh the negatives and we definitely plan on returning to this resort.

Home away from home

This resort was beautiful there was lots to do very clean service was the best we've had the rainforest was breathtaking so many animals brightly colored and clean the live entertainment was very good too the food was great especially New Year's Eve and the staff the front desk the coffee shop the maids every person in there should be recommended because they were all wonderful not one person wasn't friendly we would go to this Resort again the brochure does not do justice to this hotel try it y [... read more]ourself you won't be disappointed

Wonderful stay

This hotel was beautiful it had many different animals the people were so friendly the accommodations were beautiful clean we will go there again this hotel was run beautifully the front desk people were excellent the cleaning staff was excellent the food was amazing the entertainment was amazing if I were to give this a rating I would say 10 because in my opinion everything was beautiful in this hotel the grounds were well-maintained and even if something happened they were right there to fix i [... read more]t I'm so happy that we picked this hotel because of the rainforest and the rainforest is large the animals are beautiful colors and lots of them so if you want my opinion I'd be telling people about it thank you

My first time..and will not be my last!!!

I was at first sceptical on going but in all honesty it was amazing!! The hotel was beautiful!! The staff was amazing!! A few people that should be called out was our maid she made our room beautiful every morning including towels made into new animals and rose pedals 🥰 the front desk clerk Fernando was very helpful! The man that worked the bar in the lobby was amazing very high on detail and fast paced and sooo friendly! ALL staff was welcoming and friendly full of Smiles and eager to help  [... read more]with anything! The hotel had amazing and beautiful food every single day and night! The animals in the “jungle” were friggen gorgeous and soothing and exhilarating and overall I still can’t believe how amazing this stay was! I will definitely be coming back and bring a few new people with me to experience what I did! Thank you sooo much for giving me such a great memory of my First ever tropical vacay!! Oh and the beaches 😩😍😍just amazing

Great Holiday

This is a very good hotel with almost everything you need except a hot tub.The highlight of our stay was hand feeding the monkeys every day. The food was good in all restaraunts except the Italian were it was very good.We would like to thank the concierge staff for getting a birthday cake for one of our family members, this really made her holiday a memorable one. Would also like to thank the cleaning staff for building #27 for the great job & all of the wonderful towel art.It was an amazing sta [... read more]y & Thank-You Iberostar Quetzal

Not a bad resort

The good: WiFi and internet connections are good with plenty of bandwidth. Was able to stream videos on the beach most of the time. Never lost WiFi connection but internet connection dropped a couple of times. The bad: Good liquors are not included anymore and the price is insane. From the free ones you have to do your research and specifically ask for a decent one. Smoking is forbidden in many areas but this is not really enforced.

Over-the-Top - Iberostar Quetzal

Not sure where to begin… Iberostar Resorts remain a wonderful place to vacation – where your every need is met. This is our second stay at an Iberostar Resort and it never disappointed. We loved the beautiful grounds of Quetzal – It is as if the architects took a piece of jungle and carefully decided where each building and feature would fit in best, without spoiling its superb surroundings. Wonderful views of water-features, tropical vegetation, and beautiful Mexican colours are a feas [... read more]t for the eyes. Wildlife such as the comical, and sometime cheeky, coatimundi; agouti, grey squirrel, and black iguana abound in every exquisite area, howler monkeys shout noisily in the tree-tops, while the eagles fly high overhead scanning for prey. Exotic birds move freely in and out of the resort; colourful parrots, majestic pink flamingos, swans, grey crowned cranes. heron as well as many smaller species. The beautiful walks that meander through the resort are alive with the pleasant sound of waterfalls, and babbling streams – If you love nature you will love this place. While this resort has all the modern amenities one comes to expect of a five-star hotel, it delivers even more with its setting. Just minutes from the warm Caribbean Sea and a wide flat beach with white powder-soft sand, it has an illusion of being in the middle of a rain-forest. Very clever on the part of the designers! The meals were scrumptious, I have to commend the skill and artistry of the pastry chef – Alejandro – He is world class and his amazing creations have to be seen to be believed - Truly amazing and mouth-watering. Our room was kept spotless by the inconspicuous housekeeping team who left rose petal adorned towel creation on our comfortable king-size bed. The evenings were whiled away with awesome meals eaten at the elegant specialty restaurants and entertainment of a high standard. From reception to grounds-keepers, all the staff were friendly and polite. Having raved on about how much we enjoyed our stay there is one person I need to single out. Upon arrival at the airport there was a miscommunication between Iberoservice and the Sunwing agents and we were left without a shuttle service to the hotel. After waiting in the hot sun for 2 hours we decided to grab a taxi. At the concierge desk an exceptionally helpful YOUSEF took us under his wing and went above and beyond his duty, to sort out the issue. He made several phone calls, walked us to the Iberoservice desk where we received little assistance and then took us to the Sunwing representative, Antonio, who without hesitation refunded our taxi fare in full. I know that it is this kind of service that gives a business a good reputation, turns a bad situation into an opportunity to shine, and keeps customers coming back. YOUSAF – you are an amazing compliment to Iberostar, you are passionate to serve your customers and care only about their satisfaction. Because of you, we will continue to come back to Iberostar.

Great holiday!

We had a fantastic time at the Iberostar Quetzal. Grounds were beautiful, food and drinks were good, entertainment was good and the staff were very friendly and helpful. There are lots of mosquitoes so bring repellent. Our room was quite small, but we were okay with that, the pool is deep so bring floaties. Unfortunately we did have lots of seaweed, but we knew that beforehand so we did not let that bother us. We really enjoyed our stay and would stay there again in the future.

Beautiful Resort

The hotel was amazing. Very clean and beautiful grounds. The food was very good. Hotel rooms were comfortable and clean. Shower stall was large which was great. We would go back to this resort in the future and recommend to family and friends

Great Resort

We loved the place. Great for adults and kids alike. The staff was great and the buffet amazing. Had child minding services that were great. The room and facilities were kept at an amazing level of clean.

Fantastic resort

This hotel was amazing, rooms are roomy and spotless. The staff are wonderful. Grounds are so beautiful, spa was amazing. Youseff at guest services made our holiday! He was so courteous, polite and knowledgeable. He always had a great smile and willing to help. We had superior rooms so we were close to the ocean. This resort has the best beach on the strip by far. I would definitely return to this resort!