Sol Rio de Luna y Mares: Resort ok

Went to this resort for the 4th time the staff are still the best We noticed that the management is not be able to keep the supplys for the staff not enough glasses no straws spoons and the evening settings for dinner were not as good rooms are starting to run down more

Paradisus Rio De Oro: amazng resort

the Paradisus Rio De Oro was just amazing the grounds are beautiful food was amazing. the rooms are spacious and clean. the only negative things were the swimming pool was very dirty and not much selection of specialty drinks at the bars. would highly recommend the resort amazing place.

Paradisus Varadero: Definitely not a 5 star resort!

Hotel is save. Beach id beautiful with lots of coconut trees for shade. They had issues with towels though! so hard to get fresh towels. Not all advertised food is available every day. Entertainment is not too much. I would expect them to hire people that actually understand basic English at from desk! We slept on a broken bed for the week we were there and they didn't so anything about it!! Any request you do has to be in a form which takes forever to process. I would have expect [... read more]ed trip central adviser to be knowledgeable enough and actually do research before recommending this resort! I went there for advise but I could easily booked online!

Melia Las Antillas: Familiar place

I have been to this resort about 4 times and it has become like a second home to me. The staff all seem to be happy to see the guests and can not do enough for them. Never a disappointment. I usually come with family so we all know the layout and keep coming back to the Melia Las Antilles hopefully for a long time.

Memories Cayo Largo: Relaxing vacation.

Sol CL is a nice place to enjoy the atmosphere of Cayo Largo. Check-in is confusing, more porters are required. Rooms are spacious and very clean, but during heavy rains, water pools on the floor - very slippery. I had no hot water for 3 days. It was cloudy and the solar heater didn't have a chance. A la Carte dinners are excellent. The white wine is good, the red - so-so. Better organized, and inclusive, trips to Playa Sirenas and Paraiso are required. I recommend this resort, I have st [... read more]ayed at 2 others on CL and this is the best of the 3. Slightly better than PB, only due to the beach. Turtle release was a highlight. Cubana was the low spot.

Paradisus Varadero: THE WORST EXPERINCE EVER...NEVER AGAIN...

i have to switch my hotel from Paradisus Varadero to Iberostar Varadero due to the horrible level of service in Paradisus that does not belong to five star rating by any mean... and here is what we have been through in Paradisus; -we first check in in room 2026 the AC was broken and the room smells bad and i have a baby that can NOT tolerate this conditions. -same night they moved us to room 1815 the fridge was broken full of water/the AC was very weak/ and my wife wake up in the middle  [... read more]of the night to feed my baby to find that the baby food was full of INSECTS and she got INSECT BIT at the bed (photo and video attached) -so we called room service which supposed to be 24 hours,,there was NO answer for almost 30 min (no one answer the phone) -so i had to walk almost 5 min at 1:00 AM to get to the reception to find help,,so they moved us again to room # 2816 to spend the night tell we speak with the customer service in the morning.. -after we moved the new room was NOT clean and still have some insects (video attached) and MY BABY HAD NO FOOD after we throw her food in the garbage at room 1815,so we called room service again at 3:00 am to get any food for our baby and NO ONE ANSWER THE PHONE for 1 hour until my baby went for sleep STARVING. -further more my baby vomit at night because of the food she eat from the dinner buffet. -and me and my wife both had diarrhoea from the same food. -we tried to eat some fruits at the dinner buffet,,and the fruits was SPOILED and not valid for human consumption. so as a conclusion i had a NIGHTMARE night in this terrible hotel with NO FOOD,NO REST, AND NO SLEEP until i moved to Iberostar Varadero thanks for the help of sunwing agent in Iberostar which was excellent hotel.

Sol Varadero Beach: Hotel sirenas coral

Ground and public areas are nice. The room is clean enough but the air conditioner was not working at all. they have to change the whole system if they really want give the guests the comfort. food and service is good. The staff should have at least bit knowledge english because mostly they speak Spanish.

Sol Rio de Luna y Mares: Love this resort

This resort has been renovated and it's modern and relaxing with good service each morning and throughout the day. Food was above my expectation and the people are friendly, easy to talk to. I would recommend this resort to families as it has something for everyone.

Tryp Cayo Coco: Thanks Irma...ruined

Been there many times. Love the hotel and the family feeling they share. Miss them Irma didn't play nice with Cayo Coco at all. Maybe one day I'll go back to what feels like home. Robyn Murray will be watching for me

Melia Las Antillas: Terrible

Dear Sunwing,     My name is Stephen and my girlfriends name is Rowene We had the worst experience of my life with your company and the resort. The staff was the most incompetant unorganized people i have ever dealt with. Rude and 0 communication about the process of evacuating the huricane irma. We had asked to leave before the storm hit on wednesday and was told there is no possibility of leaving. This was simply untrue and you left is in distress and anguish for the rest of the w [... read more]eek. There was no running water, room cleaning or hot food for the remaining days. The rooms were atrocious and filled with ants and coachroaches. After the storm we left in a flooded room with not even clean blankets to sleep because they were used to stop the flooding. The food we were served was mystery meat sandwhiches left in room temperature for days on end. I wouldnt serve this food to animals let alone call it fine dining. The airport had us line up 2.5 hours before telling us that they cant check us out at the airport. 0 communication as mentioned above. We then had to reline up 2 more hours into wrong lines as your staff sat in circle and talked ignoring all upset passengers. This was circus of an airline team and unnaceptable. I feel really cheated by how poor this vacation was and want MY MONEY BACK! I will not be returning to Sunwing and telling all my friends family and social network of my experience.  I hope we can resolve this and have us fly sunwing in the future with an apology and full refund. You can contact me at Steveomastro@gmail.com

