Hotel Roc Casa del Mar: Great resort

Ola, Myself and my daughter who is 2 years old stayed at this resort and we really enjoyed it. The resort is new, clean and very big. However, it does need a little more landscaped areas and maybe a few more palm trees. The beach is absolutely amazing. The food is what people expect from Cuba but it is a little better than other resorts. Entertainment was excellent and all singers dancers, were putting on an amazing show every night.

Melia Las Dunas: Great Time

After reading other reviews on this resort I was pleasantly surprised. Our room was very clean and comfortable. There were lots of chairs at the beach and pool. Entertainment was also very pleasing. Always found lots of fresh food at all the various locations on the resort. Staff were pleasant and helpful. We returned from this resort Jan. 19/17

Royalton Cayo Santa Maria: Royalton Cayo Santa Maria

Nice beach，nice weather, the vacation was overall okay. The resort was very small with not a lot of activities. However, the basic facilities in the resort was nice. No wifi no cellphone signal. Sufficient food variety for a 3-4 day stay.

Roc Lagunas del Mar: the the warwick has to pick up on

Hi there we love the Beach's the bars on the beach the drinks we enjoy them very much sev was very good the food was not to bad they have to put some spice to it it all tease the same the room was clean we stay in the only think we had to call down every day to get are mine bar fill and wait for them to come do it every day this happen not good was not happy with that .the show were good at night enjoy them over all they need to get spices to the food and cook thing like the bacon longer it look [... read more] like it was not cooked to long not good when you are eating pork the lady's that bring you the drinks are very nice they have a hard time under standing you over all very nice hard working people would l go there again for a say no

Hotel Roc Casa del Mar: The good, the bad and the great!

Rooms - Nice and modern Service - Friendly staff Food - I got food poisoning...buffet was not the best. Many restaurants were closed throughout the day and only snackbar available. They did run out of a lot of food and we ate ham and cheese sandwiches most of the time. Only good restaurant was the italian. So definitely lacking in the food department here but so is all of Cuba. Entertainment - Nice water activities, yoga, stretching, dancing, shows.. Beach - Spectacular clear water.. [... read more].this is truly what made our trip Pool - Two large pools each with a swim up bar/volleyball net Location - 2 hour bus ride from the airport but very secluded and safe Value - For the price this was a great deal at a newer resort as much of Cuba is very out dated.. Overall - 6/10

Roc Lagunas del Mar: Awesome trip

I travelled with my husband and two children 6yo and 4 months old and couldn't have enjoyed it more. I'm surprised it's not in better shape considering how new it is. Overall very friendly staff felt so safe with my family and the food was cuba what else can I say.

Hotel Roc Casa del Mar: Wonderful

Everything about this resort exceeded my expectations. It was clean and modern. The food was far better than other Cuban resorts we've been to. The staff were wonderful. This resort is more suited to couples, quite mellow and relaxing. The only things I didnt care for (not the hotel's fault ) was the long bus ride to get there and the beach was dependent on the tide.

Playa Cayo Santa Maria: excellent hotel - lots of activity

The grounds are very well kept and enjoyable just to walk around. The beach is very close with a bar and grill and the view is spectacular. There are many pools to use and generally lots of chairs available. The food was good but got a little repetitious after a few days. The staff was more than helpful and English was not a problem.

Playa Cayo Santa Maria: Not good

This resort had no frozen drinks, beach was terrible, beds were very hard, most food was terrible and we suffered stomach pain for a few days as a result. Service was good and most staff was friendly.... not impressed with the entertainment either.... would not go again

Hotel Roc Casa del Mar: Great NEW resort with amazing staff

- room was very modern and clean, shower was walk in with raindrop head (amazing and romantic) - pool was a little on the cold side but the pool bar staff on the left side made our trip unforgettable and the entertainment staff are very energetic and have activities each day by the pool - the beach seems rocky at first glance but once the tide is out, just a minute walk from the left side walkout is amazing white sand (if you love snorkeling or collecting shells, this beach is for you!!) - [... read more] food was great if you are brave enough to eat their cuisine (fish, seafood, rice) otherwise mediocre - a la carts are no reservation which meant getting there 10 minutes before they open to ensure a seat, otherwise first come first serve - if you plan on tipping the cleaning staff or even the entertainment staff instead of money bring items of everyday use (shampoo, toothpaste, clothes, sandals) these items are very expensive for cuban residence - loved this resort and would return in a heartbeat!!!

