Definitely a disappointment

While the beach was great, and most of the staff were lovely the current environment of shortages greatly impacted our two week stay. There were no eggs for the first 10 days and white wine only at the limited reservation restaurant a few visits. No bacon but so much hot dog weiners in everything. Food choices were very limited and it became very monotonous—almost dreaded going to the buffet. Toasters did not work well. Butter tasted like lard so bring your own. Bring peanut butter, jam, ho [... read more]t sauce, salt and pepper. Hamburgers were pretty good at pool and the big beach food shack. Chicken sandwiches at pool bar were never the same—sometimes great and other times awful. Same with the pizzas. Bar at big beach made fabulous mojitos. Bring your own water bottles or large plastic glasses for the bars to make drinks in. They have tiny glasses so you will spend all your time getting drinks. The service was very hit and miss. Some staff were very friendly while others seemed to avoid eye contact so a lot of time waiting to be served drinks. But when the good staff were there it was great. Drinks were hit and miss and varied each time you order. A great margarita once then later on it was just water, tequila and ice despite the server indicating they had lime. So many wasted drinks. There was no real real entertainment or if they did anything it was very late and geared only to the younger crowd. They had karaoke a couple of times but almost 10:00 before it got started. No big song/dance/comedy shows. Everyday seemed like the last with nothing to look forward to. Sheets only changed once in the two weeks we were there despite asking several times. Changed only on the last night. Beach towels were not immediately available and then we could not get them changed during the whole two weeks. We were always told they had none. So spent time with a very wet towel. There was mold on the walls in the bathroom and an intermittent sewer smell. We had a lot of issues with wifi and our room keys had to be fixed several times. One of our group had a door that would not stay locked. The Sunwing representative was pretty useless. His English was very poor and despite trying to book an excursion and him promising to let us know when we could book—he took our room numbers—we never were able to book it. He kept telling us it was cancelled and then after checking repeatedly over the two weeks he said it was all booked up so we could not go. We wanted to get snorkeling equipment to use from the beach but despite telling us that equipment was available we were never able to find it. So no snorkeling. Bring your own equipment if you want it. Bus to the market which is supposed to come at regular intervals did not show up at all one day and we waited forever the next time we tried to go. We were told we had to pay $5 American per person for the bus and that he would not take $5 Canadian but we saw others paying Canadian. Not that big of a deal but annoying all the same. The market is tiny and doesn’t offer very much. A few trinkets but don’t expect much. We will not go back. We went because our friends had been there the previous year but they were shocked at how it had gone downhill. I know some shortages were expected but the service and experience did not meet expectations either. Also paid for a Superior Ocean View and most of our view was the pool bar building. Did not feel luxurious and not worth the extra cost.

Excellent resort

I loved this resort, the food was amazing, the room was big and the bed was comfy. Nice quiet resort. The staff were attentive and friendly. I had no issues whatsoever. This was my 7th time in Cube,and this resort was by far the best one. I plan on going back in April.

So happy we stayed at Angsana!

beautiful resort! Very clean and beautifully landscaped. the pool was very nice and never had to fight for a chair. Both beaches were amazing and all had a snack bar and bar. pool had bar service come to you which was a nice treat! Also lobby bar outdid themselves with the drinks! Great selection of drinks and nicely presented! Highly recommend!

Amazing resort!

The hotel is very clean, the rooms are large. The staff is just amazing, always there to help you and want you to be happy! Beautiful beach, nice pool, the food wasn’t bad at all. The restaurant à la carte is very good….for Cuba I was impressed!!!! I recommend it and I would go back anytime!!!

Beautiful resort

We stayed there mid January for one week. There was plenty of food, the room was spotless after every cleaning. All the stuff was friendly. Nothing to complain about. Out of 7 days two morning we had no eggs but rest of the week fresh omelette for breakfast and fresh grilled fish for lunch and supper was the highlight for the week. A la carte was an amazing experience. Both international and Italian restaurants offered very tasty meals and excellent quality of service. I read reviews were peop [... read more]le suggested to take own coffee and peanut butter but I don’t think it’s really needed because of other things that they offer for breakfast. The buff was always full of choices. Both beaches beautiful with grill and bar on the site. Quiet small resort close walk to the everything. One suggestion I would’ve that is to bring a bug repellent and use it especially at evening.

