Fantastic resort

First off would like to thank Natasha Spencer from tripcentral.ca for all the pertinent information and guidance she offered for this trip, already mentioned to her that she will be my travel agent for a long time. I have already submitted a very descriptive review on this property with all relevant employee's from the resort that made our staycation so memorable. Definitely a 5 star resort with an exceptional talented staff on site. Thank you J

Dreams Macao Beach Punta Cana

We absolutely loved this resort. The resort was 500 room, easy to get around. Amazing cleanliness, fabulous service, staff was helpful. Food was fabulous, never a lack of variety. The beach is a surf beach but we were able to body surf 3 days as it was not to rough. No weeds and amazing sand. Flat rock at the entrance but no issues getting in the ocean. 2 water parks, one for under 10 and one for over 10. Lazy river which we enjoyed. Never really busy. Chip truck which is included, great fish [... read more] tacos and much much more. A lacarte restaurants were not a challenge to book time. We went to Japanese twice and Italian once. The wine is from Spain and exquisite.

Great resort!

Clean, well kept but too many cats roaming around. Need more chairs at the beach. Can't walk the beach but waves are awesome. Butler was overrated, he didn't do much for us. Food was great. Felt safe. We would definitely go back.

Fabulous Stay

It's a beautiful resort with great amenities. The resort is very clean and well maintained. Loved the lazy river and infinity pool. Lots of activities and entertainment for all age groups. My 2 year old had a blast.

Go to Dreams Macao Beach!

Dreams Macao Beach was the best resort that my family has ever been to. I typically like to experience different hotels with no desire to return a second time until our stay at Dreams Macao. The staff was incredible, friendly, helpful and happy. The food was above average for resort standards. The rooms were so clean and nicely decorated and cleaned twice a day. The entertainment was amazing! My only complaint was the beach was red flag every day, possible the time of year we went, but the beach [... read more] itself was beautiful. There was something for everyone, I highly recommend Dreams Macao!

Beautiful resort

Great, friendly and courteous staff, well kept grounds and facilities. Excellent food with good variety. No reservations required for the A la Carte restaurants Rooms were comfortable and cleaned daily with stocked mini bar. Enjoyable nightly entertainment. Beautiful beach . A great resort for anyone.⛱️ 💙

Dreams Macao Punta Cana

A lovey and clean resort with comfortable beds. Not all of the a la cart restaurants were available to us so we can not comment on this. Some of the servers could not understand English so some of our orders were wrong. Entertainment was the standard resort norm. All in all it was a pleasant and relaxing stay.

Great place for couples with young children

We enjoyed a week's holiday at Dreams Macao -- three generations -- with 2 young children. The staff were so friendly, helpful, and cheerful especially with the children. The property is lovely and was just the right size for our needs. We had fun on the waterslides and lazy river, lounged by the pools that are designed for young people with shallow areas, and were delighted with the gorgeous view of the beach and its easy access from the resort. The surf was powerful but we were able to enj [... read more]oy body surfing. The ocean was too rough for the young ones except to walk along the sand and get their feet wet but still the beach was a very desirable place to be.

Dreams Macao Beach Resort and Spa

The hotel is very new so all the hardware is good. Service in general is good, especially the reception and restaurants. There are 6 restaurants which offer different cuisines, ie. French, Italian, Seafood, Mexican and a buffet restaurant, but you have to go early to make sure you get a table. My girls love the coffee shop very much and they will stop by it to have ice-cream before/after meals. The waterslide is also a lot of fun and you can spend a whole morning/afternoon there. I love go [... read more]ing to the beach early morning and late afternoon, it's so clean and the sand is so beautiful. Every night there is different event/performance in the open square, and the atmosphere being a part of it is very great. The swimming pools are also lovely and all of us really enjoy hanging out there for hours. I have to say that we have a fantastic holiday at this resort hotel and our 6 days 5 night stay is really a bit short

