Bahia Principe Explore Tulum: It was a great vacation

The resort is very big, but it and our room and the public areas were beautiful and sparkling clean. I did not see a single plastic straw the whole time I was there, and the hotel is to be commended in using washable plastic glasses in the pool areas. It was great to see this really positive effort to reduce the use of single-use plastics. We are two seniors - not good walkers - but the buggies that patrolled the pathways were frequent enough to be a real help to us. One of my worries going  [... read more]to Mexico was of the shootings and violence one hears about in the news. I think because the Bahia Principe Tulum was not close to any major city, and because there was a lot of security people around the hotel there were no incidents and I felt perfectly safe. The food was excellent, the pool areas beautiful, the beach everything one could hope for in a Caribbean setting - and the pelicans diving for their food endlessly entertaining. I'll vote for a return visit next year!

The Sens Riviera: This resort rocks!!!

Don’t hesitate! Book today!! This resort is everything and more! We upgraded to the sun club and were blown away! The staff was so accommodating and friendly. The resort was clean, inviting and better than we could ever imagine. The food was another story. It was very fresh and exceptionally prepared and presented. Very high end quality overall!

Grand Riviera Princess: Good family resort

The resort offered a lot of amenities for families. They signed out strollers, bottle warmers, monitors and a few other things when available. We were there at about 50% capacity but it felt quite full so I'm not sure what it would look like at full capacity. The food was absolutely amazing. we were with a small group and nobody had any issues. The ala carte restaurants did a fantastic job with their specialty foods. The sushi restaurant even had sake for which was a nice surprise. The beach was [... read more] also nice. Yes there are some rocks in certain parts of the beach but there is plenty of entrance that had no rocks at all and you did not need water shoes.

The Fives Beach Hotel and Residences Playa Del Carmen: Awesome vacation spot

The Fives is a beautiful resort. A bit of a jungle with monkeys and a great boardwalk which is then lined with beautiful gardens to lead you to the beach. Lots of great restaurants and food was very good. We enjoyed our stay.

Barcelo Maya Riviera: Amazing adults only!!

This brand new resort was absolutely amazing!! So clean and fresh. The food and drinks were amazing (and we have pretty high standards)! The hotel is very modern and the rooms and grounds were always kept very clean. The hotel is situated on a gorgeous beach front with no seaweed!! The service at the restaurants and bars were very good! Everyone was so friendly :). With booking this resort we had access to all of the barcelo resorts on this beach strip (there were 5) which was nice to walk ov [... read more]er for a change of scenery or have dinner elsewhere! The only downfall (which we didn’t mind since we go to bed early) is the nightlife was not very good! If you are a big partier that loves night life this resort probably isn’t for you... mind you we didn’t walk over to the other Barcelos at night which could have had better entertainment and been more lively ? Would strongly recommend!!

Bahia Principe Escape Sian Ka'an: Beautiful Tropical Retreat

The Sian Caan is a lovely smaller resort. The pools are surrounded by beautiful trees, but lots of birds. Take cover if your chair is directly under a tree. We did have huge spiders and cockroaches in our room, so we kept out luggage closed. We know tropical surroundings are susceptible to bugs. We stayed on the main floor, but did find that a little concerning. Now for the food. AMAZING!! Sian Caan has amazing buffet meals. And the gala night with lobster was so good. We enjoyed the al a cart [... read more]e restaurants, but found getting decent reservation times a real challenge. We had many 9pm suppers. And that really is just too late. We did cancel one of the reservations because of that. This was my 2nd visit to Sian Caan. It did not have quite the charm the 2nd time. I am not so sure I will go again.

Ocean Coral Riviera Cancun: Amazing place!!

Travelled to this resort in Jan 2020 with 8 adults and 5 children ages from 8 months to 8 years. I can’t say enough about how wonderful this resort was!! Rooms were beautiful and clean. Grounds were well kept and clean. Multiple pools also impeccably clean. Kids water park was great. Buffet was good to very good. Restaurants were great. Staff were all so friendly and service was great. Beach was quite nice although some have said seaweed can get bad; we didn’t have any issues the week we w [... read more]ere there. Sand is so soft and water was pretty calm. I would definitely go back.

Bahia Principe Explore Akumal: excellent resort

We were there Jan 19th, 2020 and we had a amazing time The resort and the staff were amazing from the time we arrived until we left My daughter is vegan and the a la carte restaurant ensure that we was able to meet her needs I would go back again

Royalton Hideaway Riviera Cancun: Great Resort

This resort is beautiful... the facilities are all top notch. The restaurants were great (food occasionally not quite as hot as would have liked but overall very very good). The staff was terrific. We stayed in the hideaway section and it was really nice. There were two nights we were woken by couple who had partied to hard fighting in hall way. This isn’t really a complaint against the resort but be aware that there can be some party people there. I would definitely return and  [... read more]would stay in hideaway section again. I would bring my earplugs just in case tho!!

