Great Resort

First the good. The grounds were well groomed, the food in Bloved and a la carte dinners were delicious. The staff were very friendly and efficient. The bedrooms were clean and updated (was told our building was newly renovated). We enjoyed the amenities and had a fantastic time. We found the size of the resort was perfect to get around in. I also want to make mention that Keila in Bloved was amazing as our main server. The resort is lucky to have her! Now the bad. While we apprecia [... read more]ted the location of out rooms, it was very central in the resort as we were in the Privileged rooms, our nights sleeps were not restful at all. Building 3's stairwell was directly across from the building that housed the laundry, supply room and dish cleaning area. The noise at night that came from there was very loud, and reverberating up the stairwell and into our rooms. The doors to the rooms are very thin and need to be sound proofed. Also the path from that building out to the rest of the resort ran right past our patio door. All the transporting of laundry, booze bottles etc to the rest of the resort were moved down that path in carts that had plastic wheels. These deliveries were made at all hours of the night and would constantly wake us up as they went past. As mentioned above, if the doors where soundproofed it would help to buffer the noise of the other guests coming and going. For most of our stay we had 2 rooms that were together and had young people in them. They did not respect any other guests, and banged their doors and talked loudly when they left at 11pm and returned in the wee hours of the night. The other recommendation I would make is to have more shading around the pool areas. There is not enough! Overall I would return to this resort, I would just never stay in building 3 or in a room along that path.

Mini moon

We came for a mini moon, and had a great time! Weather was meh with some cloudy rainy days, but it wasn’t the snowy north! Even with the rain lots to do with nightly entertainment and food we’re SO SO GOOD! Bartenders were friendly and the PURE bar made the best drinks! Also the location of this resort is great as you can leave to explore playa adventures and feel safe doing so!

Lovely and Safe Hotel

Grounds well maintained, customers listened to and accommodated when possible. Responsive to inquires and many questions. Friendly and professional. Staff are diligent, polite and very hard working. Would go again.

Solid 4 star

This was my 4th trip to thr property and I do love it. The brach is nothing to write home.about, it's rocky and definitely not the "long moonlit walks on the beach place. The food at the buffet was varied, breakfast and lunch had the best selecrions, dinner was kind of repetative Of the a al cartes, i dont usuly go to them as im fond of food from a local pub, ww did wat out at the burger once this visit and it was very food. From previous trips there i know the a la cartes to be nice. Ser [... read more]vice is excellent except rhey could use one more FT bartender at the swim up bar on the RM sIde just to attend to the walk ups. Overall it's a good resort in a pretty and safe location and I will come back again.

Fantastic week!

Everything about this resort was top notch but, the booking process for the restaurants was a complete fail! The privileged package is highly recommended as it allows for meals at the Beloved Restaurant ( no reservation required) and a special area on the beach! Well worth the few extra dollars.

Amazing stay

Everything was awesome. Couple of suggestions. Add some more traditional food items in buffet . Some Indian, Chinese and Middle Eastern dishes . Need to work more on dampness in the rooms . Oh also juices especially orange juice should be freshly squeezed. ( if possible) . And also it’s a bit expensive when purchasing something. Us $ is not cheep when we convert Canadian $ in us . Prices were very high .

Could've been better

My family and I stayed at the resort from June 26th to July 3rd for a week. The resort itself is aesthetically pleasing, and the dining options, including buffets, a la carte restaurants, and snack bar, were quite enjoyable. The pools were meticulously maintained and consistently clean. We found ample seating available at both the buffets and snack bar throughout our stay. However, we encountered challenges with our accommodations. Despite my prior request via email two weeks before our arriv [... read more]al for our room to be near my mother's, we were allocated a room on the 4th floor while hers was on the 2nd. Given that we were traveling with our 5-month-old, proximity to my mother was important for us. Although the front desk assured us they would relocate us by the second day, we were never contacted. Furthermore, upon check-in, we discovered that the air conditioning in our room was malfunctioning. Despite notifying the staff immediately, and multiple attempts by technicians to fix it, the issue persisted, leading to an uncomfortable first night for us and our infant. After enduring three days in a sweltering room without resolution, we escalated our concerns to management. Subsequently, we were relocated, but this delay consumed a significant portion of our seven-day vacation. Additionally, we found the resort's booking system for a la carte dinners overly complex, as reservations could only be made on the day of dining, requiring us to wake up early each morning to secure a spot. Due to these specific issues, I am unlikely to choose this resort for future stays.

