Beautiful resort

The hotel was beautiful, probably the cleanest hotel I have been in also the grounds were beautifully looked after & clean. Hotel staff were very friendly & helpfull. We ate at the buffet for every meal and there was lots of variety of foods for all meals and plenty of it. I would highly recommend this resort great for families with children. It is a large resort with a fair amount of walking

Great resort, great service!

We just returned from a week at Planet Hollywood and loved every minute of it. Highlights included the gorgeous, well maintained sandy beach, the lazy river (and grotto bar!) and of course the wonderful service. Every employee went above and beyond to make sure that our stay was enjoyable. The staff were friendly and helpful, and the food and drinks were great. Top restaurants for us were the steak house, Indian, and Teppanyaki. We never repeat a trip, but are seriously considering a return to P [... read more]lanet Hollywood with friends.

Would def go back

Great resort, very clean, great food, lots to do, my in laws did have an issue with their reservation, they said it had been cancelled, they did get a room and it figured out with a few phone calls not sure who’s fault that was, Tripcentral? West jet? Hotel?

Rude and impatient staff

We thought the hotel was clean and the beach was incredible BUT the staff at the resort were all very rude. Not a single member of bar staff greets you with a smile. They are impatient and disrespectful. We were a large group of 32 people and the resort couldn’t accommodate us and were not even nice about it.

Not bad

The only good thing about this hotel was the quality of buffet food, but it didn't have any entertainment or music programs by the pool, its pools were very small and dirty, and in the end, it didn't have good room service either for cleaning or for food.

Lacking Service & Terrible Dining Reservation Process

Service – by far the worst service we’ve received: - Reception was not helpful and did a terrible job of explaining things during check-in and didn’t get anything better on follow-up - Did not receive water in the room despite calling 3 times (room service, front desk and concierge) and when we went to the two bars that actually had bottled water, they claim to have run out…. We were going on an excursion booked with PH and needed water with 30c+ temps! - FYI – we had refillable bottles whic [... read more]h we used so bottled water was just for trips and as needed to refill overnight Dining – MOST TERRIBLE reservation system and app - We could not get dining booked for first 2 nights because it opens a certain time and is booked up. PH should help guests for first 2 days as there is no way you can get reservation on the app - We were party of 4 and due to dietary restrictions we needed to split up meals for one evening and app does not support 2 reservations for the night – terrible design - Japanese reservation, I wanted to move the timing to later it due excursion and went to them 2 days in advance and restaurant nor front desk did anything – so not helpful or accommodating. They didn’t even want to hear it so we cancelled it A couple of good things but that was because of the people: - Entertainment team was amazing - Pool and beach wait staff were great but of course only when you tipped them Overall, I would not go back to this PH given the terrible service and dining reservation – Mexico has lots of resorts that do better and PH is not one of them!

Not the best

Food options and quality is not that great, other resorts beat this one in this category. Not a lot of activities to do compared to other resorts. Otherwise an OK resort to stay at, friendly staff and good service.

3 star not 5

The hotel itself and grounds were nice. Rooms are not cleaned properly and the first day 85 dollars was stolen by the maid service then they locked our safe which wasn’t locked since I had only left the room for 20 mins while this happened. They don’t wipe anything down or clean anything just make beds. Food is mediocre at best definitely not 5 star and anywhere to eat is an hour to 2 hours they say come back. Had to call 6 times to get new towels. After 3rd day they stop stocking the fridge, ca [... read more]lled 5 times for water bottles to room before my wife went and found some. 3 days later at 10 pm they knock on door with 3 waters. Told us to be down at 655 to catch bus to leave we were there at 653 and bus was gone which they said was our fault. Shower water smells like bathing in sewage. I can go on just know it’s Not a 5 star resort.

Breathtaking Beach

The food, the entertainment, and the hospitality is always fantastic! So much to do, and a variety of cuisines. Staff ALWAYS going out of their way to assist you, or simply wish you a good day. There's always staff picking up after lazy people who can't bother to return their cups, or soiled pool towels. The prices at the shops are similar to what's paid at airports or venues. Don't expect prices such as Dollarama. I wish there was an option to upload photos. The beach is very memo [... read more]rable, and I tried to spend every second I could enjoying the white sands, and the waves.

It’s good… but not impressed

The hotel is ok. The staff are amazing. They work so hard to create a vacation for you. Lots of things are hit and miss. Buffet food are ok. The restaurants are ok. But we had one great night at Catch! Miguel knocked it out the park!?The music at night was insanely loud. Your restful vacay is def not happening. You’re up every night till 2 or 3AM hearing lousy music. One night they were playing an actual horn playing Mexican music till 3 AM. The need to re route live music on the resort. Fami [... read more]lies with small children good luck putting them to bed. The resort has master switch for your balcony light that’s like a prison light keeps you up at night. The drapes couldn’t block them out. The first few nights they weren’t on till a few day in they appear. The resort has one coffee shop never a quick stop to have a coffee. Always a que My room was not cleaned for 4 days. They couldn’t get our room till after 5 PM. It’s not the house keeping fault it’s probably management need to innovate different strategy. If someone is behind move staff like a chess board. I’ve worked in the hospitality industry for over twenty years in resorts from Whistler, BC to Kanata,ON. The only reason I recommend this resort is how amazing the staff is. They’re kind and thoughtful. I really enjoyed engaging with them. They love their jobs and the hospitality industry had a huge hit from Covid. They proved to be the hit of the trip.

