Everything was just perfect!

Wow! What a great resort! We had high expectations travelling to Hotel Xcaret, as it came recommended by two families we know, but we were still blown away by how beautiful this resort is, how amazing the food was and how much fun we had with our two kids! We look forward to returning here.

The best of best hotel ever !

I spent excellent time with my family. We have no time to look around hotel even though facilities of hotel is excellent. We've been most of Parks that included in this package and jaw dropped of scale and care. I want to recommend to family and all travelers who need healing. Nature heals you and Parks heals you, Food heals you, Snap shop heals you Thank you

Stunning resort and parks!

This resort is as close to perfection as it gets. It’s no wonder people keep going back. The all fun exclusive aspect of it is amazing. There are just so many things to do between all the different parks for all ages. The underground rivers, caves, zip lines and such are great. The resort itself is absolutely beautiful with such a varied and well thought out layout and integration into the environment. The rooms and placements in the resorts are great. Service is impeccable. Every  [... read more]time we called for something, we had immediate attention. There is such a great variety of food. For most part, the food is very good. Most of the restaurants are great. The ones that are more aiming to be fine dining have the best drinks.

Amazing resort!

Hotel is kept miraculous! Fabulous, super friendly staff everywhere, no exceptions! Gorgeous hotel, grounds, pools and ocean. Beach is quite small but very well kept . Variety and quality of food is 5 star!

Beautiful resort

The good: the grounds of the hotel is gorgeous, and very different than most other resorts, with the meandering lagoon. Staff are courteous and very helpful. Grounds are kept very clean. the included entrance to the different parks, tours and activities, to me, would be the biggest draw for this hotel. guests can choose to be as active or to just relax around the resort as they choose. the taco stand is a must try, truly awesome tacos! the sunday brunch at the Xpiral is awesome also. The [... read more] not so good: food in on par with other resorts of its class. Some good, some so so. Buffets lacks variety, which was a surprise to me, and can be quite a long wait, at least for dinner, which again, I didn't expect. The bad: shower temperature. it fluctuates constantly. one second it's burning hot, the next second, cold. apparently, quite a lot of other guests have the same problem also. All in all, other than the shower temperature, I have really enjoyed my stay at this resort. and would go back if I come across a good price.

An absolute paradise

Attention to every detail, the beauty of this resort cannot be overstated. Gorgeous natural beauty as well as luxurious extras. As someone with a dietary restriction (celiac disease), I had no issues whatsoever. We did many amazing excursions which were included and each exceeded our expectations. We will be back!

Second time and we will return again!

True meaning of all inclusive resort. Best food, SUSHI!!! Best service, clean, love the parks, so much to do that it’s different every time we visit! Can’t wait to return again. We love Xcaret!!!!!!

A week in paradise

Beautiful modern and clean hotel. Excellent service and unbelievable food and drink options. Inclusive park access was an added bonus. Will certainly return at a later date and highly recommend to anyone looking for a 5* experience. Definitely worth the money!

Nice Resort

Was there last year and enjoyed it so much we went back again. Resort and people are nice, food is excellent. Changes from last year to this year I didn't like we're the changing timetables and reservation changes at various restaurants. The room was not ready in time. The room we stayed in the A/C did not go below 23c at night even though it was set at 18c. I complained, they sent a repairman. I used Google translator. It seems the hotel controls the limit, I feel. They gave us a fan which help [... read more]ed. They also offered a different room in a location not suitable for us. Funny how the room got cooler by almost 1c a night. Our last night it was 18c. We left our room at 24c during the day. Yes we will go back. Great place, great amneties, never crowded at pool or lagoon settings.

Best resort ever!

This was my second visit to this resort and incredibly it was even more amazing than the first time. The resort is stunning, nature based and set in the jungle amongst rivers. The rooms are well appointed and have amazing showers. The food, the service, the parks are all top notch.

