Wonderful resort

The Grand Bahia Principe Punta Cana is a huge resort with many different sections. We were at the Esmaralda campus (Adults only) and it was absolutely beautiful. The pool and beach were very close. The room was a great size and the bathroom had a separate shower, tub and double vanity. The hotel and grounds were very clean. The food at the buffets and different a la carte restaurant were fabulous. The service was very good and staff very friendly. There are trolleys to get around one area [... read more] to another. There was a children's area with little water slides and park. It is a great resort for families and couples. I would recommend this resort and would consider returning.

Loved it!

Beautiful, well kept hotel. Huge but easy to navigate with trolleys. Good food. Comfortable rooms. Friendly staff. Good entertainment. Crowded beach but nice area. Lovely pools. I would definately return to this property.

Excellent Resort

The Grand Bahia Principe Punta Cana Resort was excellent. The rooms were very nice, food at the main buffet was really good with lots of selections. The resort grounds were spectacular. The service was excellent. We were greeted with smiles from everyone every day. The beach was nice but was crowded. We will definitely go back and strongly recommend to all. A good value for the price.

Very nice resort

very nice resort. don't worry about the size. the shuttle is amazing. food at the buffet was the best. ala cart was so so. rooms are clean and service cleaning rooms was always very well done a timely. The gold service was worth the money, but don't expect much from the gold service staff. always felt like i was an inconvinience. BIG BIG shout out Nicole Kirk our travel agent. we had a few issues and she was extremely helpful even though it was not her fault. i would highly recommend her as y [... read more]our agent.

Best resort Ever

We got to Grand Bahia Principe and thought it was so beautiful. when we were checking in we got upgraded for free to Esmerelda.. What a place.. the whole resort was wonderful.. We would love to go back next year..

Over crowded resort!

We booked our stay to Grand Bahia Principe Punta Cana ( Royal Golden ) when we arrived we were upgraded to Luxury Grand Bahia Esmeralda ( adults only ) only good thing about that upgrade was the fact of having no kids around the pools screaming and splashing same for the buffet res. Normally don't write reviews because we went to Punta Cana 5 times before and never had problems but honestly this time it wasn't a great stay..... The resort was way to crowded but the grounds itself were amazingly  [... read more]beautiful. An overprice resort, can't have a good spot with space to breath on the beach no matter what time since the spot you have gets overcrowded by the minute so you're basically touching the other chairs with your own, feeling invaded and no space to move while sitting on your chair. Water itself 4/5, beach area 2/5. Pool sides were nice and a bit more private, 4/5. Way to much walking around the grounds, it gets annoying to get on the shuttle to get around. Nightly shows at your complex were lame, boring and very short since the main shows are held at the Bahia P.C but not worth going since again overcrowded and lots of kids 2/5. Were allowed to book 4 a la carte dinner, that was unfair since we couldn't even get 1 reservation throughout our stay since it was all booked 0/5.... Buffet food was repetitive , tasteless and cold meat was either under/over cooked when you asked them to reheat or cook it more/less they said no and many nights by 7;30pm they would ran out of certain food... Breakfast food was just your simple every day food nothing special like a station for fresh crepes, waffles ect every other resort we stayed at had those little extra which was good. Overall food rating 1/5. Lobby bars were small, boring and just no life at all, 1/5. Room was very simple expected more for the $ paid, 3/5.... Our room was on the 4th floor only room, way to many stairs to get to it after your day 2/5. Staff, most don't speak english and many pay more attention to their phones then clients, not the most friendly staff and service is slow, 2/5. Not impressed at all with our stay, pricing is very high for what you get. Overall rating this resort is only a 2-3 star out of 5, would not recommend at all to anyone. Stayed as a couple end of January, 2017.

Terrific Resort

The grounds were well kept; food great and lots of variety; lovely spacious rooms; staff friendly and very helpful; and the nightly entertainment was just fabulous. Had a wonderful time there. Would return again.

Great place especially for kids and elders

Just came back from this place and we enjoyed it. We traveled with our 18 month old and were very pleased staying here. We had a lot of fun at the beach which had a bit of algae but very clean. It was also very stroller and wheel chair accessible with wooden paths going very close to the beach The shuttles came very often and was very practical to go everywhere. We only ate at the main buffet as its easier with our baby but service was friendly and food was good and a lot of variety [... read more]. Rooms are big, spacious and clean but not the most comfortable beds.

Amazing Resort!!!

