Decameron Los Cocos Guayabitos Ramada: A little disappointing.

I suspect the hotel is still recovering from the Covid downturn. The booking system for the 'a la cart' restaurant is on line but the hotel Wi-Fi is so spotty that even though we tried for 8 days there were no seats available. We were told to start trying at 1.00 a.m. when the app. opened for the day ahead. Lineup for the buffet supper (no alternative) started at 6.00 p.m. on the weekends and took 45 minutes to get to the front of the queue. When we were finally seated, the service and the foo [... read more]d were good. We chose to eat in the town when the resort was busy. Lineup to get a beer at the bar could take 15 mins. at times. The service was good but the bar is not big enough. Ocean was warm and calm but the beach is very crowded and covered in garbage at the weekends. Pools were clean and warm. Rooms were kept clean and tidy. Biggest irritation was the lack of quiet space. The entertainment volume, both on the beach and in the theatre, was painful at times. Many guests left the shows because of the volume.

Blue Bay Grand Esmeralda: Average Resort

Overall I believe this to be an average resort. I'll simple list the pros and cons my son and I compiled with our stay. Pros: Garden Room, nice room, housekeepers very timely and friendly, Good size shower, double sink vanity. Small bar fridge in room always stocked with beer, water and pop daily. Food was good, restaurants I'd say a bit above avg, all had salad bars with them. Buffet was good for selection. Staff friendly Cons: Desperately need more dec [... read more]k chairs, lots of room for more but always a shortage. Probably nothing new, but people not being considerate regarding removing towel when leaving for long period of time. Need a change machine to allow for making smaller bills for tips for staff, we were constantly asking waiters and bartenders for change, as the front desk rarely had any money. Wifi was non existent in most of the hotel room or balcony(small pockets), a WiFi booster at each building would be a cheap but effective way of improving it! Booked an excursion for the day. BE AWARE THIS HOTEL DOES NOT ALLOW COMPETITORS TO ENTER THEIR PREMISES TO PICK YOU UP! IT WAS A 1.5KM HIKE TO AND FROM THE HIGHWAY TO GET PICKED UP FOR OUR DAY EXCURSION. PICKED UP OTHER PEOPLE ALONG THE WAY AT THEIR HOTEL LOBBY, ONLY THIS HOTEL PREVENTS IT. THANKS FOR THE BILSTERS ON MY FEET!! Other notes: Check-in was long, warning they grab your bags when you check in and leave them at the front, no high security so i wouldn't trust them to watch them closely. You need your passports to check in as well, so bring them with you if you do decide to leave your bags at the front. A suggestion for this hotel and others is to have a 5min video on loop in different languages on the resort, ie where everything is located, shuttle services, pickup points and timing etc. Our shower had a leak at the top of the shower which was not spotted until after our first shower which sprayed our entire bathroom, no lie! Plus there were no towels in our hotel on our arrival, so my son ran back to the lobby to get some, 10 min walk.

Haven Riviera Cancun: Superb resort

Had a wonderful very relaxing week, excellent resort, very friendly happy staff. I will definitely recommend this outstanding resort. Wonderful facilities, A la carte was superb, We enjoyed the coffee shop, room service, pools, DJ, Moon cabaret, shows and Beautiful over all .

Bahia Principe Escape Sian Ka'an: Wonderful holiday!

Beautiful resort. Food was phenomenal. Service was great. Junior suite rooms were a bit tired but clean. Very quiet resort. Great place to relax. The trolley ride was easy to take back and forth to the beach and other resorts.

Riu Flamingos: I'll Be Back!! Excellent Service! Amazing Value!!!

Hotel is clean, welcoming, ran efficiently and the grounds are very well maintained. Staff is courteous, friendly and very approachable. Pools are very clean; and the beach is wonderful with plenty of lounge chairs for everyone. We never had to wait to be seated for a meal at the buffet or the unique restaurants on site. Plenty of extraordinary food choices for all. My only request would be to have the night entertainment expanded ie: Elvis Presley or Cher or Tina Turner especially if you are s [... read more]taying for 7 days.

