Secrets Playa Mujeres: High expectations, expectations exceeded

Beautiful resort! The hospitality from staff is unlike any other. Grounds, pool, restaurants, beach, all spectacular! Preferred club definitely worth the upgrade! If your looking for the perfect getaway, Secrets is the place!

Secrets Cap Cana: Enjoyable Stay

We really enjoyed a relaxing week and met some incredible staff.The highlight of this resort is the beach and is where the majority of our day was spent. The restaurants were great with one waiter in particular Jorge at the Seaside Grill at lunch was outstanding and ESTHER in the Coco Cafe and of course our concierge Eduar. Overall the resort met our expectations with one exception. We choose the Secrets chain as we enjoy having A la carte dinners, getting dressed up and enjoying the upscale atm [... read more]osphere. Secrets Cap Cana failed to enforce the dress code during our stay and were allowing shorts and flip flops to be worn and enter the restaurants for Dinner putting a blemish on the reputation , unfortunate but true. We would still visit again however it may impact the optics of being upscale if this continues.

Secrets Maroma Beach Riviera Cancun: Perfect getaway for couples

We are never disappointed with the Secrets branded resorts. Everything was 5 stars.. service, food, drinks and even the weather for the raining season was greater then expected. Never took the AM resort tour in the morning since this was our 3rd Secrets trip!

Secrets Akumal Riviera Maya: Beautiful Beach!

The hotel was beautiful and service impeccable. The beach was the best I have been to in Mexico. The food was not the best I have had but was OK. All in all a great vacation but would love to have had a better experience with the dining. Portofino restaurant was the best option for a la carte.

Secrets The Vine Cancun: Amazing Honeymoon!

Our stay was amazing! We went for our honeymoon and it was exactly what we were looking for. Relaxing yet still a lot of activities to participate in and very close to all the activities outside the hotel. The restaurants were delicious and the people were so nice!

Secrets Playa Mujeres: Not a luxury Resort.

We stayed at the Secrets Playa Mujeres from September 20th to 27th (room 2201). Went there for our 5th wedding anniversary. When we arrived after registering we were welcomed by Leo from the VIP services, thanking us for choosing the resort for our stay. He explained about the $200 resort credit and how to use it and also wanted to book some time for the “welcome breakfast” the next morning. We had arrived early afternoon and was starving so went to have lunch at the Seaside Grill. Service  [... read more]was very slow and after almost half hour waiting still did not get my order, had to remind the Manager again and even when the meal came it was not a listed on the menu, again had to call him over and showed him what was supposed to be served. That was our first impression of the service so far. Next morning when we met with Leo for the “presentation” said to him we are not interested as the service we received so far was disappointing so we would not waste his time. He apologized profusely and said that “we will make it right with you”. We even showed him the email we had sent to the Customer Service a few weeks before we arrived stating that we were spending our anniversary there and showed him there was not even an acknowledgement of the email. Again promises and nothing materialized. He actually asked for a copy of our Marriage certificate. (We spent our previous anniversary at the Beloved Resort, five minutes down the street and the service was completely different). We received a call in the room a couple days after from Jennifer asking about our stay so far, again we voiced our disappointments and was told we are going to make it up to you, again nothing. So overall, our experience with the front desk was not great, they spend too much time trying to sell you their “unlimited vacation packages”, the staff around the resort itself went above and beyond to make you feel welcome and at home but again the front desk service sucked, they even lie to you to get you suckered into the sales pitch. I personally would not go back to this resort or any under the AMResorts brand, while this is barely a five star resort, definitely not a luxury resort. If you are in the preferred club you may be okay but if not it’s not worth the money. For a true luxury experience try the Beloved in the same complex.

Secrets Maroma Beach Riviera Cancun: I have seen paradise and it's at Secrets Maroma

This luxurious resort exceeded all of our expectations from the delicious good, to the beautiful pool to the majestic beach. There were so many comfortable places to enjoy your surroundings and the staggering were so attentive, courteous and friendly. I hope to return someday.

Secrets The Vine Cancun: Below what we expected....

