Awesome resort

Everything was perfect at the resort from the grounds to service quality of food and transportation around the resort. Shows were very good and rooms were clean and spacious . No musky smell at all. English speaking on the resort is excellent as well

Home from home

Just returned from our 9th time to GBP Coba, fantastic 2 weeks as always. Staff, service, resort, A La Carte dinners top notch. We shall be going back 22nd December-5th January. Carol Webber was great to deal with @ Trip Central, we shall be booking with her again.

A fantastic overall experience.

Super resort for children. Friendly staff and fantastic food. Only complaint is speed of check in is very lengthy and service at bars was slow. The pools were well maintained and there was lots of activities to keep busy.

Great resort

Hotel and staff were amazing. Food and restaurants selections were amazing. The beach is a thing of beauty, with no vendors trying to sell you things, which is a blessing. Dealing with Carol Webber booking this trip was a pleasure. Thank you, Adrian Sims

Family friendly fun

Family of four just returned from a one week stay at Coba. Pros: great Waterpark, few slides a bit dangerously fast for little ones. Buffet had great selection. Shuttles came often to go to the beach or other hotels on site. Kid club was good but only attended one day. Great Disney show. Cons: beach on Tulum side was hard to get chairs in shade when busy too much seaweed but staff were working super hard to clean it. Wait staff at buffet took a while to come at times. Rooms and beds are sma [... read more]ll. Overall we had great time. If going now beware of seaweed. Akumal beach has less. Times for shows not very clear. Long distance from airport.

Large complicated complea

Has many good features, ( Clean, relatively friendly staff and could hire more ) but overly too big and difficult to find your way around Many bars but drinks are inconsistent and overall poor. Food is average.

Fantastic experience

Nothing but good reviews for this resort. The staff were beyond friendly, the rooms were great, beautiful pools and beaches. Food was incredible. Resort was very big, and transportation was always available to the different locations around the resort. Never had to wait more than 5 minutes. Would 100% go back.

OK resort

AC in my room leaked on my clothes making them wet and unwearable for a day. Felt like a second class citizen when I was asked to leave area of beach reserved for those who paid more $. Food just ok. I paid a lot because it was Feb break so I've had a lot better for a lot less $. Not terrible. But not great.

Excellent Amenities

Very large resort that has everything you could possibly want. The size makes it a little spread out, however there is a very effective trolley transit system to shuttle you around to wherever you need to go (it's also walkable if you don't mind a bit of a hike). The grounds are extremely well kept, and the food is quite good (buffets offer a wide variety of choices, and the a la carte restaurants - that I visited - were delicious). The only knock is that the Coba section of the resort was extre [... read more]mely busy. It's the kid-friendly area. If you want a more quiet experience, you absolutely want to choose Tulum or Akumal (both have easier access to the beach as well). All in all, a very enjoyable stay. The resort definitely lived up to expectations.

Beautiful resort

The resort grounds were stunning, the entertainment first class. Service was slow and minimal understanding of English was a bit frustrating but definitely worth a visit. The beach is great and clean with lots of great kids entertainment.

Beautiful resort- delicious food

This resort was very clean and the pools and grounds well kept. There was a variety of entertainment. The staff were always pleasant and friendly. There was a lot of variety in regard to what to do, eat and drink. All the drinks were yummy! It had all the elements to make a great vacation!

Great weather, good resort

This is a very family orientated resort, so if your traveling as a couple I suggest you get the upgrade that allows you to visit all the resorts and the 18+ beach area. It's worth it. Personally I prefer sian ka'an

Loved the resort

the grounds were so clean and well kept, the workers were polite and fun the food was great with a wonderful variety the a la carte resto were amazing very family friendly with programs for children of all ages