Playa Cayo Santa Maria: My stay in Cuba

The Playo Cayo was a very nice resort, the staff was fantastic!!! The beach was beautiful but was only able to swim in it one day because the red flag was up the entire time. Weather was wonderful but my one complaint would be the food it wasn't very good

Royalton Cayo Santa Maria: Royalton/ cuba

Honeymoon Vacation - Booking #88663312 We were picked up at home by limousine and driven to airport. We arrived 3 hours early for our direct flight from Toronto to Santa Clara and waited to be booked in. We booked Elite Plus to enjoy the additional services offered and had seats 16 B and C on our flight to Cuba. When rep was finally available, she took our passports and boarding information. She took my luggage first and weighed it along with my carry on luggage.  [... read more]She tagged my large piece of luggage and then my carry on. She then proceeded to tag my wife's large piece of luggage and then her carry on. She handed back the passports and paperwork along with the tags from the two stowed pieces of luggage. As we were about to leave her, she requested the passports back which surprised me, however she took a look, and then explained the two tags were in my wife's name and she circled the flight number, boarding time and said it would probably be from Gate B, but to check the television monitors in 20 minutes time - which we did. Her English was broken and we asked her a few times to explain things as we wanted to ensure we fully understood what she was saying. We picked up something to eat and sat and enjoyed prior to going to our boarding gate. The aircraft was very late arriving - the in-flight crew waited in the boarding area with us. By the time the plane was cleaned and serviced we were over an hour late. The flight was smooth, food good and crew wonderful. Needless to say we were tired when we arrived and knew we had a long trip to the resort ahead of us. My wife's luggage came off the plane immediately and she picked it up. We waited until the carousel stopped and questioned the staff at the airport regarding my bag. No one seemed to understand our dilemma. Finally someone set us up with airport personnel to fill out a “Property Irregularity Report”. We then proceeded to go outside to look for our Sunwing Rep and bus and when we couldn't find one, we went to go back into the airport. The doors were locked and we could not re-enter. We went to the bus staging area and asked a few other reps where our Sunwing Rep was. No one could find him. My wife finally stayed with the luggage we had and I finally found someone who could understand English to go inside to find a rep. That rep finally walked us back to the bus staging area. Our bus had already left for the resort, so he managed to put us onto an other bus and they dropped us off. Needless to say it was now very late and although we were ensured our luggage would be delivered to the Royalton once it was found, we boarded the bus with an uneasy feeling. We arrived at the Royalton around midnight and the hotel staff were very accommodating, however when we entered our room and got ready for bed, neither of us were happy with the accommodations. The curtains were falling off the rods, the pillows were terrible and there was only one spare. My wife removed the bed cover and folded it up out of the way - it should have been laundered. It wasn't at all as represented on line. We had a terrible first night and in the morning I went to the front desk to request another room. I spoke to the Manager and we were moved at 2 pm that day to much more satisfactory accommodations. Every morning I went to meet the Sunwing rep to inquire about my luggage and every day it was the same answer. We checked after each flight arrived from Toronto, but to no avail. I made some calls to Toronto regarding my luggage - I was assured the search would be accelerated. I did receive money daily and my wife and I went to a few other resorts looking in their gift shops for shorts, t-shirts, shoes, underwear, toothbrushes, dental floss, shaving equipment, hair brushes, etc. Shaving with the resort razors was brutal. Unfortunately I have a size 12 shoe and a triple x shirt, so we managed to find only a few pieces that barely fit. I did find after shave. Wearing black jeans and a heavy dark golf shirt was a little much in the heat, not to mention washing the same clothes every night to wear again the next day. I finally sent my clothes to the laundry in the morning on the 10th for a good cleaning - requesting them back by dinner so we could go to the restaurant - they weren't returned for 2 days - I had to send the butler out to find them. Another fiasco! A fellow Canadian left me his sandals when he returned home because he felt so bad. We heard that the vendors had changed at the market so we went back on the 13th to try our luck - my wife found sandals that fit me and we were looking at shirts when she stepped forward and fell off a raised area where the vendors had their racks. Her ankle swelled immediately so I went to get some ice. One of the vendors got a taxi for us and we went to the Clinica International in Cayo Santa Maria. X-rays were taken and after examination by the doctor he explained that it was a severe sprain and he wrapped the ankle and said to use analgesic cream, gave her pain medication and an additional wrap for her ankle. He suggested she have bed rest with foot raised and on and off ice compresses for a few days. The ambulance ended up taking us back to the hotel as there was no taxi nearby. I had meals delivered to our room because it was too difficult for her to get to and from the restaurants. There were additional fees for taxi's, tips for room service, not to mention the missed meals and entertainment in the lobby and bar or the days that we should have been at the beach. We missed going away last year to save for our wedding and what we thought was going to be the best honeymoon ever. We are very thankful for the staff at the Royalton. They went above and beyond their regular duties to accommodate us in every way possible. Our Sunwing rep Ms. Rodriquez was wonderful. It is just beyond me how we can track Fedex from the moment we drop the package off - put it on 2 or 3 different flights across the country- drive it from one depot to another and monitor it daily until it arrives at your door and yet a simple transfer on a direct flight from Toronto to Cuba gets lost in the abyss. After 28 years together, we finally decided to get married. We had a very romantic wedding in Niagara Falls on December 17 and were so looking forward to an extended vacation at the Royalton. Hopefully Sunwing will look into this matter and contact me. Regards, David J. Wallis 3535 Fowler Court Burlington, ON L7N 3W3 Cell: 905 630 2223

