Iberostar Origin Laguna Azul: Good Resort

This was our first visit to Cuba. I have to admit Cuba was definitely not at the top of my list of travel destinations, I was also told to lower my expectations and I did, but it turned out to be better than expected. The grounds were really nicely kept, the room and food was ok. It was the same meal everyday but we ate at the a la carte 3 nights out of the 7. Overall we had a really good time and Cuba does have some of the absolute best beaches. We also did an excursion into Havana and we l [... read more]oved it. Everyone has a different idea of what beauty is, but if your idea of beauty includes old structures, old vintage cars and the like then Havana is one of the most beautiful City's and you must visit! I will definitely go back to Cuba.

Iberostar Selection Playa Mita: Fantastic Resort

Not much not to like about this resort. Very friendly and efficient staff and everything is done well. Definitely a 4.5 star hotel. We went off season in early September but the resort was fully staffed. Food was very good; can't comment on the quality of the alcohol since we drink almost exclusively beer but I did notice that they had premium alcohol and I didn't hear anyone complain.

Iberostar Waves Costa Dorada: Greatest Vacation

Iberostar Costa Dorado is a wonderful resort. Loved our room (building #5 ocean view), beach, food and service was great. Only complaint is with all the technology and rechargeable items guests carry with them on a regular basis, they MUST get the card reader problems fixed!!! We had to get our card recoded every time we left our room even when carrying NO electronics with us as they were mostly locked in our safe in the room. This became very inconvenient especially at the end of the day when a [... read more]ll you wanted was to go to bed. Otherwise, no complaints and believe me even the card reader issue is resolvable and my husband and I would go back again! Thank you for our first child free / no babysitter vacation!!!

Iberostar Selection Paraiso Lindo: Amazing resort

The hotel is clean and tidy. The breakfast, lunch and dinner buffets were awesome. The restaurants for dinner in the evening were excellent and service was exemplary. There is a lot of entertainment for kids and am sure kids would not be bored here.

JOIA Rose Hall by Iberostar: Couldn't be better

This place is absolutely the best at everything. You never had to ask for anything they have it together at iberostar. Will not disappoint!!!Grounds and accomadations are immaculate .Can not wait to go back

Iberostar Waves Paraiso Beach: Amazing resort

This was our first time in Mexico and we had an awesome time and we can see why people are return visitors to the area. Our hotel room was always clean, the staff very friendly and helpful and the resort overall was very impressive. The al la Carte were all good except for the Cajun night which seemed totally disorganized and our server totally forgot about our meals. The Japanese night was the best out of all the al la carte evenings with its excellent entertainment and food which even mad [... read more]e our 9yr old daughter want us to try to book a second night!!! We never struggled over where to eat at any time of the day. Best to book your al la carte as soon as you arrive if possible so as not to be disappointed. This was a tip we read off Trip Advisor website and there was a number of topics which we also found useful during our stay. We had initially booked to be in the Paraiso Beach but our initial agent was retiring and didn't tell us that not ALL restaurants were available to us if we'd stayed at the Beach and it wasn't till I spoke with a second agent who took over our file who advised us and we subsequently upgraded to the Lindo. We succumbed to greed and did the supposedly 1 1/2 hr presentation/breakfast for the Iberostar Plan....we'd been assured it would only be 90 mins and if it wasn't for us we could leave. We were too polite and finally at the end I had to firmly put an end to it in order for them to stop coming back with another offer to keep us there!. We used the voucher from this painful experience to enjoy a great morning snorkeling.

Grand Memories Cayo Largo: Not Bad At All!

This Resort its fine! I like it! The staff is VERY friendly! Always ready to help! They even gave me a surprise birthday cake, how nice of them. The food is ok, i mean its Cuba....any resort in Cuba you are going to have issues when it comes to food. But still I would go back to Iberostar Playa Blanca.

Iberostar Origin Playa Alameda: an overall good resort

The hotel was nice, with its colonial architecture, the food was good, and all accommodation accessible, a direct access to the beach, and the bus stop not far from its entrance, people were super nice and friendly, always smiling and warm, But I think the hotel was short stuffed, we definitely had some issues with the overall service, we have been given a 2 beds room while we asked for a one queen, and when we have been told someone will come to fix it, no one showed up, the very next day, o [... read more]ur room got flooded because of a storm and we woke up in a big lake in our room, we been told that an other room will be ready the same day and we can check in at 2pm, we went at 4:30pm and the room was still not, we have been given another room an hour later that was, the next day, water was leaking in our bathroom sealing, and the power circuit would go down each time we turn the lights on, they sent some one to only take the lamp out and let it leak for 2 days. other than that, the experience was good.

Iberostar Selection Ensenachos: Bed bugs nightmare!

This hotel must have been great...10 years ago, when Iberostar actually cared. This is NOT a 5 stars hotel, even for Cuban stadards (we have been many times in Varadero before). The service is only good if you tip. The food selection's very basic. Always the same stuff over and over again ( buffet and restaurants). Had problems changing the beach towels. But the definite worst was the bed bugs/fire ants in the room. We even changed rooms but had the same problem. We came back home with severe bi [... read more]tes all over our bodies and pain for several days AND night. Needless to say, we will never go back to this resort.

Iberostar Selection Ensenachos: Met expectations

This is our second time to the resort but first with 2 teenagers. We stayed in both the Spa section and the Grand Villa 2 bedroom unit. If you enjoy a more tranquil vacation within a beautiful environment surrounded by nature, this may be a good choice for you. Not a great choice for those who struggle with walking. Rooms and villas are showing signs of wear since our last trip. Food was good (lots of freshly grilled fish choices!) The people of Cuba are like no other and we hope that that never [... read more] changes. Lined up for our trip home beside a Jet Blue Flight to Fort Lauderdale with NBC reporters......glad we visited Cuba before the American influence.

