Riu Emerald Bay: Great resort but not enough buffet!

This was our second time traveling there. We loved everything about this resort except we were not that happy with the food and buffet! Compare to other resorts that we've gone to, this big resort does not have enough eating area. I talked to several other people while there and everyone was saying the food quality has gone down since 3 years ago. The other thing I wish they played some background music in sitting area like different bars and their lobby. Hope they do something about thi [... read more]s.

Riu Emerald Bay: Nice resort but food isn't great

This is a nice resort in Mazatlan and we enjoyed our time there. The food was below the quality I would have expected. Towards the end of our stay, the only thing I would get on my plate is fries with ketchup. I'm not a picky eater at all but I found most everything to be either bland or too salty/sweet. Meat and seafood was overcooked beyond recognition. Worst of all, there was NO Mexican food at this resort. I found that ridiculous. I love Mexican food but I could not get a simple taco there.  [... read more]They have a so-called Mexican restaurant at the hotel, which server some bizarre concoction of Spanish/Western that I think any Mexican would laugh at. The cocktails were very good and the servers did try to make the best they could with the things they had. Overall the service was quite good with a few exception, especially with the reception staff, some of whom tend to be rude and dismissive if you complain about something, such as the premium paid internet not working properly. The beach was nice and very sandy, not rocky at all. That's a plus. Overall the resort was ok, but I would not recommend it to friends and family. Normally, when I come back from vacation, I feel nostalgic about the food I had access to. This time, I could not wait to get back to Canada and eat something that had some taste. Some of the people in our group had been to this hotel 2 years ago and confirmed that the food quality has gone down.

Riu Republica: Beautiful Hotel, great staff

We had a wonderful vacation at the new RIU in Punta Cana. Staff were excellent and very happy to be there. Entertainment was great, food was great. My only complaint was that the pools all closed at 7, being an adults only resort we were surprised that there wasn't one pool that was open later. Overall it is an excellent resort, beautiful, fresh and everything you need is right there

Riu Flamingos: Beautiful beach

Enjoyed the beach either in the sun or under palm trees shade. Plenty of room to chose a spot on beach or by the pool. Good entertainment. Hotel grounds are well kept and refreshing touches can be seen on daily basis. Staff very friendly and helpful. The all inclusive has a good variety for every taste. The alla carte is good, interestingly open to all without reservations. Though Italian restaurant no espresso coffee available. The room was well kept including Mini bar. Excellent shower and hot [... read more] water. However, ventilation controls didn't allow for good nightly comfort. We Almost froze first night, and had to request a blanket. Required to turn off ac at night. Good mattress, but pillows uncomfortable. The towels at times had a bad moldy smell, soiled sticky glasses not replaced with clean ones. Besides some of these negative comments, we did enjoy our stay.

Riu Reggae: Good value

This resort was 2 months new at the time of our stay. The grounds are well kept and it's just minutes from the airport which was a huge plus. The beach is a bit small but there was lots of beach chairs available by the pool and sea. One downfall was the absence of any shade on the beach. The food was good and the drinks were good. No room service which is too bad. There is 1 bar open 24 hours with some nacho snacks from 10pm-7am but we were never hungry and never partook in any of the late night [... read more] snacks. There is one rowdier pool and a quieter one. No hot tub. The spa was nice and decently priced. The gym looked small but didn't use it. The room numbers seem to be falling off but the room itself was clean and we enjoyed the large walkin shower. Bed a bit hard. We had a nice partial ocean view room. We spent time on our balcony and it was nice to hear the hotel reggae music or even the night entertainment. The bar tenders were slow at times and would not remember who was first to be served. The entertainment staff was awesome and the shows were decent. Didn't realize there were some shops within walking distance which would have been nice to explore. The locals will paddle their kayak right up to the swim area and try and sell you their hand made crafts or marijuana. Overall we had a great kid free time and we would go back to Jamaica in a heart beat. We might try negril next time for better beaches.

Riu Playa Blanca: Fantastic Resort

Enjoyed our time immensely staying at this resort. A Goldilocks kind of resort in that it wasn't too large or too small; it was just right. Large selection of food during meals, no problems finding a seat. No issues with noise from the night life. Entertainment was fun to watch or educational (one night only).