Great Holiday at Great Hotel

Beautiful place! weather was great, beach was Gorgeous, white sand, love it. Had small private beach to the right of hotel and another huge beach to the left. Pelicans diving for fish like missiles-amazing sight. Star fishes, red lobsters and other amazing sea creatures to see. Pleanty of food in buffet, not too many people at hotel, not many parties, just how we like it. Hotel has 24hr bar and 24hr snack bar. Hotel was clean and lovely, we had everything we needed. Pleanty of food. Not sure w [... read more]hy some people are concerned about food: pleanty of freah fruit, veggies, rice, pasta, chicken, beef, pork, fish that is cooked right before your eyes. We were stuffed. Bring some spices and cirracha if you need that. Buffet uses simple seasonings like salt, pepper, garlic powder. Hotel staff were amazing, very helpful and accomodating. Victor, the bus guide who escorted us back to the airport was spectacular, made sure we did not forget our luggage, passports, phones and wallets. Thank you, Victor. Loved this place. Would love to come back next month if schedule allows. This trip made me realise how much I Really missed Cuba. This was our 3rd trip to Cuba. Cuban Bheaches are the Best! Special Thanks to Jenn Black for booking our tickets on super short notice, in very timely and efficient manner, gave us her full attention even thought her phone kept "burning up" with calls))

Great vacation - will return!

This was our 4th time at Angsana, and just as good as the first three visits. We were there December 9-16th. Occupancy was low at around 120 guests, maybe fewer at times. This made it extra quiet and never a line up for omelets or at the grills. There was no evening live entertainment at all. This was a first for us. We presume it was due to the low occupancy. The staff were friendly, service was excellent, food was great even though there are shortages with some items (eg. no potatoes, bu [... read more]t the banana chips were delicious!). The weather was very windy, which forced us to spend most of our time at the pool instead of the beach. No fault of the resort, but they certainly stepped up service around the pool, bringing drinks right to our chairs at times. Our room in block 7 on the 2nd floor, and was exceptionally clean every day. Cleanest of all four visits to this resort. I don't know her name to give her a shout out, but she was excellent. We flew Sunwing again, but will try a different carrier next time. Sunwing was late by almost 2 hours heading down, and an hour late coming home. A little tired of their inconsistencies. The staff on the flight going down were awesome, but on the way back not so much. The flight on the way down was an actual Sunwing plane and staff, but on the way back was a sub-contracted airline that supports Sunwing. Definitely not the same standards.

Place to relax

We came back just 2 days ago from paradise! Ok, step by step. 1. Room - we had garden view room on a second floor. So it was quite, clean and roomy. A bottle of a fresh water always is in a fridge. An air conditioner is almost mute so you can fall asleep without problems. 2. Beautiful beach with a white sand and no big waves. A lot of parasols. 3. Food in restaurants was good enough, pork, chicken, eggs, rice, pasta, fish fruits etc. but not mach varieties. Hamburger in a beach caf [... read more]é with a glass of beer after swimming in pristine water – what else do you need ! 4 Staff was always ready to help and serve you. In restaurants, bar, lobby service was excellent. Especially I would like to thanks Neydis and Niurka from Customer Service for their help. 5. Free and fast Wi-Fi is a great advantage in this hotel. When we arrived at airport my wife lost her tablet, we realized it only 2 hours later in the hotel. Next day (we arrived at 10 pm) I talk with Sunwing representative in the hotel and he promised to find out if it was found. We did not have any news about the tablet for 2 days. On third day we were told that tablet was found and we can pick it up on our way back home at airport. Wow ! it was great relief. Thank you again for making our vacation so good !

Amazing staff, gorgeous resort

All the amenities you need in Cuba. Bartenders and servers were unbelievably phenomenal couldn't ask for better. Scenery is amazing and very well taken care of. Slower paced and not a huge party/ heavy drinker site.

