Allegro Cozumel: Great Experience

Staff all so incredibly friendly and helpful Grounds were immaculate Great walking beach and excellent snorkeling at the resort as well as trips that leave right from the pier - so convenient - no taxis needed Buffet Restaurant near the Pools was the best. Consistency in dining and selections.

El Cozumeleno Beach: Great Value

This hotel is for the folks who get up early and want a quieter time. We chose El Cozumeleno because of the snorkelling and that was truly amazing! Right at the beach. The fish are so used to being fed that the minute you walk in, they are looking for it. We liked to take a half apple in and hold the stalk and they would swarm your hand while feeding. This is one of the few hotels in Cozumel that has a large sandy beach - others are very rocky (it's reef territory) The hotel is dated both the " [... read more]new" south end and the "old" north wing, but very comfortable and clean. The rooms are huge with amazing ocean views and balconies/patios! Staff are amazing and always quick to try and comply with special requests where possible. Only 1 a la carte is disappointing and you have to start the daily line-up by 6:30 am to get a decent time slot for that night, which didn't matter to me as I had a book and met some great people in that line. But, it meant that I did not get to the gym as much as I had planned. The food and service in the a la carte were excellent. I could not understand the requirement to return beach towels EVERY day by 7pm and chose not to. Was disappointed in the lack of evening entertainment. I think 3 evenings/week had something going but it was very amateur. Everything shuts down by 10pm.

Grand Park Royal Cozumel: Not great - just OK.

Resort is OK, nothing spectacular. If you are looking for a beach vacation, this is not the place. Beach is extremely disappointing - tiny for size of the hotel and your view is blocked by cruise ships all the time. If you want a spot by the pool, make sure you get out and reserve your spot before 8AM (finally got this figured out by Day 3). Want a dining experience, make sure you book it days in advance. I was told book at noon for the evening. When I did, they were booked for days so never  [... read more]got to use my a la carte dining. My fault for not booking sooner but wish they had mentioned this on arrival. Hotel is clean, staff friendly but not overly helpful, beds are extremely hard and uncomfortable and none of my booking preferences were honored. Overall my experience was mediocre. Wish I had looked at reviews from other sites before booking.

Allegro Cozumel: Good resort

We stayed at this Hotel for 2 weeks..overall everything was good. Grounds & pools very nice, rooms a bit small, beds very comfy.. food wasn't the best..beach very good..downside. beware.sales reps for time share there own staff though were all quite good.. We ourselves wouldn't return, but there are a lot of returnies..

Zel Cozumel: Excellent

Excellent only thing needed bedside lamps so you don't need the overhead lighting that is too stark. Would recommend and return liked the absence of kids in the adult area and students. The extra security at Cozumel seemed unneeded since we went through security in Toronto.

Occidental Cozumel: Familiale en plain nature très agreable

Hôtel de lux en plain nature,mer calme, pas de roches.petits bungalow vue dans la verdure,chambres larges,confortables et propres.Restauranrs agreable. Personnel souriant accueillant. Vacances reposantes.

Iberostar Waves Cozumel: Absolutely LOVED this place!!!

Beautiful grounds, excellent staff, and terrific food! This place totally exceeded our expectations! Room: We had a room by the pool area which couldn't have been better. Rooms are small, very basic, not all that sound proof, but nice and clean (great porch). Food: We ate at two of the specialty restaurants (Mexican & Steakhouse) - highly recommend both. And whenever we ate at the buffet restaurant we always found a nice variety of delicious food. Staff: The best! Only thing missing at this [... read more] resort - I just wish they had Clamato juice at the bar for my extra spicy Caesars - lol! Other than that...Overall fantastic resort!!! 😊

Occidental Cozumel: Beautiful resort!

Lovely well looked after resort in the midst of beautiful vegetation. The staff were very friendly and worked hard. We thoroughly enjoyed our stay and would return. Great service at the snorkel rental area as well.

Occidental Cozumel: Hôtel très bien localisé dan la nature,familiale et endroit calme.

Nous avons bien aimé notre Hôtel,Chambre confortable bien propres.Acces facile à la plage et aussi a la réception.Restaurant confortable et agréable ainsi que la nuriture excellant avec multiple choix.Personnel accueillant et serviable.

El Cozumeleno Beach: Amazing resort

Hotel was beautiful, resort was beautiful.service was great, very clean and comfortable. Could have been more entertainment at night. Could have been more seafood...................................................................

Iberostar Waves Cozumel: Nice Resort!

We enjoyed our vacation at the Iberostar Cozumel. The grounds are beautiful. Very lush tropical feeling. It’s a very low key resort we found. Rooms are small but sufficient, and very clean! Our room had been renovated with a very nice bathroom. Food is decent. All employees wonderful and friendly. One thing to consider at this resort is you cannot easily access entering the water directly from the beach. It is very rocky. They have a pier you walk down and enter the water by walking down [... read more] some steps. The great part about this is all the wonderful fish that swim around you. That was beautiful! Overall we enjoyed our time at this resort.

