Amazing Complex and Resort!!

The second time to the Bahia Principe complex in Punta Cana and it was even better than the first time. We stayed 10 perfect weather days, the food was excellent and booked a different restaurant every night. The buffet and grill food spots at the beach and pool areas also excellent!! Never bored and staff are so very friendly and superb service providers.

All around great resort!

We very much enjoyed this resort in totality. With so many a la carte options the food here was excellent. The buffet was very good, good pub food option at the Sports Bar, but we highly recommend the a la carte restaurant options for dinner. Our favourites were Flame, Portofino, Nomad, but all were very good (we booked 13 out of the 14 days). Poolside snack food shack was edible. When they cooked at the poolside the food was decent. Entertainment staff was excellent with our favourite two [... read more] staff being Ray and Yefrannie. Very engaging and lots to do over the course of the day from learning the DR dances, to yoga, to "crazy" fun games in the afternoons. The evening shows and activities are excellent with our favourites being the Fire Show, the silent disco (so fun!) and the white party. The pool bar bartenders make excellent drinks with our favourite bartender Luis and our favourite poolside bartender server being Juan (he has so much happiness and energy!). It is a large resort and the public transportation cart system is an easy way to get around. The beach is a little walk and is beautiful. We live in an area of world class beaches, so we did not spend too much time at this beach. It is very busy but one of the best beaches we have seen in all of the Caribbean. The resort is clean, the restaurants beautiful. The rooms are clean, with some upkeep and updating issues. We experienced a few issues in our first room such as water pressure shower head issues, patio door not sliding properly issues, safe issues, and bar fridge door issues. We were able to switch rooms and all issues were gone. If you are looking for glamourous these rooms are not, however they were clean, comfortable, safe, and acceptable for the rest and relaxation we needed. Overall, we have travelled south a total of ten times. This resort was one of the tops for food and entertainment. The pool bar was excellent. The staff were all absolutely happy, attentive, engaging and amazing. If you are going for sun, drink, beach, socializing, food, "bang for your buck", this resort is for you. We would highly recommend to you. If you are going for glitz or glamourous rooms increase your budget and book elsewhere.

DO NOT BOOK

Pictures or nothing like the actual resort. Super dirty super smelly the staff is not pleasant or helpful at all. The rooms don’t even have cold water so you will have to shower in steaming, hot boiling water, towels are never being changed. Room service is not there either you have to pay for Them to fill your fridge as well as if you want to order anything for room service. Not to mention the disgusting cockroaches please save your money and do not book it.

Excellent place

Everything is great, prefect, cleaning and friendly. We stayed there for 7 nights, and enjoyed our time and very happy with everything. We recommend all restaurants except fish market and indian restaurants.

Grand Bahia aquamarine

Hotel was clean. Recommend more food options in the alacart restaurants Like the tech advances the resort uses. Would like to see clarity on what services people can use in the sister resorts next door.

Overall good resort

Bahia principe Aquamarine is part of a complex of resorts. The buffet was largely catered to the US cuisine with fresh eggs counter at breakfast- Irene was great! Rooms were a 3/5. However, you don't go there to stay in the rooms. The bathrooms don't have anywhere for humidity to go- so be prepared for that. Dinners: You have to reserve your dinners at the restaurant ahead of time or you will get a 10 Pm slot. We tried the Mexican 2/5- themed service was bad. They forgot our food and we wa [... read more]ited for about 49 Minutes while others who came after us were served and offered drinks. The Japanese restaurant was the best.4/5, el Olivia Italian was ok, the salmon appetizer was the best, tuna not so much. 3/5 Be prepared for your orders to get mixed up a bit. Entertainment was really good. The pools were 5/5, away from the party scene at Bahia Punta Cana which you can access (family resort- too chaotic for us) You don't have access to Ambar, however I wouldn't pay more for this adult resort. You have to walk through this to get to the beach or take the tram which is every few minutes Drinks - G&T and mango daiquiri were the best. Local beer is light. Avoid the house red wine/ in this heat, it will taste like vinegar.

We love Aquamarine

Second time in 6 months that we’ve gone to Aquamarine. We enjoy it quite a bit. Rooms are great and clean. Great food with lots of selection. Staff is friendly and helpful. We spent our time at the pool and had a fun relaxing time. Weather was great.

Awesome

The hotel is very nice and clean very impressed with the food choices/restaurants. Our room was clean and towels and fridge replenished every day. Entertainment was pretty good. Wished we could have had some earlier dinners more popular restaurants were already booked so some later meals. The beach is the best…seaweed when we were there but time of the year. They cleaned up every day. Need a water boat with tractor to keep up with it lol Great to have the trolleys very nice insentive for th [... read more]is resort.

