Amazing Resort

Ocean casa del mar is an incredible resort for anyone to stay at. They accommodate all children,teenagers,families, and friends. Right when we arrived we can easily see the beautiful crystal blue water from the lobby. My children loved the fact we received 8hours of FREE internet from the workers, best of all not only does wifi work in the lobby but it also works in your hotel room. Food here is amazing has every variety and a lot of seafood.

OCEAN CASA DELMAR

THE TRIP WAS WONDERFUL, IT WAS BEAUTIFUL PEOPLE, AND MOST OF ALL NICE SERVICE, AND THE BEACHES IS BEAUTIFUL. THE FOOD WAS GOOD, WHICH AT SUPPER TIME THAT IT WAS HOTTER, IT WAS WARM, BUT GOOD. I WOULD RECOMMEND ANYONE TO THAT RESORT OCEAN CASA DELMAR. IT WASN'T TO HOT JUST GREAT, THE SUN WAS HOT SO BRING SOME SUN TAN LOITION. DON'T FORGET YOUR FACE CLOTH BECAUSE THERE IS NONE, BUT BEAUTIFUL TOWEL AND SOAP.

New resort

My thoughts ~fresh resort/ in that, recently built so it feels clean and modern. Food - Great. Following a vegan gluten free diet I found the fruit/smoothie/veggie/bean/salad options amazing.. along with the fries (might want to bring your own ketchup, there were shortages..). Beach - clean and beautiful, believe it is cleaned as there was limited plastic pollution that could be seen, minus the beach bar plastic cups and straws that popped up here and there (tip: bring your own mug/ mason ja [... read more]r, say no to the straws I swear drinks taste the exact same w/o) Money - bank gives rather big bills and no small ones for tips, you can ask the bartenders and servers for smaller change The Grounds - rather barren, missed feeling the greenery/ garden aspect, baby palm trees. Entertainment - didn't check it out, from the sounds of it though, fellow vacationers enjoyed it Room - really liked, like mentioned - new/clean/modern/sweet bathroom with waterfall shower head wooo. The crowd - my friend and I went together (in our later 20s), felt there was no one our age during our trip (really) otherwise it was babies (16-20), couples, families and retirees SO, our trip was quiet restful and calm, caught up on reading, sleep and vitaminsea

Don't waste your money

-Not a 5 star resort 3 star at best -virtually no beach at high tide -would not recommend for elderly, young children or people w/mobility restrictions -main dining area needs to be cleaned disgusting display cases sticky surfaces No shower in privileged rooms This was our second time to Cuba first time wad last year same time of year in Cayo Coco Night and day in comparison Staff standouts William at Mikes cafe, Juan one of the front desk managers, Yoankey at main buffet. Don't w [... read more]aste your time with anyone else at the front desk especially Wendy (no joke) nothing but lies.

Great Vacation

The hotel was lovely and clean. It does seem a bit older then one year but still modern just a bit rundown in some areas already. It will be gorgeous once everything has a chance to grow and bloom and fill in! Front desk staff were horrible and had no interest in helping but the other staff were all amazing! Food was good with plenty of options, drinks were delicious, pools beautiful with plenty of seating and the beach was BEAUTIFUL! Go with Privlage club as you can and utilize everything they  [... read more]offer (make sure you check at their special area in the lobby to get all the perks!) Overall a great trip and I would go back again. Oh and make sure to ask for a room with a shower as they have many rooms that include just a tub with no shower head or curtain!

Nice hotel

The hotel it is around two years old. The hotel and grounds are very clean staff are very friendly . When a person gets a room or before they book it make sure there is a stand up shower , because some may have hand held ones DO NOT work . Food is quite good knowing where you are. Food shack at the beach was great for lunchs . Becarefull of the floors when they are cleaning them , because they do not put WET FLOOR signs on them in most places, When you fall on one of those wet fl [... read more]oors the customer service people do not seem to care . Because when I fell they said oh sorry ( I was a little worry about my hip for a while ) all I got was sorry . We booked with a person named Karol in the Burlington office on Fairview I never in all my years in travelling come across a person in this business who can make so many mistakes on booking a trip . On the first email we got ELEVEN wrong things, he spelled our names and email address he still sent it out wrong. He got one persons email right .You would ask him a question about the hotel he would tell you something total different .THERE ARE NO ELEVATORS in this hotel we where told by Karol yes there was . I spoke to another person they said NO there was not

Would not go back

5-star rating should not be taken literally in this case (not an isolated problem in Cuba or some other countries). Front desk staff were useless and disinterested in solving any problems. These are supposed to be your 'go to' staff and they could not be bothered. Occasionally very good service, but overall adequate to poor (e.g., one day one of the beds was made with no sheets or pillow cases ... who does that?!? ... no toilet paper and 2 towels left for a family of 4). Beds are TINY(2 adults [... read more] in a double is not 5 star). Food in Cuba is problematic and has not improved. Even access to snacks for kids is lacking, so to have to BYO snacks to a 5 star all inclusive is ridiculous. Grounds need some TLC in many areas. 'Nature walk' was being used as an outdoor bathroom by staff it seems. Natural beach and pool areas are only redeeming assets this resort has. Never again.

