Blue Bay Gran Esmeralda

Excellent service, wonderfully friendly. if you're going to do an excursion wait and book it with the agents at the resort - Best Day Travel. they have the best prices. restaurants were wonderful. lots of wildlife on the resort. the grouds were impecable.

Fun in the sun

4 of us went - the resort was clean and the service was great the food was excellent, but the beach was bad, and there wasn't any adult entertainment which I really like.we had a great time and the week went to fast.

Very Good

Grounds were clean but over grouth needs attention. Pools were clean but could use some maintenance (Grout repairs). Pool canopies for shade need replacement. Beach (not so good) but services very good. Food and staff were great.

Great vacation!!

We had a great vacation! The grounds were beautiful and very clean. Our room was very clean and staff called us to make sure everything was up to par. The food was delicious and many choices at each meal. Staff was very friendly and spoke English well. Lots of room in the pools. Was disappointed about the ocean as people were not swimming in it due to being dirty. That was the only negative thing about our vacation. I would definitely recommend this resort to others and would go there again.

Awesome trip

The hotel was nice but could have been cleaner. We had ongoing issues with our toilet and they did come to fix it but it didn't work. The people were friendly but were hard to understand. The grounds were well kept. There were lots of animals on the grounds. The A La Cartes were great especially the Steak House. We found the buffets were very repetitive and didn't like the fact that they used liquid eggs to make omelettes. Overall it was a great trip and we had a great time!!

Very nice

Loved the service and the food was amazing, the suite was clean and housekeeping service efficient. The shows are no good if you are going for that, forget it. The beach is not very nice, but at a walking distance you can get to a very nice lagoon or a very nice beach. The service staff is really friendly. We loved our stay! There is so much to do around the area! We hired a private company for the tours and were pleased and had a wonderful experience with them. The guide nows his country extrem [... read more]elly well and him and the driver were very proffesionnal. The also charge less. Mexique Plaisir info@mexique-plaisir.com

Wonderful Resort, amazing staff - Great food!

Food was amazing. Especially the Buffet and Steak House. Grounds were larger than I like but well kept and well lit at night. Trams were travelling all day. Beach was not great. Storms have washed away the sand and it's not appealing to walk on sand bags. Staff, especially the animation staff were wonderful and kept our teens busy all day around the pool. Lots of fun. Only negative is the cleanliness of the pool area and the sharp tiles on the pool bottom were dangerous.

Great Resort

Amazing Service, Food, Pools. Beachfront needed some work. A La Carte services were awesome and the service was extremely professional. Seemed like they did a good job of putting the spring break crew in a separate location from the older crowd which was nice.

Nice resort

Nice resort, I have stayed in nicer. Food was great, pool was great. If you are a beach person this is not the resort for you. Lots of beach erosion and sand bags. Entertainment staff were great especially PEPE. Rooms were ok, my AC didn't work but I also didn't call to have it fixed, it was too late when I realized it wasn't working. All in all we had a great vacation.

Great trip!

We had a lot of fun at the Bluebay but if your looking for a good beach this place will not be for you. Lots of sea weed and sand bags. Aside from that though, it was one of cleanest resorts/hotels I have stayed at. The food was great - lots to choose from. The staff were wonderful as well! There from time to time was a weird sewage smell it different parts of the resort but we were not too bothered by it. One thing I did love love was the resort has two pools that are spaced out from each other [... read more]. One pool is very quiet and nice if you want to relax. The other pool is by the beach and much louder. Down there they play music and games!

Not blue bay esmeralda

We and many others were bumped over to the occedental grand Xcaret from blue bay. What a disappointment. Was promised an upgrade and VIP treatment . It was definitely NOT anything close. Set up was weird

Very decent family resort

Pros: Excellent facilities. Great spacious room with modern furniture, marble, tile etc. Minibar stocked with drinks. Not too far from the airport - about 40 mins bus ride. Fast check-in. Free Wi-Fi. Good food. Easy to book restaurants - concierge service at every building. Room cleaned daily and not too late. Excellent drinks at any of the bars. Great pools. Frequent shuttle service around the hotel. Great service everywhere. Cons: The beach is not perfect. The water is muddy from the seaweed. [... read more] The bottom is part sandy part rocky. Not enough shade around pools and on the beach.