Couldn’t pay me to go back to this resort

Extremely disappointed in the service - you pretty much can’t get any attention without flashing money for tips. I was denied even a water bottle on more than one occasion and only after someone else in my group mentioned I was pregnant did they give us one. You cannot get in at any restaurant without tipping or waiting til 10 pm. We were there for a wedding with 120 guests … and even witnessed the bride trying to order shots and the bartender walking away rolling his eyes because again no tip.  [... read more]Our building only had 1 working elevator most of the week (and there was an event space on the rooftop of that building causing major backlogs in its usage). On rainy days the elevator stopped working completely and we had to use the stairs… with a stroller in hand! The neighbouring building was out of power completely for half of one of the days. The list honestly goes on, it’s just extremely disappointing and one I would never ever recommend and one you couldn’t even pay me to come back to. We complained to the general manager who said I want to make it right, will get you any reservation you want. We said we didn’t want anything just not to be pressured to tip to do anything on an “all inclusive resort” and he still insisted- and then never followed up and when we did he said “will try my best” and that still never happened.

Great Resort!

Stayed for 1 week with family. Kids had a great time at splash pool. Very clean resort. Excellent food. Only negative was you had to wait in long line for dinner at restaurants. Will be going back next year.

Amazing, Incredible Resort that has it All!

Planet Hollywood has it all, a great long stretch of beach, powdery white sand and nice cold drinks. The Lazy River is great fun and brings out the child in all of us. Hotel is modern with a great layout and easy access to all amenities. Great variety of food at Specialty restaurants (no reservations required) and huge buffet that offers something for every taste. The staff are amazing and take excellent care of their guests. Rooms are large, spacious with very comfortable beds and great WiFi [... read more] throughout. Will for sure be going back to this one!!

Loved Planet Hollywood

I visited Planet Hollywood on November 25, 2023 to December 2, 2023 with a friend. Loved almost everything about this place. The food was very good and there was 24 hour room service that was pretty quick compared to some other resorts we have been to. We loved the rooms and all of the attention to detail. They had 2 separate closets with a 3 drawer chest, 2 separate areas to keep your suitcases, separate bathroom vanities with mirrors and hair dryers. The beds were super comfortable! [... read more] The Hollywood theme touches in the room were very cool. By the pool we had Milo as our server and he was amazing! Milo went above and beyond! Miguel at the buffet was also another person that stood out for his excellent service. The entertainment on the majority of nights was fantastic! The only complaint I have is that sometimes the restaurants were long to wait for. There are no reservations to be made except for the show at the Japanese. When we went to the Indian restaurant and checked in we were told it would be an hour but when we went back after an hour we were told it would be another hour! We felt that a 2 hour wait for 2 people was a little extreme so we went to the client services desk to voice our concerns. They were fantastic. We were escorted back to the Indian restaurant and he got us in within 15 minutes. In addition, they made reservations for the next 2 nights at a restaurant of our choice. And as a side note, when we did get in the Indian restaurant it was half empty and we were in and out within 25 minutes so not sure why the wait was so long. Overall I was very happy with the resort and would definitely recommend it to my friends.

Can’t wait to go back

Our second time at this resort in two years. We were so impressed the first time that when we went to a different resort a few months later and were so disappointed cause PH showed us such a standard we haven’t seen before. After showing family members pictures of the type of seafood available at the buffet, we are now planning a big family trip next year. Can’t wait to be back.

Lovely resort

We had a fantastic family vacation. We read a few bad reviews but the hotel exceeded our expectations. Good food, beautiful beach and good service. We didn’t do star class and still had a wonderful experience.

Beautiful resort-very limited food option.

Stayed here two weeks ago. Beautiful resort, terrible food. The buffet was pretty much empty every night and it had the same repetitive food. Would not recommend. We had a butler who basically just made us dinner reservations and nothing else. Do not upgrade to star class as It comes with no extra benefits

Amazing Resort

I took my family to this resort based on recent experiences another family member had and I was not disappointed. The atmosphere was lovely and incredible. The staff were very helpful. The overall experience of the resort was excellent. I would recommend this resort to anyone looking for an all inclusive experience.

Great family vacation

Great family holiday. Service was amazing, food was good, hotel was clean (was worried about the musky smell I keep reading about but luckily we didn't experience it). Very family friendly, lots of entertainment. Fun characters and entertainment even at breakfast. Would definitely go again. Only thing I would note which didn't impact my stay in any way is that they have cut corners with building the resort and at two years old, it is showing some signs of age. Other than that, we loved it. Lobby [... read more] is gorgeous, staff are SO friendly, and facilities are lovely. Kids were obsessed with kids pool - cabanas, restaurants and bar service all in the proximity so it was easy to spend hours there.

Amazing resort

Our family had great time at the resort. Food, services everything was great except last day when we had issue with the running cold water. I would recommend to have little bit more choices for vegetarians. We were turned down from burgers restaurants many times because they always ran out of fries and veggie burgers. By the way their fries and veggie burgers were the best we ever had. Must visit restaurants Fuel Gusto Sutra Guys Burgers