Grand Oasis Riviera: Not Great

I did not enjoy my stay. I was charged $2000. In addition to the 3000. I was initially charged for Cuba. I changed because of the Cuba crisis I hoped this resort would be worth $5000. But it was not. The room had air conditioning issues and an actually flooded. We could never get a chair on the beach because people kept putting towels and personal belongings on them during the night and then not actually using the chairs until late afternoon. We told the staff and they said they would remove t [... read more]he towels but didn’t. We were also told we couldn’t be at some of the pools or restaurants but we paid $5000.00!!!! Never booking a grand oasis again and telling all of our friends

Royal Hideaway Playacar: Lovely Resort

The Royal Hideaway was probably the most beautiful resort we have ever been to. The grounds were meticulously cared for. The rooms were beautiful. We had three in our room and had lots of space with the bedroom a dressing room and the bathroom. We were on the ground floor and had a lovely patio which we used quite often. The resort was a nice size to get around. The two main pools are not that big but did the trick. There is one cool pool and one warm pool. However, we could not resist b [... read more]eing on the most beautiful beach on the Yucatan. It was spectacular!! Long walks in the morning were great. The hotel did a really good job picking up the sargasim in the mornings. Now the food. Not good. Very small buffet that after 10 days got very boring. The restaurant reservation system is a nightmare!! Had a very hard time getting reservations before 9 pm until we got the manager involved. We can only think they were having labour problems as whenever you did get seated early the restaurant wasn't even half full. So, if you are willing to put up with this frustration than I would say it is a fabulous resort.

Bahia Principe Escape Sian Ka'an: Unique smaller resort with access to more within the Bahia complex!

The Sian Ka'an is a smaller adults only resort, that's not on the Ocean. They have a trolley service that takes you to the other resorts, that are on the Ocean. You also have the option to book a la cartes at the other resorts as well. This resort is in need of upgrading, but is still comfortable. The buffet really needs to offer more dishes, as it gets very repetitive. I really expected more from a Bahia Principe resort. The staff were great, with the exception of a couple of servers. Angel at  [... read more]the check-in desk was wonderful and very helpful! Camila at guest services helped me get a prescription medication that I had forgotten to pack. Instead of me having to search several pharmacies, she sourced the medication and had it delivered to the resort. This allowed me to enjoy my day and wait for her message that the meds had arrived. I didn't get to thank her properly, so I want her to know that I was very appreciative of her help!

Ocean Riviera Paradise: Absolute Paradise !!!

This resort is amazing. We checked in seamlessly and received a free upgrade without asking. We booked a junior and received a premium room with swim up pool. The staff were friendly and accommodating. The resort was spotless and the food amazing and endless. Tons to do and lots of live entertainment etc. Would definitely recommend this beauty for a luxury vacation at an affordable budget!!

Iberostar Waves Quetzal: Great resort!

We just loved it! Everything about this place is great for a nice vacation. The beach, gardens, pool, food, room etc were all great! Staff were very nice and helpful, all service was great. The cherry on top were the birds and animals in the gardens, which we enjoyed a lot! Can’t wait to go back!

Barcelo Maya Colonial: Barceló

We enjoyed our stay at the Barcelo The food was awesome and we enjoyed the à la carts. Our room was kept very clean but we had difficulty adjusting the air conditioner and found the sheets very damp due to the excess humidity. We did not enjoy the towel game. There were not enough loungers available due to people from other areas ie Tropical etc using the beach front in front of the Colonial The staff was excellent

Barcelo Maya Tropical: Great Resort!

We had a great week. Beautiful sunny week with nice temperatures. Lots of fun doing activities on resort and one outing with Transat. The staff were nice and a special thanks to Armin Morales for making our week by greeting us in the mornings with a beautiful smile and just having us laugh which made a great way to start a day. The room was okay but the bathroom can be renovated. The food was delicious. All in all we had a great week!! Monique & Brian.

Bahia Principe Explore Akumal: Love this place

Our second time here and it was as good as the first. Good food, XX Beer, nice beach. Staff were great. PGA Golf course on the property is a bonus. We had a swim up room and it was refreshing after playing in the waves for till 2pm. Best vacation ever.