Melia Las Dunas: Beautiful Resort

The resort was beautiful and the grounds were kept clean and maintained. The staff is amazing, happy and very willing to please. I have never seen a beach as gorgeous as this. The sand was so soft and the water amazing in colour. The only downfall I would say to our trip in general was the food was not really that great. I am not sure that this downfall is confined to this resort though. I have heard that about Cuba travel in general. All in all I had a great time, and if Cuba is your des [... read more]tination I would recommend this resort.

Hotel Roc Casa del Mar: Wonderful, Relaxing, Perfect Vacation!

Ocean Casa Del Mar was absolutely breathtaking. From the beachfront property to the immaculately clean resort, we would go back in a heartbeat. The service was the best we have ever had. Thank you all!

Memories Paraiso: Horrible Resort Would never go back there again

The resort was not a good one at all. We were very disappointed with the service, the rooms, the buffet, food, washrooms, for the money we paid. It was a real rip off. Would not advise anyone to go there as there might be way better places than memories.

Roc Lagunas del Mar: You will enjoy your stay at this resort!

Overall it is a gorgeous resort! The grounds are just beautiful. The rooms are exactly what you see online. Clean, cozy and modern. Nice variety of places to eat. The "a la cartes" were wonderful! The Buffet was what you would expect in Cuba. However the Smoothy station, fresh crepes for breakfast, stir fry/pasta stations makes up for the so so Buffet. Our room was located closer to the main resort which was a good thing as the washroom in the resort was not kept up to par. Overall we did r [... read more]eceive wonderful Cuban hospitality! We felt that the level of customer service was not the same through the resort. Ex. The downstairs bar near the theatre offers most of the nightly entertainment but the bartenders were not very friendly. The swim up bar bartenders were absolutely amazing "Ask for Luis" he's the best!!!! The snack bar servers would always greet you with a smile as would the buffet staff. The resort itself is fairly remote. Which offers you beautiful scenery and peace and quiet. No resort is perfect as there is always room for improvements. Overall we would give this resort 4 stars as the price of our stay and all the above made it a fabulous vacation! We can't wait to visit Cuba again. Note: This is a family resort and a couple without kids can will have a lovely time. Just keep in mind that activities and entertainment was geered to families.

Melia Las Dunas: Very Nice resort!

Very clean resort, gorgeous architecture, beautiful lush landscaping. Huge pool, great food selection, friendly staff. Crystal clear breathtaking beach with white sand. The only downfall was the cold showers!