Not recommended

Casa del mar is not suitable and I would encourage not recommend it. The lights in the room didn’t work, not because the bulbs were burned out, but because there were no bulbs. The food was poor; the wait staff seemed to feel we were a nuisance. The whole place is under repair and construction. There are active pits in the ground with “do not cross” tape around them. Imagine sitting for a quiet dinner beside a construction pit. The whole area between the room buildings and the beach [... read more] is like a parking lot – a big wide open sand area with a few dead trees. I think this area will be phase B eventually with more rooms when they are built. The vegetation throughout the complex is dead or absent. Worst is the huge noise. The Latin music from the one speaker on the beach was so loud I could not hear to talk on the phone in my room with the balcony door shut. I think there is a fundamental management problem here. We got a cab and toured other resorts and chose another resort after a day and a night.

Construction Zone!

Having been to Cuba several times before, I was really looking forward to this resort - supposedly new and with "better food". However, it was a disappointment right off the hop. Everywhere I looked it seemed something was broken - I went to the pool and the lounge chair had a big hole in it and right next to it was a pile of cement rubble.We ate at a table that overlooked a giant construction hole with pilons and rocks strewn about. The most striking thing for me was the fact that there was n [... read more]o landscaping or gardening it seemed. The beach music was so loud we could hear it in our room and could not block it out even with the door closed. Between our room and the beach was a large wide stretch of deserted land with no plants or anything but hot dry earth. Luckily we were able to move to another hotel (at a cost to us) and ended up at a much better location.

Short Review

Nice resort, large comfortable rooms, good food, friendly people. Traveled in March break – resort was full but there was always enough chairs and room in buffet. Stayed in building 18. All building s are the same. FOOD: Buffet food is very good for Cuban resort. Freshly made pasta, sea food and pizza stations are excellent. Beef and pork station meat is hard (avoid). A la carte restaurants are good with exception of sea food restaurant (food was bad there). Buffet is the best choice. 24 hrs  [... read more]pool bar serves decent food as well (ham sandwiches are best) but choice changes depending on time of the day. ROOMS: Large and comfortable with all necessities provided. LOBBY: Large, comfortable sofas, excellent coffee bar. INTERNET: Not reliable but inexpensive (1.5 CUC per hr). Rarely works. PHONE SERVICE: Canadian networks (KOODO and BELL) worked very well. Buy prepaid package if you can, otherwise it is expensive (KOODO $ 2.5 per minute and $0.65 per text. Data charge is ridiculous. Bell was even more). SWIMMING POOL: There are two same size pools. Pool between building 1 and 9 has all the activities. Other pool between building 10 and 18 is quite. BEACH: There is high and low tide. At high tide there is no beach but typically it lasts only ½ day. You may need to go to beach in the morning or afternoon depending on tides. Beach on side closer to the market (right side of resort) has no rocks. There are always free chairs everywhere but afternoon less busy. MONEY EXCHANGE: Rate in hotel is almost the same as in the bank (70 CUC for 100 CAD at the resort or 71 CUC for 100 CAD at the bank located in small shopping complex next to the resort). Tips can be given in any currency (CUC, CAD, USD, EURO). GIFTS: If you have used clothes, shoes take it and give to staff – remember landscape workers. Unwanted old cell phones are also well received (if they are unlocked). DUTY FREE: Limited to cigars and Rum.

Amazing Resort!!

We had a wonderful vacation here. The Resort was very clean and up to date. The beach was amazing. The first thing that caught my eye was the beautiful blue/turquoise color of the water. The water and the sand were very clean. There were lots of chairs at the pool and the beach. We had no trouble finding a spot to sit even when we went out at 12:00 noon. Trying the food from the grill at the beach is a must. It was amazing. At the buffet, the food was very good. There was lots of choic [... read more]e. The workers at the resort aimed to please. No complaints there either. We would come back.

It was amazing resort. We were there in January 2017 and decided to go again when we saw the special on the morning before we left

The staff are great,Yireni,Rosa,Leodanny,Dania ,Yandriel and William to name a few of the great helpful and fun staff. Our room was very clean and and a lovely ocean view. There was a wide choice of food ,the fresh fish every day was excellent plus the smoked salmon. Also there were station where one could have their choice of chicken,pork and meat cooked while you watched,also you could choose to have fresh pasta. We are planning to go there again next winter.