Overall Great Experience

Overall we had a good time at this resort. We stayed at the Grand Bahia Principe Tulum resort in the past and thought we'd try this one since the kids activities and waterpark were here. Positives: - The kids club, teen club, theatre shows, several pools, and waterpark were all great for families. - Pool chairs were relatively easy to find shade as long as you were out grabbing chais before 10am. - Beach was gorgeous. They work incredibly hard to keep up with the seaweed on the beach. Th [... read more]e sand was soft especially directly in front of the gran Tortuga restaurant and Dolphins on the Tulum resort. - You're allowed to bring your own floaties into the pools -- some resorts don't allow it. - Pools were warm and no matter what pool we visited they all had shallow shelf areas for young children (we brought our 3 year old). - Rooms all have mini fridges and are stocked daily with water, pop, and beer. - Hacienda market area on resort was nice for shopping. - Dolphinarium on resort with free show at 11:30 AM each day was also a nice perk. - Staff overall throughout the resort were very friendly and welcoming. Negatives: - Bad service in the main buffet for most of the week. We eventually stopped tipping on day 5 because we were so tired of it. The wait staff barely acknowledged our existence. It was like pulling teeth to get water or place settings. I don't know if they were understaffed or what was going on but the service at Tulum buffet was never like this on our last trip. - Food at main buffet was underwhelming. Always seemed the same day-to-day and not the freshest. Tulum buffet seemed better laid out and more attractive, fresh, and better variety. - No chips/snacks delivered to the rooms. Although they had this for us at the Tulum resort. - If you're staying at Coba don't bother visiting or checking out Akumal resort which is attached -- you will be kindly asked to leave. - If you're not paying extra for prestige or privilege club at Coba you will feel a difference in that there are extra "special" trolley services door-to-door for those who have it -- we found this out by asking for a ride, they looked down at our bracelet, and said sorry this is for prestige guests only. We just did a ton of walking and waited for the regular trolleys at the lobbys like the rest fo the "peasants" haha. - Got food poisoning at the Gourmet restaurant -- I'm sure the stuffed chicken with lobster inside was not cooked enough as I was sick all night afterwards. - They don't provide drink service at the pools as in you have to go get your own drinks if you want one. They don't come around and take your order as other resorts we've been to have. - Our room had a soft spot in the bathroom ceiling that you could literally push lightly on and it would move. Looked like mold that had been painted over and the room had a strong musty smell. - Rooms were cheap on coffee, I could never get more than one pouch of coffee which meant if I had an evening coffee in my room I knew I'd be sacrificing the morning coffee. And we were tipping $5 US per day so it's not like we weren't tipping. I even left a nice note one day asking for two per day, got it once all week....maybe it was a different maid each day. It should be standard to always stock two pouches regardless. - VERY UNIMPRESSED with Grand Bahia Principe's decision to eliminate all theatre shows on Thursday nights for their "Mexican Night" at the Hacienda (resort market area) which you then have to book and pay extra for....so much for "all inclusive". There were a lot of guests that were angry about this. All other resorts we've ever stayed at have done a Mexican night and went all out for their guests and have included it as a special experience for everyone. Money grab if you ask me and very poor decision on their part. Overall we'd recommend this resort for families but if you enjoy the beach and good service, book at Akumal or Tulum as you'll be closer to the ocean feeling less closed in and seem to get a higher level of service at the buffets. Also Akumal gives you 7 a le cartes (one per evening) whereas you only get 3 for the whole week at Coba or Tulum. Had we known all the differences we would have paid the $100 each extra at the time of booking to stay at Akumal for the week opposed to Coba. Bottom line if it's not a significant savings to stay at Coba choose one of the other two resorts you'll be happy you did.

Perfect Holiday

As always the Bahia Príncipe stay was perfect. Wonderful beach and great food and the best part no Mosquitos! The rooms are clean and the staff is very friendly. My favorite resort. Thanks to Alfie D’Uva our wonderful trip entail agent. Will be back next year.

Huge but great resort

The resort was huge and far from the airport and play del Carmen. getting around was fairly painless with the amount of shuttles available but usually have to wait 10 min or more. Rooms were great but far from the beach. Service was average, food was decent. The pool was large and very cold. The beach was nice sand and made for swimming with the ugly sand bags.

Grand Bahia Principe Coba

First the good things: • Nice grounds, grass, trees, walkways, pathways etc.. • No crowds because of the size of the grounds and villas distances from each other • Very nice and friendly personnel everywhere • Access to Bahia Tulum beach and facilities • Lots of room in the pools • Lots of lawn chairs around the pool and on the beach • Lots of palapas everywhere, pools, beaches • Good choices of food and restaurants • Excellent service from every employee • No lo [... read more]cal vendors on the beach (very few) • Good size, clean and nicely decorated room • Good size safety deposit box (physical key not the best option) • Mini fridge refilled every day with beer, drinks and water Second, things not so good: • Smell of sewer on the grounds. Something that has to be fix fast • Signage is not good in general. Area of this hotel is big. People are cruising constantly asking for directions. Maps are confusing and too small so the names on them are too big and they cover up some areas. No legends on some of them. • Numbers on golf carts running around the hotel are too small. Maps are showing numbers, they should be on carts roofs, not windshield. • Smokers are everywhere. The World has changed; get them into designated areas, not in front of the main lobby. At least one side should be smoke free.

Awesome place!!

What a well kept clean resort!! Amazing staff and help and assistance whenever in need. The entertainment was Vagas quality and the restaurant and bars were fantastic!! Food was out of this world... And everything was very easy to navigate!! Pools were clean big an had entertainment and fun games daily.. Music was awesome Aswell!! "the beach was nice a little small but clean and easy to get to!! We will be back for sure!

HUGE Resort Great Service

Service was fantastic at the resort. A big thank you to Christian who helped us throughout the week. It’s very large so getting around had to be done mostly on the golf carts. Was disappointed that the Coba Beach wasn’t within walking distance. The worst part of the trip was the 9 hour wait at the airport compliments of Air Transat for the return flight. The phone app didn’t give any updates and even after we found out about the delay, it still showed the flight as On Time. Wouldn’t use  [... read more]Air Transat again I don’t think. We had also purchased the Royal Golden upgrade through Air Transat. Not really worth the extra $$. Overall, a good time though. :)

Great resort

Very clean and friendly.felt rushed at the a la cart restaurants like they wanted to get to the next seating as soon as possible but overall a good experience and will definitely go back and try other restaurants