Barcelo Maya Riviera: Great Resort!

This massive new resort had only been open 3 weeks. Everything at the resort was bright and clean. The staff were great - everyone was friendly and helpful. We were upgraded to an ocean front swim out room which was beautiful! The food was excellent at all the restaurants! The service was wonderful!! There are 4 a al cartes in this section plus the buffet. The buffet is not open for dinners, so we needed to make reservations at the other restaurants or go to the buffet in one of the othe [... read more]r sections. You have access to all the facilities and restaurants in the other 5 sections. There are double decker buses to take you to the other sections or you can walk to them along the beach on wide walk ways that take you from one end of the Barcelo to the other, about 2 kms. The decor was very modern. The colours were light and muted. The halls and rooms are large. We did not feel crowded anywhere. Even the beds are oversized! There were lots of chairs and shade at the pools. The pools were a bit cold the first couple days we were there, but when the weather warmed up, the pools warmed up. There are lots of chairs at the beach, but the swimming is better over in front of the other sections. There is a massive new convention centre which hosts large groups. While we were there 2 groups came through - one of 700 and one of 1,000 delegates. The large group swamped the buffet for lunch. The other group we barely saw except in the lobby bar at night. Overall, we had a good vacation and would highly recommend this resort.

The Sens Riviera: Great vacation

Jan. 7, 2020, Grandma, mom, and two children stayed at the Sunscape Akumal spa and resort for a wonderful week...I have no idea why this resort is getting so many poor reviews...we had a sun club room with a balcony overlooking the pool, and had no complaints....until the third day there was a bathroom issue in the suite...after reporting it, the manager escorted us to a new room......the presidential suite..he sent a bottle of Champaign to our room and special treats for the kids as well as cho [... read more]colate covered strawberries for all, and upon the last day checkout is 12 noon, and he told us just to stay as late as we needed. The beach was beautiful, green, clean and full of beautiful tropical fish..dinosaur land was great for the kids and they loved going to kids club...plenty of food, and drinks, I think this is one of the most kid friendly resorts I have been to even prior to the room upgrade

Iberostar Waves Tucan: Amazing family vacation

Beautiful lush grounds with so many beautiful animals all around. We had such an amazing family vacation. Beautiful beach and tons of chairs at pool area. Friendly staff and close to shopping. Would definitely recommend.

Bahia Principe Explore Akumal: Another super Bahia stay!

We favor the Bahia Resorts and have been to ones in Mexico, D.R. and Jamaica. No matter which one you are at they will solve your problem whether it be the AC, phone or hair dryer very promptly and correctly. Always very pleasant and try hard to go above and beyond to please you. This trip we stayed at the Luxury Akumal and had an Oceanview room near the infinity pool. Fifty ft. to the ocean and 20 ft. to the pool. Just heavenly! We ate at all the restaurants and the food was amazing. Satu [... read more]rday night is all you can eat lobster and prime rib beef. So good! Food is available I noticed for gluten free and sugar reduced dieters too. All areas are very clean at all times. Entertainment was average but enjoyable. If you what to take the guessing out of a resort just book a Bahia resort. We have never had a bad experience with them.

Grand Sunset Princess: Love this resort !

From the welcoming to our departure, all was great. Friendly and helpful staff, beautiful and clean grounds and rooms. The food was great, entertainment every night was fun. We also booked a special romantic dinner on the beach....out of this world !! Staff made us feel extra special, took care of us as if we were superstars, the setting was perfect, the food was incredible. Also Sunwing rep Miguel was great, knowledgeble and helpful. And as always, Trip Central made all the trip, preparat [... read more]ions and return home easy. Great vacation 🙂

Paradisus La Perla Adults Only Riviera Maya: Great Resort but had a couple of issues

Good service, great food, but had an issue because there was a down duvet on the bed and I am allergic to down. It took a few days to figure this out because it is a low allergy version. I got very sick after 3 nites. They changed the duvet once I brought it up , but by then my vacation was ruined. They constantly are enquiring about food allergies at the restaurants, it would have been nice to be alerted to this down duvet by a simple card on the bed. Other issue was a drunk banging on  [... read more]the door next to me trying to get in their place without a key at 1:30 in the morning. I would be happy if they shut the bars down at midnight so that I could sleep better. The doors are also very loud when closed (they slam shut by themselves). Still like the place a lot.

