Iberostar Selection Ensenachos: Iberstar santa Maria cuba

I was disappoint in the fact that the family pool was closed n we were not informed prior to getting after we paid extra. The hotel told us the families were limited to the first pool but every day there were kids st the swim up bar, one day it was so bad every chair was occupied by kids for over 2 hours. We struggled to get any resolution from either the hotel or Sunwing. After several days we bypassed the sunwing rep n went directly to the hotel manager. She finally upgraded us to the vi [... read more]llas that was beautiful n the beach was gorgeous. We had to pay for the upgrade n waiting now for our refund. The resort has beautiful rooms at the main hotel n the staff are extremely friendly n helpful.

Iberostar Selection Rose Hall Suites: Amazing resort

The Iberostar Rose Hall suites Amazing place to stay. Booked with Sunwing The hotel was very clean, the staff were very friendly, the food was very good. I would definitely go back to Montego Bay Jamaica and definitely stay at the same resort IBEROSTAR ROSE HALL SUITES.

Iberostar Origin Daiquiri: very much at home here

we have been to your resort a number of time and keep coming back because the staff,from the check-in desk to everyone else treats their guests as if we were family. The beach is fantastic as well as the pool area, very clean. The food in the dining room is well presented and the dining room staff treat you well.

Iberostar Origin Playa Pilar: Great time with a few issues

We are a couple who stayed at the hotel during the week of December 5th to 11th. We had a good time and found the hotel beautiful however there were a few things which were not so good. First the room was very nice and modern however there is a seethrough window from bedroom to bathroom so you feel like you dont have privacy. If you are with a significant other its not so bad but we would have preferred the bathroom to be closed off completely. Also, you should note that between 3pm and 6h30pm w [... read more]e had a tough time finding a place to eat even though at reception we were told the snack bar was open when we went we were told it was closed. The pool area is very nice and clean. The beach area is also a downside since there is not much of a beach part its mostly a boardwalk due to corrals in that area. It was very different from other hotels we are used to in Cuba. We went a few times to Playa Pilar beach which was nice but gets costly after a while. Its 5 pesos per person to go and comr back and the chair is 2 pesos. Overall we had a nice experience at the hotel however we would prefer a bigger beach part. The food and service was very good at the hotel.

Hotel Mojito: Had a wonderful time

Was there for a week with my girlfriend and my daughter, we had "superior" rooms, 2216 and 2218, top floor with balcony and lovely view of palm trees. Could hear the ocean in the background. The adult pool and the beach were our two favourite places, the pool steps from our room, the beach a 5 min walk along boardwalks, quite fascinating. The food shack at the beach is great for fries and burgers. The beach itself is quite small at high tide but still wonderful. The waves gentle.The hotel itself [... read more] is clean, staff are friendly, food is so-so, although breakfasts are great. Fresh bread, eggs, omelets, pancakes, fruit, fresh fruit drinks blended to choice, yoghurts, etc. There is a cute little mini-mall a 10 min stroll away. Leave the front entrance and hang a right, you'll see it on the left at the first intersection. On the top floor beside a really nice souvenir shop is a money exchange. Go on a weekday although it's open 7 days per week. Exchange rate is better on a weekday. Hire a Chevy and the taxi driver will take you to Lenny's Bar, a quaint little place about 20 minutes away, off the beaten track, for excellent lobster (25$ US) We went on the "Cuba: Sugar, Cigar & Rum" tour, $75 US per person, money well spent. First a boat ride through the mangroves, then a stop at a pretty bar for authentic pina coladas and some salsa music, a horse and buggy ride through Moron (fascinating), and then BEST OF ALL a 20 min train ride to a sugar plantation. If you're lucky, like we were, maybe you'll be allowed to sit up front with the conductors in the locomotive?! It was amazing. Then lunch at the sugar plantation, back into the bus for a look at the crocodile farm. A full fun-packed day, back in time for a quick dip and dinner.

Iberostar Origin Laguna Azul: Amazing Resort!!

So we stayed at this resort the first week of December 4-8 2016, and I'd like to start off by saying that this was the best Cuba experience I'd ever had. The resort was absolutely gorgeous and well kept, the beach were pristine, clean white sand, zero seaweed, beach volleyball nets, paddle boats, and catamaran rides all included. The rooms were pretty nice, clean bedding and towels were replaced daily as well as bottled water. Fully controllable air conditioning is also inside every room. I' [... read more]d say the only issues i had with the room were the shower head worked fine and hot and cold water was available, but the shower head itself did not have a hanging attachment on the wall so you have to hold it whenever you wanted to use it. Issue #2 is the in room safe had an error code when we tried resetting the code number. We called the front desk to report the issues and they said they would send someone to the room, which they probably did while we weren't there. These issues were definitely not deal breakers and weren't really a big deal. And now the most important part.... The FOOD..... To my amazement the food was really good! In fact the best I've ever had in Cuba..... However, there is a bit of a disclaimer to that statement. If you're the kind of person who loves the variety of a buffet style breakfast lunch and dinner then you'll love the amount of options they have, unfortunately 90%of the options don't look very appetizing. The real All-star in the food court is the hot table, you can get freshly grilled steak, shrimp, eggs and fish or varieties of pizza fresh out of the oven and freshly made pasta. If you do stay here make sure you take advantage of the a la carte restaurants, we had the Japanese 2 nights in a row, it was the best meals we had during our stay. They also have the typical 24 hrs snack bar of fries, hamburgers and hot dogs. Overall, our experience at Langua Azul was great and better than expected, I would highly recommend this resort anyone!