Just Ok

Very Beautiful. Beach Beautiful. Beach Bar Servers were excellent. Staff at inside Bars we're terrible. Not friendly, sometimes rude. Food was the same everyday, but the waiters we're excellent& friendly. Front Desk was not very helpful. Our Butler Juan was great when we got to see him. Would not return.

Beautiful Resort - Disappointing A la Carte Restaurants

Ocean Casa del Mar was a beatiful resort, in every way. The only thing we didn't like was the a la carte restaurants. We've always had good experiences at other resorts in Cuba and have always defended Cuba when people say the food is not good which is why we were so disappointed. We tried the Italian, Asian and Seafood restaurants. We gave up after the 3rd and started going to the buffet, which we really don't like doing.

OK resort

Beach was great. Food wasn't good or hygienically prepared Not recommend for vegetarians or anyone with dietary restrictions Alacart restaurants has difficulty to get into and the food wasn't much better there either

Horrible Experiance

• Arrived after a very long ride from the Airport • Went to the front desk to check in and after waiting was then directed to the “Privilege” Customer service office ( they really should mention this on the trip on the bus and have the door marked) • Waited in line again to talk to our customer service( Butler) and get signed in. • Taken to our room – discovered only 1 bed ( King ) - We booked triple occupancy ( 3 adults) • Called Front Desk to ask for a new room and advised [... read more] them need a room to accommodate 3 adults. There idea of accommodating 3 adults is two oversized singles pushed together to make a King and a small cot. • Told to go to another room - Dragged all our bags down to the new room ( we moved them ourselves) • The new room was identical to the 1st one • After a long wait our travel companion came back to say that she just went ahead and booked a 2nd room as they told her they do not have rooms with queen’s or 1 King and a single other than adding a cot they couldn’t help us. • We were moved to Building 9 – • We had issues using stairs and they told us that they didn’t have any ground units available ( we would have been ok with 2nd floor as well) • After complaining we were moved to a lower level room • Our companion had to pay an extra $533 US to the hotel for the extended stay and she was assured it was for the remainder of our stay. • We went to get food as it was very, very late in the day and the buffet was closed so we went to the 24 hour snack bar and out of the 10 items they had on the menu. They were out of 7 of them. We had to settle for French fries for our first meal. • We were asked to meet the next morning in the lobby at 9am by our Hola Sun representative to go over some details of the resort etc. • We then had to come back to meet our “Butler” to take us on a grounds tour but he wasn’t available and Juan took us. He is awesome. Very nice man and willing to help where ever he could. Unfortunately he wasn’t our butler we have Yasser. • Yasser wasn’t the most attentive. I asked for my free message to be booked for Wednesday at 10am. He said Yes. I confirmed with him, got Yes. I went for my message at 10am and I wasn’t registered. The SPA ( which is not on the resort) told me that I had to get a white piece of paper from the front desk and bring it with me. This was NOT told to me by Yasser. So I rebooked it this time and got my white piece of paper. • One person in our group didn’t use her massage so I attempted to use it. I spoke to Yasser on Monday and asked him to see if I could get in Monday ( last day) and use the free one left over. He said he would go and check availability and let me know right away. I sat in the lobby for 35 minutes waiting for him to come back. He never showed up. I gave up and never did get it. • So now we are now (forgive me all the days are a blur) to either Thursday/Friday when our Hola rep comes to us in the lobby and says that she needs to talk to our friend that the $533 US she paid wasn’t until Tuesday and she would have to be out of her room the next day. • Well we weren’t pleased. After a heated exchange. Ocean’s refunded Jennies $533 US but then she was forced to go to the bigger market off the resort to get CUC’s I believe it was around $518 plus what she had in her purse and had to pay the Hola Sun to stay in the room. • Well the next day our friend was getting ready for a bath ( luckily she wasn’t naked yet) and in walks this man and women. The Manager didn’t update the computer and they booked out the room my friend just paid through the nose for, to another couple • They all went back to the lobby again to get it sorted out. Other Issues: • Food was absolutely disgusting. Cold, long lineup’s, tasteless or not even cooked (raw) • Most times the menu’s they offered were not available ( they didn’t have it in stock) • Salt and Pepper shakers always plugged and if you took the lids off they were all rusted inside. • Their themed restaurants were lovely and atmosphere was good but food wasn’t the greatest and the amount of food you got wouldn’t feed a small child. • Website boasts a Omelette bar where you could get it done the way you want it. Someone should tell them how to cook Omelette’s. I was looking forward to it as I had read the reviews. I got mine and it was raw and not even cooked in the middle. • For a Caribbean resort their selection of seafood was dismal and it was never cooked ( raw and cold) • Very little change from day to day in their Buffet. Same ole same ole every day. • Always long lineup to get to any of their fresh cooked foods( Pasta, fish etc) They need to increase their number of stations to accommodate everyone quicker. • We were captured ( and I felt that way) the first day but one particular waiter he had the area to the very right of the door coming in ( I don’t remember his name) Unfortunately the area was right beside their service area where they help there very large garbage bins and we were always inundated by flies. • When we told him, the next day, that we didn’t’ want to sit in the section anymore he said to us” Well there are no flies today because it’s morning” and then proceeded to get mad at us because we didn’t want to sit in his section any more. • The beach. – The sand was beautiful and the water was great ( if the waves weren’t too high) but there were certain areas of the beach you couldn’t sit on when the tide was high or the winds were high as they were washed away. You could not walk from one end of the beach to the other safely. They also have not cleaned up or repaired a lot of their shade umbrella’s and they are lying in ruins. • The entertainment was severely lacking. The music was always way to loud. The dancers left a bit to be desired but it did have some highlights here and there. • There is not much to do at this resort. They tried with Bingo and darts competition but their planned activities need to be worked on. • Poorly lit walkways at night – really hard to see when it’s dark out • Music playing way to loud all the time from the main bar area ( our building was the closest) and we had to have our TV to max to hear it • They really need to put shower curtains in their bathrooms. They have hand held shower things. Even if you stand with it pointing to the back wall, it runs across the tub onto the floor. I ended up mopping up 2 inches of water from the bathroom floor and it ran into the hall of our room and out the door into the hallway. So for them to say they have showers, it is an outright lie. Unless you want a huge mess you have to sit down to use this thing. Especially difficult if you have knee or back issues like I do. There were some good things about this resort • The grounds are very nice and clean and well-groomed but the proximity of everything is quite far. If you have mobility issues you definitely do not want to come to this place. Beach is a good 5 min walk from the closest building ( good luck if you are not a privileged guest) it is even further if you are in one of the further away buildings. • Rooms are respectable and very clean • Very few bugs – they spray daily • Cleaning staff was very good but we did have to ask our fridge to be stocked up daily with water or we didn’t get any. • The service staff was always excellent, drinks were always delicious and served with a smile. • Our Maid was amazing Jorge. HUGE THANK YOU TO YETSY AROCHA ACOSTA. She made my whole week bearable. She went out of her way to get what I wanted even if they didn’t’ have it, she would go find it and get it for me. She always had a huge smile on her face and was so kind with her time and her enthusiasm and love of her job really shone through. She is an amazing young lady and we are planning to stay in touch by email. I have travelled all over Canada and some in the US and I have never had this many issues ever. We spent the first 4-5 days of our vacation worrying if we were safe or not, or what the next issue would be. We were very upset and frankly very angry. We feel that Hola Sun and the Hotel took advantage of our issue and did absolutely nothing to help us unless we paid extra for it. I will never ever go back to this resort and plan on telling as many people as I can about the issues were encountered.