Blue Bay Grand Esmeralda: 3 Star at best

This hotel is a 3 star at best. After check in the time was around 10pm and there was absolutely nothing to eat. We were tired and hungry but when trying to ask no staff could speak English. When we got to our room (7106) the smell hit us like a ton of bricks. The smell of rotten cabbage and sewage was horrible. Not only the smell but we were missing a hairdryer, hangers, clean sheets and an extra cot that was ordered months in advance. I called the front desk right away and and was told we  [... read more]could move if we wanted to pay for an upgrade. I was not paying more to a hotel that was not willing to help in the first place. The room was also VERY outdated and full of mold. All the nobs on the closet doors fell off and same with the shower handle that was never fixed. Food was the typical 3 star resort food. Nothing 5 star about it! Chairs- If you want one get up very early to reserve one. I traveled with my mom who has mobility issues and there were times we couldn't enjoy the beach or pool because there was nowhere to sit. She also has a hard time with the loungers and there are no chairs. We ended up renting a mobility scooter so she could sit. I wouldn't go back and there are a ton of other places that are amazing for the same price.

Paradisus La Perla Adults Only Riviera Maya: Great food and staff but the evenings are boring

There was a lot of good at Paradisus La Perla. The food was very good and the service from the staff at the pool and in the public areas was really attentive. They were friendly and definitely the highlight of the stay for our group of four. The downside is that this is sold as an adult resort, but you have to walk through the kids' section to get to most of the restaurants. The evening entertainment was lacking and there are no real places to hang out at night. The bars just felt like waiting  [... read more]areas for the restaurants rather than somewhere with a cool ambience. For two couples, it was boring in the evenings. The booking system for dinner is also a mess. The office is only open a few hours a day and they limit how many reservations you can make, so you have to keep coming back and queuing up just to talk to someone who eventually tries to sell you a timeshare. The app didn't work well either.

Barcelo Maya Caribe: Wonderful vacation

The grounds, rooms, restaurants are all super well maintained. Service was excellent and the friendly welcoming staff added much to our stay. Lots of sargassum on the beach but that is beyond the resort’s control. They worked very hard to remove it.

Bahia Principe Escape Sian Ka'an: Sun and Sand

We travel to the Bahia Principe Luxury Sian Ka'an Feb 13 through 23 with some friends. The staff is lovely and so helpful. Grounds are well kept. Food was good. You won't go hungry. Drinks were plentiful. Entertainment was ok at this resort much better at the sister resorts which we had access to. The nice thing about this resort is that its quiet if you want to be around the action its only a trolly ride away. There were a few things that not 100% but nothing that would make me not return. Most [... read more] people we spoke with are return travelers to this resort which is nice to hear. We would definitely go back. Can't wait until the next trip..

Grand Sirenis Riviera Maya: Amazing Resort!

This Resort was amazing from start to finish of our trip. The rooms, grounds, pools, beaches, staff and food exceeded my expectations and I would return again in the future! The lazy river was great, the wildlife was abundant and the evening show and entertainment staff were wonderful!

Bahia Principe Explore Coba: Great hotel

The property is really nice. The staff are awesome and food was also good. The a la carte restaurants should get booked ahead of time (download the app) it’s not on the beach but just a short golf cart away. I stayed at COBA side and there is only 1 bar at the beach that we were able to order from - silly if you ask me. Giving 4 stars because there is always room for improvement

