Super amazing resort

What can I say about the resort, simply amazing. Staff was very helpful, friendly and polite, overall staff was fabulous. Food, hotel, staff, rooms, coffee shop, again simply amazing. We had a wonderful time. I'll definitely go back and 💯 Recommend to our family and friends.

Haven Riveria Cancun - Rate would be 8.0 out of 10.

Pool was Ok, but DJ noise was sometimes TOO LOUD. Rooms were nice, food for the most part was very good in all of the restaurants. The resort is 25 minutes from Cancun airport. Resort is only about 5 years old and the grounds are well maintained. Entertainment was good. We had the serenity package which included a butler, who was able to provide and get reservations for us in all of the restaurants. We did find in unusual that the breakfast buffet did not include fresh juices, there were [... read more] all boxed juices? We only used the buffet five times during a 12 day stay and I found that the buffet for the most part was ok.

PHENOMENAL

Excellent customer service everywhere in the resort, nice and modern rooms, cleaning service was perfect. Food was good but can be better, the variety of food in buffet can be increased. The round pool was the best pool we ever had in any resorts before. Overall experience was perfect.

Book now !!

We cannot say enough about how great this resort was. Everything from the grounds, the rooms, restaurants, main areas were exceptionally well kept and gorgeous. I usually don’t prefer to stay at all inclusives because I get a bit bored of the food, drinks. This resort was top notch, most of the time it felt like dining with craft cocktails. The nightly entertainment included trapeze acts and incredible talent you would actually PAY money to go see. The staff was so friendly and helpful, going  [... read more]out of their way at every turn to try and make our stay even better in any way. Popsicles on the beach, upgrades at dinner. It was an exceptional time. I can’t say enough good things. Yes there is a seaweed problem in Mexico, this is not their fault. They work day and night to maintain what is in their control. Book a stay here, you will not regret it.

Won’t make a return trip

Food is much lower quality and variety compared to other resorts in Mexico. Actually lower level resorts have been better than this resort. Beautiful grounds, good pools. Quiet resort. This resort is middle of the pack for us and it was the second most pricey resort we’ve done.

Absolutely love this resort!

