Royalton Hideaway Riviera Cancun: Absolutely outstanding resort and staff

Diego was outstanding. Damarius was outstanding. Vanessa was outstanding. The food was incredible. We will be back, and cannot recommend enough. Every single person we dealt with was more than willing to help answer any questions. We thoroughly enjoyed the restaurants, and the buffet was lovely.

Bahia Principe Explore Coba: Five Star Resort

We enjoyed our vacation at Coba, and highly recommend it to anyone planning to visit this resort, great service, good food, rooms were very clean, transportation to & from the beach was excellent. Beach was amazing, we got to see a lot of fish, also had a fun time feeding them. We were blessed with good weather the entire seven days, the pools were amazing, had a great bar, also great night entertainment.

Barcelo Maya Palace: Wonderful large resort

The resort is gigantic and very well kept with great customer service. Check in was a little time consuming for us and we had to wait 4 hours to get our two rooms but staff was nice about our original request to get adjacent rooms. I loved the beach and the constant breeze there. The size of the resort also helped me easily hit 10K steps each day and we liked some of the a la Carter restaurants even though it was stupid only being able to book one reservation each day. The buffet food qualit [... read more]y was poor but I have high standards.

Posada Real Los Cabos: Trip was changed to Krystal Grand

Would like to speak with someone at tripcentral regarding our trip which was suppose to be an upgrade. The change to Krystal Grand and being a 4 star resort is very misleading, lots of disappointments and would like to discuss. Not satisfactory to say the least.

Grand Decameron Complex Bucerias Trademark: No so great experience

Me and my husband arrived to Royal Decameron complex on October 7/23. Front desk stuff speaks very little of English. The beach was good and buffet stuff was friendly and quick to clean the table.Buffet does not have windows and of course no air conditioning- what h is big minus to the resort. Because of hurricane Lidia that hit resort on Tuesday, the power was off for sort period and generator picked up and we had lights in rooms, hallways , but NO air conditioning, no TV, and interruptions o [... read more]f internet. Air conditioner in my room broke and I reported it to the front desk. Nobody came to check and I’ve been told that nobody’s working only for guests with serious medical conditions. Whenever I asked front stuff at the main reception or Flamingo section reception- nobody knew anything about air conditioning. I reported many times and asked to come and check out my room. Finally Friday evening everyone got their air conditioner working and mine was still NOT working with heat every day of 33-35. Thursday, Friday and all nights - it was nightmare for me. I left on Saturday and still no air conditioning in my room. It was totally ruined vacations and I will never ever go back again.

Barcelo Maya Palace: Amazing Resort

My husband and family and I just came back from a holiday at the Barcelo Rivera Maya and it was extremely enjoyable. We stayed at the Barcelo Palace and it was wonderful. From the food to the hotel room to the many helpful pleasant staff. Front desk is the only complaint. It is very slow to check in and putting wrist bands on. We loved the location of the Palace with the many kids pools close. The beach was also beautiful and close to the hotel. Our grand kids enjoyed the Barcy children’s c [... read more]lub very much. The restaurants were all delicious and had the best service. A very lovely resort

Atelier Playa Mujeres: Wonderful experience!

Amazing resort overall. Very clean, all the indoor areas smelled amazing, service was fantastic and while we definitely tipped, there was no explicit expectation to tip as is common in most other resorts. The staff genuinely looked happy to be there and provided amazing service. Food was a highlight, it was definitely several steps above typical resort food and similiar to food at mid to high end restaurants. The rooms were amazing and so was the beach with basically no seaweed!

Kore Tulum Retreat Wellness Resort: So relaxing!

my partner & I had a good time at this resort. The views were breath taking, the food was good and the massages were amazing. The staff were friendly. cons: - Not very accessible/accommodating - condition of the area around the resort. don't be frightened by what you see, staying on the resort makes up for it. - We stayed for 4 days and water was out 3/4 days in our room & when there was water, there wasn't any warm water so be prepared for that. Which meant we didn't get to actually e [... read more]njoy the in-room jacuzzi. overall, it was the quiet getaway that I needed.