Stay At Catalonia

The hotel was clean and the workers never seemed to stop working. Meals seemed to be the same all the time at the buffet but was lots of choices. Seemed hard to book the a la carte dinners and they were never full??? so not sure why that was. The beach area and places for shade was great. Even though we go sick we had a good time

Not impressed

There was four of us and we all got sick not sure if it was the food or the drinks. Even one of the workers said a lot of the staff are getting sick too. We tried to purchase medication but was all sold out at the resort store. What does that mean? Decide for yourself… There was construction going on at one of the restaurants which was right beside the pool and beach. Noise all day long every day we were there and we were there for 10 days. We tried moving away from the construction but then w [... read more]e ended up by the pool where all the loud music was. Good thing is the staff was very friendly and the resort was very clean. We won’t be going back.

Hit & miss type of resort

So, this place was booked last minute as I had some time pop up unexpectedly in my schedule. The booking was advertised as $1859/pp based on double occupancy including taxes. Knowing there would be a single supplement fee wasn't a big problem as I’ve done this many times before. I certainly wasn’t expecting over $1000 extra as a fee, not to mention the new booking wasn’t ’privileged’ as advertised on my original request through Tripcentral. $2963 was my total, not a great start, and even  [... read more]less impressed to realize it wasn’t a ‘privileged’ package which is annoyingly important at this specific resort. Resort itself was mediocre, although food was good and service was 8/10. Trying to book restaurants is ridiculous, and you’ll hear everyone at the resort complaining about it. Pools weren’t great, entertainment was ok, beaches are really non existent although my intent was solely for the snorkelling on site which was pretty good, although a bit less impressive than I hoped. Theft here was brutal, and it’s particularly bad due to the fact I was travelling alone. You’re definitely being watched. Starting on day # 1 and ending on day #4, I had the following things stolen: my towel (2x), shirt, new sandals, Adidas hat, new travel mug, diving fins, diving knife, underwater camera, small roll of tipping $$. This has NEVER been such a problem in the past, and I’ve been to 36 all-inclusives since 2001. Literally dropping things on a beach chair and going into the ocean for a dive and coming back to having your stuff gone. Speaking with other guests at “customer services” (complete joke btw) mine was not an isolated incident, and the other guests that had similar issues were also travelling solo, although this did occur with some guests travelling in groups. Of course all these guests were in the water at the same time of their incidents. Reporting is pointless, they just direct you to ‘lost & found’. Having my diving gear stolen and not being able to trust leaving things around really turned this trip sour as the focal point of the trip was snorkelling. Leaving was another matter. They charged me the taxes to leave the country and added room fees (which were higher than the receipts I had) and demanded it be paid in cash, claiming their card machine was having ‘technical issues’. Surprisingly, the atm just downstairs had no issue with transactions?? Very sketchy considering they WOULD NOT provide a final receipt, and they got extremely upset when I started videoing their request and filming them at the front counter.

Nice resort

This smaller resort had a welcoming and relaxing atmosphere. Food was very good, although the 8:00am restaurant booking system was extremely frustrating. Beach was a bit rocky and limited access to walk and entry access. Entertainment was good but late to start at 9:30pm each evening. Also, no alcohol service after 11:00pm, aside from the disco, which was very loud including the lobby bar, which also faced roadside).

Catalonia Resort

Very nice resort, workers are so kind to everyone. Our rooms on the other hand had a very bad odor of mold/mildew/water damage, not nice enough for what we paid. The meals were meh, tired very quickly of buffet and the same food severed over and over. I do not think I will ever go back to this resort.

