Barcelo Maya Caribe: Fabulous vacation

We were a group of 11. 2 families. The grounds were stunning. Food was average and the rooms were clean and spacious but you can hear everything in the room next door. The beach was spectacular, calm and warm. Fish swimming in the ocean at our feet. We were able to feed them standing in the ocean. MANY activities for all ages. I would definitely return to this resort

Blue Bay Grand Esmeralda: Ok resort but beach isn’t nice

This is a very large and accommodating resort. 2 big pools. Depending on which building you are in, it’s a long walk to beach and main pool. The most disappointing aspect of this resort is it’s on a man made lagoon that has very shallow mud beach. It’s not the Playa del Carmen beach you imagine. And you can’t swim far as it’s protected by barriers. Also the food was pretty mediocre as was the main bar that’s not open air, and had low ceiling and fluorescent lighting. The resort grou [... read more]nds are nice and lush and staff very good. Also nice that is big if you like to walk. But there is no quiet shady area to nap or hang by pool - always music on from 9 am. So if you want a more relaxed environment with a nice beach, would look elsewhere. Lots of activists for kids and by the pool.

The Fives Beach Hotel and Residences Playa Del Carmen: Great family resort

Our stay was great. Great rooms (2 bedroom suites) and the main pool right on the beach was a great feature. Many pools and many restaurants. The buffet is very small and not a great choice, BUT the number of restaurant (and the quality) definitely makes up for it. Especially for the French restaurant (with breakfast option too). Staff extremely friendly and helpful. Great resort for families with a very good Kids club.

Akumal Bay Beach and Spa Resort: Great location

The location was great. Yes took awhile to get there from the airport but well worth it. Small resort offers a Big Bang for your buck. Snorkeling amazing!! Beach prestine! Food good with lots of variety. Rooms very clean

Bahia Principe Explore Coba: Good hotel for families - read details

Couple of things out of the gate: First: BP Coba is rated at 5*, it's not. For those that really have stayed at such hotel, I would rate it solid 3.5 or 4. Actually Coba section is lowest rated category from all sections in the BP complex and prevalent signs of decay are showing (see 2 room picture from me) Second: the hotel is *really far* from Cancun airport (100km / 2.5 hours at least) with a bus. It is almost the last hotel in the Playa Del Carmen strip from the large hotel chains.  [... read more]Third: Best villa to stay Villa 31 (close to everything) looking over the pool on 2nd/3rd floor. Next best would be Villa 19, 20 (2nd/3rd floor) if you like the morning sun (south-east exposure). All other villas you are far from stuff and whatever you are told you get the "garden view" (aka shitty view) even if you are facing the other smaller pool (Villas 25, 26). Good things: BP Coba section is well-thought through with pools and layout. It's family-oriented resort, water-park is nice. Food is at 4* level at the buffer, where the gourmet restaurants do not stand out. Overall customer-service is good but not impressive. Beach is good but not connected to anything on the south (very rocky) and on the north you can walk another 2-3 km before hitting rocks. From entertainment side, we liked the events at the Theater even if some of them tend to be cheesy. Negatives: rooms are dated, fixtures like lamps limping, cracked tiles, faucets leaking - overall resort shows its signs of time. Coba section is not on the beach and you should be ready to walk for many things. Hacienda market is essentially 15-20 vendor stalls selling the same things over and over. Diversity of experience is missing in the resort. Been in BP in other locations so I would ignore commenting on the Privileged Club time-share scam Overall: Good but not great. Despite being far from the beach I believe you get better value for the money here than Tulum, Akumal, or Sia Kan sections

Sandos Caracol Nature Resort and Water Park: Amazing Family Resort

Family of 4. Traveling with a 7 and 10 year old. We had an amazing time. There was so much wildlife around the resort. The food was good especially the A la Carte. No reservations required except for Japanese restaurant and no limit on how many A La Carte meals you do. The kids loved the waterpark. We were in the Family Eco Superior room. The room was very clean and recently renovated. The beach was rocky but the kids had water shoes so they didn’t mind.

Wyndham Alltra Playa del Carmen: Fun!!