Amazing Resort

The resort was stunning, the service was very good. Some language barriers , but nothing huge. The food was excellent. This resort defiantly puts a new spin on traveling to Mexico!! The parks were filled with amazing things to see and do.

Outstanding resort

Hotel Xcaret is an amazing resort, the staff, the grounds, the food, drinks and the parks are all outstanding. Everyone goes above and beyond to make sure you are enjoying your stay. I can’t think of visiting anywhere else. We upgraded to feugo adult only and it was absolutely amazing !!

Expect Adventure and Authentic Culture

Just returned from a week at the Hotel Xcaret. The room was magnificent and exceeded our expectations. We had arrived 4 hours late due to flight delays (mechanical issue and de-icing). The gentlemen who checked us in saw our disheveled and tired faces and changed our room to ensure we had a single, king bed. We ended up in a fabulous corner unit with a sprawling outdoor patio and Jacuzzi. The room service, maids, turn down service were all fantastic we always had ample amounts of shampoo, condit [... read more]ioner, stocked fridge, clean, pressed sheets and snack tray full. The food at the beach restaurant was by far the best. We were only able to get into one a la carte restaurant due to everything being booked and it was late at night (9:30) and to be honest, the rib steak at the beach restaurant was far better as it's cooked on a wood fire grill and served with a herb butter. I liked that the condiments were in little bottles and there were no disposable plastic cups like you see in many resorts that end up littering the ocean. The lagoons were really nice until about Saturday when a storm came in overnight and brought with it strange brown plants that covered the lagoons. The staff did their best to rake it out but I imagine if someone arrived and saw that all week it would be a deterrent to swim and would take away from the view. The beach was red flag all week but at least the lagoons were always calm. The kayaking around the site is fun. It's easy to get lost wandering around the resort. The staff are all very friendly and very personable. You will not be harassed by vendors at this resort - we have been to many where this is the case and it takes away from a relaxing vacation. We have previously visited the Xcaret Park about a decade ago and much has changed. We visited the Xcaret Park twice, the Xenses park and did the Xichen pyramids (long commute but worth it). The Xcaret park cannot be done in 1 day there is just too much to do and see. On the 2nd trip to Xcaret Park we took the little boat that goes around the complex instead of the shuttle. It was nice and we got to see a wild spider monkey on the way back. It just added to the jungle-paradise vibe. We always felt very safe and the people are honest. We didn't have time to do the Xplor site or Xel-Ha (which we did on a previous trip) so we are definitely going to come back but with the kids next time. Speaking of kids, they have their own section and we checked it out and it was fabulous.

Beautiful Resort!

The hotel and grounds are absolutely beautiful! I would go back in a heart beat. A bit high priced but a stellar vacation spot! I’m hoping to return next year! Food was fabulous, every inch was spotlessly clean and the maid service and wait staff were amazing!😍

Incredible Resort!!

Visited Hotel XCaret Feb2-9th and it exceeded all of our expectations. The people, the food, the pools, the drinks, the parks - all so wonderful! We had the best vacation we've ever had as a family, this is truly an "all inclusive" resort. I rated 4 stars for the beaches/pools because the pools were amazing - however if you are a beach person this may not be the resort for you but everything else was absolutely 5 stars!!

Paradise

This resort is stunning! Lots to explore. Bonus to have included, & easy access to all the parks.Enjoyed the kayaking & paddle boards. No complaint with the staff very happy and accommodating. Food is very good :) Rooms are beautiful , I personally found the times house keeping could get to us wasn't the best. We were out all day every day, and the room never made till after 3 every day, we had to hang out a couple times when I would have had a nap or get refreshed for dinner. Didn't bother th [... read more]e husband , I feel a expensive resort to let that slide. We went to the Brazilian restaurant in the cave, cool experience and very good, and unable to have accessed again do to private parties, which were Sooooo loud! One night until 5:30 am! :o :(. We have stayed in the adult location twice now , for access to the amazing restaurant , rooftop pool and quite from kids. But this trip the adult private parties were too much, I guess good if your attending. Beware of membership pressure ( timeshare) can end up wasting hours of fun adventures. When you start to feel uncomfortable, its OK to walk away !