Nice resort

Grounds are nice well taken care of Rooms need some updating outlets need to be working Light fixtures need to be clean Vents need to be dusted Buffay lotta times of food was not very hot and basically the same thing over and over the pool entertainment was excellent. etc. Carla Pepe Kevin DJ they were all great very respectful and very nice.Etc .

Best Staff ever!!

It’s a beautiful resort. Not too big, not too small. Tons of options to sit back and relax. Didn’t feel crowded even at a full buffet. Lots of shade options as well as sun. The buffet food could have been a bit better but the restaurants amazing dinners made up for it. But the staff.. I would return just for them! Pedro and Oscar are the most fun bartenders you could ask for!! I’d go back just to see them again! Nobody is hounding you on the resort which was amazing. People come by and a [... read more]sk if you’d like your hair done or a massage but quietly dismiss themselves as soon as you say no thank you. Very kind people there. We had an awesome honeymoon to say the least!

Decent accomodation, lovely old-style resort

While we still enjoyed our enjoyed our time here, and the room was clean, and fresh, we were disappointed in the location of our Privilege room, due to the path beside had alot of traffic from the staff rolling carts in the wee hours waking us up at 5am. The theater entertainment was NOK. There is not much beach area to speak of. Pools were too cold. Food was great where ever we ate. Distance from the airport was a bit further than expected, and transport was brutal. You can walk to the  [... read more]shops and a marina, which was nice.

Solid Mexican experience

Beach-Snorkeling in the bay was great. Beach was good although the entrance to the water is rocky but that is happening all down the coast with the erosion of the beaches. Food -was pretty good at the buffet, the bloved restaurant was very good (only available for privileged guests). Steak house was great. We didn't try the other a la cartes due to reviews. Entertainment- staff is amazing and the evening shows are quite good. maybe not for everyone, but we liked them. Rooms- traditional and [... read more] comfortable. Nothing fancy but Im coming to mexico and expect the workmanship to be a little rough. Gym - decent with enough machines for the size of the resort. Water sports - not a lot to offer here. Some kayaks but you can't really go anywhere too interesting. You can explore the inside bay, which is fun enough for an hour.Beach volley ball and other games were great and well organized by the staff. You wont be bored if you want to participate in the arranged activities.

Very nice place!

Grounds are wonderful, staff very friendly, food excellent, SPA - super, entertainment amazing. But - access to the water - not very easy. Would highly recommend having water shoes. Beach is not very big, but it was enough for us. Pools are very nice too. Also -rooms could be better decorated,, they seem plain. We have been in this resort twice, both times with the privileged packages and we wish we understand why we were not placed in the villas clearly marked " privileged" .....

Great resort!

Second time at Cstalonia. Great food, veriaty of restaurants, food tracks and bars. Small beach but grounds are amazing. Located within secluded residential complex with stores and more bars and restaurants. Also in the center of this complex you can swim , play or watch dolphins.the resort staff is great.

Aweful resort

The stay was an absolute nightmare — cockroaches and ladybugs in the room, zero water pressure in the shower, and noises from the hallway and people getting busy in neighboring rooms. As for the amenities, restaurants, and bars, they were a complete joke. The food lacked flavor, had bad quality, and to add insult to injury, they recycled leftovers like toasting old bread to use as croutons in salads. Everything shut down at 11 PM, and you couldn't even get a drink afterward. Room service of [... read more]fered a laughable three items after 6 PM. The disco club and sports areas reeked of rotten humidity, making it nearly impossible to breathe. To top it all off, the place seemed to be infested with some rat/squirrel hybrid creature. They were everywhere—on the beach, in the lobby, in the corridors, between rooms... This was a disastrous experience. My advice: STAY AWAY

Perfect Vacation Resort

We upgraded our room to the Privilege Suite with the private pool and it was the best! What a wonderful resort, staff were so friendly and accommodating, food was delicious with so much variety. I would recommend this resort to anyone looking to have a safe and relaxing vacation.