I can start with the good qualities of the hotel. Their best restaurant is the Asian one where the food was amazing and the second best one is their steakhouse. Good breakfast buffet and Ricardo (one of the servers) was very professional and friendly. That's the only good qualities I can share in this review. Bad qualities of the hotel: First of all, I got food poisoned the second last day of our stay through an order from room service, and my girlfriend has been having an upset stomach s [... read more]ince then. After three days, I'm still dealing with diarrhea. Second, we ordered room service 3 times total and every time it took close to 90 mins or more for them to deliver. 2 times we fell asleep as it took so long. So make sure to eat before 11 PM at one of the restaurants and don't rely on room service food. Third, we paid extra to be "preferred guests," which we didn't really see any difference from regular guests. It's not worth it to pay an additional amount to be a "preferred guest" here. At the Mediterranean restaurant, they weren't even willing to give us a table by the pool because those tables were for only people who buy a bottle of wine. Seriously? We paid so much extra to be a preferred guest, and you can't even give us a table by the pool? Forth, one of the swimming pools (The one people usually play volleyball) definitely needs renovation. The steps were sharp, and a couple of areas in the pool had that rough touch. Lastly, the entertainment team was very inconsistent. We were very interested in sports activities, especially volleyball and one day they were there and one they were not. Other couples were also not happy about this.

Secrets Akumal Riviera Maya: Third times’s a charm!

Secrets Akumal is such a splendid resort and we love everything about it from the time we arrive until our departure. We spend our days at the beach and head over to the quiet pool (we call it our spa pool) for the late afternoon. We love dropping in at the Coco Cafe for our tea and sweet pastries. The Seaside restaurant is our favourite as they have a salad bar and that what I love to eat. My husband raves over the turf/meat options and says the way they are cooked over the charcoal grill leave [... read more]s them so tender. Compliments to the chef of course! The resorts along this stretch of beach have strung floating nets to catch the seaweed before it reaches the shoreline and this has made a great impact on the amount of it which reaches the shore. Less work for the workers to take up now and less of it in the waters too. I just want to go back again and again as each day is heaven when we’re there.

Secrets Maroma Beach Riviera Cancun: Nice Resort-Bad Experience

The Secrets Maroma was a lovely hotel with friendly and attentive staff. Upon check-in, we were told our room was not ready and to leave the bags with the bell staff. After about an hour, I returned to the main lobby to get a swim suit from my suitcase. I found our luggage outside the main doors of the hotel and behind a wall. They were unattended. I retrieved my bathing suit. Once the room was ready and while unpacking, I noticed a purse was missing from my luggage. I notified the front de [... read more]sk/manager. I received a call back to say they reviewed the security footage and the bags were not touched. I told the person this was untrue as I accessed the bags. The manager went on the say that theft is common at the airport and it probably happened there. This put a dark cloud over the vacation.

Secrets Akumal Riviera Maya: Amazing Resort - Everything was perfect!!

It's rare that I write reviews but wanted to share the awesome experience at Secrets Akumal. This resort is top notch - from food, service, drinks, the rooms, beach. Everything was amazing. We tried to find something to "complain" about but there truly wasn't anything. The resort is ~1.5 hour ride from the airport but the Akumal/Tulum area offers the nicer beaches. Although this beach had some seaweed it was cleared daily and the ocean remained clear with beautiful fish constantly swimming  [... read more]around you. Snorkling is very big here with equipment available at the dive shop if you do not want to bring your own. You never have to struggle for a beach chair or umbrella and towels are at an abundance - no need to hang on to it with fear of having to pay $25USD if lost! Amazing. The beach was a wide stretch of white sand, with daily activities (no pressure to participate), beach bar with swings, and the most amazing beach service ever. Thank you Francisco! The resort is visually stunning - feels very zen - and beautiful vegetation everywhere, and super clean. There are 3 pools, again, with daily fun activities and the ability to participate as much or as little as you like. Each day there is a specialty lunch served pool side (paella, pizza, bbq) in addition to a number of restaurants open for lunch. You can also order off a menu beach side delivered right to your beach chair. The service all over the resort was outstanding. The rooms were awesome with everything you need - very modern, clean, jacuzzi. We had the swim out which was beautiful. Room service typically arrives within 30 minutes, which you order off on Ipad, and a secret box available if you do not want to be disturbed when delivered or when dishes need pick up There is a flat screen tv with multiple channels in all languages. You can also order drinks via room service. It would be nice to have bar service at the swim up rooms if I had to offer a suggestion. There are a number of restaurants to choose from (no reservations required) in addition to theme nights. During our 5 day stay they had Taco Fest, Mexican Night and Brazilian Night, all outstanding if you wish to forego the restaurants. We tried Oceania (seafood) x 2 which was amazing. Be prepared to wait up to 1.5 hours for the entire dining experience as it is quite leisurely. There is nightly entertainment in the lobby (live music), vendors x 2 nights, shows and disco, which we did not try so unable to comment. It was a bit quiet at night so if you're looking for a "party" resort, this is not it, but there are a number of entertainment options available. The overall feel is relaxing and being pampered from the minute you arrive to when you leave. It is primarily couples and all ages with something for everyone. Overall, amazing, amazing. Would definitely recommend / return.