Beautiful resort!

Loved the rooms, the pools, the rivers...loved it all! Lots to do and see. Nicest all inclusive that I have visited and every staff person was super friendly. Would have stayed longer if I could have.

5 stars

Traveled Jan 14 for 4 nights, regretted not booking longer as 4 nights was not long enough to experience all there was to offer. Truly an amazing property! Food was great! Love the heated pool! The scenery was just breath taking. Would defiantly come back.

Fun Filled Week Of Adventure

EXCARET RESORT We vacationed here in August of 2018. The resort is relatively new, so the rooms are in excellent condition, the numerous pools & grounds are well maintained, the food was very good, the sandy beach area is somewhat small but clean, the water was warm & relatively clear but nothing to see when snorkelling. The inshore waterways were good for swimming with sandy beach areas. The snorkelling here was OK near the rocky shores but the water was somewhat cloudy. Kayaks are free to  [... read more]use on the river & there are also waterslides that drop you into the river. The one shortcoming at the resort is the lack of public washrooms near the pools. Most times we went back to our rooms for washroom facilities. However the main reason for booking this resort in my opinion is the numerous adventure outings that are included in the package. My wife & I (both seniors) travelled with our daughter, son-in-law & grandson (age 8). They wanted to explore the various parks & go on excursions, so my wife & I also went along. I must say that we had an extremely busy, fun filled week of adventure. I suggest wearing water socks – something that won’t fall off during various water activities as well as on the zip lines. We basically wore water socks & swim suits all day long at all the excursions except for the trip to the Tulum Ruins. A waterproof camera is a must but you may not be allowed to carry it with you on some activities. There are photo packages available for Hotel Xcaret, Xenotes, Xplor etc. The shuttle bus runs about every 30 minutes from Hotel Xcaret, stopping at Xenses Park, Xcaret Park & then Xplor Park. We went on a half day guided Mayan tour to Tulum where we learned about & explored the ruins. This tour must be booked in advance. There is also a tour to the Chichen Itza ruins, but this tour is an all day tour. This tour involves a 3 hour ride there, a 90 minute guided tour, 60 minutes to wander around, 45 minute drive to a town for lunch, a stop at a cenote & a 2 hour drive back arriving at 6:45 pm. We did not go on this tour but my other daughter was here previously & while she was impressed with the ruins, it proved to be a long hot day. This tour must be booked in advance. We went on the Xenotes all day tour. At the first cenote we rappelled down into the cavern where we floated in the cenote & viewed the rock formations and bat colony. Our daughter, son-in-law & grandson had fun jumping into the water from a 10-foot high ledge. At the second cenote we all zip lined numerous times into the warm waters of the cenote. Our 8-year-old grandson who only weighs 60 pounds was stranded about three quarters of the way down and had to let go, dropping about 15 feet into the water. It didn’t deter him at all as he repeated this zip line thrill at least 5 times. At the third cenote we swam in the warm open waters & made our way into an underground cave. Afterwards we kayaked up & down a river gorge. At the fourth cenote we went down a short water slide that dropped us into the warm water. We then walked up a trail to a cliff where we zip lined back down towards the water until we had to let go and splash back into the cenote. This was followed by a swim in the cenote & cliff jumping for the brave ones. This was a super fun day for all the family & one that we all would do again. Life jackets must be worn for all water activities & are provided free of charge. For lunch a very good jungle picnic was included. This tour must be booked in advance At Xel-Ha we climbed to the top of the lighthouse where we enjoyed the view & then went down the enclosed spiral water slide. We tubed down a lazy jungle river down to the cove or you could also swim down a mangrove-lined river to the cove. We really enjoyed going down the zip lines & splashing into the warm cove water numerous times. The cove also has cliff jumps into the water for the brave (my daughter, son-in-law & grandson), a rope challenge course over the water as well as snorkelling in the cove. There is a jungle bike ride. All food & drinks are also included. It’s definitely worth spending a full day here. This tour must be booked in advance Xplor Park: The shuttle takes about 15 minutes to get to Xplor Park from Hotel Xcaret. At Xplor Park we swam in an underground river that featured caves & stalactites. There is a spelunking hike where you can explore caverns featuring stalagmites. We paddled down an underground river on a raft. We zip lined on two courses, each comprised of seven very high towers. The towers are very high so climbing the stairs may be difficult for people with health issues. Some of the zip lines, you end up splashing into a pool of water. We also enjoyed the hammock splash & got to drive an amphibious jeep on a hilly, twisting, muddy jungle course. Helmets & life jackets are provided & must be worn for all activities. Free lockers are available as well as a change house. Suggest wearing water shoes. Buffet & drinks are also included. You can come and go using the shuttle but we spent the whole day here. Lots of fun for everyone. Our daughter, son-in-law & grandson returned after supper to experience all the activities lit up at night. This was called Xplor Fuego. Xcaret Park: The shuttle takes about 10 minutes to get to Xcaret Park from Hotel Xcaret. At Xcaret Park we swam in an underground river featuring a maze of caves & tunnels as well as fossil formations. We snorkelled in a shallow inlet that had lots of fish for viewing. This park also had a butterfly sanctuary, a bird aviary, a sea turtle cove (gigantic turtles), a shark pool, a coral reef aquarium, a Mayan Village & Mexican Cemetery. You are able to see jaguars, pumas, tapir, deer, flamingos & various other animals scattered among the discovery trails. There are various shows during the day. At night we viewed a spectacular tribute to Mexico Show. Another fun day. Included are food & drinks at the buffet restaurant, but anywhere else in the park you have to pay for food or drinks. Suggest wearing water shoes. Xenses Park: The shuttle takes about 5 minutes to get to Xenses Park from Hotel Xcaret. Here you get to experience 50 various mind-blowing activities that you have to see to believe. One of the experiences involves you feeling your way through a pitch-black tunnel in bare feet & wearing only a bathing suit. It takes about 10 minutes from one end of the tunnel to the other end. This experience is not for anyone who is claustrophobic or afraid of the dark. I will admit I had to pause about half way through and take a breath but I am glad I did the activity. You can also explore a labyrinth of lit underground caves & caverns. You can fly like a bird when strapped into a zip line harness. You can enjoy a natural spa as you float down a river of salts, followed by floating in mud & ending in a shower of fresh water. You can walk through a town where keeping your balance will be a challenge. This town has four fun houses to experience. You can go down an exciting water slide in darkness, not being able to see which direction the next turn is going to take you before you end up in a refreshing pool of water. You can experience all this in a half-day visit. Again another fun outing. Suggest wearing water shoes. As you can see from the write up we were out of the resort 6 of the 7 days enjoying the tours & parks. All these tours & parks were all inclusive in the Hotel Xcaret package. If these tours or parks are not something that you are interested in you may want to consider another resort that may be cheaper.

True paradise

We have been to at least 10 all inclusive resorts in past 10 yrs. All 5 stars.but this brand new resort is definitely a winner. We loved it so much in March 2018 so we went back for this Christmas 2018 again. Same resort in one year tells you how much we loved this resort. The design is very unique unlike typical all inclusive resort. It is just breathtaking. Everywhere you look you are with the beautiful nature. Food is amazing and the show is top notch.My husband never watches the resort sho [... read more]w but gosh.! these people are so talented. You expect these kind shows on cruise ship only. No wonder it is owned by same owner who has all the famous parks in the area. Xcaret,Xelha,Xplor,Xenses..it is all inclusive. Shuttle bus takes you there every 20 min. Just amazing.