Riu Palace Cabo San Lucas: Top notch!

A great hotel and great location. The service was impeccable and so was the food. Lobster served several times during our stay. Amazing for an all inclusive resort. This was our second exposure the the Rui Offerings but won't be our last.

Riu Palace Paradise Island: Lovely resort and staff

Beautiful hotel, the staff was very friendly, very hospitable. Good variety of food everyday, very clean! The only issue would be the beds. We were three adults sharing what seemed like two twin beds pushed together...the hotel would do well to bring in proper, full double beds. Other than that we had a wonderful time!

Riu Palace Paradise Island: Enjoyed my vacation

This is a place that one can really enjoy their vacation. However it has its good, bad, and ugly sides: Good: Beautiful views of the pool and beach from our room. Excellent variety of foods; friendly and attentive staff; plenty to drink; less than 5 mins walk into Atlantis and its entertainments; plenty of things to do off the hotel grounds, easy ride into downtown for shopping or sight seeing and local food in the fish fry area. We made some excellent friends (local and visitors). The beach  [... read more]is awesome and so clear you can see school of fish swimming around you without having to use goggles Bad: The daily and nightly entertainment needs some upgrading; the gym could use a room with a view to outside Ugly: At first glance our room looked very good. Then the details started been visible... carpet is shredding and has holes in some places; furniture and doors are badly banged up and worn; green stuff growing on pipe fixtures and towel hangers in bathroom and floor constantly wet from some leaking; TV and phone issues; cleaning staff forgetting to remove dirty pillow cases and towels from the room after changing them. The place needs some upgrading badly.

Riu Palace Costa Rica: Great spot, Highly recommend this resort

Could not be happier with all aspects of this location. Food, service, rooms and facilities all top notch. All staff super friendly and helpful makes you feel they appreciate having you around. Great vacation and loved how clean & safe Hotel and surrounding villages are. Do yourself a favor and stay at this Hotel and visit Costa Rica.

Riu Flamingos: Very nice resort !

We enjoyed our stay there in the second week of January . Rooms are clean and the beach is great. Food is good too. We had wifi but it is only accessible in the public areas. One had to pay extra if you want one in your room. Rates vary depending on how long you want it (1, 3 days). One can go to Puerto Vallarta proper by taxi and in our case by bus (a lot cheaper) which you can catch at a corner just outside the hotel. We went to Malecon - a tourist spot in P. Vallarta proper riding the bus. St [... read more]aff are friendly and helpful. Premises are kept clean regularly.

Riu Merengue: Above Average

We were there the week of Jan 10-17 weather was rainy and cool which is out of our control. The resort was at full capacity which made getting chairs by the pool impossible if you weren't out saving them by 7:30 am. Stormy weather also caused excessive sea weed on the beach all week which wasn't dealt with in a timely manner. We had 5 rooms booked with our group and the problem we had was we were all split up all over the property and they wouldn't move us closer together for 3 days. Buffets.  [... read more]Breakfast was standard fare along with lunch. Dinner seemed the same as lunch, chicken, pasta, pizza, pork, fish and beef. There was only one themed night which was Mexican and it was good. No shrimp or other types of shelled fish. Went to the Italian restaurant which took way to long and food was OK. Doesn't sound like a good review but weather had a lot to do with our unhappiness.

Riu Emerald Bay: Amazing trip!!!!

Such an amazing vacation. The hotel was clean. the service was amazing. the staff was amazing. the hotel isn't to big so you don't need to walk far for anything! good drinks! will definitely be going back

Riu Cancun: Superb

The Riu Cancun was fantastic. The staff were so much fun, we didn't leave the resort at all and we were never bored. The food in the buffet was pretty amazing. Great selection (and I'm a picky eater) and always fresh. The a la cartes weren't anything to write home about but they were still good. The evening shows were also really entertaining. Rooms were clean and modern. I would definitely stay here again.

Riu Emerald Bay: Great resort!!

