Las Brisas Huatulco: great beaches

Food and rooms were very good. Being built on the side of a mountain there are a lot of stairs for that reason I would not recommend it to someone with mobility issues even though they do offer a tram service.

Dreams Sapphire Resort and Spa: Amazing resort- great vacation

It is one of the best I have experienced. We were party of 10 and none of us had anything bad to say. Great rooms, clean resort and amenities. There was great selection for food, fewer restaurants than they had listed but still good selection. I would have been nice to experience Mexican a la carte restaurant. Over all I would give 5+. Most staff was friendly, some more the other.

Royalton Riviera Cancun Resort and Spa: The wrong vacation

Booked our Mexican family trip with travel agent Nicolle Kirk. We attempted to book the Royalton splash riviera cancun. Talking over the amenities at this resort decided to book the vacation. Was given the link and told to verify the information. Now I assumed I was verifying my OWN information as it stated To make sure the names Were correct etc. what I didn’t realize was that I should have doubled checked the travel agents information on the resort and she booked us a completely different  [... read more]resort. When did I find this error? When we were In Mexico and headed to the wrong resort. We ended up at a smaller resort with a toddler size play area (literally. We were whistled by the lifeguard and we as parents were too big and so was my older son) we wanted a water park so that we could ALL play and enjoy. I emailed Nicolle twice and called a few times and still haven’t heard back from her. The resort we ended up at was nice and the food was very good although we did NOTHING. Accidents do happen and people make mistakes … although maybe some contact to apologize? Some Effort to make things right? I ended up dealing with a manager whom apologized profusely. All in all I would not recommend this agent.

Margaritaville Island Reserve Riviera Maya: What a great resort!!

My husband and I loved this resort so much! The staff could not do enough for us - they were so attentive and friendly. It was the little things that we loved so much - the modern touches like wristband room entry, housekeeping requests through the Margaritaville app, the automatic lights and the housekeeping/do not disturb buttons really add up to a nice experience. The food was incredible! We loved Frank & Lola's the best (Italian cuisine). But JWB Steakhouse was delicious as well. We loved ha [... read more]nging out nightly at the Landshark Brewery listening to the live bands and DJ and watching sports on the big screens. Didi was the best server, we loved him!! There was no shortage of delicious foods at the Breakfast Buffet as well. The rooms are new and clean and the shower head was incredible!! I would take the longest warm showers because I loved it so much! There is no beach front yet, but once there is this place will be even better. But for now, the pools are great with a decent amount of entertainment. The foam party was a blast! Book this resort, you will not regret it!

Barcelo Maya Tropical: OK resort but not recommend

Landscape is beautiful. Room is great. Beach is nice. Food has to be better and some items over salted. Bus from airport to hotel was very dirty and smelly.,..........................................................................................................

Riu Palace Costa Mujeres: Good Resort

This is a good resort overall, but the food and drink (cocktails) are not as good as I expected for the 5 stars hotel!!! Everything else are all good. Not much to say more Not much to say more Not much to say more Not much to say more Not much to say more Not much to say more Not much to say more