Valentin Imperial Riviera Maya: A very nice resort

Ladies and Gentlemen: This was our fourth - two week - visit to Valentine Imperial Maya. We obviously like the resort or we would not have returned for the fourth year in a row. We enjoy your restaurants, beautifully appointed lobby and grounds, our room was kept clean and fresh, staff at resort are friendly and helpful. We had an unfortunate situation when my husband had to pay a visit to your on-site doctor. The doctor diagnosed him with bacterial bronchitis, dispensed an injection, [... read more] antibiotics and cough syrup. The visit took no longer than 40 minutes and the bill came to $9,100.00 Pesos. Although my husband's condition improved greatly, we were quite shocked at the high cost - considering the time spent and the medication dispensed. Not everyone is fortunate enough to have private insurance at home. On our first two visits (4 weeks in total) we were not aware of the Loyalty program available. It certainly was not mentioned to us on check-in, check-out or during our stay. We only found out about it on our third visit (Jan/19) and were rewarded for that particular stay. Although we asked to be retroactively 'rewarded' for our previous four weeks with Valentine we were told that this would not be possible. Quite disappointing really since we have obviously been 'loyal' customers for all 4 of our stays and not only the last 2. BTW - after our first visit we recommended your resort to our friends and they have now visited your resort three times. If you publish this review please delete my email. Thank you. Eva.

Paradisus Playa del Carmen: Stunning resort!

Beautiful resort with *incredible* and friendly, attentive (without being intrusive) service. Immaculate grounds and picturesque public areas. Lots of unique seating all over resort for relaxing in. Room was perfect, large and modern with in room stocked fridge. Pools were lovely with lots of chairs available at all times (we were there end of January) both on adult and family sides of resort. Bars served wide variety of fun cocktails and staff were friendly and welcoming. Food was fantastic- tr [... read more]ied 4 a la carte restaurants, the best of these being the Teppanaki where a chef cooks for a small party of 8-10 people at a time. The buffets at lunch and breakfast were outstanding with wide variety. Last but not least the beach was amazing, white sand, clean and well maintained with a lifeguard, washrooms and a bar. Would most definitely recommend and will be coming back ourselves!

Dreams Sapphire Resort and Spa: Now Sapphire

The hotel was very clean, staff extremely friendly and food excellent. It was a great place to go for a wedding. The surrounding area was beautiful and the locals were very nice. The weather was great, sunny almost every day.

Catalonia Playa Maroma: Best beach ever!

We loved this resort with its pristine pool, best beach ever and amazing buffet and a la carte restaurants. A few of the negatives which weren’t deal breakers for us were the room was very tired and worn, the AC wasn’t able to cool the room adequately, and the pool bar doesn’t open until 11 am lol. All in all, we loved it.

The Fives Beach Hotel and Residences Playa Del Carmen: Amazing!

We just got back from a 5 day stay at this resort and we couldn’t have been happier! The food was amazing, we loved the Thai restaurant especially, such a great variety of restaurants, we didn’t have time to try them all. The buffet food was the best I’ve even had at resorts as well. The grounds were pristine, clean & gorgeous! It was a tad cooler and windy while we were there so we thought most of the pools were a wee bit chilly unless the sun was out in full force SO we took full advanta [... read more]ge of the warmer adult pool, it was perfect! The staff were lovely and we never had anything but exceptional service! I would definitely come back!

Occidental at Xcaret Destination: Wonderful resort

Resort was beautifully lush, lots of palm trees and other foliage everywhere and paths throughout the forestry. Monkeys, iguanas, deer, agouti’s all over. You really feel you are one with nature. Along with this lushness also comes extra mosquitoes at dusk and some insect bites but use repellant in evening and all is good. Rooms were very nice and immaculately clean every day. Every single staff member went above and beyond to help and make sure you had a good time. Super friendly and fun. [... read more] Large resort with lots to do. Buffet restaurant was very good and 5 a la carte restaurants were also great especially El Pescador seafood restaurant. Highly recommend this resort.

Dreams Aventuras Riviera Maya: Above Average Service

As return customers to the Dreams chain we were excited to visit despite some less than positive reviews. Turns out some of the negativity was warranted. Keeping in mind this is the oldest resort in the dreams chain most drawbacks were made up for with exemplary service and attention to detail. This resort is definitely showing its age as the rooms are musty and in poor shape but very clean. Our standouts for service were Ronnie and Nataniel at the front entrance, Edgar in the Seaside Grill and  [... read more]Julian at the World Cafe, they made our stay. Giuliano with the VIP Club was amazing as well, so helpful. It turned out to be a great vacation with the help of these key people, they more than made up for any shortcomings the hotel had. Would I return here probably not unless the pricing was adjusted to reflect the state of the resort. My bottom line here is that the resort needs a very strong investment by the AM Group or to be sold off to another chain.

Sandos Playacar Beach Resort: Good stay

The beach was amazing, definitely a selling feature of the resort. Nice pools, few different options. The food was ok/good, definitely not great. The room was nice, we stayed in the adult only section which I’d definitely recommend if you’re travelling without children. I wish there would have been more day time entertainment. Evening entertainment was hit and miss.

Bahia Principe Explore Tulum: Great resort and staff!

The resort was great! The staff was friendly and attentive. Rooms were clean and good size. Food was good, lots of variety with a la carte, but make sure you ask about online booking fills up fast! A!

Dreams Sapphire Resort and Spa: Beautiful resort, fantastic trip!

Now Sapphire is a beautiful resort, that we will definitely visit again. The grounds are very nice and well kept. Beach is beautiful! Room was nice, very standard - we stayed in a Tropical View King bedroom. What takes this place to another level is the staff; everyone is amazing, accommodating, and extremely friendly. At the end of the stay, we were asked our favourite employee, and there really are too many to name.

Valentin Imperial Riviera Maya: Absolutely Amazing!

Everything was wonderful!!! Will definitely be coming back! ..................................................................................................................................................