We were upgraded to the Grand Bahia Fantasia. The service was amazing at bars and restaurants. Since this property is new everything was in tip top shape. The beach was beautiful. We had access to all of the Grand Bahia Hotels in the complex. Pools were nice, only downfall is the pool swim up bar is in the shade. Nightly shows were excellent, Michael Jackson, Cirque du Soliel type show. Since this hotel is geared more towards families it is quiet after 11:00pm. You just have to go  [... read more]to the main resort Grand Bahia Principe Punta Cana for night life. There is shuttles that run very good to take you back and forth to the beach and to main resort. Would definitely return again!

Glad to be home!!

We left on Sunday, our flight went off without any issue. We landed in DR at around 120pm. From the moment we landed and got off the plane we felt like herded animals without any direction. It took us 3 hours to get to the resort. No one told us where to go, we kinda had to figure out where we were going. We got on the bus that was taking us to the resort and got handed an envelope with a room number and the key. The bell desk got us to our room. As soon as we got into our room three and a half [... read more] hours after landing we knew that we were not going to enjoy it. We figured out that the resort was bigger than anyone can imagine and our room smelt like mold and ammonia. We kindly asked to change our room as it was on the second floor and my husband is handicapped and stairs were an issue for him. So two days later we get into a room one the first floor but again the room stunk like mold and ammonia. On our first night we went to the buffet and saw a variety of food however none of the food had any flavour. Breakfast was another treat the bread was stale and the toasters did not work properly. My husband was stuck eating omelettes for 7 days and tomatoe and oil for lunch and dinner. The seafood was all mush and smelled like it was days old. We were extremely disappointed as this was our first trip since my husband suffered a stroke 6 years earlier. I honestly would not consider this resort as 5 star as they claim, we would not give it more than 2.5. Our flight back came with more trouble as we sat in the plane for two hours as they tried to fixed a spoiler on the plane. Air transat did not offer any food just warm water. I would not recommend this resort to my enemies.

Disappointed

I'm not one for complaining, but I was very disappointed. We had upgraded to the golden royal and the rooms were not what I expected. The rooms did not feel fresh and clean. There were items missing in our upgrade and if they are missing at the end of your trip you would be charged for them with them assuming that they were in the room at the start of your vacation. I called to get our house coats this service brought them and dump them on our bed like laundry just pulled out of the dryer [... read more] mixed in with other laundry. About 4 days later we finally got new ones. The food was not a five star by any means at some point it was actually not edible and cold. The grounds are beautiful the beaches are Lovely and the people are very friendly. The weather was great but I would not recommend this to my friends who would be expecting a five star resort this may have been a 3.

My Punta Cana Experience

The food and accomodations were good. Pool and beach were very nice. ON the not so good side, my phone was broken and it took 2 days for someone to come and fix it. I had to keep on asking for facecloths. I did not like the fact that a maid came to my door at 9:30 in the morning on the day we were to check out to clean the room even though we had until 11 am. to check out. I did not like the fact that they cut the cable service shortly after 12 midnight on Wednesday even though we had the r [... read more]oom until 11 am on Thursday. I am used to staying in a hotel where I have the convenience of going downstairs for Internet and food/drinks. The villa was a new experience but I would not stay in a villa again. My neighbours in the adjoining room were also extremely noisy!

Wonderful place

Great place amazing service and hotel very clean and well manicured grounds first time there and would go back michael Jackson show was so good as well as the other shows loved the Japanese restaurant people were friendly beach was beautiful 5star forsure

Awful resort

We did not have a good experience visiting this hotel, we showed up and the room was. It ready so they said they upgraded us to the fantasia, we got our room an hour later, it was very dirty with lots of flys. We complained twice and where told it would be cleaned they came the first time and it did not get cleaned, had to complain again since the bathroom had cobwebs and all these flys, asked to be switched rooms told us we would half to wait a day, so next day we switched rooms and than the ai [... read more]r conditioner wouldn't work, finally got it fixed at 11 than each night after it would shut itself off during the day and we would come back and the room would be 28. Bar fridge was only filled once the week we where there and anytime we asked for things the workers where rude. I used trip central to book this trip and they where incredible with help so I give them 5 stars but this resort was bad from day one and I don't like that the workers pretty well laughed at us. The food was okay, and beach and pools where great. Night life not much went on.

Romeo's review

very well maintained facility. grounds are great. lots of pool access. good food at the buffet. ala cart was less impresive. staff provided good service and were very attentive. the shuttle service is excellent and worked great for the family, including a 20 month old. as wilth most of these resorts I'm always annoyed at the reserving of pool chairs so early. my only complaint is that i did have a complaint. emailed the hotel, and have yet to get a response. very annoying.