Beautiful Resort

Beautiful clean resort. Smaller therefore more compact, intimate. The staff is incredibly friendly and quickly get to know you and your likes. Would have enjoyed more organized entertainment at night (in low season perhaps every other night) Absolutely need washroom availability at beach where bar is open

Terrible Resort

TLDR: We got what we paid for but will definitely never go back or recommend this resort to anyone. The Rooms: Our toilet was broken upon arrival but we fixed it ourselves. All of the lights appeared to be on the same circuit and it was a constant game of will this switch work today? We also found one cockroach in our bathroom on the final night despite being tidy people and cleaners coming in everyday. The Food: The buffet is open from 7-10 for breakfast and 1-3 for lunch every single day [... read more]. During our stay it was a mystery if the buffet would be open for dinner that day so to play it safe we booked reservations every night at the al a crate restaurant. If the buffet was closed and you did not have reservations you were stuck eating dinner at the snack bar. Our party had a few dietary restrictions so eating at the buffet was difficult as most items were poorly labeled, if labeled at all. The Pools: Dirty. Balls of hair at the bottom of the pool, empty drink cups floating in the water, trash in the drains & no one around to care or clean. The Beaches: We only went to the hidden beach on our trip so we cannot speak much about the main one. We enjoyed how secluded and calm the hidden beach was however, our only complaints were that the beach had much more debris than expected and the beach bar was only open/staffed Friday-Sunday. The Staff: Very sweet but surprised at how little English was spoken. We had a huge language barrier because of it and almost every food/drink order at the snack bar was wrong. The Experience: We unknowingly went during a popular Music Festival weekend so our resort had a large number of native Cubans. Everyone was nice and we enjoyed how it made the weekend very lively. However, the resort seemed understaffed during this time as it was difficult to get attention from servers. Little to no activities/entertainment but we were happy for the relaxation nonetheless.

Nice resort

beautiful grounds, and as for Cuba - a lot of palm trees , sadly there was no shade at the pools, no palapas , no umbrellas so you chase the shade from palm trees , lucky for us it was easy as there was only 38 guest at the resort at the time lol , only two restaurants opened - one for breakfast and lunch , and one a la carte for supper. Food was surprisingly good for Cuba but repetitive , rooms are good and clean with a working mini fridge stocked with a bottle of water daily , all the stuff ar [... read more]e friendly and helpful , nice sandy beach on one side and one quiet on the other side with lot of palapas to chose from , awesome sunrises and sunsets , one thing to be aware of - mosquitoes !!! lol they spray twice a day but seems like it doesn't help much

It's a good resort

The staff was very professional and riendly. The service was very good, but they need to keep the beach clean and do more to get rid of the flies and mosquitoes. I would go back to this resort again and I would recommend this hotel to friends and family.

Peaceful

Food: Wasn't expecting a lot of variety, but I'm not picky either. I'm a vegetarian. Lots of bread, cheese and fruit to choose from 24 hours snack bar as well. There are some shortages Grounds: Maintained. However, a lot of cats and a con for me. 24 hours golf cart. Lots of mosquitos Beach: Clean, quiet, lots of chairs available. Bring drinks to you Room: I opted for the cabana with full ocean view and was not upset. Rooms were cleaned everyday. I had an issue with the toilet, but Hol [... read more]a Sun rep got the issue rectified

Amazing resort

The hotel was amazing and the grounds along with the pool are kept clean. Eveyone was very friendly and accodating. No complaints! I plan on visiting again,my friends they also had a great time. So thankful!

Beautiful resort & location

Nice smaller size resort, very close to the water with beautiful beaches. The staff was amazing. Always had a smile on their faces. Typical Cuba food but with lots of variety and we always found something good to eat, especially pizzas at the snack bar and hamburgers at the beach snack bar. Beds are very comfortable, and there are two very nice pools to enjoy. This resort is not for a big party people. There is a nice amount of entertainment, but not raging into the late hours of the night.

A Great Value!

