Iberostar Selection Playa Mita: Disappointing Experience

The resort itself has loads of amenities, is very well laid out and the grounds are beautiful. There are also loads of chairs around the pool at all times and a very good area for children. While the public areas are kept very clean, there are maintenance issues. The sink in our room leaked on the shelf below, the air conditioning couldn't be adjusted and nothing was done about either issue during our stay. While those were minor issues, we did have a major issue with the food. We found the food [... read more] quality to be disappointing in the buffets as well as the specialty restaurants. The food was almost always cold whether it was on the buffet or served at a specialty restaurant and the vegetables were often very undercooked.

Iberostar Origin Laguna Azul: Great resort

Hotel rooms were generally in good shape and cleaned on a daily basis by a friendly and pleasant staff. Resort staff were helpful and made sure we were comfortable and the food snd drinks werei good supply. Food was very good overall, the Japanese alacart was fantastic and the Canadian celebration and dinner was exceptiona.

Iberostar Waves Costa Dorada: Good Resort

Grounds and rooms were clean. It is unfortunate that there is not 24 hour meal options. I was extremely impressed with the pool loungers. They were in excellent condition and not falling apart. The food had lots of variety.

Iberostar Coral Esmeralda: Very Satisfied!

We found this hotel to be as advertised. The whole facility was new feeling, from the rooms to the public areas. Cleanliness was very good. The food was good for Cuba. No real serious shortages that we noticed. The staff very friendly as you would expect in Cuba. One of the main reasons we continue to travel to Cuba. The beach was great as is usual in Cuba. This small adults only had a boutique feel and low keyed which we loved.Our only real issue was food temperature. The food was fine but not  [... read more]very hot in the buffet. Generally a great week without food shortages and power outages that have been prominent in the news.

Iberostar Waves Costa Dorada: Great place!

Very clean and joy to stay in resort like Iberostar. Nice pool and beautiful beach. People are nice and friendly. Room service was excellent, Carlos in the restaurant at the beach was the best. Very hard worker and very friendly.

Iberostar Selection Ensenachos: Showing its age

The beach and weather was beautiful. The resort was nice but is outdated. Food was awful, bed had springs popping up. The view from our room wasn’t great, had a garbage can outside. Too much walking..

Iberostar Origin Laguna Azul: Canadian traveller

We were very impressed by the beautiful beaches and amazing staff of this resort. We have been to Cuba many times and now have found our favourite spot to return to. The Canadian night at the disco was an amazing finish to an awesome week Thank you to all the staff

Iberostar Origin Laguna Azul: Amazing

My girlfriend and I spent a week here and it was amazing From the beautiful beach to the romantic suppers We loved every minute of it and will be back If you are looking for a resort with awesome Staff and service this is the place

Iberostar Origin Laguna Azul: Amazing tome

My brother and I had the extreme pleasure of staying a week at Iberostar Laguna Azul I cam say enough about how much we enjoyed our time there Everyone was amazing beautiful pools and beach We will definitely be baclk

Iberostar Waves Dominicana: Family vacation.

Our kids are 2.5 and 1 - this resort was perfect for them. I cannot stress enough how the staff went above and beyond making our kids feel special each and every day. A very special shout out to Wescar and Lus in the buffet dining room - your kindness and smiles are contagious and you brightened my kids days every time we ate there. Thank you.

Iberostar Selection Ensenachos: Amazing resort

The people are amazing and friendly like family food is decent and amazing beaches will definitely return ?? is very thankful people and will do so many things to please you love ❤️ it so much kkkkkl

Iberostar Waves Cozumel: Awesome as Usual

We have been coming to this resort for many years and we have never been disappointed- we couldn't get our usual room but one directly behind it which was fabulous as well. Food was great also and the grounds are amazing- another reason why we keep coming back. Absolutely no complaints at all- we will always come back.

Iberostar Selection Cancun: Great vacation

Nice hotel Clean hotel . Room was very clean food was ok beach you could not walk or swim due to coral and rocks Drink selection could be better Great staff very helpful I have been three times I will not be back due to the poor upkeep of hotel . Very dated

Iberostar Selection Esmeralda: Very nice resort. Much better than I expected.

The area was nice as well as the grounds. The buffet restaurant and the a-la-cart were everything you would expect. The two pools were excellent, however new chairs are needed around the pool. The chairs at the beach were much better. The beach itself was excellent . I just can't say enough about the staff. They were always there to help. Food was good for Cuba.

Iberostar Selection Esmeralda: Very nice resort. Much better than I expected.

The area was nice as well as the grounds. The buffet restaurant and the a-la-cart were everything you would expect. The two pools were excellent, however new chairs are needed around the pool. The chairs at the beach were much better. The beach itself was excellent . I just can't say enough about the staff. They were always there to help. Food was good for Cuba.

Iberostar Waves Costa Dorada: So, so resort!

Beach is okay for adults but lots of dirt in the water and choppy. Definitely not for children. Room in Section 3, suoer humid even with AC constantly running. Mold started to develop on bags, visible in bathroom. Also, water dripping on head in the bathroom from high condensation. Pool okay and so is food. Not sure if it was coincidental but lots of people from our group got stomach issues, even a hopsital visit. Service staff is various. Some folks seem being there against there will. Not many [... read more] smiles. Bar servers fine, reception depends who you get. Ground overall clean and maids are doing their best with what they got.