Melia Las Dunas: Melia Las Dunas has Flopped

The review below is word for word what I submitted to Trip Advisor. It is interesting to note on TA that the general manager's reply is a stock reply that ha been copied as a response to many unfavourable reviews. As for the place and its problems having been resolved, far from it, and still ongoing as of our departure on Jan 12. I guess only a significant health situation as happened a few months back at Memories will open their eyes. " Arrived on Dec 29 with great expectations for our fourt [... read more]h visit to Melia Las Dunas and to celebrate our 49th wedding anniversary. Sunwing flight was uneventful, although a little late departing because of deicing and traffic. Arrivals area in Santa Clara was total chaos with what appeared to be a flight full of Cubans coming from USA to spend New Year with families in Cuba. Bags were scattered everywhere and finding our own was much more of a challenge than usual. Exiting the terminal was complicated because of the large number of people and a new system of customs where if you have nothing to declare, you supposedly can go directly through the "green lane" (explained on the Customs Declaration form); except that there is no indication where this green lane might be, and everybody congregates around the one exit door. The good part, there were not too many people leaving for our hotel so we were on our way without too much delay. Check in at the resort was quick and we were soon on our way to our room. Room was on second floor, close to the "quiet pool" as we had requested, and was clean and ready for our arrival. And then things went downhill! Because of ongoing renovations to the much larger International Buffet, the only area for buffet meals was the Buffet Criollo, a dark, dingy, and smelly place with very limited food preparation areas and even fewer ready food areas. Salad bar was void of oils and dressings although the bottles were there, but empty. The International Buffet, we were told, time and again, was going to open for New Year's dinner, as if that should make the current situation better. We were not informed about needing reservations for either the first or the second sitting, and found out only by chance when speaking to other guests. Even the "a la carte" reservations desk, where the reservations had to be made, did not let us know of this very important piece of information when I made reservations for the rest of our stay. Nevertheless, it did open as scheduled and the New Years Eve dinner was fantastic - one out 14 is disappointing and unacceptable. Food all other meals was average, not unexpected in Cuba, but the standards of cleanliness were appalling. Plates come from the kitchen still wet from the dishwashers (?) and still dirty with food from previous meals. There is no one overseeing that plates and cutlery are clean for reuse. After much complaining, there were meagre attempts to dry off some plates but that only lasted for one or two meal sittings and only in few areas. Prepared food at buffet stations is cold, even when people first enter the restaurant. On one particular occasion, I asked if there was more of a particular item, and an employee went into the kitchen to bring a full tray of food, but alas it was all cold, right out of the kitchen. Huge lineups prevailed at every station where meat or fish was being grilled, because the staff wait for individual orders before they prepare any food. Empty food trays abound because staff are dreadfully slow at refilling them. The new decor of the main buffet is very light and airy, with whites and greys, newly painted tables and chairs, grey and white place mats, but again cleanliness is not a priority; servers use a scrap of cloth to wipe off mats and tables, when they do. Serving staff try their hardest but they are overwhelmed by the number of guests and their requests. There are clearly not enough staff for the number of guests. Every day there were shortages, ice in particular baffles me. White wine and sparkling wine are served warm because of lack of ice, or just lack of thought to maybe put them on ice, BEFORE the restaurant opens. Sparkling mineral water was available some days, but not others. Food in the a la carte restaurants is similarly mediocre, although the atmosphere, level of cleanliness, and quality of service is far superior, most likely because the ratio of servers to clients is much higher than in the buffet restaurants. Public washrooms throughout the resort are in desperate need of attention, some with facilities out of service, lack of toilet seats, others never with hand soap, non operative hand dryers and no back up paper towel service. The ladies washroom behind the Beer Garden was entirely out of service for most of our stay, as was the Ladies Lobby washroom the last two days - men and women shared the men's room - interesting!! One nice touch, however was the use of incense burners and flower blossoms ringing the wash basins. Too bad the plumbing doesn't work. After so much negativity, the brighter side: the beach is fantastic, there were plenty of loungers on the beach and in the shade under "palapas", same for the pools, although people who place towels on chairs and disappear for the rest of the day spoil it for others. Bar service near the beach and at pools is friendly and quick. Lobby bar service is likewise friendly and efficient, except when the servers are overwhelmed at busy evening times and especially after shows in the adjacent theatre. Special people: in buffet restaurant are Amarily and Luis Rolando, in Lobby bar Yirka and Elizabeth, at beach bar Elaine and Andry, and Marleny, our room attendant in Bungalow 68, who always had a smile and sunny disposition, Javier at the beach was tireless to make sure everyone had loungers and that they were clean of sand - he never stopped all day looking after guests' needs. We invited friends to come join us for the second week of our stay and regretted that decision; I am sure they regretted listening to us. Melia las Dunas used to be a really nice place. Now it has become a place that I cannot recommend to anybody and will never visit again. Too bad; what could/should have been a special Anniversary vacation became something we just want to forget."

Gran Muthu Cayo Santa Maria: Not one complaint *****

My family and i just returned from the resort a couple of days ago and we had a fantastic time. Food was great, the atmosphere was unbelievable for our first family vacation. Lots of stuff to do and wish we stayed longer. I would tell anybody about the resort and our experience and would go back in a heart beat.

Melia Las Dunas: Would not recommend

I have been to Cuba at least 10 times to different hotels and this is the worst one that I have ever stayed at. First off as a large group we requested to be in same buildings and in the party side of the resort to which we were placed in the other side away From the amenities. Most of the rooms had issues, no hot water, no air conditioner, tubs and sinks would not drain and toilets not flushing and patio doors not locking (especially on main floors). My mom even had a hotel worker and a guest [... read more] come in her room at around ten at night, while she was sleeping and said it was this other guys room, like really? The food was not good at all and what was eatable was always cold. They always ran out of bread at breakfast and the choices were limited. We ate at the romantica and had the beef, which was okay for Cuban standards, the seafood, which was okay and the service was great, but again the lobster was pretty dry. We also ate at the Italian and I have nothing good to say about it and the waitress was rude. The conditions of the buffet was dirty and the tables were covered with flies at all times. We were lucky if we got utensils. I did not attend any shows, but the lobby bar entertainment was usually nice. The resort grounds are nice and the beach was great, but that's Cuba for you. I would not recommend this hotel to anyone and will not return. I have been to far nicer places for the same price. Again I have travelled t Cuba many times and have never liked everything at each hotel, but I expect that, this however was not good at all