Great resort

The hotel was well kept and clean,the staff were very friendly helpful,and hardworking, we had no complaints about the food it was good.fresh juice every morning, omelettes, bacon,bread, no shortages.

Sunwing Rep & Doctors are unethical!

Customer service is really good at this hotel. You can be driven anywhere within the hotel grounds and even be driven to the good part of the beach. The beach front pictured in the display pictures is only good until about noon, then it turns into a shallow green lagoon. You’ll have to go over the bridge to the part of the beach where you can enjoy free water sports. They have staff there that will pull chairs out for you. If you don’t get a ride to that part of the beach it can be maybe a 5-6mi [... read more]n walk to your room. The grounds are massive. They have so many golf carts rolling around so you’ll eventually hitch a ride. The staff are courteous, professional & kind. We can’t complain about them whatsoever. The staff are very nice to kids and visually genuine about it. The lady who books al la carte is very shady. We arrived Tuesday and saw her immediately Wednesday. She told us everything was booked and we could only enjoy one restaurant. We spoke to another family on the beach and they advised you’ve got to tip her and she will magically have additional restaurant spots. The Al la carte we did go to, Mediterranean, was good.. but empty. Not sure how they could be sooooo full. Hotel rooms are clean. The women that maintain them are great. If you leave them a tip they’ll make designs with the towels. If you don’t, just a simple little design with the bed throw. Room is still very clean and lots of towels. You get two glass bottles sealed with a piece of sticker of water. The water is different. When it’s cold it’s a bit easier to drink. It isn’t what we’re used to in Canada so it is a bit rough. Other guests were spending upwards of $50-$60 USD for a case of bottled water a taxi driver would go and get. Tips get you anything and everything. Word of advice, coins are not helpful to the staff. Tip them Canadian bills and not Halloween chocolate.. (fine people of Quebec, I saw what you guys were doing.. embarassing behaviour) Beach sports, same deal. You’ll have to sign up to get a spot.. however if you tip, miraculously you can head out on them whenever you want- ask for a guy named “uzmoney”, he will go out with you immediately for about $5/$10- he will bring bread and you’ll be able to see the most beautiful colourful fish. He will stay out long with you too. It’s worth the experience. When the guys have had enough taking people out on them.. they’ll claim wind is too strong or the rescue boat is gone. Usually around 2pm. Don’t sign up for anything after 2, just give them $5 and you’ll get on. They have a tiny little bar on the beach, it’s good. No complaints about the beach at all.. (and I’m talking about the one over the long bridge) watch your stuff on that part of the beach. There are locals hanging out in the bushes. They try to beg at first for your kids’ stuff then they start getting rude that their kids need it more than yours. Listen, we’re all for helping but I’m not about to give you sand toys and the bathing suit on my kids body. Too pushy. Food was ok. We aren’t picky people. They have lots of bread. We didn’t have any eggs the entire week. No bananas? Odd. People went on tours in the villages and there were banana trees. It’s hard to believe the hotel can’t source fresher fruit? I think whoever owns the hotel needs to come and take a look at what the dining experience is like. The food was very repetitive. Lunch and dinner in the buffet were better than breakfast. After a while it was getting a bit hard to find something for breakfast. They had one day of thin bacon, after that it was this pink thick fatty bacon.. that no matter how long it cooked.. it was still kinda raw. You won’t starve at this hotel. You’ll find something to eat. They have chicken breast they cut in thin slices everyday on the grill. Literally, everyday. Lots of deli meat. They have 2 panini makers and 2 toasters so you can make a nicer sandwich. Bring CONDIMENTS!!! Bring ketchup, mayo, peanut butter, salad dressing. Honestly, bring it. DO NOT THINK TWICE.. We brought bags of chips and snacks in our luggage too. It’s important, trust me!!! A separate and concerning experience I’d like to share. We had a very shady experience with the Sunwing rep and the “doctors”. Our daughter had a very bad fever Saturday night. We contacted Sunwing to change our flight (we were supposed to fly out Tuesday). That Saturday night someone left a note at our door to see our shady Sunwing rep at 9:00am. His name is Norge. When we saw him, he told us that we had to go see the doctors on site in order to be cleared to fly. I asked him how much that would cost and he said he didn’t know. He said had we came to see him first and if we didn’t call Sunwing directly, we wouldn’t have to see the doctor. Immediately I thought, shady. He tells us there are flights that day at 10pm (Sunday). So we go to see these two women, one is the “doctor” and one is the “nurse”. They were sitting outside like a bunch of slobs. We greet them. The nurse looks at our daughter, grabs her arm, looks at the inside part of her arm and says.. “yes.. very sick”. Right away we knew.. this is going to be a joke. We walk into the office, it was filthy. They stuck a dirty, probably used, popsicle stick in her mouth to see her throat. At no point did they wear gloves or wash their hands. They tell me her throat is red. Only the nurse could speak some English. I told them, yea, I know. Her throat is sore. We need a note to say we’re fit to fly. (At this point her fever broke, she didn’t have a fever) They take her temperature with a thermometer under the arm, for “5 minutes”. 