Iberostar Selection Playa Mita: Great experience!

Nice layout, all areas were easily accessible, reasonably compact. Dining areas were well laid out and convenient. Food was good quality and lots of choice. Staff in dining areas were helpful and friendly. Maids kept rooms nice and clean and were pleasant and friendly. Reception desk staff and bellboys were also very efficient and pleasant. The kids area was a big plus for parents and children. The beach was very nice, but be warned this part of the coast has a lot of surf! The stores in the [... read more] lobby area are nice, and we made good use of the cafe and lobby bar.

JOIA Paraiso by Iberostar: YOU WILL WANT FOR NOTHING!!

We have been travelling to Mexico for over 20 years and have never stayed at any resort twice,last year we stayed at a very high end location just up the highway from this resort and had thought we would not find a better Resort, but the Iberostar Grand Paraiso has changed our minds. From the moment we arrived we were taking care of beyond our expectations, the staff is fantastic, from the grounds crew to the desk managers, your comfort and enjoyment is really a very important issue for them. [... read more] The food at the buffet is unreal, you do not need to eat at the restaurants. Lobster tails, steaks crab and everything else you can imagine are available daily at the buffets. This resort has made us rethink our never stay at a resort twice thinking, we would go back here without a thought. it is not the cheapest vacation we have ever had, but you will not regret staying here, so treat yourself and have the vacation that you will not soon forget. Thanks, Danny H Brantford Ontario, Canada

Iberostar Waves Paraiso Beach: Beautiful Resort

The grounds, beach and pool were fabulous especially the pool. We enjoyed the Japanese resturant. The service was excellent. The wildlife on the resort were really interesting. The peacocks and parrots were beautiful.

Iberostar Origin Tainos: Second time staying at this resort. It was awesome.

The hotel was very well maintained inside and out. The grounds were groomed and flowers beautiful. The staff were accommodating when we arrived in offering us another room. All staff very friendly from inside the hotel to the beach.

Iberostar Origin Playa Alameda: return customer...

We stayed at this resort last year and were pleased. This year there have been many updates making it even better! We love all the staff and were happy to see many of the same faces. The activities were great despite missing six of the days due to Castro's passing. The two days we did have were the best!!! They really packed in alot in those days making up for all we missed. My only suggestion would be to look at the menu for the Italian Restaurant...it was still a little disappointing. I  [... read more]recommend your hotel all the time...

Iberostar Origin Playa Alameda: Iberostar Playa Alameda ***

2 years ago it was much better place - [4+*]! Now - [3*]. There was no door between room and washroom!? Everything in hotel is falling apart. Only 1 shower of the 3 was working on the beach. For some reason there were too many people on Saturdays and Sundays and so service was bad.

Iberostar Waves Paraiso Beach: Beautiful Resort

This was a great resort. I can't think of anything to complain about. The service was exceptional, the food great, the nicest pool of any resort I have visited, very clean ( they even scrub and wash the sidewalks). the rooms were great and a beautiful beach. Also lots of peacocks to brighten your day. What else could you ask for?

Iberostar Origin Playa Alameda: A Great Vacation Spot

We just got back from our second trip to this resort, and loved it each time. The buffet food was excellent, and the Romantico a la cart dinner was good enough to go twice. All of the staff, from the bar staff, waiters, entertainment mentioned staff, room cleaners, gardeners, etc, we're extremely friendly, which is why we will continue to return to this resort!

Iberostar Waves Costa Dorada: Iberostar Puorta plata

Magnificent, gorgeous, absolutely beautiful and clean. The staff was the best . All staff: management, chefs, all wait staff, ground staff and room cleaning staff. The English of the staff was very good. The landscaping is beautiful the room has a view of the beach, Every single thing was wonderful. The excursions were fabulous. The knowledge of the tour guides is great, one guide papy has 6 languages. Our trip was November to December 6, 2016. Thank you so much for a great trip

