In love with this resort!

Amazing family vacation! This resort is unbelievable, it had everything a family wants in a winter getaway. Close to the airport ✅ Ridiculously amazing food ✅ Poolside waitress✅ Premium alcohol ✅ Amazing kids club✅ Great nightly shows✅ We will be returning to the grand moon palace!

Best resort for parents and kids!

Everything at the Grand was top notch!! Best place we’ve been, and probably the only place we’ll go to again. Never ending activities-day and night, great Service everywhere and Fantastic food at all the a la carte’s, and the rooms were amazing!! Large jacuzzi tub, an oil diffuser, CHi bathroom products and your own bar and fridge that are restocked daily!! The only minor complaints I have would be that the beds are only doubles, not queens. And the beach is not the greatest if you’re a [... read more] beach lover. But those are minor setbacks for my family!! Pay the extra $$ to go this Resort, it’s truly amazing and you won’t spend an extra dime aside from tipping. (Which I hope you all do! 😊)

Amazing resort!

The Grand at Moon Palace is absolutely beautiful! The grounds and pools are incredible and very clean. The rooms are spacious and very clean. The staff are very friendly and helpful. The restaurants are incredible - we never had a bad meal! We did have some issues with a lack of communication on behalf of the resort - it was sometimes difficult to get information as we were told different things by different people. The resort is fairly new, so I am attributing this to growing pains. The staff w [... read more]ere quite helpful, they just need to work on communicating with the guests. One suggestion, book excursions, spa treatments and dinners as soon as you arrive. It was often challenging to find times and I wasn't a fan of spending an hour booking things inside. We did use the Palace Resorts app which is quite helpful when we figured out we could book various meals and spa treatments with the app - they were very responsive! Keep in mind, the beach at the resort is not spectacular, but the pools and the resort itself more than make up for that. Overall a great resort and we would definitely go back!

Unbelievably amazing!

This resort is incredible! We've been to many all inclusive resorts around the Caribbean and Mexico, and by a landslide, this one beats them all. Perfect drinks, amazing and tasty food, MASSIVE ROOMS, great service, and fantastic pools. No complaints about anything from us! The staff are friendly and always make you feel welcomed and special. The marble floors EVERYWHERE are incredible. The two lobby restrooms are sights to behold (yes, I'm raving about the opulence of the washrooms... They real [... read more]ly are amazing!). Start your search here, and book it... You won't be disappointed.

Great Vacation at Grand Moon Palace

The Grabd is a large resort with lots of pool and restaurant options. We travelled as a family 2 kids age 9 and 12. The resort is beautiful very very clean. Restaurants are excellent food was fabulous many pools to choose from somewhere heated and very warm. All staff were friendly happy and willing to help with anything. Lots to do for the kids arcade bumper cars mini golf. I was keeping it a great job cleaning the room every day fresh towels restocked snacks and beer and drinks. Great nig [... read more]htly entertainment we stayed in building 88 which was central to the lobby and the pools. Had a great vacation at the grand moon palace, hope to return again someday. It takes a couple days to get to know your way around the resort but lots of golf carts offering you a ride to the lobby or wherever you need to go thanks to Moon Palace for a great vacation

Kids Loved it! Staff Were Awasome!

Great Resort, a little sad the slides were not open. The Spa was incredible!!!! We really did not like the scent they chose to pump through the lobby we had a hard time walking through there. The food was great! lots to choose from. The steak house was all booked up so we could not get into it. Everything was very clean.

The Best Resort!

The resort is very large and amazing! Service was great and food was exceptional! Staff are great and I would definitely return to The Grand again. Only disappointment were the water slides that were closed. This was one of the main reasons we came to the resort.

Great resort

Golf, great weather amazing for all ages and familes. Adult pool. Top shelf liquor. Room service. Huge rooms. Planning on booking next year with the entire family. Nightlife was also amazing. Huge resort with so many fun activities

Great Resort!

The resort is huge, which is nice, because you will never get bored, but it is unfortunate that you cannot see all of it. The Grand was amazing, kids club was the best I've seen. Pool water is warm at 3 of the Grand Pools, which is nice. Ice cream at resort is hand made and very good. Beach could be better, too much seaweed. We did a photoshoot while there with the photographers, and use some resort credit, it was still pricey. I wish the bowling alley kitchen was open a little later - because [... read more] the bakery is all that's left for late night food. Overall, we will be back, we love Cancun. I would only stay at the Grand, the other two resorts were not comparable to the Grand.

Conflicted

This is the resort we got married at this year and went back 6 months later and we love the resort but continue to be disappointed with the customer service. We planned on becoming a member and now we don't think we would return. Every time we go, there is something new under construction that we were not made aware of.

Great place for adults and kids

Loved the facilities at The Grand! Kids had so many options to be entertained and adults enjoyed the beautiful spa! The restaurants and food were good but the atmosphere made you feel comfortable and surrounded around luxurious amnenities.

Fantastic Time

The hotel was amazing and beautiful. The staff were very friendly and helpful and made our stay very enjoyable. The restaurants and food were exceptional. The only draw back was the beach with all the sea weed. We definitely recommend The Grand Moon Palace in Cancun.