When you haven't been to Cuba often, or ever, it's challenging to choose a good resort. So you rely on reviews, and I want to share my experience at Angsana Cayo Santa Maria. My criteria was for a beautiful beach, good snorkling close by, decent food choices, clean resort and a pleasant staff. This resort checked ALL the boxes. The beach: is divided in sections by rough rock (so bring shoes), this makes it varied and interesting. We found a section all to ourselves. Snorkling was amazing [... read more] right off the beach. Didn't matter which beach, though the best was off the rocky section. (path by the end of the pool). Lion fish, barracuda, star fish, tuna, the list never ended. Food was typical Cuban fare. But if you know that going in, you won't be unhappy. The fish tenders at the snack bar were my personal fav. Ala-carts were surprisingly good. Coffee and drink preparation were first class!! They ran out of cheese halfway through the week, but that was probably a good thing for my cholesterol. I have cheese at home. Resort was spotless, very bright and new feel. The "Garden view" room we had I think was one of the cheapest rooms, facing opposite the ocean. But this gave us quiet/peaceful mornings on the balcony listening to the birds.... No Regrets there. The staff were all extremely professional and VERY pleasant. The excursions (Santa Clara, and Jeep Tour) were good, but know that things are very difficult for Cubans right now, so the trips were educational, eyeopening and somber at times. My only disappointment was the lack of nightlife/entertainment, very chill. This can be good or bad depending on your desires. I will say, there was an electric violinist who blew my mind one night. A pianist, fashion show and water show rounded it off. There was a "Jazzroom" but it was never open. All-in-all I was EXTREMELY happy taking my girlfriend for her first Cuban trip to this resort. I wouldn't hesitate a second to go back.

Nice, small resort

Small, quite hotel. Adults only Mostly 40+ Beautiful beach on the left, close to the neighboring hotel. Only one bottle of waters a day in the mini fridge in the room but you can get more in the bar. 2 restraints but we went twice in each (one is Italian) Simple food. You have to wait in line to get fish or scrambled eggs Good pizza in the swimming pool snack bar and good hamburgers/hotdogs in the snack bar on the beach. WiFi is ok if you are close to the Lobby WiFi expires every day s [... read more]o you have to ask to reset it One WiFi password per quest which will connect one device We went second week of April and there were no mosquitos

Absolutely Fantastic!

This was our second time there and it didn’t disappoint. The staff are 100% of the reason for returning, and the beach too. It’s amazing how they remember you after a year. The room was always clean. The grounds are immaculate. Hand sanitizer throughout. The food, yes it’s not 5 star but it’s Cuba and there are always things to eat. Quite frankly we went for the people and the beach, the food was secondary. Huge shout out to Alain in the buffet, amazing man, we love our “brother”!!

Quiet and Relaxing Resort

We stayed at the Angsana Cayo Santa Maria from March 31st, 2023 to April 7th, 2023. Pros - Small compact resort that provided a quiet and relaxing environment. Beach was perfect, lots of palapas and shaded areas as well with not too much of the "towel game" Refreshments were ample and generous from the respective bars. Rooms were kept clean although there was a shortage of bathroom linens. There did not seem to be any COVID protocols in place but signage was evident throughout the resort.  [... read more] 24 hour pool bar/kitchen was greatly appreciated. Staff was phenomenal, easily approachable and were attentive to questions or concerns of guests. The Gourmet a la carte restaurant was the best spot to eat Cons - Pool area needs more umbrellas for shade. A large section of the pool area was not used as there was no shade from the sun. For 4 of our days there, the resort experienced domestic water shortages (no running water) for periods of up to 4 hours each day and at different times of the day. Could watch the water being trucked in bulk delivery. We thought it may have been all the resorts but after speaking to other people from other resorts on the bus ride back to the airport, they did not have this problem. It was only after the fourth day they advised guests of the ongoing issue. WIFI worked well in the main building but was non-existent in the Cabanas where we stayed. We understood there was supply chain issues and certain things were hard to come by and we know from previous experience of the food quality at Cuba resorts compared to others, however, there was no attempt to use the items on hand and change the presentation or preparation to give an experience of different food options. We did not enjoy the "International" a la carte restaurant and actually canceled our second reservation we had arranged. Overall - it is Cuba, we knew what we were getting into and understand a lot of things are out of the control of the resort. We enjoyed the fact this was a small adults only resort that was quiet and allowed to unwind and relax. Ultimately we were there for that purpose, get some vitamin D and some libations while sitting on the beach which we accomplished. Maybe once the supply chain issues get resolved or improve we may consider a return visit.