Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Private  - 

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Riu Palace Paradise Island: Nice hotel

Exellent food near by atlantis hotels room service was excellent ocean views was great majority of staff were great except one of them was amazzing u will meet her when u go there such a awsome best smile lots of fun

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Private  - 

Verified Purchaser

Riu Republica: Good resort

Riu republica was a good resorts with many perks. The entertainment was great, very friendly staff, beautiful beach and pools! However the food wasn't good and at times I found the dining areas not very clean.

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JR the original  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Truly a Palace

Having stayed at adjacent Riu Sante Fe twice before, this was a nice upgrade! The food quality was quite a bit better . Nicest change was to get rid of the early morning reservations to get the alacarte restaurants. Instead it was first come first serve, and if you weren't early enough for first seating, they gave you a buzzer/blinker, to let you know when table is ready. Very clean resort, and good staff! Location is great, about a 20 minute walk along beach to the Marina. Spa was disappointing [... read more]

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Debi  - 

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Senator Puerto Plata Hotel: Not what it used to be

This was our fifth time at the resort and unfortunately our last. From the rats running through the lobby to the roachs on the buffet the resort has gone downhill. Room smelled musty with a large critter included. We had to switch rooms. I wil say the entertainment staff was excellent as always. It's too bad it has gone downhill as this was one of our favourite resorts.

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Dee and dek  - 

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Riu Guanacaste: Meets all needs

Overall we found this resort to be at the top of our list vs. the others all-inclusive’s we have stayed at over the years. It was great not to line up in the morning to make reservations at the al carte restaurants as it was 1st come 1st served; they would give you a beeper when your table was ready if full at the time you arrived. At most it was half hour wait, just went for a drink at the garden or lobby bar. The rooms were large, clean and the room was cleaned by 10am every day. The rooms [... read more]

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Private  - 

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Riu Merengue: Waste of Money

Our first of three rooms had two twin beds pushed together as opposed to the king size bed we had booked, it was like sleeping over at the girlfriends house when I was a teenager. The second room smelled of mildewed basement and old socks and finally the third room's air-conditioning didn't work. At this point we gave up on getting a decent room. The water and the beach were dirty and while at the beach we were constantly accosted by people trying to braid hair or sell tours not associated with  [... read more]

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Private  - 

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Riu Reggae: Great Resort!

The Riu Reggae is a relatively new resort in Montego Bay. The grounds are beautiful and nicely kept. The Staff were friendly, welcoming and professional. Our ocean view room was wonderful! The food was great in the buffet and all the four other restaurants. The beach was small but kept clean, and you could walk through to the beaches at the other Rius. All in all a great experience. Well done Riu Reggae!

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Private  - 

Verified Purchaser

Riu Merengue: Great vacation

We just got back from a week away. I was traveling with my 3 boy - 13,11,9. They had the BEST time ever. The staff was amazing. Always happy, and so friendly. There was always something to do. The hotel was nice, they kept it clean. They were really quick to take care of anything you needed. The staff is what made this trip so amazing. Mel

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Private  - 

Verified Purchaser

Riu Republica: Disappointed!!

This is the fifth RIU I've been to. I was disappointed with a few things. First off the room was excellent. The room was kept clean by the staff. Unfortunately the public areas were not kept as clean as they should be. The food was acceptable but nothing special. The staff were very friendly and helpful.

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Jtomasik  - 

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Riu Negril: Fabulous Hotel!!!

Been to Jamaica 3 times before but 1st at Negril. The resort is beautiful and exceptionally clean. Reviews we read about a terrible beach with seaweed are totally false. There is natural vegetation in the water which you can walk around and the water is crystal clear and very calm. If you want all sand just walk to the Riu Tropical. The staff here are great and they make sure you have a great time. The 2 problems we encountered were: 1.) No coffee makers in the room but we just managed t [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: 5 plus hotel

Checkin and out went smoothly without any long waiting time. Rooms are very clean and nicely decorated. Our rooms have very nice view of the water and the mountain. What is missing is the coffee pot so we can enjoy our early morning enjoying the view while drinking our coffee Hotel grounds are immaculately maintained and the close proximity to the beach and pool We are very impressed with the Riu brand and was very happy with Lisa(agent) assistance.