5 minutes they didn’t time. Sure enough, no fever. They start telling us that we need to return at 4pm for another assessment. I said, for what? Oh to make sure she doesn’t have a fever. I said, no no, Sunwing rep leaves at 4. I’m not going to wait for you guys. She won’t have a fever either way, I’m giving her Tylenol. I immediately saw that this was a game. They started implying that we brought them this sickness. That from Tuesday to Saturday night, our 3 year old brought this sickness. I guess it’s impossible to believe that she could have picked it up at the hotel?? I told them that if they walked around the hotel they’d hear people coughing, sneezing and sniffling. Nope, they refused to believe that. They asked me if I’d like to do a blood test. HAHA for a sore throat??? Oh please. Over my dead body would these people stick anything in my child’s arm. Our daughter had a heat rash developing too. The kind nurse turned off the air conditioning while we were in there so my kids skin was getting worse. What a tool. Our daughter has sensitivities to sunscreen, she wears a beach rash shirt outside and the rash was primarily where the sunscreen was applied but that was too hard for them to believe. She said she couldn’t write us a letter until we returned. I told my husband to go and get the Sunwing rep because clearly we weren’t getting anywhere. He comes, tries to double down that yes, she needs to return. Which I found funny because at the beginning privately he said, had we saw him first we wouldn’t need the doctor. Now he’s preaching she needs to return for another assessment. At this point I started to get very mad. All I wanted to do was go home. I told him regardless, she’s taking Tylenol, their assessment doesn’t mean anything. He then continues speaking Spanish to them. My husband was using google translate, the nurse attempted to grab the phone from his hands and tell him to stop recording. Shady!!! The doctor was trying to explain her name is on the line if she allows us to fly with a sick kid. Then they started talking about Covid. How we need to be tested. I called bull, how can we be tested for Covid when the entire hotel isn’t tested on arrival. So what, we brought Covid.. on Tuesday??? I said no way. They started to get nervous with me and then she started writing some sort of “diagnosis”. Only visually checked her throat ok. Remember people. Diagnosis her with something we couldn’t understand. Gives it to me on a paper with 2023 on it. Then she’s trying to stamp it everywhere and her stamp pad is dry. Joke. She then writes out her diagnosis on a blank piece of paper writing 2024 once the nurse points it out. Gives it to me. While she’s writing out this novel, the nurse is telling us not to allow our daughter to eat ketchup (we had it with us after breaky). Ketchup is giving her a fever and sore throat. Lol anyways.. I walk back to the Sunwing guy so we can book our flights. I ask him to read the letter, sure enough, no where did she write, fit to fly. They told us we’d need this document at the airport because she will be assessed at the airport. I told him to walk back and talk to them because if I go back in there, it won’t be pretty. He’s in there for 20 minutes. She squeezed in “fit to fly”. I asked him what the charge was for our visit with the doctors.. he said no charge. It was supposed to be $10 Canadian but I guess me calling out their shady “practice” was enough for them to skip the charge. I told Norge that these doctors need to watch more movies or tv shows to atleast fake being doctors. They just sit outside and smoke cigarettes all day.. waiting for their next customer to nail. We booked our flights, $465 each cnd to get out of there. We booked a taxi $80 to the airport to beat the buses. At no point were we assessed in the airport or asked for this hand written note. Nice lies “doctors” and Norge - you’re all playing games for money. It’s sad. Very sad. Sunwing, you are disappointing and we will never use you for travel again. We saw our doctors in Canada, Monday morning. Our daughter picked up hand, foot and mouth disease. We swam at the pool on Wednesday and everyday after that we swam in the ocean. There were a bunch of kids at the airport from our hotel, sick as dogs. If your kids have a rash around their mouth, hands and feet.. you got it from the hotel. It’s spreading around. She’s on antibiotics. I also picked up strep throat while there. I’m also on antibiotics. No genius blood test required, just a swab. Lol They don’t sanitize the tables.. and the silverware isn’t all picked up after people eat. They just clear whatever looks touched or used. Some of the waitresses would hold it up, look if it was greasy and then decide if it needs to go back. Servingware isn’t sanitized so God only knows where we picked this up. Plates and glasses were greasy.. looked wiped but no soap. The manager we watched in the restaurant, he would walk by the places and use his fingers to wipe anything off the plates. Place mats on the tables aren’t wiped. You don’t smell vinegar or any sort of cleaning solution. The hotel manager can respond to this with some bull response saying they’re sanitizing, they’re not. We watched. Quite a few passengers on the plane home were coughing, sneezing, hacking. Curious if they had a trusty blood test or Covid test before flying LOL. The beach was wonderful. You can’t beat Cuban beaches. Everything else.. is just too much to handle. If you can afford it, spend a bit more and go to another destination. We went here because it was our daughters first flight and the 3.5 hours on the plane we thought was a good starter for her. We were speaking to others that were in hotels down the way. It’s scary to believe that they had it worse. They were served moldy bread most days. Whoever owns these chains needs to be held accountable. The workers and managers aren’t to blame. They’re working with what they’ve got.. but the owners need a real slap. Unfortunately, we will never return to Cuba again. We were in Varadero in 2012 and it didn’t seem too bad. Covid beat Cuba up bad. The government needs to spend more and invest in tourism in that country before it’s suitable. Sickening and sad.