Quality getting poor

The resort is beautiful and the grounds are well kept. However going to this resort four times I can see that the quality is slowing getting poor. Servers at buffet are slow and plates pile up on the table. Drinks are not brought in a timely manner. Towels and soaps are not replaced promptly. Robes are taken and not returned. The door to our balcony was left open on more than one occasion and we were on the main floor. There were Roaches in our room. We stayed at the royal golden section. Seems [... read more] they are concentrating on their luxury sections and not the entire serort. Also don't expect to be upgraded after 3 visits. They now say you have to go 10 to be upgraded. Would be nice to have been told this in advance. Especially since we had visited grand bahia resorts 6 times.also lost my phone case. Although it was recorded as found took an hour and a half of my last day to track it down. No one knew where it was.they finally found it just before we got on the bus

Very Large Resort

The resort itself is amazing. The food delicious and the beach goes on for miles. The only down side is the room we had. It was in need of some major cleaning and upgrading. When we walked into the room barefoot within seconds we looked like we had slippers on which told us the room was not cleaned in a while. The walls were thick with dust as well. The room smelled so musty that we had to keep our patio door open for a couple of days to get the smell out. One other bad thing is they didn [... read more]'t restock our bar fridge daily. We had to continually call for stuff. All in all if these upgrades were done I would definitely go back.

Nice Family Resort in need of some updating

We stayed at the Gran Bahia Principe Punta Cana from Jan 14-21. All in all the resort is very nice and very kid friendly. Unfortunately the rooms are very outdated and smell extremely musty and were not cleaned very well and the minifridge was not restocked daily. The resort grounds were AMAZING and always kept clean. The food as delicious - the best out of any resort we have been to.

Great Vacation

I traveled Jan 13-20, 2017 with a friend. This is a solid 4-star resort. Our room was a bit dated, but clean. The rest of the resort was great. Very nice lobby area for hanging out in the evenings, with spotless bathrooms. Beach was amazing, soft white sand, turquoise waters, and palm trees - postcard beautiful. We spent pretty much all day, every day at the beach. It is a busy resort area so beach is a bit crowded, no room to throw a frisbee, but it's great for people watching. However [... read more] if you're willing to go for a long walk, once you get past the Hard Rock there is a big stretch of undeveloped beach with no hotels, houses, vendors or anything which was really cool (but a lot of garbage, sadly). The only downside to the beach is that is faces northeast so you get the sunrise, but not sunset. Due to the tall palm trees the beach was in the shade by late afternoon. On a few days we migrated to the pool after 4:00 to catch the last few hours of sun. Pools were clean. It was quite windy for most of our stay which made sitting in the shade at the beach a bit chilly at times. The positive is it made for great fun playing the waves, however the waves were too big for kids. The last two days the wind died down and there were no waves, so we experienced both. Mostly a mix of sun a cloud with just a few short showers. The food was good, lots of options at the buffet, including some Dominican cuisine which was nice. We ate at the Mediterranean (seafood), Dominican, and Garden (steak) a la carte restaurants which were decent. The concierge can make your reservations right after you check in. I ate everything, including salad greens, and drank water everywhere except out of the tap and never got sick. Brushed my teeth with tap water and was fine. We had requested two beds and they had given us a room with only one bed, but we just went to the beach for lunch while they waited for a two-bed room to check out and they re-assigned us. Unfortunately it was the furthest possible room from the beach, but closest to the lobby/buffet so you win some/lose some. This is big resort which is good and bad. Lots of activities, lots of dining options, but also a bit crowded at the beach. But there were lots of chairs at the beach. You had to be there early if you wanted a lounger in the first row, but there were always a ton of empty ones in the third and fourth rows even on the days we slept in. Bottom line is I would go back and would recommend this resort to friends and family.

Huge complex

The grounds are extremely well maintained. The lobby is functional and well situated. The villas /rooms in the punta Cana resort we found to be dated. Also, we had plumbing issues. Short on bath and face towels but would be supplied when we requested. Beds were not comfortable and neither were pillows. Food at buffet was very good as well as service. Found booking our entitled al la cartes very stressful. Look into it early. We figured that they must reserve a bunch of tables for gold members or [... read more] more privileged guests but that is unacceptable given how much we paid to go to the resort and our entitlement. Overall it was a great vacation. We found the "complex" too big however which resulted in a very busy beach. We instead opted to hang by our local pool which was nice but water was freezing cold. Staff are great.