Amazing Resort

Clean Resort, hospitality was amazing! Food was plentiful and delicious. Entertainment was great. Rooms were clean and spacious.Juan our pool boy waiter was attentive, friendly, enthusiastic and a pleasure to talk to. Beaches were awesome! Definitely a 5 star Resort. Look forward to going back!

Not a five star

The rooms were very dated and the customer service was not the greatest. I had to go back multiple times to have my room switched to one that was ground level and even though we had booked double beds, we did not get double beds and each time we went back, it was all you have to come back to confirm. Oh, you’ve come back to confirm it seems like there was some kind of language barrier or they just didn’t wanna give us a room on the ground level we had to ask for housekeeping multiple times, but  [... read more]once we started leaving a few dollars tip, then everybody was showing interest in servicing us so really it’s I would say The the bars in the restaurant were OK. I honestly would say that the food at the buffet was better at the à la cart. The à la cart had extremely poor service. Nobody comes to check to say hey is everything OK? One day I had a choking episode and even at that they were not very attentive just different things like that. The fun part was the pool too bad that that there is no evening or night swim that would’ve made it better. The beds were very comfortable and once we had a tipped the housekeeper and the person that fills the bar fridge thing stuck to get a little bit better overall not bad would’ve appreciated a little better customer service and maybe a less outdated room.

Great time

Resort was well kept. Rooms where large and very clean. Fridge was stocked everyday and cleaned. Rooms where quiet and comfy. Restaurants including buffet where excellent. Food had lots of flavor and never left a meal hungry. Portofino the Italian restaurant was great with a nice atmosphere great service and quality food. Big pool was clean and had nothing but fun and relaxing days . Drinks where well made and tasty. Lobby was clean bar service was excellent and nightly entertainment was fun. An [... read more]d if you are at the pool Yorki the waiter went above and beyond for great service.

Not a 5 star

Definitely not a 5 star. This was a long-awaited family vacation. Since I was traveling with my adult son, I specifically requested a room with two beds. Upon arrival, we were given a room facing a brick wall, with a single king bed. The room was in noticeable need of renovation, as were many others we saw at the resort. The door was covered in dirty fingerprints, suggesting it hadn’t been cleaned properly. Additionally, the room had no electricity because there was no key card in the slot — me [... read more]aning no lights or functioning air conditioning, even though it was 36°C outside. I immediately raised these concerns with the front desk. I was told there were no other rooms available, but I could move to the Ambar section for 50% off — an offer I declined. I reiterated that I had made a request for two beds well in advance. While I understand that special requests aren’t guaranteed, I didn’t feel I was asking for much. The front desk agent simply shrugged and said there was nothing he could do. I asked to speak with a manager, and was told the manager had left for the day. However, after explaining my situation further, someone — possibly the manager after all — was able to move us to a nicer pool-view room with two beds. While the rooms are spacious, the housekeeping left much to be desired. Since the water isn’t safe to drink, we had to keep requesting bottled water. There always seemed to be something missing: towels, face cloths, coffee creamers, coffee machine was never emptied and washed, etc. It’s understandable if something is forgotten once, but when you have to repeatedly ask throughout the week, it becomes frustrating. The resort itself is very large, and shuttles are necessary to get around. Unfortunately, they don’t come as often as advertised, and when they do, they’re often full. It takes patience to catch one you can actually board. The beach is beautiful but can be seaweedy at times. That said, the staff does an excellent job keeping it clean. However, the constant interruptions from beach vendors become tiring. While I respect that they are trying to earn a living, it gets irritating when asked repeatedly to purchase something after already declining. Particularly bothersome were the people with parrots who, without consent, place birds on you while trying to relax. That level of intrusion is simply unacceptable. Service at the Sports Bar is as nil. We asked to watch the Montreal Canadiens game and after 5 minutes it switched to the Toronto game. I guess their guests from Montreal are not worthy of watching their team. We asked them to switch it multiple times and it never was. The head bartender could not care less about servicing his guests. Spanish soaking guests received preferential treatment. The restaurants were average — nothing particularly memorable. The pool areas were clean, and the entertainment staff did a great job. In contrast, the staff at the beach towel hut seemed uninterested in helping and rarely smiled. It always seemed like we were interrupting his chit chat with another employee. Overall, most of the staff were kind, helpful, and pleasant — and their efforts were appreciated.

