Great place

Great hotel food and best customer service we experienced for years…we travelled to many places in down South. Overall 10 plus experience for adults and families. Staff was friendly not in your face asking questions and never waiting for anything from front desk to beach service just amazing.We will return and recommend to others

Amazing

Starting with an organized shuttle to hotel,getting an upgrade beautiful room,everything was just perfect. We loved the pools,manicured grounds.surely we will go back to enjoyment of the same.the food pleased every taste and plenty of varieties

Riu Dunamar

The Riu NEVER disappoints. The resort was clean, the food was amazing and the staff were phenomenal. Customer service is always 10/10. The only suggestion I would make is regarding the lounge chairs at the pool as many guests will leave their towels to “claim” a chair, however they never actually utilize the chairs, leaving them unoccupied and not allowing other guests to utilize and enjoy the pool space

Loved the hotel. Perfect, very clean and the staff and food were amazing..

The hotel is perfect. The grounds are fabulous and very well taken care of. The food was amazing. The hotel was super clean and the staff go out of there way to cater to you. Would definitely go back.

Very clean and pretty gardens everywhere!

All the resort was kept well, cleaned through out the day! The staff was welcoming and polite! The one thing that needs to change is perhaps adding another little shop with more clothing! All the prices in the existing shop were over priced ! When I ask about any baby things, which I wanted to purchase; I was told "there's the door!" I realize that maybe the person didn't understand what I was asking!

Beautiful Resort

Beach is amazing. Grounds are well kept and staff are always cleaning and friendly Entertainment was very good, something different every night. Food was good . No complaints ! Travelled with a 15,17,18 year old

Riu Dunamar is exceptional

The hotel grounds were immaculate and cleaned numerous times daily. It was unbelievably clean. The beach is fantastic, no seaweed, very very nice, soft sand. The hotel staff were very friendly. The rooms were very clean and well stocked. The food was also very good and had something for everyone. It's about 25 minutes north of Cancun Airport, so taxi's or Uber's are needed to get to activities inside Cancun city. Its very close to Isla Mujeres for any snorkeling adventures or day trips. Riu Duna [... read more]mar had nightly entertainment for all ages. There are several pools and the Spa inside the hotel has a hot tub available for adults. 4.5/5 is my rating. Was quite happy with it. We had a party of 13 and everyone left happy.

Great Resort

Great experience. The resort was very clean. The rooms were cleaned everyday. The staff were always available to assist. The resort offered everything one is looking for in a holiday. I would recommend to a family with children. The pools and splash pads entertained everyone.

Pretty nice! Great pool, good food, not great beds.

It was pretty good! The food was pretty good and the pools and beach were great. One of the servers at the buffet, Maria, was AMAZING! She was so happy and kind the whole time. The beds were very small and very uncomfortable though. The bathroom also had an annoying window where everyone could see you shower and the light would shine so bright in the night through it that we couldn't turn it on because it would wake everyone else in the room. They also didn't have blackout curtains so it was pre [... read more]tty bright in the morning (which was ok for us since we rise early but wasn't ok for some of our other family members). The entertainment was also great - I couldn't believe how hard the entertainment crew worked day and night. It was pretty wild to see. I hope they get paid very well.

Great Resort

Hôtel location is great. Not far from the marina if you want to go over to Isla Mujeres, and only 40 mins away from Cancún airport and downtown. RIU also provided lots of entendement at other RIU hotels with free shuttle. That was much appreciated. VERY clean resort. Workers were constantly cleaning and we have no complaints about any cleanliness. The only « negative » to this resort was the lack of true à la carte restaurant options and no ability to book reservations like you may be typical [... read more]ly accustomed to at many resorts. All of the restaurants were buffet style with the exception of one. And one restaurant presented itself as a la carte, but the food was just played earlier and then brought to you. If you’re travelling with a large family of mixed ages, the only hassle was that you couldn’t all hang out at either of the swim up bars since kids were not allowed in the pool or in the area. The work around was a travelling bar cart fit service at one of the other two pools without bars.

5/10

Food: 4/10 Entertainment : 10/10 Local club: 0/10 Room: 8/10 I won’t come back for sure, the variety of food was poor, dj played only Spanish music, but the entertainment was very good. Service is also exceptional.

Nice get away!

Hotel is very clean, restaurants are all good, buffet is plentiful! Rooms are kept up every day, we left the maid a note and got what we asked for. The beach is beautiful, with waiters bringing drinks to your chair. We would definitely return to this resort!

Perfect Family Resort!

This resort is amazing, lots to do! They do an excellent job with maintenance. We had an amazing time. Nice that they separated the kids Waterpark from adults Waterpark. You don't need to reserve the speciality restaurants but its always full. I would suggest a bar on the beach. You always have to wait for the waiters to come around to order drinks.

A wonderful Vacation

The resort was very good. Staff were polite and friendly. They helped arranging surprises for my wife's birthday. The rooms were clean, and food was amazing! They had the typical fun Rio entertainment events.Only far from the city.

Not a senior friendly resort.

We had to walk 500 steps to get to the elevator from our room. The stairs were near but it was hard for my husband to use those. He is 85 years old and has Alzheimer’s. The dining area floor seemed to be slippery in some spots and I know I had to be careful not to walk fast. > Room lights were all very bright, so reading in bed was not fun. Corridors were very poorly lit. I even found the toilets rather far to take my husband who needed to go frequently. The oceanfront view was very nice  [... read more]and the sound of the waves was soothing.

AWESOME resort!!

We spent 7 days at Riu Dunamar, and could not say a single bad thing! The resort is beautiful, clean and well kept. Our room was big and spacious. The atmosphere is fun and welcoming. The beach is beautiful, with 5 pools. There was numerous things to do to keep yourself busy. The shows each night were great! Amazing staff, drinks and food. Lots of different meal choices. I would highly recommend to anyone looking for a fun, relaxing vacation.

Average

Overall the hotel was okay , the beach and grounds and rooms were amazing. I found the food at the La carte were not good at all. The buffet was okay, I found it very bland. I am very disappointed with the Sunwing Reps Joshua and Jose. We had an issue with excursion and they made promises and never followed through, we won’t book with Sunwing anymore. I also believe they should have bilingual employees at resort, no one understood what was being said. I would rate this more of a 3 star resort.

Good hotel

You won’t regret staying at this hotel. No problems What made me crazy was how many people didn’t tip the very hard workers at this resort, you would not walk out of a restaurant at home with our tipping. If you can afford to go to this resort you should be tipping.

Amazing resort!!!!

We loved this hotel. It is newer and very clean. All the staff are very nice. The rooms were beautiful and cold. The food was amazing and the a la carte restaurants were all good. The beach was the softest I have ever seen with lots of shade and sun. The pools were fun and the entertainment games were different each day. The night entertainment was the best I have ever seen ( you have to go just for the RIU party - OMG ). The waterslides were a nice change for something different. Best resort I  [... read more]have been too so far. I will be back.

Fantastic resort

Just returned, this resort is fabulous. Food was delicious, service excellent, the resort itself is very well taken care of and clean. The beach is beautiful. We did not spend any time at the pools so I can't speak for them. I would definitely go back at the same time, the resort was not busy and was mostly families.