Iberostar Coral Esmeralda: Best beach but not a 5 star resort

We just returned from our 9 day vacation at Coral Esmeralda. I must say this is Defiantly not a 5 star resort as you indicated. We were very disappointed with the description listed in your site and with one staff member there. The good. - Beast beach I have ever been to. White fine sand on beach and in the ocean. No need for water shoes here - Our room was huge and beautiful. We had the roof top suite - Massage at the spa are perfect. Great service and prices. Keylin and Ernesto are amaz [... read more]ing. - Lunch at the beach BBQ and the snack bar where the best meals on the resort. Freshly cooked and cooked to perfection - Waiters, cooks and bartenders are always friendly. Even if you don’t tip The Bad. - On the second day Ariel the butler manager made a racial gesture to my wife 3 times even after telling him the first time it was offensive. This set a negative tone for the rest of our stay and really spoiled our trip - Beach has no washrooms and you have to walk over 3 minutes to get to one - Lack of supplies (that’s all Cuba) - Told there was turn down service when checked in but never happened (had to go change beach towels every day to the non-Coral side) - No VIP Dinner at the resort's best spot as stated when we checked in - A la carte dinners are pre made that always come out warm not hot. Better off at the buffet - No Complimentary hydrotherapy access as stated when we checked in and according to the booking agreement - Butler service was not really there as we have had at other resorts. - House keeping was really bad (shortage of towels every day, room not made a few days until after 5pm) - Shower for the pool and ocean to wash up were mostly broken (non on the beach worked) - Maintenance at this resort are slacking with multiple items not working - Room towels are old, non-absorbent, and smell like feet

Iberostar Waves Rose Hall Beach: Not a 5*

There are 3 resorts side-by-side, each more luxurious, the Beaches being the least expensive. We arrived on a Sunday evening to a lobby that displayed yesteryear luxury. A porter took us to our room, dropped off our bags, got a tip and took off with no information or direction about the room or hallway which we found to be like a maze. Here are the good and less than good points we experienced. The standard room is a decent size and appointed with what would be expected. There is a nice size ba [... read more]lcony with 2 rattan chairs and a table. We had a quiet garden view. There is a large pool with a swim-up bar with several lounge chairs to slow roast in the sun. The sandy beach has a large number of lounge chairs and lots of shade if desired. There is 1 bar and a jerk chicken shack with service provided. The resorts share a well stocked work-out centre and nearby, tennis courts and 8 very nice pickleball courts (though the provided paddles are poor quality). There was no promotion so you are on your own to find playing partners. What little I saw of the entertainment was very good. MOST of the service staff are very good and friendly, happy to please. Overall, the place was kept very clean. The food (yes I am critical, I expect good tasteful food): Breakfast offers many different foods, something for everyone. The fruit bar was not great…frozen fruits, tasteless watermelon and pineapple. There was good kiwi, apples and bananas. There was a good juice selection but getting a glass was sometimes a challenge. Lunch and dinner at the banquet hall offered a good variety. However, the taste was hit and miss. Most were very good, others not so much.. I found the roast port overdone and dry and some fish the same. They had mayo as a tartar sauce!!! So simple to make a tartar sauce. The dessert section was interesting. They listed black forest cake…it was chocolate cake, brownies…it was chocolate cake, chocolate cake…yep, chocolate cake. Some desserts were tasteless, a select few worth eating. However, the salad bar was excellent. Lettuce was fresh & crisp, the variety was terrific. The self-serve juice dispenser sprayed juice all over instead of the glass. Not sure if it was ever fixed. The Japanese restaurant did not serve real Japanese food but the ambiance felt Japanese. The food was fairly good. The Italian restaurant was a disappointment. The salmon was good. I had a penne dish with shrimp. The sauce was like a paste and the shrimp still had the tails on!! Second time, I had chicken with spaghetti. The chicken was fine but the pasta was sticky and the sauce tasted like tomato paste with no spice. The smokehouse served huge meals and the food was very good. The hotel expects everyone to be tech savvy with a smartphone to use their QR code. It is not seniors friendly and they do not use printed material. We asked for a map, one we could download on our computer….no. What nobody noticed was a map of the resort at the end of the service counter! Reading a map on a 5” screen is not going to work for most seniors.Navigating the maze (hallways) is an adventure until you travel the hallways a few (or several) times. The room we had (and others said the same) a bathroom that smelled of sewage. I put my hand on the handrail in an elevator and it fell to the floor. The tv we had in our room was broken but replaced later the next day (and this was all on our first 24 hours). For those that like coffee, be prepared to have it black. No creamers are supplied in the room and the service at the lobby bar early in the morning is non-existent. The person ignores you until he stacks all his liquor bar, then no smile or good morning. You feel you are annoying him. Service is late so sleep in. It was hard to gauge whether everything opened at 6 AM or 7 AM. It seemed nobody really began to function until after 7 AM. Overall, this is a decent 3.5* resort at a 4* price

Iberostar Waves Costa Dorada: Very Nice place

We had a great time at this resort. Rooms were clean and nice, but ac could have been a bit better in our room. Food at this resort, we found to be good. You could always find something good to eat. We went to the Italian and Japanese, restaurants, but they are not that great. We found the buffet to be much better. The people working at this resort were very pleasant, and helpful with everything. Pool was large and nice and never felt crowded. The beach is huge and you can find lots of shade, an [... read more]d thats a huge bonus. You can walk a long way either way on the beach. The water is not clear at all, but was warmer than the pool. Not a place for snorlelling AT all. The shows at night, were a disappointment, we found them HOOKEY at best unfortunatly. All and All we really enjoyed our 10 days there and would ABSOLUTELY return.

Iberostar Origin Playa Alameda: Great Resort, Great People, Great Vacation Spot

This is my second time to Varadero and first time at this resort. The staff were amazing, the food was good, the rooms were clean and beach was spectacular. If you are considering a trip to Cuba, I would highly recommend this resort.