Amazing vacation!

This resort was awesome! The food, drinks, staff/service was fabulous. The beach and pool were both enjoyed equally, lots going on so if you didn't want to leave the resort you didn't have to. I would go back in a heartbeat, possibly even take my kids. I did find the beds and pillows a little too firm and mosquitos kept getting in under the door, but other than that the rooms were very clean and had a nice view.

Great place

It super clean .. well layer out .. amazing beach .. lots of help everywheres .. food was fantastic .. great for couples or family get aways .. lots to do for young and old .. I'didn't have no problem going back .... A1.

Really Nice Resort!!!

I tried to give 4 1/2 stars, would not let me. So let's pretend it did. The Blue Bay Grand Esmeralda resort was beautiful! This hotel deserves better than Good, however, not quite Excellent! Our service was Excellent! There was nothing bad to say of our room as we were very comfortable! I just feel it was not quite Excellent, that is why 4 1/2 stars. Our trip was wonderful, except the ocean was not inviting. We had yellow and red flags the whole week. I cannot blame this on the resort. The separ [... read more]ation between the front of the resort and the beach area was strange, however, the journey there was gorgeous for walking/ridging and the buses the resort provided for your convenience were very handy and available. The swing-seat bar was unique to us and fun! All in all, this was Really Nice!!! Watch out for the "sharks" (not real sharks) that are trying to offer CircleOne, "not a timeshare" - so they say. We were on a much needed vacation and not interested in any meetings or offers. If your food is cold at the Mexican restaurant, do not eat it - let your waiter know. Also, taxis are cheaper if you walk to the main road, just remember you do so at your own risk. It went well for us.

Wasn't wonderful...but wasn't terrible

The hotel rooms could use a facelift. They were a bit tired looking. However the staff work very hard at keeping the room clean. The food was good, nothing to complain about. But I would have liked a place to get a "Starbucks" like coffee during our stay. The amenities were far from one another. We traveled with two kids (4 yr old & 2 yr old). Needed to pack a massive beach bag for the day as it was a trek to get back to the room if you forgot anything. The beach was better than what I had expec [... read more]ted after reading all the reviews about how "bad" it was. The best thing about the resort were the staff. Very hard working and useful. This is a very large resort with a high number of rooms. Would I go back? Probably not as I prefer a smaller more intimate resort.

Great Resort

My boyfriend and I booked this resort last minute and totally lucked out. Everything was great about the resort and the staff were all amazing. Food is great, rooms were clean. Only problem I had was the beach. It is man made and not very big. The water is not clear and blue close to the beach area. So if beach is number one on your vacation list I would not recommend going to this resort. Everything else about this resort was amazing the pool is great and really close to the waterfront. There [... read more] was also a lot of variety of age groups. We would go back again!

Beautiful well kept resort

Such a beautiful resort that's extremely well kept. The staff were so sweet and even helped my boyfriend plan a birthday surprise for me in our room and sang to me at dinner. No complaints I will definitely be back (I recommend booking ocean view though or you may end up far from the main pool) also when you get there ask for second floor because ground level gets lots of animal visitors. Food is A+. Also 10 min walk down the beach to a clear water lagoon

Not the one if you want to enjoy the beach!

The staff was wonderful, the food was lovely, rooms were great! There is no beach and the night time entertainment was really lacking. The grounds were nice and the shops were great. A little music after the show every evening would have kept us happy!

Great resort!

Very clean resort with lots of staff. Fantastic atmosphere with an european flair. Mixed nationalities from all over the world. The local animals, similar to raccoons, were very friendly and fun to watch. The beach was better than most in the area and the seaweed was very minor. Our son (eleven) was the only kid on the beach all week, he had a blast making sand castles.