Secrets Akumal Riviera Maya: Excellent Resort!

Beautiful location. Excellent service, food, people, room, etc. Nothing negative to say about this place. Beach is beautiful and snorkeling is outstanding. Saw many fish and sea turtles everyday. Highly recommended!

Secrets Cap Cana: Very Clean and very kind staff

The resort was very clean all around!! The staff is very kind and always have a smile on their face...Food was excellent lots of variety and our top restaurant was the Italian. Beach is clean and well located. All around 5 star Resort. Good job Secret Cap Cana!!!

Hyatt Zilara Riviera Maya: Exceptional Service

My husband and I celebrated our 30th anniversary at Riviera Capri Secrets. From the moment we arrived, it felt as though the staff could not do enough for us. Our two concierges were extremely helpful and knowledgeable - explaining some cultures and traditions as well as encouraging us to practice speaking Spanish with them. The food was flavorful and presented beautifully with a wide variety to accompany different tastes. Several places to get a light snack or night cap as well. Beauti [... read more]ful building and grounds with turtles to feed in the foyer fountain. Everything was well maintained but if there was a problem, someone was there to correct it in minutes. Security was present and visible around the resort as well as cctv visible on all buildings and at the beach. Entertainment was varied and the nightly shows were very energetic. I loved the poolside live music in the afternoons! The beach was disappointing only because of the seaweed that has invaded many of the beaches in the Caribbean. The workers were out at the crack of dawn trying to rake and gather as much as possible to clean things up but they fought a losing battle though not for lack of effort. We greatly enjoyed our stay this past week and would not hesitate to recommend Riviera Capri Secrets to family and friends!

Dreams Puerto Morelos Resort and Spa: Excellent resort - impeccable service

Secrets Silversands is a great resort! Smaller than some which makes it easy to navigate. Lots of pools from the very lively to the secluded. Rooms are huge. Service outstanding all through the resort.

Secrets Playa Mujeres: Beautiful

Secrets :Playa Mujeres was an amazing resort. The staff were friendly and fun to be around. The food was awesome. No shortage of drinks. Our room was spacious and the turn down service was great. We would return.

Secrets Akumal Riviera Maya: Beautiful resort with Great Service

Lush tropical settting is beautiful. Resort is laid out well so that you never feel overwhelmed by the number of guests. Best food and entertainment venues that we have experienced at an all inclusive. Room deal of the day was great deal - a king tropical view - very nice in room amenities. We were in building 7 which was centrally located to everything. We were celebrating a special anniversary and we had door banner, sparkling wine, and a very special surprise dessert when we dine [... read more]d at the Bordeaux restaurant. What sets this resort apart is the fantastic service! We would visit again!

Secrets St James: Wonderful resort

Everything about this resort is fabulous. If you are complaining about something it is more about you than the resort. The food is incredible, the staff are terrific, the beach is great. I have been here several times and would highly recommend it

Secrets Playa Mujeres: Enjoyable

Beautiful resort - very nice people. The only negative was the constant seaweed on the beach and in the water! The food was good, restaurants were very nice. I liked the fact that we were able to visit the Dreams Resort.

Secrets Puerto Los Cabos Golf & Spa Resort: A bit disappointed!

Don't get me wrong, This is a great place to go. For us, we have been to several secrets and this one did not hit all the marks. They did hit several but the ones left an impression. The grounds are amazing as well as the views, the food for the most part was excellent, except room service that took 2 hours and was too cold to eat. The maid service was terrible and the service at the restaurants was mostly slow and boring. There was a server at the preferred pool (Eloy) was by far the nicest emp [... read more]loyee that we came across, he was a bit slow for dinner but made up for it with his amazing demeaner. If you don't like load and dirty pools, make sure you get preferred club as that pool is classy not trashy!