Needs help especially in food and beverage

Beach is great, grounds are beautiful and well kept, food and beverage department need lots of help and training , lobby bar only open at 5 pm , poor restaurant reservations , buffet kept running out of food and bars kept on running out of alcohol

Disappointing for 5 star luxury

Very disappointed in this luxury resort. I will NEVER stay at a Royalton Resort agin! Food was below average and limited. Steak restaurant had no steak! Non alcoholic beverages not provided. Service in all areas tardy or ignored. Resort service workers went on strike 2nd day we were there, no compensation offered. Room cleaned on 3rd and 5th day, fridge stocked 1x in 7 days. Horrible experience, I wished I went to Aruba

Very nice resort

We enjoyed our stay at the Royalton Diamond Club. The staff were all friendly and helpful. The beach was fantastic; Deep Bay was great for swimming. Entertainment in the evenings was enjoyable. Overall, we would return.

Disappointing

This resort did not meet the standards we we expecting. The food at both the buffet and the a la carte restaurants was acceptable but did not offer either the variety or the quality we were expecting at a Resort of this stature. Despite being the busy season, there were frequent "not available" meals on the menus and unavailable ingredients. One night in the Italian restaurant, two people of our foursome got their orders while the other two waited over 10 minutes to receive theirs. There  [... read more]were many small inconveniences. In our room, one day the safe failed to open as we were about to leave and we had to wait for Security to open it. The seal around our balcony door was defective and the sound of wind in our room was near constant. There were many more inconveniences each too small to mention but collectively very bothersome. Sunwing sent us an email shortly after arrival advising that their local Nexus representatives would be holding a meeting in the lobby at 10 the next morning. After arrival we and others eventually found out that the "meeting" was actually at 9:30 the following morning. Overall, just too many lapses to forgive.

Amazing Stay

From the time we arrived, the staff was wonderful and willing to help any way they could. Even allowing me to use their personal cell phone to book a rental vehicle. The resort was clean and well maintained. The buffet had a great selection for all meals with an amazing dessert area. I tried all the restaurants and they were equally amazing if not better. I loved the cafe shop which I visited daily and some times twice for a pick me up and the treats they had and daily gelato. The nightly entert [... read more]ainment got better every day. The beach area never seemed crowded with space available regardless of what time I arrived. I was a diamond club member and my butlers, Kai and Brandon were incredible. Both made my trip relaxing and enjoyable. For those travelling with young children or teenagers, there were areas for them to enjoy their vacation as well. I will be back there soon as it will be my place to go.

Beautiful beach

The resort was beautiful, clean and the beach was perfect! The staff walked off and strike one day while we were there. The staff were not happy and did not want to talk to people staying there. Often we had to get our own cutlery, water and rarely were offered coffee in the morning. The staff have an impact on your overall stay and since none were happy it had a negative impact. The weather was perfect.

Disappointing for 5 star luxury

First impression... NO WOW FACTOR 1st day: check in was like herding cattle, took 1.5 hours to get to our room. 2nd day: asked for non alcoholic beverages. Entertainment meh. Food meh 3rd day: asked again for non alcoholic beverages, 3 different employees said they were on it right away. Served a bowl of potatoes from Steak restaurant, no steak available! Entertainment same as last night and 1st night. Resort workers go on strike!!!! Day 4: asked Sunwing rep to get non alcohol beverages.. [... read more]. I've been offered water and coffee. Food meh, I'm ready to go home!!! Room fridge has not been stocked in 3 days. Day 5: I'm not happy about being here, I spent $5000. for a 5 star, luxury stay. This place is horrible!! Day 6: guest service want to address my complaints... I leave tomorrow, too late for that Day 7: I will NEVER stay at another Royalton Resort or travel Sunwing Vacations

