Excellent Experience

This resort was beautiful, with exceptional customer service. No matter where we were on this resort or its sister resorts we felt warm and welcomed. We stayed in the penthouse and it was everything we needed with a large room, mini bar, coffee machine, full windows that open to the outside and a veranda overlooking the jungle. I would go back in a heartbeat. The weather ending October into November was excellent; 25-30 degrees everyday for our full 7 day stint. It rained about 3 times for all o [... read more]f 10 minutes. I highly recommend this resort.

Great resort

Amazing resort. Amazing staff. Amazing food. Please note that this resort is adults only! No kids!! :) & its great for couples or a group of friends. The resort is perfect size and very accessible to all other Bahia's in the area. The beach, which is located 10 min away and the hotel provideds you with all transporstations required. Bussess come every 5 minutes & the ride to the beach and other resorts is super fun. The beach is phenomenal, cristal clear water and you get to swin with the fishes [... read more]!! I loved this resort and riviera maya.

Best Bang for Buck

Pros: Adults only / Amazing food / Private beach area / AAAA Service / The resort App becomes very useful. You have access to all of the other resorts when staying at the Sian Khan. Cons: LOT'S OF MOSQUITO'S

Very close to paradise

Probably the only bad thing to say was that I had to kill a medium size spider in my room. The hotel was advised. All the rest ALL the rest was just from another planet. Nothing is perfect but they work hard to get there.

A taste of Paradise

The hotel staff grounds and overall running of this resort was outstanding. Food was amazing. Only one suggestion, that the restaurants lobby area improve their cooling techniques with stronger A/C and or large fans. Major problem the snack bar near the pool in the Sian Ka'an needs netting to stop the birds from actually walking on and eating off of the buffet and dive bombing the tables when people leave. Could be a serious health hazard.

Excellent resort

Stayed at Bahia Principe Sian Ka'an July 2nd to 9th 2017. The adult only is awesome. Great service from Alberto, the butler assigned to us. Food was really good everywhere we went, from buffet to Cenote restaurant to all the a la carte we did. Grounds are really good; some repainting ongoing which is necessary in this climate. Staff are polite and friendly. Check in and out was painless and fast.

Amazing trip @ amazing resort

Our second visit to Sian Ka'An. Booked with trip central (Sandy Nichols)- great experience - very knowledgeable and pleasant lady to deal with. The resort is beautiful; what make it GREAT is the Sian Ka'An buffet- outstanding food. We have traveling to Mexico for the last 11 years- twice per year- and this was the best buffet ever. We have booked 6 A la Carte- but ended up only using three restaurants- Alux & Maiko (both outstanding) - then we cancelled the rest since the buffer was "to die for" [... read more]! Friday night is the "Gala Buffet " & Saturday night is "Seafood "- every meal at the buffet was absolutely delicious! We used the buffet for breakfast...lunch...and dinner and all the time it was simply GREAT! The beach is big enoug and clean. Drinks are ALL premiums. Transportation between Sian Ka'An and the beach - and to the other three sister resorts- are flawless. This is the ONLY resort where we went back in 11 years. If the price is right-we will return with no hesitation.... Make sure you check the infinity pool at Akumal. Beautiful! Overall- outstanding experience and will be back again.

A fabulous getaway

This hotel was absolutely stunning. I enjoyed every moment of my vacation. All of the staff were incredibly friendly and genuinely warm, inviting and friendly. I particularly appreciated the efforts of the 'animation' or entertainment team; they definitely made this a memorable trip. I would highly recommend participating in some of the activities they organize - salsa dancing outside the lobby was a highlight! The food was always on point! There are so many options and each of the a la carte re [... read more]staurants we visited were wonderful; there is something for everyone. The resort is fairly large, so there are trolleys to transport you around (I really enjoyed these). There are many different areas to explore between the beaches and the pools.

Amazing

The bed rooms are clean and tidy. The location is perfect. The food is yummy. Ilke the duck in the Asian night. I wish I can have that dish again. I liked the seafood in the seafood restaurant. The lobster and the fish are very delicious. I also like the Japanese restaurant. They are very yummy. I will definitely come back again and recommend it to my friends.

Very good meal

Yes, Except the playa and the beach, everything was perfect. Too much ´´roches' on the beach and on the water... And no many man alone, lol. But that's not your fault hihi......... ............i don't understand why my comments are not going...