Overall very nice!

The hotel is a newer property and is very large and spread out with beauiful pools and a really nice beach. Service in the buffett and at the bars was good. Customer Service office may as well close as they are usless, couldn't care less about any issues with the room, they just smile and say yes, we will fix, and nothing ever happens! Food is poor even for Cuba, wasn't expecting much, but it was even less than expected, the hotel needs to focus on improving the food selection and quality. I [... read more] would not return, will try the Warwick as many said it was very well managed.

Definitely should not be considered more than a 3 star

Beautiful resort, but the food was not up to par for a 4+ place. I have stayed at 3 star places where the food was better. Showers are absolutely ridiculous. Water everywhere. Rooms are no good for more than 2 people, we just booked triple occupancy and the 3rd person ended up paying over a thousand dollars more. I have been to Cuba 15 or more times and this was the worst time ever, and it cost me almost $400 dollars more than the other times that I went.

Great time at Ocean Casa del mar !!!

The hotel was new and very well kept. Grounds were clean and staff friendly. Food was amazing and had a large choice of sea food which is hard to find in Cuba. The beach had two parts. One with rocks and the other one without rocks. We did not mind the rocks as it provided for a great snorkeling experience with TON of fish.

Very Clean Resort

This hotel is good if you just want to go and relax. You are 1.5hours from the airport so that makes for a long trip. The food Is ok. But not great. However, the staff are excellent. Wasn't much to do and I enjoy doing lots of things. The other point is that it's very clean. Very happy with room.