Staff Made Our Stay

We have stayed at a Royalton in St. Lucia pre Covid. It was excellent. We had swim up pool and butler. We never saw our butler and thought we only saw him/her when we needed. The Royalton Antigua opened our eyes wide as to what the service really is. Paul & Matara were outstanding. Exceptional service. Kind and warm individuals. The hotel does need repairs. It’s looking weathered. The food was either excellent or extremely disappointing. We feel if more care was taken in the quality and taste of [... read more] the food, far less would be wasted. We loved a couple of dishes at Grazie but the sides were cold and the pasta dish that I was to have a variety of seafood only had 2 dime sized pieces of unknown seafood. That was after 2 hours waiting. We ended up at the buffet as we were incredibly hungry by that point. The staff on the entire facility were what made our stay. Remembering what we drank, kindly offering great service and doing it what felt to be sincerely. We don’t frequent the same island or do the same vacations repeatedly. This will be no exception. We will always tell people that Antigua is our favourite island thus far.

Average hotel

I did read the bad reviews but I chose to go given the availability and last min trip. Service was amazing, there was always someone checking up at the restaurants, pool or even the beach and always smiling.! Food was joke, we ate that same food for whole week for lunch breakfast and dinner. Not lot of options. To make thing worst they run out of things very frequently, even things like mango or avocado. The cafe was closed for half of my vacation and buffet was closed one of the nights and lost [... read more] power another night. Just little things like this makes the resort 3.5-4 star. This is not your standard royalton hotel

Paradise!!

We stayed in the over water bungalow and it did not disappoint. Was better than the pictures and provided the most stunning views in all directions. Zo and Earl were one step ahead of anything we needed each day. All of the restaurants were excellent and we had a true 5 star experience. Friendly, helpful staff combined with stunning crystal clear water and you have all you need!

Very disappointed!

The good: (1)the resort is beautiful (2) views are incredable (3) Pizza (4) wait staff in Portafino's (Nicole on Apr. 13th) (5) Sails & Tails location The bad: (1) Customer service staff need training-(2) 1 bartender at the pool bar was always on her cell phone (3) room was to be cleaned every 2 days-only cleaned twice in 7 daya (4) some staff were great, others were miserable (5) lack of pool towels was an issue but this was due to greedy guests The ugly: (1) extra charges upon check-out amo [... read more]unted to $36./day US. I don't consider this an all inclusived resort. (2)Food at Nicole's was burnt and the lobster could not even be cut with a knife-we were told we would not be charge but saw a charge of $80.US on our bill when we got home. (3) Hostess at Portafinos on our early Apr. 13 reservaction-it was so cold and my husband asked if the overhead fan could be turned down-hostess came over and i have never been treated so rudely in a restaurant. She said the fans were remote controlled & she didn't know where they were & she would not adjust the temp. just to please me!! Not all fans were at full speed but the 1 over our table was. She moved us to another table & when I went to sit down, she told me to go back to the other table & get my water & drink. (4) no information available in our room on the resort-menus, activities,etc. When asking staff questions (even at customer service) the answer most often was "I don't know". This was our 5th vacation to Antigua and our 1st visit to this resort. We will not be back!!

Completely Relaxing Vacation

Royalton Antigua a was a beautifully, well kept, clean hotel. We did have an issue on arrival where our swim up room was not available until the next day and we had to stay in a room on a higher floor for for 24 hours. They gave us back some money and completed the move of the room both ways for us. There was no point in arguing because we didn't want to take away from our vacation. The rest of the time we were catered to completely. The food was amazing at all restaurants. The beach was clean [... read more], as was the pool. We had a fantastic 7 days and so happy we saw this island.

Beautiful Location!

We just returned from our trip to Royalton Antigua. Beautiful peaceful beach vacation. Hotel room was clean, comfortable and nicely decorated. First time staying at a Royalton we were very disappointed with quality of food and lack of friendliness of hotel staff. Food on buffet was not maintained at proper temperature, most main course foods were cold. Poor selection of food choices, same food most days with little change. A la cart restaurants good, but unable most nights to get into due to h [... read more]igh demand. Pool area nice, but not enough lounge chairs. Poor bar service, understaffed. Drink mixes poor quality.