This was our second visit as a family to Panama Jack resort. We love the resort and have enjoyed ourselves on both occasions. The food at the buffet is a nice surprise for an all inclusive. We were always well fed with tasty food choices. It’s all about the guacamole there!!! Activities throughout the day led by a friendly and accommodating staff. We like that it is a smaller resort the staff somehow always remembered our names and if you forgot something in your room it wasn’t a day trip  [... read more]to run back. The grounds and public washroom facilities were always well maintained. The beach is not the best for swimming but a short walk will get you your ocean fill. The friendly staff the good food the feel good atmosphere we will go back!!!

Barcelo Maya Caribe: Beautiful Barcelo Maya

This was our first time to the Mayan Riviera and first time at Barcelo Maya Resort. We are a family of three, two adults and a 6 year old son. We stayed for 2 weeks in the Caribe section of the resort. Our room was set back from the beach/pools but was very conveniently located close to the Caribe buffet, the Maya Mall, the Caribe Lobby and the tennis/paddle ball courts. We were very happy with our location near the back of the Sayil building. The transfer from the airport to the resort is  [... read more]a solid hour long drive. We booked a superior/standard room and it was nice (not fancy but clean and nice). We were on the second floor of the building with a view of the Pirate Island Waterpark. There were two double beds in our room and a sofa bed. The bathroom was large and well equipped (dryer, shampoo etc). We had a nice balcony with clean furniture on it. The room itself was also very clean upon arrival. There was a mini fridge that was kept stocked with drinks (pop, beer, water and juice). There was also a large bottle of water with the coffee maker. The man who restocks the fridges will provide you with more water for the room if you ask him to. The food was delicious. Buffets were always good - not hard to find something for everyone. For breakfast, we often walked over to the Tropical buffet for a change of scenery and liked the layout better than the Caribe buffet. I asked for a buffet schedule from Guest Services and that helped us to decide which buffet to eat at in the evening. We ate at a few of the A La Cartes. They were really good. We especially enjoyed Tokyo where the chef prepared the food right in front of you. It was a great show and the food was so good! The steakhouse was excellent as was the Italian place in the Maya Mall. We always ate lunch at one of the grills near the beach. The one at the Beach section was my favourite because of the beautiful views. We did not see one evening show (they start at 9:30pm) as we were usually exhausted from the day's activities (particularly our 6 year old) and needed to rest. We usually went for a walk around the resort after dinner and enjoyed seeing the numerous weddings that were taking place. We spent many of our mornings in the ocean near the Palace snorkelling with the sea turtles. They are beautiful and quite friendly - there's no need to feed them. I was happy to see some of the lifeguards on the beach asking people not to take bananas into the water to give them (like I tell my son, turtles are not meant to eat bananas - a turtle can't climb a tree to eat a banana). We snorkelled off the pier too a few times. There are a lot of fish there (but again, people are feeding them bread etc. and shouldn't). I don't recommend being in the water if people are throwing bread out - my son was in the middle of a large school of fish that were being fed by some guy and he was not comfortable. If the ocean wasn't ideal for snorkelling, we would play paddle ball or tennis after breakfast. You must book a court ahead of time and get your equipment from the desk near the courts. They provide you with a towel and water if you want it. After lunch we would go to the pool and lounge in the shade. Between the Beach and Caribe pools there is a large shaded structure with ping pong tables and foosball tables. There is also a nice shaded basketball court and lap pool near the ocean in the Beach section. We booked a catamaran ride (free per stay), used the kayaks, the water tricycle and the stand up paddle boards. There's so much to do!! The fitness centre is really quite impressive. It sits behind the Dive Shop in the Spa building between the Caribe and Colonial sections. There are a number of fitness classes they have scheduled throughout the day but it seems that they only run if there are an adequate number of participants. You can get a towel and water there as well. The spa looked nice but was quite expensive - we didn't go. We visited Dec 2-16, 2019 and the resort was decorated beautifully for Christmas. The entire place is so clean and tidy. It is so big that it never felt busy or packed with people. It's easy to find shade by the pool or on the beach. Towels can be found in the activity buildings - no need for a towel card. The entire resort was impeccably clean and tidy during our stay. I really have nothing negative to say about the resort or the staff. We had a wonderful time! In fact, we recommended this resort to friends and they have booked for mid January.

Hotel Xcaret Mexico: The best of best hotel ever !