Awesome

Stayed April 13 to 20th. Hotel is one of the best resorts i have stayed at. Food was fabulous. Stayed in penthouse; was fantastic. On the down side; they do play the towel game on beach and pool chairs. Mostly french canadians seem to be doing this. The smoking in lounging areas is just gross. Other than that; this place is gorgeous

Captive dolphins in a small pool

At the time of our visit, this resort was keeping five dolphins in a small pool for entertainment. It promoted daily dolphin shows and swim with dolphin activities. I hope that it will decide to end this practice in favour of a more ecologically sensitive direction.

An excellent resort

The lobby/bar/stage area was very nice and there was always room to sit comfortably in the sun or shade. The staff were friendly and quick to provide whatever you require. The food, drink and hot beverage selection was excellent. The resort grounds were clean, easy to navigate and were very appealing visually. All 4 pools were very relaxing and comfortable. The shuttle service comes frequently so it was never more than a 10 minute wait to travel to Akumal, Tulum, Coba or the beach.

Wonderful Vacation

We just returned from this resort on April 10th. It was a very nice vacation. We travel to the Mayan almost every year and have been to several resorts. The property is very clean and the rooms we amazing. We were upgraded upon our arrival to a bigger room which was nice. They did an amazing job everyday cleaning the room and putting clean supplies in. The transportation between the resorts was timely and never really had to wait. Food was great with lots of choices. We ate at a la carte e [... read more]very night which we booked on arrival. Our butler Fausto helped us with a few needs we had right away. Miriam at the breakfast buffet looked after us every morning and was very quick to remember all the little things we were looking for. Near the end of the week they set up breakfast outside which we loved. The other staff member that needs special mention is Oscar one of the managers. He was very helpful and attentive to all the guests. I would definitely return to this resort.

Beautiful Resort Sian Kaan Maya

We booked this resort duration of 6 night. Wife was very impressed and we request for an upgrade to the Penthouse suite. The staffs and ground staffs were friendly. Foods was excellent. Only disappointment was the hot tub Jacuzzi that has not much of a privacy. One could actually see the next neighbor. Other than that we really enjoyed our stayed.

A resort to return to

We went from April 4-11with Air Canada vacations . We loved this resort from first to last . You are in the jungle and not on the beach but there is a trolley system that gets you to the beach in minutes . The beach is nice with good swimming,snorkelling and you can walk the beach right down to the next resort . We loved the food in the buffet at ur resort and also at the Akumal resort . We ate at 4 restaurants but liked the 2 at our resort the best . The standard room is nice always clean with  [... read more]lots of hot water when you want it but the room is plain and fairly small . We are outside people and as long as the weather is nice we were fine but if the weather was not nice the room would be uncomfortable as besides the bed area all you had was 1 small table and 2 uncomfortable side chairs . If the room is important to you either upgrade rooms or stay at Akumal as their standard room is nicer . Remember if you stay here you are in the jungle so their are lots of birds and animals and at times the birds can get fairly loud but we loved this part . You can visit all 4 resorts but only Akumal can visit you and we saw how quiet and calm this resort is compared to the other 3 . We would definitely return to this resort as long as the price is right .

Great Holiday at Luxury Bahia Principe Sian Ka'an

This resort is fantastic. The grounds are well kept, people were friendly. Resort Manager Paula always had a smile on her face, easy to talk too. Was concerned how your holiday was going. This resort had excellent Ala carted, but the buffet was just as good. Best food we have had on our many trips to Mexico. The entertainment was the best we have seen and the entertainment team works very hard to make sure your having a great time with all kinds of games, during the daytime as well. The p [... read more]ools we always busy, but always good seats to be found. The golf course was walking distance to our room and was enjoyed by family members. I would return to this resort agai, possible next year.

Enjoyable Vacation

We enjoyed the green surroundings and the local wildlife around this resort, we found the food in the buffet and other restaurants very good plus excellent service everywhere. Beach is approximately 2 km away but can easily be reached by tram. Our room was comfortable but could use a little more drawer or shelf space and better lighting in the bathroom

Best resort we have ever been to, bar none.

The rooms were spacious and they were always clean and well stocked with all the necessary amenities. We have returned for the third time and it definitely will not be the last. We enjoyed the pools and we are impressed with the way your staff are constantly cleaning and catering to our needs.

Beautiful Resort!

The resort was amazing, it is lush and well taken care of. The food was great, although you could reserve and go to different restaurants the buffet was just as great. The staff were very accommodating. It was a great vacation and I would not hesitate to recommend it and go back soon.