Resort exceeded expectatioms

The staff were friendly, courteous, and efficient. The Diamond Club service was great! Having a butler on call was a new experience for me. I liked the breakfast at the Grazie Trattoria and the food at the Diamond Club Lobby. I ate there most mornings. The room I had was spacious, and clean, and came with all the amenities. I especially like the toothbrush with a mini tube of toothpaste and the shaving kit. I was on the 9 floor and the view was awesome. I loved getting up early to catch the  [... read more]sunrise, and then sitting on my balcony until the first cruise ship came into port. I will ask for this service again. The VIBE team did a wonderful job. The information for that day was posted through the resort. I especially liked the aquafit classes. The pool area and the beach are very well maintained. The Pool bartenders and the pool beach butlers were great. How they remembered who ordered what was astounding. It would have been nice if the resort had offered other canned beer other than just CARIB. The only bad thing I would say about the pool/beach area is that they used plastic straws. A short walk on the beach I found 1/2 dozen of them. The nightly entertainment at the Lobby and in from of Score Brew house were great and I enjoyed every night. The lobby bar staff and waiters were awesome. Quite the selection of martinis. The Superbowl party on the lawn was wow! The staff created the football field and set up a huge screen for the visitors to enjoy. The food options at this event were plentiful - everything from nachos to chicken patties. I tried all the restaurants - Carribean, Grazie, Hunter, the Culinary Experience, the Marche buffet, and Diamond Club bar, and Score Brewhouse. In terms. Food at ar all the restaurants was good. I found the service somewhat slow at Score's. It was a busy night at Hunters and the two share the same kitchen. Still, it took a long time to order to get served.It was disappointing that the score only had two craft beers on tap. I like both but it would have been nice if they had other options. I would rate this 9/10

Poor resort

The hotel is very nice, the location is beautiful, however the staff is not friendly or helpful and seems to be only opinion very lazy! The service is the dining rooms weather it's breakfast, lunch or dinner is poor! No one cares to service you unless you ask 4 to 5 times for tea, coffee, cream etc! Especially the restaurants are so so and don't care ! You wait over 20 minutes when you get seated to get asked for water or drinks and another half hour to take your orders d then your meal takes an [... read more] hour to come to the table. I have never seen that before at an all inclusive resort. I Have been to 3 other Royalton Resort and this is the worst for service, running out of hot dogs and hamburgers and other foods???? They staff at the Diamond club are so unfriendly and not accommodating at at all. They never seems to want to help when you are not happy with something! This is one Royalty in Antigua I will never go back or refer to anyone. It's the worst service I have ever witnessed in my 30 Years of all I inclusive resorts and very disappointing for a Royalton resort hotel!

Poor resort

The hotel was very nice clean, however the staff were not friendly at all and the have a lot to Learn about customer service. The are not helpful nor do the attend quickly to the guest needs and wants! They do not seem to care about the guess. The talk more amount lthemselves rather than serving the guests in the dining room, weather is breakfast. Lunch or dinner! You have to ask 4 to 5 times for the staff to bring you tea, coffee , cream basically they do not care to help with in a reasonable [... read more] time.

Love the beach and view

Picturesque resort with beautifully groomed grounds. The ocean and beach were amazing. Although it is a small resort with short beach you can walk up to the lookout point- just wear appropriate shoes for the incline.

ROYALTON ANTIGUA GREAT RESORT

People were so happy and friendly, the food was good at the buffet, variety of food. The Hunter Steakhouse was very good we went twice...be there at 6:00 pm and you can get a table. The beach had plenty of seats with umbrellas. The Ocean beautiful, the view from our room was very nice you could see the Ocean Liners go by. The Staff was very friendly, expect the Check in Ladies at front desk, not very friendly. I wish I could remember their names two were poor other two were very good. All  [... read more]in all a good resort. Swim up bar was good, the drinks were very good, get Sherry-ann to make them. The chef from the Buffet came over and asked how everything was, and if we needed any special meals, to please let him know. We did not have to let him know, as the meals were very good. Enjoy, you will not be disappointed.