I spent excellent time with my family. We have no time to look around hotel even though facilities of hotel is excellent. We've been most of Parks that included in this package and jaw dropped of scale and care. I want to recommend to family and all travelers who need healing. Nature heals you and Parks heals you, Food heals you, Snap shop heals you Thank you

Platinum Yucatan Princess: Wonderful vacation!

We chose this resort for our honeymoon. We had a great time! Great room, good food, beautiful beach, friendly staff! Would not recommend as a honeymoon spot though as they forgot to provide amenities.

Royalton Hideaway Riviera Cancun: Wonderful Stay at the Royalton Hideaway

We stayed at the Royalton Hideaway, overall it was a great stay. Unfortunately, we had an evening flight that was delayed, by the time we reached the hotel we were ready for bed.Once we were checked in we went to our room, and the key didn’t work. We then had to walk back to the concierge, where they were unable to fix our key. We had to have security let us in and we were not able to leave our room until morning when they would be able to fix our keys (thank goodness for room service). Fortun [... read more]ately, the guest services were able to make up for this providing us a dinner on the beach! The resort staff were wonderful, food was excellent (no reservations made it difficult to get in at times) and they always ensured to ask for allergies/food restrictions before seating you. The beach was beautiful, the grounds were well maintained, and the entertainment was always interesting. All in all it was a wonderful fun trip, and we would highly recommend your next vacation at the Royalton in Puerto Morelos!

The Fives Beach Hotel and Residences Playa Del Carmen: Beautiful resort

The resort was beautiful. You got a little bit of jungle and than beautiful beach. The food was amazing. The room was so nice! Roof top jacuzzi was awesome!! The staff was very friendly and knowledgeable! Couldn’t have asked for a better honeymoon

Royalton Hideaway Riviera Cancun: No Complaints!

This resort is a perfect example of “You get what you pay for” but in a good way! For that few extra hundred to book at the Royalton we were treated like Royalty! Everyone was so kind, food was tasty, not one complaint! What I loved about the A la cartes was that it was first come first serve basis. It was nice because in the past we have been places where all of the restaurants were booked with reservations to the point we could not get one. Also this is good because many book reser [... read more]vations and just don’t go. Steak house was so good we ended up going twice! Before coming to this resort we did read about the sales pitch for the Time Share thing. It was never pushy or annoying and as far as I’m made aware, every resort is now pushing these time share presentations. We simply said no and they did not bother us. One thing I could see being a complaint for others (it was no issue to us) is it you booked the Hideaway, the adults only section. Considering the main building which hosts check in, restaurants, buffet and the sport bar is part of the kid friendly area, this could be an issue for some. The hideaway is a nice little area exclusive to the adults however if you want to access any other amenities, you will encounter families and children. This did not bother us however we could see how it may affect somebody else’s stay. We booked a swim up suite room. It was amazing, the water temperature was perfect and it was still a part of the action enough to hear the music and see what was going on in the big pool. We did not book the diamond club, but every waiter came right up to our pool to offer us beverages and food almost as though we had our own butler anyways. So it was great. Also, the Diamond Club exclusive pool is a family pool. They do not have an adults only area. Overall, it was one of our best experiences and there are really no complaints. I would say this is the best all inclusive we have gone to by far ! Another bonus is that it was only 15 minutes away from the airport :)

Barcelo Maya Grand Resort: Barceló Maya Grand

The hotel was very nice. Sometimes a bit too big but that is a personal preference I guess. The rooms were clean although every day we had towel shortage a (take 4 to clean leave 3) again not major just annoying. The one part that was simply terrible were their nightly shows with some so bade they simply should not have been on stage.

Barcelo Maya Riviera: Stanning hotel

We stayed 10 nights and overall is impressed with ocean view room , food, service , beech and pools. Outstanding buffet food and staff service very friendly. French , Japanese Restaurants are very good. What we don't like - loud hard rock music in lobby. it so loud you can not talk. Adult resort means different ages of people and not everyone loves this kind of music. The premium lounge had excellent front desk service provided by Valeria Caliz. We'll comeback soon as we like this paradis [... read more]e.

Grand Sirenis Riviera Maya: Ok resort

The best part of the resort were the animal friendly grounds. Lots of jungle like growth and lots of agouti, coatimundi, monkeys, and a healthy, controlled cat population. Beach was very small and rocky. Difficult to find a place to sit . Lovely quiet pool.