Bahia Principe Explore Coba: Grand Bahia Principe - Mayan Riviera

The resort was beautiful, clean and very well maintained with lots of activities to keep everyone busy. Food at the buffet restaurant was mediocre and very repetitive. As for the a la carte restaurants, it was average except for Frutos del Mar seafood restaurant (the food offering there was extensive and well prepared). Overall, the service staff was friendly and accommodating. The only sour note on our vacation was that we were charged $25 USD per person by Air Canada Vacation for a shoppin [... read more]g tour to Playa del Carmen (only to find out a couple of days later that the same tour was FREE offered through the hotel). We filed a complaint with Air Canada Vacation at Grand Bahia Principe Coba and they denied our claim. We will NEVER book anything through Air Canada Vacations again!

Barcelo Maya Grand Resort: Amazing resort

The resort was beautiful, clean and well kept. It was the best resort we've ever stayed at. A great place for all ages. Dining rooms and restaurants were very impressive. The staff was very professional. Absolutely loved our ocean front room. I felt comfortable and safe.

Ocean Riviera Paradise: Amazing resort to stay at!

We booked this resort with privilege and had an amazing time. Our butler Guillermo took care of everything for us and really made our trip extra special. So many pools and bars and restaurants. Will be back

Hotel Xcaret Mexico: Everything was just perfect!

Wow! What a great resort! We had high expectations travelling to Hotel Xcaret, as it came recommended by two families we know, but we were still blown away by how beautiful this resort is, how amazing the food was and how much fun we had with our two kids! We look forward to returning here.

Iberostar Selection Paraiso Lindo: Great vacation

The food was delicious for the most part, particularly the buffet, Italian, and Hibachi. No shortage of food, there are snack bars everywhere and it's all great! The grounds were very well kept. All the staff were so friendly and accommodating, and you can tell they're hard-working. Loved the cappuccinos and lattes. The pool was great - spent a lot of time there. The room was perfectly cleaned every day. Loved their environmental endeavours - shampoo/conditioner/bodywash/handsoap/lotion were all [... read more] refillable containers rather than small throw-away squeeze bottles, and filtered water was available on each floor to put in glass bottles, rather than using lots of plastic bottles. AC worked great in the room. Wifi works everywhere outside, even at the pool - a couple dead zones here and there (eg. by the cafe) but not a concern. Good variety of television channels. Good size safe in the room. I would suggest adding bins outside the hotel rooms for plates/cups to go in. Overall we had a great trip and definitely would like to return to this resort again.

Barcelo Maya Palace: excellent resort

this is a huge complex which now contains 6 hotels of which the Palace is the second newest. It is very well maintained and the food is good to very good. The buffet restaurants offer lots of choice for even the most selective or discerning palates. The specialty restaurants (Brazilian, French etc) are ok but not high end. The swimming pools are first class as are the facilities for the kids of all ages. We have been to this group of hotels many times. The Palace is much the same as the ot [... read more]hers but we now look forward to trying the latest Barcelo at this location - which only opened in December 2019.

Ocean Coral by H10: Decent resort

I had big hopes for this resort after reading so many great reviews. It was a good resort, but not amazing. The good: the rooms were nice. Our room even had a dehumidifier which was nice since the floors get slippery with the humidity. The staff are all very friendly and most speak good English making it easy to order Very close to the airport which is great after a long day of traveling. The bad: The food is mediocre at best. They rarely had nacho chips out for pico de gallo a [... read more]nd guac at the buffets and the only good a la carte was the Japanese Service is on the slower side, especially if you couldn't get a chair at the adults only pool It's hard to get a chair at the adults only pool unless you're up very early Overall I enjoyed my stay, but I would rather spend a little more and stay somewhere a bit better

Royalton Hideaway Riviera Cancun: Gorgeous resort and amazing holiday!

What an amazing hotel to take our family our vacation to! From the beautiful rooms and pools, to the delicious food and drinks! All the restaurants including the buffet were able to accommodate my gluten free diet! Thank you so much to the wonderful staff! We were made to feel like royalty at the Royalton!!