Nice place

There were a few bumps. Their check-in process is very slow. Our room for the first 3 nights was not what was reserved. We moved ourselves to our proper room. The maid service was not consistent in regards to bath mat, bath towels, hand towels, facecloths. We seemed to be always missing something. We found the food was mostly very good. The portions in the “served” restaurants were small, especially the appetizer portions. Some meals were over spiced with peppercorns, etc. All in  [... read more]all, it was a nice hotel. But it didn’t live up to a 5 star as far as we were concerned.

Not what I expected

Antigua Royalton Fridge didn’t work No suitcase holders or bench in our rooms We were on separate levels and opposite sides of the resort, we were on the 7 floor and my mom was on 5 floor. The Room smelt musty n moldy especially my mom and sisters room. After going down to the front desk 6 times for about 1/2 hour plus each time. They finally moved us to the second floor on Tuesday. There was no way my mom n sister could stay in that room any longer. Like they slept on too of towe [... read more]ls on the bed cuz the bed was so damp due to the moisture/ musty / mold Barely any pool bar service daily We ordered Room service and it took 2.5 hours. We ordered it at 11:15 pm cancelled it at 1230 am. Then they called our room at 105 am woke us up saying it was on its way we said no cancel it. Then at 1:20 am they banged on our door and scared the crap out of us. Obviously waking us up yet again. No food at the pool area at all No restaurant No mints leaves all week so no mojitos Only buffet for breakfast and the food is ok mostly everything is cold and seemed to be always empty dishes Restaurants aren’t open till 6 pm Only buffet and Italian place open for lunch and closed by 3 pm No food after 10 pm No food in between 1030-1230 except room service and no food between 330-6 pm Score restaurant Horrible Arrived 630 pm ordered 8 pm got 3 salads with nothing but lettuce ( was suppose to be ) wine citrus house dressing , chickpeas, cucumbers , peppers, tomatoes and goat cheese. Then are food all came out missing my moms chicken fajita. I also ordered chicken fajita but it was a chicken wrap with nothing but dried chicken in it. Was suppose to have guacamole, cheese lettuce onions ect .. no sour cream at all even though she double check that they had it before I ordered it. Brought us big bowl of hummus With only 9 little chips on it to split between the 4 of us as our appetizers that took over an hour n a half No utensils no salt ketchup ect Mold in the score restaurant all over the ceiling as well as the main dining room I would say 80% of the waiters don’t talk at all. You order a glass of water n like they just walk away then sometimes come back with it. Servers are so extremely slow n just rude like it’s an inconvenience to serve us At the buffet there was a bird bathing in the bowl of water that they serve water to customers from lol Our room keys didn’t work like 5 times They count the culinary experience as a restaurant I guess but it’s 1 table n cost $110 per person Thursday We got all dressed up for Hunters steak house and got there and it was closed. Not open all night Tried to go paddle boarding but Only 1 paddle board works out of 10 of them ( no fins on them.) Buffet food is always cold Lettuce is always brown No Diet Coke at all on the resort and unless you find a can pop it’s flat. Found a drink we liked at pool bar n everyday by 1130 they run out of bananas then make the drink we order wrong with no vodka n no bananas without even saying anything lol No bars really on the resort. Like to even get a drink Pool bar all day and main lobby bar after 830 pm We came back to our room with puddles of water all over the floor and the paint and drywall coming off the ceiling and the wall as there was a leak 🤦‍♀️ Positive things -They had aqua fit daily -Beach is absolutely stunning -Resort was dead so we had no trouble ever getting a lounge chairs -No problem getting into a restaurant. Just limited food options. -Entertainment at night was ok