Very good

Very good hotel for this price. Very good beach, grounds, food good, the rooms are good but second and third floors no balconies. Service very good. Entertainment normal. For me very nice that almost no insects.

Great spot!!

Beautiful resort, the staff were friendly and always helpful. The food was great. Only downside was no balconies. The beach was amazing, lots of beach chairs and always towels available. Drinks were good.

OK Resort

Spent 1 week with our 4yr old and 8month. Kids Club was amazing - highly recommend. Our 4yr old begged to go and he had an amazing time. Bernice was so friendly and really made him feel comfortable, and also made us feel comfortable leaving him there. But for being a kids focused resort, improvements are needed. Buffet should open earlier than 6pm, more highchairs are needed for sure as they were always scrambling to find one. Dinoland was awesome, a hidden gem really. But it should also  [... read more]open earlier - we went at 9:30am on our last day and it was not yet open. The beach was beautiful , we spent most of our time there and also the kids pool. We had a deluxe tropical view room - nothing fancy , definitely dated but we don’t spend time in the room other than sleeping, so it served its purpose. The resort seems very dated and needs some upgrades. Overall we had a great week, kids had a blast. But we would not go back.

Good Family vacation.

Check in was a breeze (sun club ), room was very nice, beds were super comfortable. Our room was sunclub pool view, it had a French balcony, so we could not sit on it, but we could open the window and allow a nice breeze into the room. We had zero problems with anything in the room. The wifi is great at this resort, strong signal everywhere and that includes the beach area. The beach is narrow but beautiful and you can walk it for miles. Snorkelling is amazing two feet off the beach, lots  [... read more]of fish to see and a couple of resident stingrays that hang out around the fishing boats. The kids pool area and Dinoland are very well done. Grandkids loved it. Food quality and selection were very good. We tried almost all of the restaurants (we did not go to Tiki taco) and were not disappointed. The buffet is very good and has something for everyone. Did not go hungry at this resort. Coco Cafe is a gem, great snacks and amazing cappuccino coffees. Entertainment was good, we enjoyed the Urban show, the Fire show and the Circus. The staff here is truly wonderful and will do everything in their power to ensure you have a great worry free vacation. This is not a five star resort, but it is a good four star, great value for your money and the staff are wonderful.

Great vacation resort

The Sunscape Akumal has many great qualities, such as, no arm bands, no requirement to pre-book restaurant sittings, well maintained facility. Only confusion was that when we booked it showed as a Sunclub King with Balcony, however we recd a sliding door with a railing ( no balcony ).

Sunscape Akumal - the good and the bad

Sunscape Akumal - the good and the bad. Let’s start with the travelers be aware the pictures you see advertised are mostly from the Sun Club area of the resort. The beautiful pools, sun beds – all for Sun Club only. Which is an upgrade. If you do not get the upgrade you get one small pool with not enough lounge chairs and very crowded small part of the beach. Don’t even bother asking for bottled water that’s for Sun Club only. The rooms are nice. We had aunts in our bathroom so th [... read more]ey had to fumigate. Food was good – but I am not a picky eater. Coco café was the best. If you are coming with kids they have great kids area and programs. Evening entertainment was also good. All the staff work very hard and are very pleasant. Because of the restrictions I will not be returning. My suggestion to the resort – please give guests spoons when serving coffee at the buffet. With all this said we still had a nice vacation - how can you not when Toronto had -30 C.

Crowded and exclusionary

Arrived at the property in the late evening and was not offered a welcome drink and hot towel that was included at check in. Was given a room in Dino land that was a mile away from the ocean. However we did get a room change so that was nice. My main concern and reason why I will not recommend or return to this resort is that when yousee the photos and read the package description has it included 5 pools and and use of the beach. When we arrived we were told that we could not use the bulk of th [... read more]e hotel because we were not sunclub members ($100 pn extra) so we could use 1 pool and be on a small portion of beach. So this being high season you need to be up at dawn to find a spot on the beach let alone the pool. All the buildings are glassed in do there is no breeze. Asked the bartender for a bottle of water . Bar tender poured me a glass of water and said the bottle water was for sunclub only. Lints of signs sunclub only it’s crazy.

Great Resort

When reading other reviews prior to leaving I was a little nervous. There really is nothing to complain about. The beach was beautiful, the food was good and the wine was even better. The best part of this resort was the staff. They went out of their way to try to accommodate you in any way that they could. If they could do something for you they would. The only complaint I would personally have is that the resort is a little on the small side.

This resort rocks!!!

Don’t hesitate! Book today!! This resort is everything and more! We upgraded to the sun club and were blown away! The staff was so accommodating and friendly. The resort was clean, inviting and better than we could ever imagine. The food was another story. It was very fresh and exceptionally prepared and presented. Very high end quality overall!