Nice Resort....but

We stayed at the Bahia Principe Aquamarine, the hotel in itself was nice. The room we stayed in was the Junior King Suite. While the room was comfortable, the bathroom could use a bit of renovation. The tiles looked dingy and the shower door silicon edge kept falling off. The towels could use some changing as well. We enjoyed some of the entertainment offered, however they seem to cater more to the Spanish guest than the English speaking guest. I wished the DJ played more of different Genre o [... read more]f music, but they mostly played Latino music. The employees seem to not want to make an effort to speak or understand English at all. Another observation I had with the employees is that they seem to be more friendly and helpful to the Caucasian and Spanish guest than the Black guest. This was a huge disappointment. Overall we had a great anniversary getaway...which was not in anyway acknowledged by the hotel even though we mentioned it at check in and all throughout our stay. We probably won't be coming back to this particular resort or probably to the DR unfortunately.

Beautiful Resort/ Wonderful Staff

This is our second time at this resort and we have no complaints. The food was excellent as usual and such a variety to choose from. The grounds are clean and so well maintained. Everyone is friendly and willing to help. The entertainers are amazing, never a dull moment.! We are looking forward to returning.

Disappointed

We go to all inclusive because of the beach, we care less about the pool. We did not enjoy the beach at all. Very disappointed because of the mountain of seaweed. We tried to go swim despite of and got itchy afterwards. The lock of our balcony door is broken. We told the air Transat representative but nobody came to fix. The air transat rep does not care because we did not get our tours with him. The bellboy who brought our luggage to our room seems to be not happy, checking out, we didn’t both [... read more]er to get a bellboy, we did it on our own. Some staff are friendly and some just don’t care, you have to wait to get your water filled. We enjoyed 2 nights out of 7 of the night entertainment. The other five nights are catered for Latino’s. Our flight was delayed 7 hours without proper noticed. We could have stayed in our room and do a late check out instead of waiting in the lobby where it was really hot. The only thing we enjoyed was the quietness and the food.

A wonderful stay

The resort and country and beautiful. The staff are friendly and attentive to your needs. Smerlin at the poor bar did an amazing job all week and kept the delicious drinks flowing. The pools were nice and clean. Unfortunately during our stay the seagrass was very bad making the beach unusable but we are pool people anyways. The breakfast and lunch buffets were great but it felt like the dinner buffet was lacking. The al la carte meals were excellent but it was somewhat difficult to get a booking [... read more] at some of the restaurants. The evening entertainment was great, we really enjoyed the circus show. The room was clean but we had a bad location with trucks coming and going and honking all hours of the day. This was my third stay at the Bahia Principe in Punta Cana and I would definitely go back to Aquamarine again.

Excellent resort

The grounds was immaculate the landscape was really beautiful. The room was spacious the house keeping staff was friendly and helpful. The buffet was great I have to make special mention of Luis and crew they were magnificent. They know how to keep the guest happy.

WONDERFUL RESORT

AQUAMARINE RESORT EXCEEDED MY EXPECTATIONS! FOOD WAS AMAZING. STAFF WAS FRIENDLY AND VERY ATTENTIVE TO DETAIL.WE LOVED THE VARIETY OF SHOWS AND ACTIVITIES OFFERED AT THE RESORT.THE ROOM WAS SPACIOUS AND COMFORTABLE EVEN THOUGH SLIGHTLY OUTADTED. THE BUFFET OPTIONS WERE IMPRESSIVE,WITH A VARIETY OF CHOICES TO SUIT EVERY PALATE.THE SERVICE WAS TOPNOTCH.THE STAFF WENT ABOVE AND BEYOND TO MAKE OUR VACATION SPECIAL. EVENING SHOWS AND ENTERTAINMENT PAR EXCELLENCE.THE NEWLY ADDED LA ISLA WAS A P [... read more]LEASANT SURPRISE. A LACARTE RESTAURANTS WERE SIMPLY SUPERB AND DELECTABLE.DINING EXPERIENCE WAS UPSCALE. OVERALL WE HAD A FANTASTIC VACATION AND CREATED SOME WONDERFUL MEMORIES.WOULD NOT HESTATE TO RECOMMEND TO FRIENDS AND FAMILY. WOULD SURELY VISIT AGAIN. THE RESORT TRULY DELIVERED AN EXCELLENT AND ENJOYABLE EXPERIENCE, MAKING IT A GREAT VALUE FOR THE PRICE. KUDOS TO JUAN,LUIS AT THE BUFFET.CARLOS DAILY ROOM SERVICE.

Excellent Resort

The food was incredible, the restaurants served meals quickly and they were delicious. The entertainment was amazing, along with the casino. I was very impressed with the disco as well, which was better in quality than most resorts I’ve visited.

Great resort - great vacation

Loved the a la carte options something for everyone. Pool staff were great. Room was excellent. The beach had a ton of seaweed but the staff were working hard to remove it. Loved our time we even convinced others to travel too