Will not be returning to cuba

I have been to cuba many time ,but now the food was the worst, cuba needs to do something to servive , covid really changed the place resort was only 1/2ocupied in January, the people were grate,no botle water,no soft drink or beer in the fridge

Extremely concerned for any future travellers

Hello Trip Central team, We are writing to you on behalf of our entire family about our recent trip to Iberostar Selection Holguin, Cuba, on January 3rd – 10th, 2024, which was booked with Sunwing through Trip Central. For context, instead of buying Christmas gifts this year, we decided to take a trip with the whole family, which included 10 of us total. We heard great reviews about booking through an agent with Trip Central, so we thought that now would be a great opportunity to try. The boo [... read more]king process was smooth; Steve Langstaff was kind and professional. He provided us with all the information and resources we’d need to have a successful trip. We can’t say enough about how great the process was with Trip Central. However, to say we are tremendously disappointed with the trip overall is an understatement. Below, we will walk you through how it went. Starting with Sunwing: The Sunwing customer service staff and flight crew on flight WG6342 were by far the rudest employees our entire family has ever experienced. Many other travellers/passengers agreed. From the time we arrived at the airport, it was completely disorganized, and it felt like absolute chaos. When we arrived at the airport, we checked in and requested 10 seats together. However, we were told this was not possible. We understood that it was a big ask having not pre-selected seats in advance, so we were disappointed that we could not all sit together, but we completely understood. We then checked our baggage and received our boarding passes. It was not mentioned to us that we had to take a shuttle to a different terminal, so we were unaware until a final boarding call announcement was made (2 hours prior to the scheduled boarding time), to which we quickly received more information on where to go and then hopped on the shuttle. Upon boarding, we were told to bring the stroller for our 1-year-old on the plane and the women at customer service provided us with a sticker for it. When we boarded the plane, the flight attendants were quite rude to us about it, informing us that we should not have brought the stroller on the plane and that someone should have taken it from us before we boarded. We were just following instructions, so we gave them the stroller to secure it where they pleased. We then proceeded to our seats. This was just the start. As mentioned earlier, as a family of 10, we wanted to book our seats in successive rows. Six of us sat together across from one another in the middle of the aircraft while the other 4 were at the front of the plane. Much to our dismay, when we boarded the flight, it was only about ¾ full of many empty seats. We remained in our seats for takeoff (we have 2 young kids with us, 1 and 4) and about halfway through the flight, a family member let us know there was a full empty row of seats right in front of them. We brought the kids back to see and get some support from the family and sat down in those empty seats for a few minutes. These seats were the emergency exit seats that my family, who was in the row behind on both sides of the aisle, agreed to look after in case of an emergency and received the training for, because 10 of the 12 seats were unoccupied. One male flight attendant came over and said very nicely that unfortunately, the children could not sit in the emergency seats, which is completely understandable for safety reasons, so we apologized and switched up the seats with our family. Approximately 30 minutes passed and who we assume to be the lead flight attendant, who refused to tell us her name but can be described as a French-Canadian blonde woman, came over to us and very smugly said "Who told you that you could sit here?". We explained we had been sitting here for 30 minutes because the children were fussing and all of our family was back here. We also explained that another flight attendant had spoken to us to ensure the children were not sitting in the emergency row seats, but nothing beyond that. She was very aggressive in her approach, explaining that "these seats cost extra money per person, you can't just sit here". We apologized and offered to pay the upcharge for the seats and explained that we had tried to book seats all together upon check-in but were told that it was not possible. We would have been more than happy to pay to be closer to our family. She began raising her voice and told us “it was too late”. She then excused herself and said that “she will be back in a moment”. She then made an announcement over the intercom system regarding sitting in your own seats, to which we followed and went back to our original seats so not to have any confrontation. Not only this, but our ENTIRE family was skipped over for drink service and for Sunwing excursions, which was very unprofessional. We ended up spending a couple thousand dollars on excursions for the family when we arrived at the resort, but we booked with a different company when we got there. Cherry on top of the flight, when we were disembarking the plane in Holguin, everyone got a "have a great trip" except for our