Riu Lupita: Good service at average resort

Service was good! People like Carlos(supervisor ?)in the buffet was always very welcoming and couldn’t do enough it seemed. And also the server Sayman was eager to please too. Santos and Bianca in the main bar were excellent and very friendly. Delphino worked the beach bar (mostly) and was also very good and friendly. Overall the service was good even at the check in/lobby. When we needed or asked for something they did their best to do it quickly. Whether a request in person or through  [... read more]the RIU app. (A very handy tool to know what is open(or available) or what shows are on each day at the theatre or to make a complaint (about the room for example) although there were very few for us over our 2 week stay! The beach shuttle works as it should w a very friendly driver who usually plays “local Latin music” which helps get the day started off with a smile and a tapping foot! He “fist pumps” every single rider and always has a big smile and a Hola or Buenas dias! Now for some constructive criticisms. Entertainment: Some nights we enjoyed it and some nights it felt like we were at a high school musical or at a budget friendly resort. (Which I guess, some may call the Lupita). For what we paid however, this is not in our “budget friendly category”. So for what we paid, we were a little disappointed. The grounds were ok. The rooms and buildings are ok. However, Everything is showing its age. Dirty and a little uneven walkways with grease and oil spills from vehicles on the pavement to and from our room(I personally would never walk barefoot around this resort). Our room was on the other side of the tennis court,(I wouldn’t recommend it as there seemed to be better blocks/units around the quiet pool) We had to mostly walk by where all the buses were parked. We had to walk through this to get to our room or take longer to walk around it. Not a big deal but of course we always took the shorter route. Pools - the main pool is dirty. The water felt slimy and the smell was bad. We had the feeling it was getting pee-d in and not getting scrubbed clean each day. The tiles were slimy the whole time we were there. The “relaxing pool” was better and was also a quiet escape from the music and busyness of the main pool. The main pool had a bubble party and a few other fun events and activities throughout our stay(2 weeks-which we felt was 1 week too long). Lots of wildlife around and not an issue for us as we love animals! The stray cats had a little house and food/water provided. There was a sign saying they were spayed/neutered and had up to date vaccines. (Hope this is true). The cute “coaties” (a native rodent type species) were everywhere but didn’t bother us. Even though they were scouring everyone’s tables looking for food. Loads of birds, geckos and iguanas mostly around the quiet pool. Food was ok at the buffet. Service at all restaurants was good. The Mexican, Italian and steak house (a La carte choices) were ok but the Italian and Mexican is not organized well. When 7pm comes you need to be right at the entrance or you won’t get a seat. Then you will have to wait for an hour to get in. The steak house is different as you need a reservation. However - At 7am “on the morning of” you need to line up in front of the buffet restaurant to secure your spot. 7am is early and you should be there a few minutes before as there are always those people who don’t see any lines and feel they can just walk to the front. This happened a few times throughout our stay but for the most part people were good and respectful. Breakfast at the beach is almost non existent. We tried it once and decided to have breakfast before heading there. The shuttle would drop you off near 5th avenue and that worked great for us. Did that many times. So I would give the Lupita 3 stars overall. Needs a little tlc. Needs better entertainment. Better organizational for the a La Cartes.

Blue Diamond Luxury Boutique Hotel: Great Time

The hotel needs updating but we are not in our room very much so didn't bother me but not what you expect at 5star. That being said the food was fantastic 5star drinks were always flowing even when you didn't order it waiter saw you were almost empty and would bring you a fresh one the beach was nice and cleaned all day long. Anyone hoping for night life this is not the resort for you as there is none. The people are all so friendly always with a smile and said hello. Not sure I would recomme [... read more]nd this resort unless you are going to relax. Although I would love to go back my husband thinks it's a little too quiet but overall one fantastic vacation.

Bahia Principe Explore Tulum: Very good resort - it is a 4.5 as advertised.

Suite was wonderful - large, modern and dry not damp. Beach was lovely and they really stayed on top of removing the sargassum grass. The resort was kept very clean and the staff were all wonderful. The food was great. We were late booking the restaurants so we only got into one of them as it was a busy week. Lots of activities if you wanted them. Pickup and drop off were efficient. There were virtually zero vendors on the beach all week and the resort felt super safe like a gated commun [... read more]ity. We would retrun in the future.

Bahia Principe Explore Coba: Amazing Vacation Resort

Absolutely amazing resort, great food, awesome staff and the grounds are so beautiful. It was paradise. Everyone was helpful and friendly. The entertainment was top notch and always exciting to watch.

Bahia Principe Explore Coba: Amazing Vacation Resort

Absolutely amazing resort, great food, awesome staff and the grounds are so beautiful. It was paradise. Everyone was helpful and friendly. The entertainment was top notch and always exciting to watch.

Ocean Coral and Turquesa: Beautiful resort

Ocean Coral and Turquesa is well laid out. It is easy to get around. The four pools run from North to South along the Caribbean Sea. We stayed at Privilege and had access to the fourth pool - adults only. The Privilege Lounge is lovely but the service is rather slow. Our butler, Carlos, was very helpful and assisted us with booking an Uber to go to Puerto Morelos. He also made all the restaurant bookings for us.The suites are spacious and comfy with a beautiful bathroom with a private toilet, la [... read more]rge shower area and a separate bathtub. We were unfortunate and had a few days of cold, windy weather. Other than that, I'd recommend this hotel.