Great vacation

The hotel itself is definately not new. it is however clean. staff are great . service excellent and minimal wait times at the resaurants despite soe of the other reviews. the beach is amazing and many beautiful pools. food is average. We travelled with kids who loved the kids club and dinoland. would go again

Great vacation

Jan. 7, 2020, Grandma, mom, and two children stayed at the Sunscape Akumal spa and resort for a wonderful week...I have no idea why this resort is getting so many poor reviews...we had a sun club room with a balcony overlooking the pool, and had no complaints....until the third day there was a bathroom issue in the suite...after reporting it, the manager escorted us to a new room......the presidential suite..he sent a bottle of Champaign to our room and special treats for the kids as well as cho [... read more]colate covered strawberries for all, and upon the last day checkout is 12 noon, and he told us just to stay as late as we needed. The beach was beautiful, green, clean and full of beautiful tropical fish..dinosaur land was great for the kids and they loved going to kids club...plenty of food, and drinks, I think this is one of the most kid friendly resorts I have been to even prior to the room upgrade

Great Resort

Grounds well maintained. Rooms were nice, staff super helpful and friendly. Food was nice. Should have kept lobby bar open after 11pm. Could use more entertainment. Beach was nice and clean for swimming with young children.

Great Beaches

Great beaches super close to the resort. Lots of cabanas available. Pools were cold but the ocean was warm. Just to the left of the beach is tied pools with tons of beautiful fossilized coral. Buffet and restaurants were good. Wait times vary depending on time you go. Buffet was okay but was a bit repetitive after 4 or 5 days. Resort is 1.5 hours from the airport. Rooms were nice but no privacy between bathroom and bedroom- separate by a non locking clear glass door. Staff worked long shifts an [... read more]d weren't overly friendly but service was okay. They do need to have more high chairs and cribs available.

Great family vacation

We recently returned from a one week vacation at Sunscape Akumal Beach Resort. While the resort was advertised as new when we booked, it is actually an older resort that was taken over by Sunscape. The food was good, although the buffet did get a bit monotonous by the end of the week, but that is generally the case with most all inclusives. We quite enjoyed the pizzeria and the Italian restaurant. We had booked an oceanfront room and were disappointed that there was no balcony and alth [... read more]ough the view is spectacular, the windows don't open, so no fresh air and nowhere to hang your clothes to dry. I would say that oceanfront is kind of a waste of money, unless you got a ground floor room which had a terrace that you could walk right out to the beach. What made the trip for us was the staff. Everyone was very pleasant, but as special shout out to Noeli at the Coco Cafe who made excellent specialty drinks and was extremely sweet to everyone. As well, Gerardo C. at the buffet also made the trip special by making an effort to learn our names and remember our drinks and also pay extra attention to our 9 and 11 year old kids. He always had a friendly smile when we came in. All in all, a great family vacation. We would definitely return.

Nice resort!

Food: buffet is very good, even though as with most buffets, there are similar items served daily; men are not allowed in wearing a sleeveless shirt, swim suits are allowed as long as a cover up is worn. We were at 3 of the 4 a la Carter’s, where the food is delicious...(be prepared for a 2 hour dinner in the Greek or Italian). Men must wear long pants, even if it’s blue jeans or sweat pants, but women can wear pretty much anything (very short shorts observed on 1 occasion), Men are allowed  [... read more]entrance to the outdoor portion of the restaurant wearing shorts, but we did see the occasional man allowed in the indoor portion wearing shorts pants, but we were turned away for my husband wearing knee length shorts...Inconsistent dress code. Room. Our room in building D was clean, close to the beach, buffet, lobby. Partial ocean view description is a stretch. Beds & pillows were comfy, good shower. Staff: very friendly & helpful. BEWARE...You’re greeted at checkin with champagne by a nice helpful staff member who will take you aside for a few minutes & offer you spa coupons, etc & invite you to a “delicious breakfast” at Secrets Akumal, just down the road. When asked if he was selling time shares we were told a definite NO, that they do not believe in them that they are promoting the hotel brand, We declined the offer, much to his chagrin, only to learn from other guests that they are indeed selling shares in the Sunscape chain. Our host barely made eye contact with us after we again refused his offer on our second day. Beach: beach is good, lots of chairs. Certain spots are reserved for SunClub guests. The water has lots of rocks, so SWIM SHOES ARE A MUST if you plan on going in the ocean. Pool: we didn’t spend any time is the family pools, but they are spacious with lots of play areas for toddlers & young children. The beach buffet serves decent food & drinks. Gym: well equipped but way too hot for a gym in spite of a/c & fans which are. It always turned on; 6 treadmills, bike, weights, etc. Coca Cafe: open 24/7, good lattes, pastries, sandwiches, ice cream, popcorn.. Entertainment: in the theatre (seating is not tiered) is pretty much non-existent & starts at 8:30pm, a bit early if having a late dinner. Most entertainment is karaoke in the Starlight lounge; the lobby often has a pianist or saxophonist playing for an hour or so. Shops: the gift shop is small, barely supplying necessities, but decent souvenirs. There is a jewelry store on the premises. Outside vendors (jewellery, clothing, hats, souvenirs, etc) set up 2-3 times per week in the hallway between the buffet & Coco Cafe. There are no beach vendors.