Bahia Principe Escape Sian Ka'an: Relaxing Resort

Overall the staff and service people went above and beyond. They were cheerful and accommodating, especially Neyfi and Demitrio in the breakfast buffet. The grounds were well kept as were the pools and the music around the pools was somewhat muted as not to disturb the peaceful atmosphere. The snack bar at the pool was a nice feature but a little understaffed. The rooms was generally clean but in need of some update and maintenance, especially in the bathroom. The food in the buffet was outstan [... read more]ding with variety, presentation, cleanliness and flavour. The cook to order egg station was nice but understaffed.as well.The a la carte Alux and Arlequin restaurants were excellent. The Brazilian restaurant was not very good because the service was poor (30 min and others being served around us and the manager was unapologetic) the food selection was limited and there were too many mosquitos (inside). The trains/trollies were reliable and the drivers were friendly. Staying at the Sian Ka’an was a peaceful getaway from the larger busy resorts with the ease and access to them all. The beach was well maintained with ample seating and a short walk to the restrooms and restaurants of the Akumal. Overall we enjoyed our stay and would recommend the Sian Ka’an and may return again.

El Dorado Seaside Suites: Great for couples

Was a beautiful resort and you are never very far from getting drinks or food. The staff are friendly but this resort is more for couples who want to relax. If you are looking for a party this is not it.

Sandos Caracol Nature Resort and Water Park: Ok resort

This was our 2nd time at this resort. My kids loved the snack bar so much the first time that they begged to go back. Sooo...unfortunately, they got rid of this snack bar. It was so awesome to get mid-day snacks, but now you have to go to the kid slide pool/area - which is a fair distance away from main pool. Then there was a different system for the a la carte restaurants. You no longer needed a reservation for any restaurant except the Japanese one. We got there Saturday and when we went t [... read more]o book Sunday morning they had no reservations left during our stay. Each night, when you went for dinner, the line-ups were ridiculous at every location. The staff worked their butts off to keep up, but they were under staffed for the amount of people. The Mexican restaurant was so good - but they had one staff cooking and the lineup for food wrapped around the buffet - which made it difficult to reach for food if you didn’t want what the cook was serving. The steak and fish place had great food but again the wait. Lunch and dinner had amazing food with lots of options...but no bacon in the morning except on Wednesday? Bacon and/sausage is a breakfast staple for Canadians! It was sometimes a battle to get maple syrup as well. We enjoyed the animals and the resort is a nice size. Not for anyone who loves the beach. Lots of shade and chairs by the pool. Night entertainment was excellent. Lady Gaga was the best show I’ve seen in 10 years in Mexico. Again - no issues with staff - always kind and attentive, I just think they need more when the resort is so busy. The staff handled a serious issue that happened very professionally. I really hate waiting in line when on holidays...and it is not just to be seated, it is having to wait for people to leave. This never happened the last time when we had reservations for each restaurant with sittings. Room wise - We were in the older buildings so a bit dated...like no working light in the washroom, but otherwise the room is big and clean. It’s an ok resort but not a 4+ - more of a 3.5-3.75 in my opinion.

Barcelo Maya Caribe: Great experience

Good location, the resort has many things to do, good beach for both sun bath and snorkeling. Good selections of food and a la carte restaurants and bars. Friendly staffs and of course a little tip can makes differences. This varies on people and the situations. The beach does not have all white sands like Cancun strip but some rocks and coral related marine life. Doesn't stop from getting the sun on a chair of course. Check out the pictures if not sure. *Highly recommended to have diving  [... read more]shoes or some kind of water footware when going into the water as the bottom can be very Rocky or coraly unexpectedly. Seen many people with foot/leg injuries. This varies on which area of the beach you enter. Follow the crowd if not sure. Snorkeling was awesome that tons of marine life from the shore to little further. Lots of fish, manta rays, and TURTLES were encountered not too far from the shore. Swimming with the turtles was amazing experience. Without feeding anything they may come and swim with you or around you if they find you interesting. Just stay away from the big crowd of people. Big enough of a resort so going for walks was easy. Getting to PDC or Tulum was pretty good since the resort was right in the middle. If you have been and know where things are this resort will be great. If this is your first time, this is not too bad of a location but may increase your travel time if you are planning frequent trips to Cancun or PDC or excursions. Or just stay in the resort for the chilled vacation.