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Private  - 

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Riu Merengue: Good time away

All in all this hotel was good and we did have a nice time together as a family. I was happy with the cleanliness of the resort and the facilities, the rooms were done every day and very clean, there were plenty of chairs at each pool (and options for pools) and the beach whether you wanted sun or shade, the buffet had a good variety and plenty of space to accommodate the 6 of us eating together and because you could go throughout the resorts you could pick which show if any you wanted to see t [... read more]

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Private  - 

Verified Purchaser

Riu Montego Bay: Relaxing Time

Just came back from a week stay at the Rui. The hotel room was clean. The mattress was hard but I liked it that way. We had an old tube tv in the room that had a snowy picture for the whole stay. Not impressed. We did have free drinks in the room. Nice touch! The staff and service was great. The food was good. Lots of selection in the buffet and they have an Italian and Japanese restaurant which are fantastic! The beach was nice but the water had seaweed all over the place. You're near t [... read more]

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Hooky123  - 

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Riu Emerald Bay: Very Nice Resort

the staff,food and grounds all excellent,the rooms were ok,clean but starting to show their age the only thing I did not like about this location was the lagoon right next to the resort,it was disgusting full of garbage and smelled bad,it needs to be cleaned up ASAP

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Ashton88  - 

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Riu Playa Blanca: Mixed emotions

The convenient 10 min ride to the hotel from the airport was great! You never had to dread the typical 2+ hr commute to get to your bed. The hotel and grounds were very modern and very clean. The food although not astounding was not unenjoyable, in fact there were many things that the RIU did very well. The staff was very pleasant and very helpful. The rooms were speacious and the views were great from whatever room. The ocean although very dark was very warm. The sand being a Black sand/white s [... read more]

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Private  - 

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Senator Puerto Plata Hotel: Great Resort, Amazing People

The Riu Bachata is a wonderful Resort, beautiful views, from the beach to the mountains to watching the cruise ships come in. We had a terrific time. Fabulous people, everyone there worked extremely hard to make our trip incredible. Loved the entertainment staff.

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Glenda359  - 

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Riu Vallarta: Great time at Riu Vallarta!

This hotel has it all. Every amenity we needed it had. The room was clean and spacious. The food was great with so much variety. The location has a fantastic beach. The staff is soooo good!! They run everywhere with a smile on their face and a helpful had for anything we needed. While the hotel isn't close to downtown PV, its still within walking distance of Bucerias and a whole different venue. I have been here before and would recommend it to anyone. Its got good bang for the buck.

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Lonnie Law  - 

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Riu Palace Cabo San Lucas: Nice Resort... bad airline!!!! - Sunwing

Loved the resort but I will never fly Sunwing again!!! I thought a charter wouldn't be much different than a main stream airline. However, really bad start when I was singled out to weigh my carry-on. I had a normal sized carry-on that weighed 8 kgs....that's 17.6 lbs. Apparently Sunwings maximum weight for carry-on is 5kgs...thats 11 lbs !!!!! WTF? All other airlines are 22 lbs. My girlfriends carry-on was much larger and weighed 20.2 lbs but they never weighed hers???. There were many, many [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: Amazing Vacation in Costa Rica

The resort was beautiful, the grounds were green and colorful very well maintained. The pool was huge and designed for all ages. The entrance foyer was very welcoming with free Wifi and always a fresh flowing breeze. The rooms were spacious, well maintained and the cleaning staff were great. The food at the restaurants/buffets was excellence. The bartenders were amazing and more than willing to make a drink of your liking. It is an excellent family resort. On the not so positive side, the  [... read more]

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Private  - 

Verified Purchaser

Riu Ocho Rios: Rui Ocho Rios - a great resort!

Very good resort. Stayed first week of January 2017. Lots of activities. Food was very good. Great buffet meal choices, sit down restaurants were also very good. Lot's of places to get drinks. Pool areas and beach were outstanding. Check-in process experience not the greatest.

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