Finally getting a chance to review the resort...in a nutshell, we loved it and are already planning a return for November through our TA. We booked through tripcentral.ca and we always use Wendy VanZandwyk. She has been to many resorts but had not visited Haven, going only on reviews she had received. Having been Secrets regulars, and both we went to had closed, we were willing to give it a try. Travelled April 3rd-12th, as coming from Canada, you usually lose 1 day on each end for travel, s [... read more]o we had 7 full days. Close to airport, which is essential for me. Construction is happening right now so it took a bit longer on the Monday morning to get to the resort but coming back, it took no time at all. Through our TA, we had all the transfers taken care of so a simple walk out the sliding doors, past everyone and found the Air Transat rep to be directed to our driver. We did Serenity Club (SC) and had our own check in area right inside the door where we were greeted with beverages and snacks, and where we met our amazing butler Carlos! (I can only comment on SC options so sorry to non SC vacationers if I don't answer your questions) Our room wasn't ready so we changed into appropriate clothing and headed to the SC Lounge for a beverage and sandwich while we waited. Carlos made things happen and we were in our room within an hour. We were in building 7, 1 of the 2 newer buildings that just opened in November 2022. Had requested a King but had 2 Queen, which was fine. We had a swim out that faced the beach, Jacuzzi Pool and Tahini. Room was very nice, spacious and clean. No Bluetooth Speaker in bathroom as others have commented on; maybe they didn't include in the new expansion? There is construction right behind building 7, not a problem at all! Safe inside the closet, lots of storage space, loved that the door didn't have a crack under it so geckos and spiders couldn't crawl under!! Butler box is amazing for dirty dishes, getting room service and passing on items as you're leaving to other guests. Ate lunch at buffet, was quite good and lots of choices. Slept rest of day as we had been up for 36 hours and ordered room service and it was very good too! I ordered the mushroom quesadilla and asked for chicken to be added. Brought drinks from SC Lounge. SC Pool is amazing! Loungers with umbrellas, loungers in shallow water on a shelf in the pool, cabanas which are free! Proximity to the beach where they have loungers, umbrellas and thatched cabanas as well. Servers will bring you drinks here too, as well as to your swim up at your room. If you're a beach person, you will be greatly disappointed with the amount of sargassum that is on the shore, and in the water. Each day there is a tractor that goes up and down the beach but honestly, I didn't really see any big difference when they did this. Pool swim up bar is amazing but be wary of the 2 steps leading from the bar heading into the pool! Bring floaties! They don't provide like other resorts do but we were left 2 from someone leaving and we left them for others to enjoy. Water is warm! Pool is heated and as mentioned, there is also a smaller pool with jets on the 2 edges, also loungers and umbrellas. All loungers have towels on them, if there are personal items, they are taken, if not, yours to grab. Antonio took amazing care of us each and every day, and will do anything you need, from cleaning your glasses, to inflating your floaties and anything else. Tip your pool concierge! Food was generally good, some better than others. Anyone looking for Michelin quality meals will not thoroughly enjoy the restaurants here but we found that the majority of the choices we made were good, and we consider ourselves to be junior foodies. It's all in what you choose and what you enjoy. We enjoyed Satsu (a la carte), Tahini and Olios the best and maybe just choose the wrong items at Vora Mar and Agua Bendita as we weren't happy after those meals. The Hibachi was fun to do 1 night! My husband went for breakfast everyday at the buffet and sat with Cesar (we did Vistas the 1st morning but he loved the omelette station at the buffet) as I'm not a breakfast person. Lunch we tried the BBQ at Vora Mar for tacos and we did Mistral twice. Most days, we grabbed sandwiches and fresh fruit from SC Lounge. To order room service alcohol cost money....when we arrived, we were offered 2 bottles of alcohol for our room. As we're not hard alcohol drinkers, we declined and when I said I was a wine drinker, my wonderful butler Carlos made sure that a bottle was delivered to my room when I needed one. Also, I'd stop into SC Lounge and fill a glass with wine or champagne and take it back to my room, or Grand Marnier from Limes as a night cap. Staff was outstanding.....from our butler Carlos to Pool Concierge Antonio to Eli, Angie, Angel, Antonio, Josue at the SC Pool and Cesar at Flavours for taking such great care of my husband each morning. A huge difference in the service that we received at the Sandals in Barbados. All the staff in the restaurants were friendly and very accommodating to requests. A couple of tips...... * Ask your butler if they have PayPal It saves you some extra cash for tipping and pays in pesos, most butlers have them. *Start your day off at the pool by tipping the staff a lump sum and if you feel you had more drinks, tip again after lunch. Saves you carrying cash into the pool. *If you don't like any of the contents of the mini bar, take it out and let your butler know. Gives you room for treats you want to bring to the room and you can stock up on what you do like. *Do the free hydrotherapy circuit and spend the additional $19USD!! The different rooms are interesting although we hated the cold plunge!! *Tip well, all of the staff work so hard to make your vacation relaxing and enjoyable and they take pride on getting to know you and your preferences. As Canadians, we took celery salt with us and had traditional Caesars poolside every morning, with properly rimmed glasses! *Someone wrote on here that if you're not coming from the US and need to convert money, pesos are best as they staff loses money in the conversion process from USD to pesos...good to know as we have always brought USD. *Be sure to bring your own sunscreen, lip balm, after sun lotion etc as it is very expensive at the gift store!! Also pay attention to the dress codes....Olios and Tahini in particular if you're SC. We saw some people turned away but also some let in with less than required dress code. Bottom line, we loved this resort and will go back without hesitation. I found the SC upgrade was worth it for the butler, who can really make things happen, the extra restaurant options, the SC Lounge and exclusive pool areas, complete with very clean bathrooms. We like relaxed, quiet and chill and that was definitely the vibe at the SC Pool. There was music playing but it wasn't thumping loud and very appropriate. Long pool has all the party feels and a DJ a few times throughout the week if that's what you're looking for! He and I didn't try any of the other pools, although the round pool also looked quite nice. We did not use our swim out at all, due to the proximity of our room (7005) to the SC Pool so next time we will book a higher level room, with an outdoor tub! My husband has bad knees so he can't do a lot of stairs and in our past experience, places that say they have elevators, always seem to have issues with them when we're there! Not here which expands our options. I would give this resort 4.5 stars, as there is always room for improvement wherever you go! Looking forward to heading back and meeting lots more great people and hoping Dawn and Janelle can meet up with us again, maybe with their husbands!!