family. The behaviour of this flight crew was disgusting. All in all, customer service and communication overall were extremely poor and the employees were very rude and unprofessional. Iberostar Selection Holguin: We arrive at the resort, check-in was a breeze, the staff was great and we got shuttled to our buildings as the resort is huge. The rooms are nicely decorated, air conditioning was on, and it was great. As we are looking around the room, we notice that the mini bar is empty (unusual for an all-inclusive resort) and there are 2 canteen bottles of water on the desk with a sticker that reads "purified water" with numbers written on the sticker with a pen. Strange, as we have all been on dozens of all-inclusive vacations and have never seen this before. The water smelled like mud and tasted like what I would describe as the smell of walking into a busy nail salon (and did not get better throughout the trip). It was awful and what I would consider to be not drinkable, although we had no other option. We had requested bottles of water through the housekeeping staff, store clerk, bartenders, customer service, etc. with no success – all mentioned that there is no bottled water on the resort. After a few days, we noticed that there was mold on the inside lid of the canteen water bottles. Not just one, but most of them. This was extremely concerning and was of course brought to the attention of customer service. Within a couple of days of being on the resort, we had 2 of 10 of our family members violently ill. They were so sick they couldn't even leave the room for 24-48 hours, predominantly with cold sweats, vomiting, and diarrhea, followed by a lingering upset stomach. By day 4, it was 6 of us that had experienced this and by day 5, all 10 of us had been unbearably sick for at least 24-48 hours, not even able to leave our bed unless it was to run to the toilet. By this time, we had enough and asked some of the resort staff to bring us bottled water from their town for the next day, which we paid out pocket for. This only lasted for so long, so we ended up having to go to other resorts in the area and bribe them with tips for one or two bottles of water. All in all, each bottle we received ended up costing us between $2-$5 USD per bottle. In total we spent a few hundred dollars on bottled water. Safe, clean drinking water really should be available—it is essential. It was not until day 5 violent illness and expressing our discernment to the Management Team at the hotel that we got a big jug of water for each one of our 4 rooms. By this time, it was too late, everyone had already been so sick. The only reason we were able to save the trip was because there were 10 of us, and we all looked out for one another while the others were ill. If we had been alone, it would have been the worst trip of our lives. One of the housekeepers said in confidence how sorry she felt for us, as “many others on the resort are very sick as well”. Aside from the water issue, the food supply was extremely limited. For the first 2 days of the trip, there was only canned fruit (pears and peaches). On day 2 there was unripe pineapple and unripe watermelon. On day 4 the resort received lettuce and papaya. The only protein options were fish, pork, or beef. They ran out of eggs for breakfast. Most options were bread, pizza, and pasta. Fortunately, we came knowing that food options may be limited, but we didn’t expect it to be this bad. In all, the staff at Iberostar were amazing! A huge shout out to Axel who made our late-night meals so much fun! All staff were kind, and caring, and truly went above and beyond for all guests to ensure we were well taken care of and having a great time! The resort was clean and well cared for, decorated beautifully, and had entertainment and events every day and evening. They didn’t have much music playing in a lot of places which would have been great to brighten up the mood, but that’s just personal preference. Ending with Sunwing: Our flight was delayed approximately 5 hours on the way home due to technical reasons (which we found out via the pilots announcement after we had boarded the plane). The Sunwing flight WG6343 home was fantastic, the cabin crew were wonderful. Our children and one family member were still not feeling well, and the crew took great care us. On a closing note, Trip Central & Sunwing – it is NOT safe to send people to a resort that does not have clean drinking water (or bottled water) for their guests. Clean and safe drinking water is essential and arguably the most important thing a resort should have. This is supposed to be a 5-star resort however the lack of safety for its patrons is beyond concerning. We would like an explanation as to why this resort does not have any clean or bottled water, while the resorts just steps away did. Please do an investigation and follow up with us. We will be posting public reviews once we hear back from you. We believe compensation would be appropriate to address the significant dissatisfaction and inconvenience we experienced. This trip was far from a vacation; we collectively spent more time in bed and/or being caregivers to one another than we did anything else. This was written by a family member and sent by myself, who booked the trip with Trip Central. This concern is sent on behalf of all 10 family members. Thank you for your time and we look forward to your response.