Dreams Playa Mujeres Golf and Spa: Dreams in October

We stayed at Dreams Playa Mujeres in October and it was wonderful. Weather was beautiful although too windy to snorkel. Rain one evening in the week. I'd say the Sunwing reps are hard to get a hold of to book excursions, etc but it was worth booking through them for the discount. The two concierges at the front desk went out of their way to track down our Sunwing rep at Secrets next door, which was really appreciated. Resort was beautiful. Very clean, well kept. Our garden view room ha [... read more]d 2 views of the Gulf which was very nice for morning coffee. Service was wonderful, the employees work hard, with long days. I wish I could remember the names of the two bartenders in the pool closest to the beach (the fun pool!) - they were great at what they do, super friendly, and would remember your drink of choice. One even tried to make our Iceburgs extra fancy and we're trying to recreate it at home! They also treat kids very well - our daughter had no trouble ordering her virgin mango daquiris and they'd remember her choice as well. Plenty of fun drinks appropriate for kids. Berenice in the teen zone was so friendly, always positive and helpful with the kids and archery - there is a lot for kids/teens to do and we felt super safe letting her roam on her own or with a new friend. Our 2 hibachi chefs were fun and talented and the food was delicious. We also tried Gaucho which is a brazilian steakhouse and the food was really good. There was an outdoor buffet with fire show that you can't miss, felt like a real fiesta. The regular buffet was our go-to for the selection and fresh grilled options. Room service was ok. Tried the Delphinius swimming with dolphins which was awesome and decently priced, but the pictures available for purchase were way too expensive. Took a cab to Market 28 in Cancun and it was a waste of time really, unless you had something specific in mind do yourself a favour and either grab the ferry to Isla Mujeres or buy souvenirs at the airport instead - there's a huge selection there. Would stay at Dreams again, this was our first experience with them and we were all really impressed. Would also book with Danielle Smith at TripCentral again - she was super helpful and patient with me in finding the right place to go!

Planet Hollywood Adult Scene Cancun by Royalton: Great Resort

The grounds were maintained very well, dining was excellent, staff was wonderful , rooms were spacious and clean. Activities were fun, Scenery was beautiful. Had a wonderful trip!!Would definitely come back to same resort next vacation

Barcelo Maya Beach Resort: has it all resort

We stayed at Caribe hotel from Oct 14 to 21. Although booked Beach hotel thru our agent, we were placed at adjacent Caribe hotel based on room availability. Initially we were offered main floor room, but on our request we were given second floor room instead. The initial disappointment turned into a favour. Room location in building 5 was more central in the resort thus closer to beach we used closer to Palace hotel. Extraordinary cleanliness, in seven days have not noticed a piece of trash eith [... read more]er on the grounds or in indoor amenities. Friendly helpful staff provided us with great service be it room service, bar service or restaurant service Beach was nice with plenty of shade, clean loungers and easy entry into water since crews were daily correcting washed sections of the shore. Clean beach and bath towels were readily available as needed. Water and refreshments stocked daily in fridge. Loved stake house dining. Would surely return to this resort for beach, room, food and service. Found the transfer from Cancun airport to be in access of 90 minutes rather than advertised 65 minutes.

Royalton Riviera Cancun Resort and Spa: Decent resort

Amazing resort Biggest issue huge mosquito problem was bitten to death Also night entertainment extremely boring Food was amazing belong belief Rooms very very nice If itcwasnt for mosquito this would have been 10

Grand Riviera Princess: Fantastic

We had been to Great Riviera Princess in 2009 and it was spectacular. We decided to go back again Oct7/2023 and so glad we did. Amazing resort. The A La Carte Restaurant were all amazing and the food was delicious, French was our favourite and Miguel made us excellent Margaritas (he travels from restaurant to restaurant with a cart and makes them right at your table with different infused flavours (passion fruit was my favourite)). We booked our reservations with Ximena at the desk and she wa [... read more]s a pleasure and helpful. The beach was clean and lots of chairs with lots of shade. Very little sewed and if any they cleaned it every morning. We used the buffet by the beach and met Maricella our server and she made sure we always had everything we needed. The pools were nice, just wish they maintained them a little more and higher water levels. We went with our friends and they also enjoyed it very much. Looking forward to booking another trip soon. Definitely recommend

Crown Paradise Golden: Crown Paradise

I have a mixed experience with Crown Paradise Golden. The first visit in May 2023 was above expectations. The perfect location, a good beach, and exceptional service. However, the second stay was disappointing. The resort did not move to another place: the same beach, the exact same location, the same pool. But the quality of service definitely went down significantly. The resort is short-staffed, with long lines everywhere and endless waiting for room service. The food in the buffet is pretty m [... read more]uch the same every single day, with no variety of choices. I am not a big fan of alcohol, but I found cocktails are too watery (with traces of some alcohol in). The beer and wine are still good. Cleaning (with small tips on) is still good. Staff are still friendly, but very tired because of plenty of work and indifferent if you need some extra help and you don't have bucks in your hands. This is something negative that came from Cancun and definitely further influence of it will make PVR less attractive in the future. We were surprised by service degradation in just four months since the last visit. Very disappointing! Once again, it has nothing to do with personnel but management. Unfortunately, I can not recommend this resort and would not return myself.