Very nice resort. Great meals and amazing employees

Nice resort. Very clean. Staff was helpful. Only thing that was bad is that the floors in the rooms are extremely slippery, talked to two people that fell in the bathrooms. Our week went by quickly. They could start the evening shows at 8pm for the over 50 crowd

Amazing resort!

This resort was first class from the moment we arrived. It was quiet and peaceful, never feeling crowded. We were able to go to both the beach and the pool at anytime of a day and get a lounge/cabana. The staff were wonderful. We would highly recommend this resort for anyone looking for a quiet relaxing vacation. However there was always lots available if you are looking for things to do.

Exceeded my expectations!

Everything about this resort was wonderful! Stunning views, beautiful pools, beautiful rooms with very comfortable beds. But the best part were the staff members. Every single person we encountered provided amazing customer service and wanted to ensure we had a fabulous stay. I wouldn’t have changed a thing. I’ve been to a number of AIs and this one met and surpassed all of my expectations for a special get away with girlfriends. Thank you Haven!

Haven was Heaven

We had a great experience at Haven. We had a partial ocean view swim out suite and the room was beautiful. Our swim out pool was warm and at Haven swimming is 24 hours a day. The food options were good. We had no bad meals. Only one restaurant required reservations through the front lobby concierge and we were able to get reservations for two nights. The house Merlot was good. The first night we had the a different house wine we didn’t enjoy but the next night our waiter suggested the red.  [... read more] The buffet was good for breakfast and lunch. The salad bar, pick your fish fresh grill and warm focaccia bread with select oils was my staple for the week. We used room service once for lunch and it was fast. The room service cabinets in the room will now be a must have for me. Alcohol was brand name (top shelf if you are Serenity ) but ask for your brand or you will get well drinks. When you order a drink on the rocks I suggest saying no water. Our tequila on the rocks came as tequila and water with ice as did our after dinner diserrono so specify on the rocks no water. We hung out at the round and beautiful quiet pool during the day and loved it. There was a busier more party lake activity pool but our goal was straight up relaxing. Beach was nice sand - like all of hotels of that area there is seaweed. We did see several people swimming. We used the beach for walking only. The resort itself is beautiful and very easily walkable. We are hoping to return.

Great resort

Staff were excellent. Pool and grounds were lovely. Food was good. Swim up pool was very nice. Any bottles of wine ordered from room service were outragously expensive (so we did'nt order any). Junior suite room was smaller than most regular rooms we've stayed in (in Mexico) and a bit dated. Had a very nice stay but woud choose other resorts before this one.

OK BUT NOT GREAT

FIRST OUR ROOM WAS AS DESCRIBED. GREAT VIEW. OUR FIRST DISAPOINTMENT WAS THAT THE PROMISED SELECTION OF FRESH TROPICAL FRUITS AND BOTTLE OF MEZCAL WAS NOT IN THE ROOM AS DESCRIBED. THE GROUNDS WERE VERY WELL TAKEN CARE OF. EVERYONE (EXCEPT ONE FRONT DESK LADY) WAS VERY FRIENDLY AND HELPFUL. SERVERS IN THE BARS AND RESTAURANTS WERE VERY GOOD. POOLS WERE NOT HEATED AS DESCRIBED. ONLY THE MIDDLE POOL WAS HEATED AT ALL AND NOT MUCH REALLY. WE HAD A GREAT VIEW OF THE SWIM OUT ROOMS AND COULD SE [... read more]E NO ONE WAS USING THAT FEATURE - VERY COLD! OUR ROOM WAS WELL TAKEN CARE OF EXCEPT THEY DID NOT REPLACE ALL THE FACECLOTHS AND TOWELS EACH TIME. FOOD WAS PRETTY MUCH WHAT WE HAVE EXPERIENCED IN MEXICO - TOUGH STEAKS ETC. BUT THE STAFF WAS GREAT. OUR ELEVATOR DID NOT WORK FOR 3 DAYS.