Great young family resort

When we booked we were looking for a small resort, with a nice beach. We have stayed in large resorts in the past and disliked the excessive noise, having to take shuttles to the beach so this time we wanted smaller, close to beach and pool. The first thing are the grounds. Lush and tropical, well maintained. Next the staff were incredibly nice. Next, every irritation about the big resorts were gone. No wristbands, no pool cards. Always fresh towels rolled in the towel caddy, you took what y [... read more]ou needed and returned whenever. With kids this is a plus. There were ample chairs in the shade, anytime of day pool or beach. If you wanted a specific spot, you’d need to stake it out early but otherwise there was always a chair. It was quiet. No obnoxious music and people trying to get you to participate when you were trying to relax and rest. Naps on the beach were the best. They sold fish food to feed the many schools of tropical fish that frequented the beach waist deep. Around noon on calm days a stingray would come for a visit. Many people ventured out where the waves were breaking on the reef and saw brain and fan corals and many more fish. Sea turtles hatched on the beach at night and made their way to the water, you could see the tracks in the morning. The food was good at the buffet, the restaurants were great. You didn’t need a reservation, just showed up and they seated you. My only thing was the kids club (which we didn’t use as we wanted to maximize our family time) would have activities like face painting only inside the club walls. You had to sign a waiver which meant if you weren’t comfortable with your young children near the pool, they couldn’t participate in the activities. Overall experience was great. I would recommend to families with young children looking for a quiet and relaxing time without too much fanfare.

Sunscape Akumal Beach Resort and Spa

Was advertised as a newly renovated hotel and it was still under renovations. Very disappointing. Beach lounge chairs were so uncomfortable, never went back to the beach. Food was fair. Employees were friendly and most willing to help.

Nice Beach, and Very Friendly Staff, BUT the Resort is Very dated.

The resort is advertised as New, but in reality it is one of the oldest resorts in the Mayan Rivera (over 30 years old). It has changed hands recently, and they are calling it new. We had a fair amount of rain, and many of the main rooms were leaking badly. ie: plastic buckets in the lobby, and some of the restaurants. The whole experience was OK, but definitely not 5 STARS. Nice Beach, and Very Friendly Staff. Would we go back to this resort?..... definitely not

New Resort - still needs to do some work

This resort is under new management and it's obvious. Service was slow, the resort was under-staffed, and a number of things that would be relatively minor on their own added up to make for a less than perfect stay. I will say that the beach is lovely and the pools are amazing. Those get 5 stars. Most of the staff were excellent: a shout out to Fabian, Mario, Paola and Dulce in the front desk, as well as Cesar at the pool bar and the guys from the lobby bar and the sun club lounge (sorry I fo [... read more]rgot your names but you were always smiling and friendly). We were one of the suckers who paid extra for an ocean front room that had no balcony or window that opened. The view was gorgeous but otherwise it was like staying in a regular hotel with no fresh air, no sound of the ocean,no balcony, etc. That was disappointing but i understand they've clearly identified that on the website now so others will know what they are booking. I'd recommend booking an ocean view room instead - nicer, larger, better location and outdoor loungers and hot tub on your private balcony. The view of the ocean is slightly obstructed but still a better option overall. The issues: extremely slow service in restaurants, extremely slow housekeeping, in-room safe didn't work, no drink service on the beach, mini bar wasn't always re-stocked, but the tip money was always gone. One day they took the tip but didn't clean our room! A friend twisted her ankle while we were there and we asked to borrow a wheelchair. We were told by the front desk (after they spoke with the chief concierge, Luis) that we would have to pay for one and have it shipped from Playa del Carmen. After reminding them that she was injured on their property, they magically (and instantly) found one that she was able to use at no charge. I think it's been a rough opening for Sunscape Akumal and the team is overwhelmed, and therefore the resort is lacking the usual amazing service that you get from a resort in the Mayan Riviera. We expected that things would not be perfect - it's a newly refurbished resort under new management and just opened last month - but the place itself was disappointing. I heard a lot of people complaining so I don't think we were alone in our experience. Also, there are very limited options for vegetarians and items marked vegetarian on the menu (lime soup at tikki taco) came with chicken!!! Sunscape has some work to do to get this resort where it needs to be. Right now we wouldn't recommend this resort, but if they can get their act together i think in 6 months to a year it will be a fine vacation destination.

Good hotel with number of the problems

Nice beach, not crowded, people are nice, nice pools Rooms were not so good: - no balcony - drawers could not be open or closed (because of the moisture) - lights are not not positions and useless for shaving in the morning - glass door on the bathroom is not good idea Hotel has problem with water leaking in the halls and rooms when raining Last day nobody woke us up to catch the bus for the airport; it happened to few other rooms; explanation was that there was no paper, never mind tha [... read more]t paper was written on when I booked alarm