Not a 5 star resort

Thumbs up for the cleaning lady. Nice grounds. Couldn't use the beach as we wanted due to massive attacks from mosquitos. Bad drinking water (taste like mold). Entertainment not that great. Not much variety on food, tasteless watermelon, no natural eggs (only powder) no tomatoes. Bad internet.

Large but lovely resort

This was my first experience in an Iberostar resort and I was throughly impressed. The grounds and gardens are beautiful. The rooms are clean with lots of space. Hot water, ice cold air conditioning and comfy beds. The beach and the pool are amazing. I can’t comment on the entertainment as I was too pooped to party after spending the day in the sun by the pool or on the beach. Although the food was much tastier than my other Cuban visits, I found the selection were lacking. The bu [... read more]ffet never varied through the entire week. It got quite boring. Even though it is low season we had difficulty getting into an a la carte. We had a reservation for 8 pm and when we arrived they had run out of the meats. Not everyone can eat fish so we had to leave and go to the buffet. Very disappointing but we do understand the difficulties Cuba is facing right now. We can’t wait to return regardless of the shortages.

Beautiful Clean Resort

We just came back from Iberostar Holguin. It's a beautiful 7 day vacation. The hotel is beautiful and clean we are in the 3rd level and 2 connected rooms. Beautiful modern big and clean. The room attendants changing lenins everyday and towel. Everytime we came back room is nice and clean. With fresh bottled water. Beach is really nice two beaches for a small children near the hotel and the other one is in the other side and you have to cross this beautiful wooden bridge. Or you can ride. On  [... read more]the club car. Lots of them so all you have to do is pick up the phone and tell them to pick wherever you are. Or if you are at the beach let the security guard know or life guards. Food at this resorts is abundant. No shortage for sure. Lots of choices. From breads cold cuts cheeses meats seafood pastas and different kind of rice . Lots and lots of selection. Plus lots of desserts and fresh fruits!!! Amazing fruits and fresh juice. And delicious coffee I always get cappuccino .the manager at the bar and buffet and 4 other restaurants is Hippolito amazingly friendly man. Keep up the good work sir!! all servers is nice and helpful. They're always happy to serve you. Mayelin always takes care of us. And the others too. Cocktails and wine.. rum vodkas and whisky.. you have it all. From checking in Yemina is their to help you and Christian. Any other questions the public relations, Wilkyns is so amazing kind always happy to help you in anything. I love people at this Resort. Everyone of them even I didn't even mention names. They are very lovely people. Resort has a 24 hr snack Bar and 24 hr bar as well. Beach has bar to get drinks. And snack. Over all this place is beautiful it's has 3 big pool and other one is for kids. It's fun here too entertain ment every night. And lots of daytime activities. For people who wanted to know if there's mosquito? My son is sensitive to a mosquito bite and he didn't have any single one. It's a beautiful vacation. Thank you to everyone's who makes this visit a memorable one . Louise Enden from trip Central. Thank you for beautiful service . We will talk to you again for next year's vacation .