Beautiful resort

The hotel, public area, rooms, swimming pool, pool bar and room service were excellent. since the rooms are far from the restaurant and other public places they need to have a golf cart to take people who have difficulties walking like in other resorts. we didn't have any difficulties but I saw others that had a problem walking. The food, except the Mexican cuisine the rest was awful.

Amazing resort!

Absolutely zero complaints about this resort! The food was great,staff was great loved the pools being open 24 hours a day. The only place I saw where there could be some improvement is in their cocktails and if you are a beach person this is not the spot in Mexico to go but no fault of the resort. I would 100% recommend this resort….. can’t wait to go back!

The absolute best resort for exceptional service

We opted for serenity club which made this trip extra special - we have been one other time and stayed in a junior suite. The room was spacious and well appointed and the ocean front view was epic. We can't express enough how absolutely AMAZING the service was. This staff goes above and beyond in royal treatment. Our butler was hands down one of the best we have ever encountered and just a wonderful human being who went above and beyond at every turn. The grounds were well kept. The food was g [... read more]reat, especially Olio. The activities were fun and well organized - we were there during Halloween and Dia De Muertos and it was really nice to see the expression of celebration. The evening entertainment was a little lack luster ( that is only because we have seen much better ) but the entertainers gave it their all and we appreciated every moment. Drinks were great. Bars were great. We LOVED this trip - even better than the first time and that was hard to beat.

Incredible!

This resort was amazing! The food had a variety of amazing selections each day. The pool, hotel room and grounds were clean and spectacular. I would recommend this resort to anyone who wants to experience a relaxing oasis ! 10/10

Amazing services and great hotel!!

This is so far the best resort I have ever stayed. Food is decent and customers services are the best. Front desk personnel, Stego is very friendly and super helpful when I try to get to Isla Mujeres by my own instead of joining a tour. I will definitely give it another visit if I have a chance to visit Cancun again.

Resort was great, very new and excellent food

Resort was great, staff were excellent super friendly, only thing we had a swim out in the circular part and trip central advertised it as ocean view, we had zero ocean view, as the big round pool was in front also large greenery directly in front of our swim out 10' high, so not even a glimpse of ocean view that we had paid extra for. Restaurants were excellent, bars had top premium liquors just had to ask for them. Resort is very relaxing and not overcrowded at all. Beach sand was so soft, no  [... read more]shells or rocks, only thing it was fairly windy there and the ocean was always yellow or red flagged, lots of seaweed also washes up on shore, doesn't look great but perfectly fine. Rooms were like a the Delano in Las Vegas, tons of room very clean and marble floors and huge bathroom, tons of drawers and closest space. Great place to stay...

Beautiful Resort

We enjoyed every moment of our time at Haven Resort. The staff were friendly, and very helpful. The swim up pool room was beautiful, and the ocean was lovely. We would recommend this resort to anyone wanting to have a relaxing get away.

Exceptionnal Adult Resort !

What an amazing week at this wonderful Adult only resort !! Our hats go to the staff, especially Marilu, our pool server, who has exceptional and amazing customer service towards us throughout the week. Our time at the pool was relaxing, refreshing and pampered by our kind and friendly server, Marilu. We also appreciated all the kindness from our gracious hostess, Laura at the Flavours and Vora Mar Restaurants. Our funny and respectful servers, Andres and Rudy were exceptionally attentive to our [... read more] needs during dinner at the Flavours Restaurant, which made us feel quite special. We want to thank all the staff for their great customer service! We enjoyed the fine food in all the restaurants and the friendly bartenders. We highly recommend the couples massage with the hydrotherapy baths. We have been in other spas but this experience was over the top and the best we have ever experienced ! We felt very safe on the resort and felt special all week. Our luxurious big room with a full fridge and pull down service and outside whirlpool on our balcony, really made you feel welcomed and special. We truly appreciated and enjoyed the nightly entertainment at the Moons, exceptional talent !! We will highly recommend this resort, the Rio Secreto excursion and the Luxury Catamaran to Isla Mujeres !! A special thanks to our agent, Kevin for suggesting this great resort ! THANK YOU HAVEN !