Haven Riviera Cancun: Super amazing resort

What can I say about the resort, simply amazing. Staff was very helpful, friendly and polite, overall staff was fabulous. Food, hotel, staff, rooms, coffee shop, again simply amazing. We had a wonderful time. I'll definitely go back and 💯 Recommend to our family and friends.

Haven Riviera Cancun: Haven Riveria Cancun - Rate would be 8.0 out of 10.

Pool was Ok, but DJ noise was sometimes TOO LOUD. Rooms were nice, food for the most part was very good in all of the restaurants. The resort is 25 minutes from Cancun airport. Resort is only about 5 years old and the grounds are well maintained. Entertainment was good. We had the serenity package which included a butler, who was able to provide and get reservations for us in all of the restaurants. We did find in unusual that the breakfast buffet did not include fresh juices, there were [... read more] all boxed juices? We only used the buffet five times during a 12 day stay and I found that the buffet for the most part was ok.

Emporio Cancun: Great resort! Quiet, but no alcohol or food after 11pm!

great resort if you like the beach (albeit it wavy) and really quiet (no night life), only downfall is that the resort pretty much shuts down @ 11pm, you cannot get alcohol or food past 11 (unless you want to pay for it), also, not a lot of on site entertainment for an all inclusive resort? They need to fill you bar fridge with alcohol at a minimum, like most all inclusive resorts in Cancun.

Bahia Principe Escape Sian Ka'an: May not be for everyone but we love it!

I have nothing to complain about! The hotel, the room, the pools, the staff, the grounds, the transportation between the resorts and the food were all great. Some people may not like being away from the beach but it only takes 10 minutes by tram. Knowing that before you choose this resort may be important to some but we love it!

Bahia Principe Escape Sian Ka'an: A huge disappointment

This resort pretends to be a 5 star hotel. You pay extra for exclusive access to everything. It would be a fair 3 1/2 star. The rooms are very small and sparsely appointed. No dressers or shelves for clothes (2 small ones for two people?), as a result we had to live out of our suitcase which was then situated on the only sitting place, the "loveseat". Food was fine, but again not 5 star quality, the same applied to the drinks. Everything occurred in the 'lobby', as aside from the pool and sn [... read more]ack bars (during the day), there wasn't anywhere to else to go.(Snack bar was available 24 hours). "Showtime" in the open area adjoining the lobby. Lobby was very noisy due to the only evening bar and entertainment being there, and thus while checking in we couldn't even hear was the desk clerk was telling us. We visited, ate and drank at the Coba, Akumal and Tulum...........and the same can be said of their restaurants (which we could eat in) and bars. A huge disappointment. Have been to many better venues.

Riu Yucatan: Good resort!

As expected, the RIU's consistency and service remains above par. The RIU Yucatan had many options to either join activities or relax on your own. The Chill Out pool and bar Ibiza were great to hang out at for quiet spot, thanks to Roger and Jyan who are amazing bartenders. If you were looking to join the activities, the main pool was the spot to be. Loved the bar options and food. Peppe's grill was amazing each day, especially the BBQ chicken. Only downside was if you wanted to sit at the bea [... read more]ch, you needed to grab a beach chair by 8am or there were few available and very little shade. The rooms were good, bathroom fixtures were a little tied but all functional. A great week away for Sun and fun!

Bahia Principe Explore Coba: Amazing Resort but in need of overdue upgrades!