Very nice place

We were 3 families and each of us enjoyed this nice resort. Attentive staff, good kitchen with fresh meals, very clean rooms with every day bed linen change, well maintained walk passes, easily accessible beach mini shuttles, good service at the beach! The only 2 things that could be different were the early check out at 7 am, followed by an announce of the flight delay in 5 minutes. And the evening animation for adults offered very little... Overall, the place is very nice:) Thank you Ibe [... read more]rostar team and our beloved Cuba!

Excellent Experience

Rooms were clean, as was the property, grounds and pools. The staff was friendly and service was excellent. This was the first time I have been to Cuba and the beaches are beautiful. The food at this resort was quite good, and better than I expected based on other people’s reviews of food in Cuban based resorts.

Amazing family vacation place

Everyone was so friendly at the resort and we will definitely be returning. Restaurants were great, we loved the Japanese restaurant as it was great food and great entertainment. Amenities were clean and well maintained. Beach area is nice. Close distance to the catamaran day trip. Daily activities were really fun with the staff

Too "Canadian", no authentic culture

Pros- Most staff were kind, friendly and wonderful. The grounds were clean, well kept and well designed. The pool and beaches were stunning. There was plenty of food, no one would go hungry at all. Cons- The resort is "white washed". No Cuban authenticity. The food was catered to Canadians and that's not what we travel for. Not once did we see black beans and rice- a Cuban staple. Not once did we see croquettes, yukka and there was a distinct lack of tropical fruits. Not one banana nor mang [... read more]o all week. Wild life is almost non existent, which is so bizarre. Lizards, tree frogs were missing. Dogs/cats shooed away. Every other resort we've been to, this has not been the case. The lack of follow up for any "rules" they list. Excessively drunk people constantly -both foreign and local guests. There was one local guest who was so sloppy drunk there was a puddle around her and she demanded the bar play her music during the busy evening time. Just obnoxious. They should be cut off. Period. The "saving" of lounge beds and seats at the beach, only to see no one show up for them to use is infuriating. Speaking of- the many many rude guests. Just because you can smoke in Cuba, doesn't mean you leave your manners at the door. The smokers were so rude, lighting up wherever, whenever. The amount of parents who dragged their infants and toddlers to this resort is enough to never return again. Why are you bringing small children who get absolutely nothing out of these types of trips with you? Or parents who bring their screaming kids to the A La Carte restaurants. Good lord. How about we talk about the many guests who were blaring music in the rooms with no regard for other guests who paid just as much as them. The check in was atrocious. The day we arrived on a large flight from Toronto, apparently a flight from Cuba to Halifax was cancelled. The room upgrade we paid for wasn't ready and wouldn't be for hours- at 3pm- the check in time. Why? They allowed the Halifax people to return to their rooms vs pleasing the new group that would be there an entire week (or more). Made no sense. We finally agreed to the standard room just to get somewhere to rest. Missing pop and drink mixes on certain days, never had any cheese all week (other than parmesan) and a lack of seafood... in Cuba. While I understand there are shortages and times are rough, after speaking to other guests from other resorts (while on an excursion) they didn't experience these same lack of products. While not within the resorts control, but the removal of the CUC was a very dumb decision by Prez Miguel. The fact that all items are in USD is just silliness. All in all I won't return as there was nothing Cuban about this resort. Just catered to wealthy white people from mostly Quebec. I'll stick to 2 and 3 star resorts. This 4-5 star is not my style. Lesson learned.