Iberostar Waves Paraiso del Mar: Exceptional Hotel

Our stay from August 20-27, was wonderful. We celebrated our 25th Anniversary while there. The hotel sent champagne and strawberries to our room that day. That night at dinner the sample was covered in rose petals and more champagne. Above and beyond.

Iberostar Waves Paraiso del Mar: Amazing experience

We were stoned by the size of the pools and generally the hotels, you feel like in a small city, no need to go outside; plenty of things for kids to do; people extremely nice everywhere at the hotel. Great food.

Iberostar Origin Laguna Azul: Great Cuba Resort

Staff are wonderful throughout the hotel. Beach is beautiful. Food was good for Cuba. Rooms were clean yet getting old. Beds were uncomfortable. Pools were clean and lots of chairs. Three days in a row they did not have clean towels.

Iberostar Origin Playa Pilar: The best resort ever

The resort is absolutely beautiful. The amenities amazing, but the best part of all THE PEOPLE!!! Cuban people is amazing, I have no words to express my gratitude and my desire to comeback as soon as possible

Iberostar Waves Rose Hall Beach: Exceptional Resort

I highly recommend Iberostar Montego Bay. It's an excellent hotel. Extremely clean. Lovely rooms. The grounds are well maintained. Great architectural design in the common areas. Staff is very friendly, helpful and accomodating. Food is AMAZING! Our best vacation yet!

Iberostar Origin Playa Pilar: Stunning

Initially they sent us to another persons room, so they upgraded us to junior suite. Weather was perfect. It was the furthest hotel from the airport, but very worth it. It was only about 50 minutes. Very new. The food was better than other hotels. The beach isn't very nice but the water was, so that didn't matter. Crystal clear water. They weren't any hotels on either sides, so that was nice. The staff were fast friendly. Staying here again for sure.

Iberostar Origin Laguna Azul: Dado Ben Brith

had big problem in my room took lot of pictures and show to the customer service and they agree to change my room received a more expensive room but this room had different problem but was better than the first one ,It took 2 day to fix plumper problem The safe was not in the closed cabin just on top of shelf ,took a picture holding the safe.

Iberostar Origin Daiquiri: It was a nice relaxing time away.

This was my daughter's first all-inclusive experience and she enjoyed it. The hotel is clean and the beach is beautiful. The wait staff is friendly and help to make you time away even more enjoyable. Our room was clean and adequate. A good time away for those hoping to enjoy the sand and sun.

Iberostar Origin Daiquiri: Iberostar Daiquiri

The hotel is by no means a 4 star even at Cuban standards. The quote "updated rooms" are by no means 4 star but they suffice. the beach and grounds themselves excellent and worthy of 4 star rating for sure. We are not pool people but we did venture in a few times and ever though the pool is small it was not crowded even during the foam party which was a lot of fun. There was an issue the first 3 days we were there with beach towels. It finally took a visit to the ola sun rep Juan and a trip t [... read more]o customer service to get our first beach towels, After that there were towels every day no problem. They explained that all laundry is done off site on the mainland and that there was an issue with the company doing the laundry. The general hygiene of the the buffet is poor however. we were welcomed with dirty table clothes that continued to be there for the week without being changed. As per the beach towel issue above the laundry is done off site, however this is not an excuse. The chairs are due for a replacement but the tables as actually OK. They would be much better of removing the cloths completely. They use the black mesh things on the table put your plate on however these harbour germs and bacteria and the waiters and waitresses don't seem to be provided with any cleaning products to wipe them down after each use. This is just general hygiene that needs to be addressed and is letting the hotel slip in standards. Most of the reviews I have read said that the food was good. I don't know if my standards are different but it was not good. It was better than 12 years ago but the smell of burnt food was the first thing that hit you as you walked into the buffet area. Most times the pasta was edible and the burgers were hit or miss but stay away from the beef. There were 2 toasters and i learned after the 2nd day to place bread in the 2nd one 4 times alternating sides each pass and it toasts. The 2nd did not even warm bread and neither had working controls. there was burnt pork chop, burnt beef and chicken all cooking on the same grill so I was very concerned over cross contamination. There was a separate fish grill which always had cat fish. the salad bar was made up of cucumber, sometimes tomato and purple cabbage.We did not see any form of lettuce for the week. We ate at the Mexican which was a bit of a joke but cleaner than the buffet at the front of the house anyway. The Italian was no better as we ended up at the buffet after eating there and we were told by other guests not to go the the Cuban. At the pool snack bar during the day they did cook some very good food. The burgers were not burnt and they cooked "chicken parts" which were pieces of chicken cut up into small wing type bites which were coated and deep fried. They were excellent. Enough with the bad. We went for beach and relaxing and did not expect top notch food and that's exactly what we got.The shows and the entertainment team are top notch and although the venue for shows is small and the AC does not seem to work well they put on some pretty fun entertainment.

Iberostar Waves Costa Dorada: Great Time

Hotel grounds are well maintained. The seaweed on the beach was never cleared the whole week we were there. The beach in front of the hotel is full of seaweed. Service was okay. Food was good. A couple of times I had to wait for food to replenish. There was one guy managing two different food sections. He had to run back and forth between the two sections to replenish the food what I found was a little bit weird. They should have at least onee guy per station.