We have enjoyed vacationing at this wonderful resort almost every year and sometimes twice a year since 2006! After an absence of 2 years because of Covid, I just returned to Coba once again for a week's vacatiion last week and found that this resort is now certainly in need of serious upgrades including the rooms and bathrooms, and all throughout the pool areas. Also, this time when we arrived at the resort after having communication with Bahia Principe Resorts saying that we would be  [... read more]welcomed as 18 time return guests at this Coba, instead, we were treated as first time quest only and offered only 3 a-la-cart visits to the many restaurants. We were told that we were no longer able to have full access to all the other three resorts which we have had for years and were not offered bathrobes or slippers of a choc treat on our pillow at night as we had been. They told us we could have access to all three other Bahia Principe Resorts if we e paid an extra $90 American money each! The last two week stay we had at Coba was in Fegruary 2020 and at that time, we were treated with the usual respect of 18 year return quests and were given all of the above plus we could have at least 10 a-la-carts for that 2 week stay. After about close to an hour discussion with various front desk staff...without being rude...... we insisted on speakng to the Manager and finally we were given the proper bracelets which allowed us to have our usual friendly treatment and our time there. My husband and I were planning on booking again in February after Christmas but at this point, I don't think I want to go through that booking in problem again. Other that I'd recommend Coba to many friends as I have in the past.

Bahia Principe Explore Tulum: Disappointed with airline service

We booked our trip based on flight times 1st West jet changed our Mexico departure times to later (we did have option to cancel) 2nd on our drive to airport we received notification flight to Mexico would be delayed (we were already in transit to airport) The delay ended up being about 7 hours, we finally arrived at resort at 2am (wasted full day in transit for what should have been a 4 hour flight) 3rd flight was delayed on return home flight Would not recommend WestJet

Barcelo Maya Palace: Amazing Resort!

My room was cleaned well, bed made, linens changed during my week’s stay, towels always fresh. The services were impeccable, the artwork beautiful, the buffet variety of foods and cuisines mouth watering. The restaurant, Caribe was my favorite! The beach and pool area kept clean and beautiful view of the clear blue waters. I hope to return again soon.

Ocean Riviera Paradise: Amazing Experience- 2nd time visit

This is our second time at this resort and we really enjoyed our stay. We were travelling with two kids under 10 and they had a blast. The activities for the kids were plentiful during the daytime and in the evening. The resort staff were friendly and always willing to help. Food was good. The grounds are well maintained and the pools and grounds are constantly being updated and cleaned. Overall a beautiful resort with plenty to do. The downsides are the beach, although it was clean the entry in [... read more]to the ocean is super rocky and you need water shoes to go in. Also, the water levels of the ocean have grown so the beach is much smaller and lined with sand bags. The rooms themselves are good but definitely need a little TLC.

Barcelo Maya Palace: Au paradis

A beautiful site, a great beach and good food . Great people. Process to reserve A la carte restos has to improve. The beach is like paradise. Reservation processes for catamaran and restaurants is very inefficient

Barcelo Maya Palace: Au paradis

A beautiful site, a great beach and good food . Great people. Process to reserve A la carte restos has to improve. The beach is like paradise. Reservation processes for catamaran and restaurants is very inefficient

Riu Emerald Bay: Lacks in a few areas

The Riu Emerald bay is a beautiful resort but it lacks in a few areas. Our bed was hard and well used, a the two chairs in our room were plastic covered and not comfortable at all. We couldn’t watch tv as it was all in Mexican, and it took until the last day after asking everyday to have the tequila in our room replaced as it was empty when we arrived. Children were frequently yelling in the hallways and the room next to us was smoking on the deck the whole time they were there, even though we [... read more] called the desk to complain

Crown Paradise Club Cancun: Beautiful family resort

Everything was great! Amazing staff, beautiful beach, great food and entertainment. Only ring is the beds were a bit small but nothing to complain about. Thank you for our great stay! We will definitely be back.

Riu Palace Las Americas: Amazing Resort

Overall the resort was awesome, close to many of the excursions, a very safe area to walk around not that we needed to leave the resort with multiple spots to eat and a day full of so many games and entertaining shows. Rigo at the restaurants went above and beyond to make our experience fantastic and very memorable.