NYX Hotel Cancun: 2nd trip to NYX

Out of 5 stars, I give it 6! Fantastic service, the staff are excellent and always happy to help you. The hotel is beautiful and perfectly located, the food is always fresh and very good, we can't wait to go back!

Hotel Dos Playas Faranda: Amazing

What do you think about your stay? The facilities and the services were excellent. The beach had sea weed but the general view was great. The big pool was under construction so we made do with the smaller pools. If you love Mexican Food and drinks then it was fantastic.

Riu Palace Riviera Maya: Our Second Home away from Home

We have becoming to the Riu Palace Riveria Maya since it opened and prior to that we were at the Riu Playcar. To help with how long we have been enjoying this wonderful second home we have been coming to the same resorts since 2002. What you can expect is everywhere you go the staff are friendly, make you laugh and spoil you. It is the staff that bring us back every year. Some of the staff are like family to us and we enjoy their company and their stories. You will also meet people from  [... read more]all over the world and some are also long time repeats to this same resort. You have access to all the other RIU Hotels which allows you to visit them possibly go golfing, enjoy their shows etc. I have been at other large resorts and they may be larger and they offer some additional entertainment but the other resorts food and their hospitality and cleanliness, has never met the standards of the Riu Palace Rivera. The staff from the time they greet you, to when you arrive in your room ,to the runners with your drinks, or the bartenders who cater to your every need, to the staff in the restaurants or to the housekeepers and the ground keepers you are treated with kindness and respect. The entertainment group try their best to get everyone involved with activities and having aqua therapy in the sea was absolutely a treat. Your staff within all the restaurants will go out of their way to make what ever you would like to eat and they are there to ensure you are having a good time and enjoying the food. The newer additional is very accessible if you are on the main floor. But so are the other rooms. My husband has some mobility issues and what he likes about this resort is that is not too large and he can walk to everything. There are elevators however my husband has managed to move around comfortably with his cane. There is an open area with a tub in the room which is often used more for collecting clothes but their walk in showers are amazing and have the rain shower head. The sea was absolutely stunning and yes sometimes it is difficult to get into the sea and to get it out of the sea due to the waves and the dips in the sand but once you are in it is so relaxing We will be returning next year to celebrate our 50th Anniversary and we cannot wait.

Akumal Bay Beach and Spa Resort: Loved this resort

We are a retired couple looking for some r&r and beach time. We found it at this resort. It was quieter than other resorts we have been to, which was perfect for us. There was a live band every evening instead of cheesy entertainment. The food was great with lots of variety. The water was warm, no wind and little waves. The highlight of our trip was the turtle class with Alejandro, a very passionate biologist who educated us about the turtle population in the bay. This talk should be manda [... read more]tory for anyone staying there. The staff were all very friendly, quick to smile and helpful. Aurora always had a cheerful greeting and a hearty laugh at the omelet station. We thoroughly enjoyed our week there, and definitely want to go back.

Royalton Hideaway Riviera Cancun: Hideaway at Royalton

Stayed at the hideaway section of the Royalton the first week of October 2023. Fantastic resort. Food was excellent with zero complaints. Room was very clean. Premium liquor on the hideaway section was a bonus. If you’re looking for a nice resort with fantastic amenities and no kids I would spend the extra cash and stay in the hideaway. I’ve seen complaints of no A/C in restaurants. Majority of restaurants DO have air conditioning, granted I was still quite warm but not warm enough to stop m [... read more]e from enjoying my meals. Weather was 40 degrees Celsius with 85-90% humidity if you’re not expecting to feel warm stay home. The staff at this resort is top notch, always greeted with a smile and they always went above and beyond for us. If you’re interested in music and fun activities the pool is the spot to be. If you want a more quiet and peaceful time the beach was beautiful and very enjoyable. A very nice mix of restaurants which were all good and the buffet can fill any craving. Overall my experience was great from start to finish. Don’t let some of these reviews with the most specific complaints deter you from staying at this wonderful resort. (Also yes you have access to the entire resort if you stay in the hideaway section)

Iberostar Waves Tucan: 4th time at Tucan, I will always return here!