Sol Palmeras: Amazing Resort

We stayed at Sol Palmeras for a week (August 31 - September 7, 2017) in one bedroom bungalow, The resort was amazing, great and so relaxing for our family. The buffet was bland but you could always find something to eat and enjoy, the restaurants food was more favor full. The room was clean and comfortable for our family, there is a lot of bungalow zone and before booking I did read another review stating the distance, so given that my mother in law was traveling with us, and requested a  [... read more]closer bungalow to the hotel amenities because it would be a easier walk distance for my mother in law. I contacted the hotel and María Ofelia Díaz Prendes responded and agreed to make that request happen and we did get close bungalow (room 121) - Thank you. The hotel/resort area and beaches are decently kept and clean, ocean view is excellent, which does have restaurant/bar close by. Overall, our family (myself, husband, mother in law, child - 2.5yrs old) had a great time, kids area/pool, extremely friendly staff ... We would and will be returning to Sol Palmeras.

Paradisus Rio De Oro: Real paradise

I had a great stay at this hotel. I upgraded my room to oceanview, which was the best disicion. Everyone is very friendly and go out of their way to make you happy. I traveled alone, I was tolled that its couples resort and that I might not like it. But I still ended up having a great time. I had a massage at a spa, and spend the entire day using the spa facility. The beach on the spa side is breath taking. The food was great. I've traveled to Cuba numerous times and never had great food like t [... read more]his.

Melia Jardines del Rey: Nice resort

Really nice resort, good food, amazing beach, great people , good service, wonderful weather (hot really hot but nice to spend at one of the five pools )we had a great time . We love to go again maybe next year

Melia Jardines del Rey: Too many flies and mosquitoes

The resort was beautiful, but there were too many flies in the restaurants and buffet area also mosquitoes were everywhere !!!!.. food was terrible and smelly. Dont recommend this resort at all..........

Paradisus Princesa Del Mar: Amazing place!

Clean, professionally staffed, courteous, 24/7 availability of food... Smiling and engaging staff....................... good food with NO regrets at all! Nightly entertainment is a bonus! Additional trips can be booked at the resort itself. Staff of diff travel companies are dropping in every day...

Paradisus Varadero: Disappointing Experience

The Paradisus resort in and of itself was a disappointment. The pool was out of order for most of our stay due to maintenance/ algae issues. The pool towels were shabby and had holes in them. They ran out of pool towels the second day. Resort for the most part was dated and in disrepair. Although I was not expecting high food quality in Cuba I did not expect them to run out of certain staples either such as orange juice. There were long waits on the buffet for food especially at breakfast as th [... read more]ey simply were not prepared. For example, we waited 15 minutes for pancakes and they simply were never brought out. I watched a bartender in the lobby leave and go get espresso for an employee instead of serving the 8 paying cunstomers at the bar. It seemed as though if you asked for anything it was made to seem as though it was a huge inconvenience. The a la carte restaraunts ran out of certain food items which limited your dining experience. I found the Cuban people who were at the resort as guests were pushy and rude. This trip was way over priced for what you received. This resort is listed as a five star. In any other country it would be a 2.5-3 star. We will likely not return to Cuba as a result of this experience. I will say our Sunwimg Rep Arianna was amazing to deal with and she did her Best to make things right for us.

Hotel Camino del Mar: Great vacation spot!

We stayed at Melia this past August and it was a great vacation. The resort is currently going through upgrades and they really show! Food was great, room was close to the action and the service was great! The beach was beautiful and you could see the ocean from all points of the resort. Would definitely recommend this resort. Great entertainment, activities and an overall 10/10 experience.

Melia Buenavista: Very Good

Overall the hotel was very good and staff very accommodating. We were aware there was only two choices for dining in the evening. I would put the food in category of good with the fish being the standout. The lunch time pool pizza and BBQ was very good , only issue they sometimes had issues getting a few of the toppings.

Melia Las Dunas: Nice Beach, fairly clean environment, below expectation on service

The hotel was clean, food was way better than our expectation for Cuba (not much verity though), but where the hotel fell short was on service. At the pool and beach you had to walk up to the bar to get your drink. No waiters would walk around to take your drink orders. The pool snack bar opens late and closes at 4pm. You have to walk quite a bit to get food if you want to spend the late afternoon at the beach. You could not bring back food back to the pool chair, so you had to sit dine at  [... read more]the pool snack bar, but this also helps to keep the pool area clean. The best part of the resort was the beach. Clean, shallow and crystal clear waters. There were some small jellyfishes to be found, be aware of your surroundings when you are in the water. Night entertainment was good, most of the show were well done.

Melia Buenavista: Relaxing resort

Attentive staff, beautiful beaches and great room. We were looking for a laid back, relax atmosphere which was achieved. We would recommend this resort to couples wanting to recharge their batteries!