Iberostar Origin Laguna Azul: Good resort with some flaws

In my opinion, this is a nicely built resort with a wide sandy beach, green lawns, and many palm trees. Our room was clean and in relatively good condition: everything was working: fan, TV( we changed the batteries in remote control), ceiling fan, air conditioner,safety box, but the sliding door on balcony was not working properly ( lock was broken and it was very hard to slide the door). Everyday we get the clean towels with some money left on a bed. There is one main eating area in thi [... read more]s resort , and it is clean enough not to make me feeling in dirty environment, but once I saw a cockroach on a table. Unfortunately, plate were not always clean and very often sticky. Some food was good, but some I would not recommend to eat. Fish and shrimps were good, different type of sausages are not very attractive, salads are fine, pizza is good, milk is awful, yogurt is okay( from big baskets, no individual packages). Tropical fruits were good.. "Waitresses" are very different: some are doing a good job serving people, some are lazy and not very friendly. But all of them clean tables with not very clean cloth. Beach towels were a big problem during our stay: we could not change them for 3 days because there wasn't any clean and dry. Also I have to say that all public washrooms are in bad conditions: locks are broken, no paper, unpleasant smell is all around these areas. Definitely, it should be fixed and upgraded because it lowers the resort value and attraction. Also I see some management problems: for example: the plate with potato was overturned near the pool area and nobody was able to pick it up for 3 days. Probably it is still there. Beach was nice even though the sand was not very clean( a lot of plastic straws and cups), palm umbrellas were in good condition, water is super, but there is no beach service:we have to walk to get drinks. Unfortunately, we didn't have an opportunity to enjoy famous Cuban shows because of nine days of Mr.Castro mourning. Anyway, I hope my review will be helpful.

Iberostar Selection Paraiso Lindo: We LOVE Paraiso Lindo

Our family (ages 6-60) has been spending the last week of November at Paraiso Lindo since 2012. We had a fantastic time again this year. The food was even better than previous years. I did yoga on the beach every morning and it was heavenly. Our small kids enjoyed the kids club and our big kid was comfortable taking part in the more adult activities (ie. pool basketball and volleyball).

Iberostar Waves Cozumel: Excellent All-Inclusive Resort

We really enjoyed our stay at the Iberostar Cozumel. We were fortunate to be given a newly renovated king room (#5204) and found it to be perfect and well serviced. No issues with musty smells, storage or lack of hot water (although a neighboring room was experiencing a strong sewage smell during the week). To those who complain about the lack of hot water, please remember “C” stands for caliente (hot), not cold. The food was inconsistent although the buffets seemed to improve over the we [... read more]ek. The steakhouse was quite good, the Asian and Tex-Mex were not. Although I did eat something on the Mexican buffet our last night that caused severe stomach issues I cannot fault the hotel. Food issues can occur anywhere down the line and in fact during one of our lunch buffets I observed a staff member routinely taking the temperature of the buffet items to ensure food safety. The wine was good but the drinks were just okay. We never did find anything on the bar menu that we would want to order twice and wasn’t made with a lot of sugar. The staff were friendly and hardworking and the star friends talented and enthusiastic. We saw a few shows and especially enjoyed the acrobats in the horror show. Would we return? Yes, I think so. The value was excellent and the diving good, both draws that would bring us back at some point in time.

Iberostar Waves Rose Hall Beach: Very good but one major dissapointment

No real surprises. It was consistent with all reviews we had seen before. The facility was great, the beach was fine, the food was, in fact, very good and the staff were very friendly. Generally what we have come to expect with Iberostar. We were celebrating a big event in our lives and we were visiting an Iberostar resort for the seventh time...we are loyal Iberostar clients! But the disappointment to us was that the aloof staff at the front desk gave us one of the worst room locations in t [... read more]he resort. When we asked to have a room that we had requested, we were given another poor location, just marginally better. The next day we went to our booking rep (to avoid the front desk staff) to make a complaint and later got a much better room but still not what we requested. We find it odd that this resort doesn't take better care of their returning guests when other Iberostar resorts have worked so hard to impress us with their service. Will we stay at Iberostar next time? I'm not so sure.

Iberostar Selection Paraiso Lindo: Beautiful resort.

My Husband and I stayed Nov 26-Dec 3. A beautiful time to go, the resort was quieter which was nice. Overall: The resort is fairly large, but beautifully kept. The main lobby has a weird strong scent but is not noticed anywhere else at the resort (You only go in to check in and out.) You are able to take shuttles when needed. There is a shopping centre which has a taco bar, Crepe bar/ ice cream parlour and a burger spot (but did not go there) and a Coffee shop! The pools are beautiful and the  [... read more]beach was nice and well kept by staff. Room: comfortable beds and kept very clean. We stayed in the middle section 53. We liked it, quiet and in the centre of things. The ones closer to the lobby would hear the noise from the night entertainment. (51) Service: Absoultely amazing Family: This is an amazing family resort. They have a great program during the day for the kids to go, and when I seen the group all kids looked happy and were having fun. We went with out our child, and we're not bothered by the children around. Beach: Was well kept, some rocks in the water. From where the chairs are to the water, there is a drop. Then again as you enter the water there is a bit of a drop. Fine as adults, I would be nervous if I had my toddler with me. ( but the winds were high making big strong waves- it settled at the end of our trip) Lots of sun chairs and huts for shade. Your not suppose to save chairs (I seen security taking towels) but most people got away with it. Food: Enjoyed it!! We loved the steak house and the Mexican. Italian not so much- too much fish for my liking on the menu. The buffet was great, always found something i liked. Loved breakfast! Location: Only took 30 min to get to the resort from the airport and we were the first to be dropped off the shuttle. So nice! Tip: When finding the shuttle. Ignore those in the airport. Once outside you will find your carrier (WestJet..)and hotel. You just have to search.