Breathless Riviera Cancun: Average Resort - Super Friendly Staff, Clean Resort

This resort is newer and in great shape. The staff were super attentive and very friendly, food was good for the most part. We received a "raw" hamburger - super rare/red - so be sure to request how you want your meat cooked. The resort was not very full when we were there (went with my husband) making it very easy to get a good location at any pool or beach and no line up to enter any restaurants (a bonus)! This is a good resort for couples, friends, special occasion celebrations. They h [... read more]ad a few odd restrictions, we found strange they wouldn't let you turn the chairs in the pool areas to face the sun, even if you were not blocking anyone, baffled me (told at the Xhale pool). We were told it was upper management rules. They also have a fairly large section blocked off (1/3rd of the pool) in the Xcelerated pool at the end of the resort that is reserved for anyone who will pay for champagne (minimum bottle was over $100 US increasing to $4,000), nuts!! I only saw a few people in that section throughout the week. It was explained that it was to bring in more profits for the resort. The entertainment/DJ is in that area, if want to be in that section buy a bottle of champagne or you have to remain in the pool, very odd. Seemed to be more than half ages 18-35 but there were some more our age which is 45-55 when we were there! If you have been to a Dreams or another Breathless you can expect the same type of resort and service. We've been to a few and find them very similar though not the crazy rules/restrictions. We travel 3-4 times over each winter. Overall it is a nice resort, read all reviews before deciding, this was just mine opinion.

Bahia Principe Explore Tulum: poor service

When we got there most of the people at the front desk did not speak enough english to be able to understand us. When we had problems there was no "leader" who could be found to truly help us. Many of the times there were places without staff for the problem (ie for the shuttle to the airport)

Catalonia Yucatan: Fantastic Resort

The hotel was a smaller style resort, the design of which we loved because it felt truly authentic. The service was AMAZING and truly made our trip. The food was also exceptional. If you're looking for a truly relaxing vacation look no further.

Dreams Jade Resort and Spa: Excellent resort

Overall a great resort with friendly staff and excellent service. Enjoyed the proximity to the beach. The food was fantastic and always fresh. I would return and would recommend to my friends. Only criticism I have is from other guests slamming room doors at all hours of the night, but hey we’re on vacation so it’s not a huge issue.

El Dorado Seaside Suites: Beautiful Resort to Celebrate Our Honeymoon

My husband and I traveled to El Dorado Seaside Suites to celebrate our honeymoon in early January 2020. For the most part, I would say it was fantastic and we cannot wait to return. - The facilities and resort grounds are kept up impeccably. There's so many people working tirelessly to ensure that everything looks beautiful and it certainly pays off. You will go there and feel like you are in paradise! - They have lots of food options and for the most part it does not disappoint. The only neg [... read more]ative experience that we had was at the Gourmet Pub. Not sure if it was an off night but both the ribs and steak were extremely over cooked. Other than that there is tons of variety and the staff is extremely attentive to dietary restrictions - The pools are wonderful and they provide lots of options for relaxing around the water. We never had an issues finding a place to put our towels and enjoy some reading - The beach is a bit disappointing... They block off the water (probably for safety purposes, so that is appreciated) but you can really only go "swimming" at a wading level. Plus it's not the best beach to walk up and down (lots of rocks and the sand isn't soft). This isn't a break or break for us but it could be for some people - Concierge adds a nice touch to your stay but I would say some are more attentive than others to their guests - AMAZING entertainment. No matter what there's always something going on and it is really great quality Thank you so much to all of the people that work so hard at the resort for their guests! You truly gave us a wonderful time and we are very grateful.

Catalonia Royal Tulum: Good resort too quiet and boring

This resort is small, quiet,they do not play music on the beach except for an hour a day when they do water arobics....there is a bar in the main lobby tucked away in the corner with no patio to sit on no music playing except at night when they have either a violinist or a guitar player...ect ect The beach front at this resort is beautiful ...not many trees for shade no palapas on the beach...the beach is very close to a bar and the pool..... Pool always looked busy but just passed by as we do [... read more] not sit at a pool.... The buffet was okay nothing great not a huge selection lunch was better than dinner.... you have a choice to go to all restaurants for dinner, no reservations... Except the beloved restaurant which is for upgrade only,did not upgrade so cannot comment, the rooms were really nice nothing fancy but updated and clean the walkway is in middle of a rainforest setting on either side only 6 bldgs 3 on each side There is a little animal called a coati (racoon family) very friendly will be roaming around when people walk by especially when fed, (you are not suppose to feed) they can bite The resort is just about in the middle of the 2 cities Tulum and Playa Del Carmen you can take the collectivo too both places.... Distance from airport to resort is approximately 50-60 min The steak house was very good The photographers were really annoying constantly trying to take pictures of you One night during the week the resort has a few vendors in selling on the pathway They also have a store at the pool and in the lobby .