Amazing Family Resort

Rooms were clean, food was the best we’ve had in Cuba (was my 7th time) and there was plenty of food. We had to call for toilet paper once but was delivered no problem! The water park was great for my 5 and 2 yr olds and so was the beach nice and shallow and not super wavy! The staff was pleasant but not outgoing we’ve enjoyed other staff more but we love talking to them, if you prefer to not be bothered and just keep to yourself you will love it! Over all super happy and we would definitely [... read more] go back! The rise from the airport was about one hour but it was beautiful, got to see some city, small towns and country side including their mountains.

Amazing Resort

This resort grounds, pool area and beach were kept clean. Staff were always working to make sure of this. Our room was beautiful, spacious and kept very clean. The staff were very friendly and very nice and very willing to help. There was always food to eat. We never went hungry. The buffet and specialty dining were very good. The drinks were good but the mix was limited. Some were only available for a couple of days. The water had a taste to it but was safe to drink. Bottle water wou [... read more]ld have been better.

Iberostar Holguin

Had an awesome trip to the Iberostar in Holguin from March 29th to April 4th, 2023. The resort was very clean and our Oceanview room was excellent (you could hear the waves crashing on the rocks when you left the balcony doors open). We were in building 24 on the 3rd floor. The beach and pool area were amazing and the bartenders at the pool were so friendly. In fact, all the staff we experienced were very kind and courteous and always were helpful with any questions we had. We really enjoyed the [... read more] food at the resort and while there were shortages (no butter for the week, ketchup on some days...etc), we always had lots of options and we found the food excellent. Overall, we had an amazing time and would definitely recommend this resort. We will definitely be back again for another visit.

Amazing Experience

We had an amazing experience. Approx 40min drive from the airport. The resort grounds were immaculately kept, no shortage of food and drinks, pools and grounds were well kept the beach was clean and easily accessible. Staff are extremely pleasing and polite and go above and beyond. Rooms were clean. Definitely would recommend this place.

Enjoyable, attractive, and friendly Resort

It is a contemporary Resort to enjoy vacation time. The rooms were clean and very comfortable. The facilities and amenities were pleasant and very convenient. Well-attended by a great human team. Its people were friendly, helpful and well trained to deal with any kind of customer.

Enjoyed our stay

We enjoyed our stay, it was our first time in Cuba and didn't know what to expect, the food was average as they do have issues with supplies and it's their winter so the fruit selection wasn't the best. But there was always something to have, really enjoyed the buffet in the morning with freshly made omelets a wonderful array of breads, they even had fresh donuts being prepared. The staff at the buffet were the most attentive, one person stood out and made our stay that much more enjoyable h [... read more]er name was Katrina ( I believe her last name was Jenkins), her customer service was over and beyond. Highly recommend taking a horse and buggy ride, going to the market in an old 1950's car and taking gifts as the people highly appreciated this. Especially the children in the areas outside of the resort. If we returned to this resort, we would upgrade to the coral ( the upgrade was recommended from other guests) as we tried to during our stay but unfortunately were not able to.

Beautiful resort!

This was our second time at the Iberostar Selection in Holguin. The beach is stunning, and the pools are large and spacious. You can find a quiet corner, or a more lively vibe near the bar, whatever suits you best. The playground and water park are amazing for kids! My 2 year old had a blast. The staff is wonderful and helpful, they truly care about making your stay enjoyable. We loved hanging out at the lobby bar after dinner. Also, the rooms are impeccably clean. One big change since our firs [... read more]t trip is the variety of foods available. There is not as much variety, but I have heard that this is something being experienced across Cuba right now, not specific to this resort. There is still an abundance of foods available, and it is all delicious. I would definitely go back again!

FIRST CLASS RESORT!

Wonderful stay, very large rooms, excellent shuttle service to beach, restaurants, lobbby and to our room. Discovered excellent snorkeling which was NOT advertised. We discovered CORA Adults Only Resort and will experience that next time.

Great vacation

The hotel is big and very clean. The beach was beautiful and you could always get a lounge chair as the staff don’t allow people to reserve them all day which was great. We were very lucky that there were no shortages of food while we were there. The only thing that they didn’t have was mix for the fancy cocktails which was too bad. The staff for the most part were great especially the ladies at the kids club. I found the lobby bar staff to be extremely inattentive though and I’m not sure  [... read more]why. We we’re always friendly, patient and tipped. It’s very quiet in the evenings as it’s mostly families. The resort is very large at first but once you get to know your way around it doesn’t seem quite so big. I probably will return