Occidental at Xcaret Destination: Very relaxing stay

Xcaret park, at walking distance, enjoying nature, mingling with animals including nearly extinct, made this a very enjoyable and educational trip. Not to mention the excellent food, drinks, free Wi-Fi, ala carts

Riu Flamingos: Lovely Resort

Good size rooms. Beautiful well kept grounds. Great variety of food at restaurants. Entertainment variety commendable. Wonderful , friendly and helpful staff. Looking forward to our next visit early next year.

Akumal Bay Beach and Spa Resort: Beautiful Bay, Great Service!

This hotel is nice,the service is impeccable. I don't think it's a 5 Star, a 4! It's getting old and in need of repairs and upgrades. Our room wasn't ready until 3:25 p.m., after hours of travel it should be ready on time. The food is pretty good but they need to introduce a few more dishes to provide more varieties of food. Akumal and the beach are beautiful and the snorkeling awesome. I would have given it a five star but due to the need of repairs and upgrades I can't. I would reco [... read more]mmend this resort for a quiet vacation but it lacks enough entertainment.

Ocean Riviera Paradise: Beautiful resort NOT impressed with trip central’s service

Hotel staff and food, pool and beach is beautiful. When we reached at the airport (flight was late about 40min) no one was there to pick us up it was night time. This is our first time here, we were very scared they told us the transit had left after waiting we need to take a private taxi. The taxi guy came told us we need to pay $78 USD Our cards didn’t work then we told us if we are paying cash it’s going to be $130USD We end us paying him $100 US cash. We were told west jet/Swoop rep wi [... read more]ll come to the hotel and refund the money. I called trip central and left messages also report to their rep at the resort she told us they are investigating the incident. We are back since Tuesday oct 17th I haven’t anything from trip central or west jet

El Cid Hotel Marina Beach: Life changing trip!

I have never been more at peace then being at this resort. Everything was so amazing! The staff are so friendly and so nice. There are so many places to eat to choose from and they are all 5 star in my eyes! The pools and ocean were a straight paradise. This trip brought my girlfriend and I so much closer together because they made it so easy and enjoyable there. I SERIOUSLY recommend it!

Royalton Hideaway Riviera Cancun: Couple getaway

Beautiful resort. Many restaurants, great food, many pools, beach was nice white sand with many covered loungers to choose from. There were 3 different bars on the beach to be served from. staff were great at all times. Hideaway section had some perks like more restaurants and an adults only pool. One pool section was under repair but it was slow time for them so understand the timing. We wish we had requested first floor because they had semi- private pool access from the room which is neat. Ou [... read more]r bed was a bit firm which caused me some back issues. The ocean was rough all week and the waves came into shore brown. So we preferred the poolside. Overall this was the best all-inclusive resort we have ever stayed at.

Secrets The Vine Cancun: Amazing resort

Excellent amenities, beach and pools are great, food and beverages are excellent, night entertainment needs improvement, lobby to increase ventilation, staff are very friendly. Presentation to be a member was long and very tiring, it should have been an interesting, but because it’s too long you lose your interest.

NYX Hotel Cancun: Second time there.

I thought the hotel. NYX was very clean. Very well, keep up the people were always trying to help you. Service was Excellent Staff was very well Front desk always willing to help. Food is excellent. The beach was very nice, very well kept up. Looking forward to going back next year.