The hotel was a bit dated but very well maintained and very clean. The grounds were well manicured and beach was great. All the staff very friendly and helpful. The restaurants were closed a few nights and weren't true a'lacarte (still buffet style) The main buffet and Italian buffet were excellent!! Great variety! Would definitely rebook and recommend.

Riu Playa Blanca: The Hotel Riu Playa Blanca is a great resort, but the entertainment at nights lis of very poor quality

Everything was fine excepting the entertainment. Sunwing is not customer oriented. There was a glitch with the movies on the inbound flight and the cost of their food and beverages is excessive. It is disconcerting that a 5 1/2 flight does not offer any snacks and food with the exception of water and soft drinks. I don't plan flying Sunwing any more or taking your tours which have them as the Carrier.

Riu Playacar: Great hotel

Hotel has been totally renovated. Rooms are large, modern and kept very clean. Buffet testaraunts good selection and quality of food. Staff through out were very friendly and smiling. Bar service was good. Great access to beautiful wide sandy beach. Pools were always clean. Ample loungers around pools and on beach. Good location with short taxi ride to 5th Avenue. Small shopping center accross the street, Nightly entertainment was poor.

Riu Guanacaste: Amazing resort!

The Riu Guanacaste was outstanding!!! The buffet was enormous with so much selection, unbelievable!!! Grounds were gorgeous and impeccable, staff worked around the clock landscaping and cleaning. The resort public areas were extremely clean, staff work super hard to keep up the cleanliness! All staff were very friendly, greeted us with Hola every time we passed by. There is absolutely nothing to complain about, stunning property😍, amazing staff that took very good care of us!!! Definitely ex [... read more]ceeded our expectations!! We recommend this resort to everyone! Thank you so much for your hospitality! Hola! Tanya & Mark 😎

Riu Ocho Rios: Best Bang for your Buck

Grounds- Large area divided by 2 wings but not too large for you to take forever to walk through. They kept all the public areas clean and you could see alot of workers maintaining the floors, washroom and eating areas Restaurants- great Food! The jerk shack, plantation, Japanese and Sir Richard restaurants were amazing. It was interesting that they didn't take reservations for the a la carte but once you understood the system (wait for the dinner rush to end 6/630pm) it was okay. didn't want [... read more] to long for dinners Rooms: stayed in the Deluxe Wing because we wanted more space, free wi-fi and to be closer the quieter (not alot of kids) pool. The rooms were old school colonial style but were kept clean. The bathrooms could use a major upgrade (tub was peeling and ceiling needed new paint) but it was manageable. Extra towels were delivered daily Pools- Great large pools with a lot of space so they never felt too crowded with alot of people in them Beach- the beach could have used some raking and cleaning up the seaweed but it was managable to walk over to get to the warm ocean. Ample loungers available. The Deluxe section had the better quality clean up of the beach and loungers to relax in Service: Very attentive support workers to attend to your needs.

Riu Palace Peninsula: Huge resort far from the noise.

We stayed for seven nights in the king jacuzzi suite. The suite was massive, larger then our 2 bed condo downtown Toronto with a huge patio. Amazing views of the sea from every window. We were on the sixth floor. I've stayed in many all inclusive resorts this was by far the best suite we've stayed in. That said, the food was poor for a hotel of this grade. We were left hunting for it a lot throughout the day which infuriated us. Drinks too you needed to tip just to get beach service. The [... read more] service, I found almost everyone I dealt with had poor customer service. From the front desk to the bars. Some were great but on the whole not what I would expect. This is contrary to every other Mexican resort I've stayed in. I really found them all to be unfriendly and unhelpful. The other glaring thing I noticed was the lack of English. Again a resort of this size and star rating I would have expected better. I found this a plus, but it is a drive in a cab to the main strip. Because we found the food so poor at the hotel and truthfully because we like to eat out we left the hotel every night and found ourselves spending as much as $30 US to get to any particular high-end restaurant. Overall I found for the money we spent and the suite we stayed in, it was good value for money. However if I had stayed in a regular suite which were no larger than small New York hotel rooms I definitely would not recommend this hotel there are better beach closer to the strip in Cancun. If you're not a really fussed about food but do you want five star amenities this hotel really does have all of that.