Beautiful but disappointed

Our arrival was very nice, we were greeted with a cool drink. Our check in was prompt and smooth except for the fact we asked for adjoining rooms which we did not receive. My daughters room was not ready until after 4pm. Our first outing was to the barefoot Grill. The service was horrible. The waiter was just miserable and I don’t think he could have moved slower. Our biggest problem was the service at this resort. For the first 3-4 days the service was terrible and the food was not gre [... read more]at. Around the 4th day something changed. Service got better. Maybe because we were entering March Break. It was nice to see. The rooms were very nice and clean. Unfortunately the rooms did not get cleaned everyday. For some reason they skipped my daughters room multiple times during the week. Which was frustrating for her since she had 2 children with her. The grounds were beautiful and so was the beach but it was unswimmable. This area of Punta Cana is known for learning how to surf. So the waves were huge. Not a nice swimming beach. The pools and the pool area were very nice.

Outstanding Experience

This modern and well kept resort was just what we needed. They take all necessary precautions and made return PCR testing for Canada a breeze. We thought the food and experience were excellent. The facilities are world class. Having only a la carte for dinner (no buffet) was so wonderful and made sure we never got sick of eating in one place. Entertainment and housekeeping staff were absolutely delightful. Maria the maitre d at like every restaurant is the consummate hospitality leader.

Awesome experience

Everything was great! The lazy river and water slides were our favourite part. The food was great, rooms were clean and felt new and the beach was awesome. Even at peak times, there was always seating by the beach/pool. Overall awesome experience.

Nightmare vacation, not Breathless but rather Sleepless!

FIrst of all we never got to Dreams Macao as we were relocated to Breathless Xhale as Dreams was not yet ready. This review is of Breathless Xhale We had challenges from day of arrival and every day we were there. 1) It started with the check-in and electronic keys not working for one of our rooms (4152) and waiting over an hour to be resolved. Drunk guests sitting in puddles of beer in the hallway sneering at us and side tracking the staff trying to help. 2) Day 2 the discovery of cock [... read more]roaches in my room 4154 (killed 3) and a broken thermostat where temperature would not go above 64 degrees F. Absolutely freezing. Cleaning were informed and cleaned room on Monday. They tried to fix the thermostat but it did not hold and temperature continued to drop, butler came in every day to adjust for me. Sliding glass door to patio would not open, they tried to fix with WD40 but it did not resolve. Light on patio was burned out, they replaced bulb. - We went for a tour of hotel with our butler in a golf cart and he did not secure my friends wheelchair and it fell out crashing on the pavement. - Room 4152 smelled like a sewer, we advised housekeeping and they came and put stuff down the drain to make it smell better 3) Day 3 - continued to have thermostat issues, killed more bugs that evening, reported to hotel (room 4154). The weather was very windy and outside both of our rooms was a facilities room where the door did not secure and banged very loudly every night -- we reported this x3 but it was never resolved. 4) Day 4, they cleaned room 4154 again, used an insecticide and told me they would come early in the day (at 9:30 am) and did not come until 1:30 pm -- I had a headache all night from smell of insecticide. Room 4152 continued to smell like a sewer and we reported again. 5) Day 5 -- we just wanted to leave - more bugs, door banging, bad smells, and on top of all that out of control drunk guests screaming at the top of their lungs in the pool area outside our rooms and taunting us while we sat on our patio. We reported this and were told the hotel has no control over other guests actions! A bit of a mystery given this was the 'quiet' xhale section of the resort. 6) Resort offered us free massages, we accepted until we saw the release/consent they wanted us to sign saying basically that we were agreeing all issues were solved, we would not post on social media or complain to our travel company!! We did not sign. Hotel contact Lisbeth claimed this was a requirement of the SPA as they were a 3rd party provider. 7) Resort tried another tactic and offered us two nights free stay in future, assured us there was no consent, when they tried to give us the coupons there was same consent to sign -- we did not sign!! This was definitely the resort - so underhanded. We will be writing a formal letter of complain to Air Transat and TripCentral --we were in constant communication with our Air Transat representative through all of this so he is well aware.