This resort never fails to amaze me. From the friendly and helpful staff , the cleanliness, the wildlife constantly about, the a la cartes ( superior quality), buffet variety. ..all outstanding! Alcohol service does not shirk on the drinks prep, the breathtaking landscapes and scenery . Miss it already.

Bahia Principe Escape Sian Ka'an: Very nice smaller resort

Sian Ka'an is a smaller self-contained adult-only resort within a complex of larger resorts, but separated from the rest of them -- and the beach -- by a 10-minute trolley ride. Being smaller, it's less busy, more relaxing, and one could even argue that a 10-minute direct trolley ride to the beach is better than a long walk from one of the closer resorts. But it's the staff -- especially at the buffet -- that make this resort -- they do a great job of providing excellent, personalized service. [... read more] Rooms are a bit dated, but they're fine -- I like the rooftop ones. We were twice approached by a manager who was sincerely asking for feedback -- that's a very good sign. Last year the beach was overwhelmed by seaweed, this year it was fine. The beach itself is sand, but there are rocks/coral in the water -- bring watershoes. Trolley transportation system has been improved since last year. It's at least a 90 minute drive to/from the airport, worth taking a private shuttle.

Iberostar Selection Paraiso Maya Suites: Cannot say a bad thing about this resorts.

Dinning was everything and more than we expected. We upgraded our room and were very nice. Grounds were very well kept no matter where you were on the grounds. The only thing that our party wasn’t crazy about is the size of this place. If you don’t mind walking, this is certainly the place for you. Other than that, we would rate the Iberostar Maya a very strong 4 1/2..

Riu Palace Las Americas: Best Resort!

We had access to 4 different Riu resorts, the rooms were modern with excellent cooling and no humidity in the rooms. The hotel was spit clean. The beach was beautiful, private with nice sand and no weeds. Food was amazing and beverages were all high quality. The parties were incredible. All hotel staff were very friendly. I cannot name everyone who was helpful to us; but one person I name; big thanks to Carla who made our holiday more entertaining and pleasant. I have been several times to Ca [... read more]ncun; this was the best holiday. I will come back to this resort.

Bahia Principe Escape Sian Ka'an: Beautiful resort!

Sian Ka'an was a resort recommended by our Tripcentral agent, Susan Snider. It is a small beautiful resort nestled within the jungle next door to a PGA golf course. Our room was very private surrounded by lush vegetation. Four warm pools with ample shaded lounge chairs ran through the middle of the resort - we did not spend any time at the beach which required a transport provided by the hotel to reach. The friendly staff were always nearby offering their services in whatever we may have needed. [... read more] Food was available 24 hours with many a la carte options but we preferred the excellent buffet. We loved our time at Sian Ka'an and hope to return.

Ventus at Marina El Cid Spa and Beach Resort: Nice resort

I liked the resort a lot and the staff! I love how one is accessible to all 3 resorts even if you book with a particular one. The only thing I would suggest is that Ventus at should also have some musical entertainment for their guests. I had to go to el cid to hear music and hear some entertainment while I swim. Where’s Ventus music speakers? It’s really boring to hang out at the pool for hours and do not hear not one music.

Planet Hollywood Cancun by Royalton: Beautiful resort-very limited food option.

Stayed here two weeks ago. Beautiful resort, terrible food. The buffet was pretty much empty every night and it had the same repetitive food. Would not recommend. We had a butler who basically just made us dinner reservations and nothing else. Do not upgrade to star class as It comes with no extra benefits