Occidental Cozumel: Amazing holiday

My husband and I just returned from Occidental in Cozumel and what wonderful holiday we had. From its pristine grounds to its beautiful white sand beach with the most crstyal clear waters, this hotel won't disappoint. Staff was always plesant and so accommodating. Our room was spotless daily and always added touch to our room. ( Room walls were a little thin) We never had a bad meal, there was always something interesting and different to eat. Tennis, ping pong, snokeling, beach valleyball, [... read more] or just relaxing in the many areas of this hotel, your stay will never be boring. I would recommend the hotel invest in stand up paddle board and a shuttle service to town. Thank you tripcental

Allegro Cozumel: Great place

We had a great trip. The staff are amazing and very helpful. This is our second time at this resort and have had a great experience. They are always working on upgrading to make the place nice. I heard some people complain about the food but we never had a complaint.

Zel Cozumel: great little resort

a smaller all- inclusive...it had only one buffet and 3 a la carte but in all honesty the buffet was excellent and is all you really need to got to. its an older facility but you can see it is very well maintained. staff is awesome. its was generally quiet and we never had trouble finding seats on the beach or at the pools. had a great time

Allegro Cozumel: Bill and Cheryl's excellent adventure

Nice small resort .Clean rooms. Kid friendly. Good food and drinks. Recommend renting a jeep and touring,tequila tour and The Coconut Cabana the east side. Awesome snorkel and dive locations close by,even right in front of the resort. Excellente !

Allegro Cozumel: VERY DISAPPOINTING!

(Feb. 18) Our overall feeling after choosing Allegro Cozumel as our vacation destination this year....REGRET!! They offer a premium upgrade package at Allegro, but what you get for the extra money amounts to what you should be getting as a bare minimum anyway. The "Priority check-in" was unavailable and throughout the week the reception desk was understaffed to manage guest requests. Our request for a specific room type was not granted, and rather than accommodating our request at check-in, the  [... read more]staff insisted we take the room and request to re-locate the following day. Allegro agreed to provide the requested room type only to have us pack up and move to the same type of room!! We eventually got the type of room originally requested, but not without eating into our vacation time. Very frustrating!! Sunwing also offered a free call-home app which required wi-fi and our package supposedly included wi-fi. Allegro refused to honor this condition and once again expected us to keep coming back to the lobby at different times to debate whether or not they would honor the wi-fi offer. Like every other review for this resort, I will repeat, the food on almost every front was lousy (cold; unappetizing; limited options; slowly replenished; lots of mushy mystery stuff etc etc). The best meal we had all week was at Palmeras in San Miguel for dinner one evening. The hotel property itself was beautiful and the grounds were immaculate. The beach was very nice and the water was pure Caribbean bliss. Even though the resort was at full capacity, we never had trouble finding a beach chair on the beach or by the pool. The onsite dive shop staff were top notch and the diving spectacular. Snorkelling in front of the hotel was fun with a few things to see if you dove down, but it is not reef snorkelling at all. The pools were clean and looked beautiful, but the only pool we used was in Premium area. The others were overcrowded and very noisy. The wait staff were fantastic across the board and that made me wonder....how is it that they are so attentive to the guests, while the staff dealing with customer service at reception sucked so badly? Overall we were left feeling very inconvenienced during this vacation....that's not how your vacation should feel. Some rooms were better located on the property than others in terms of noise levels and proximity to the beach etc, but to recommend any one area would go against the fact that I wouldn't recommend this hotel to anyone! Until the management learn to listen to the overwhelming calls to improve the quality of food and restaurants and to better address guest services issues, Allegro Cozumel should be rated a 3 star resort at most! Seriously!

Allegro Cozumel: Very nice

Wonderful...hotel very clean, staff very attentive and truly very happy with everything. Perhaps more Mexican food but all in all we would go back tomorrow. The sand on the beach was warm and soft, the water a beautiful coral and nice and warm

El Cozumeleno Beach: Try to Please but ... Miss the Mark !

Small resort in need of repair and upgrades that tries to please, but with limited options. Some things are done well and others MISS THE MARK completely. First room dingy, dirty, old located on the edge of the resort overlooking old dilapidated buildings covered in dead vegetation and not acceptable according to our travel reservation. After numerous complaints with management and over 24 hours later it was changed to an appropriate room with beautiful ocean view. This is a waste of time and [... read more] energy for guests who just want to relax without conflicts or changes. Unless you are an early riser, beach chairs, fluffy towels, dinner reservations are rarely attainable after 8 am. Who wants to set your alarm on your vacation to assure some comforts? Another MISS by management to upgrade the experience. After a few days you learn to be creative and adapt. On a positive note ... great weather, beautiful, clear turquoise water and amazing sunsets with many servers who hustle for your approval and try hard to please. We were fortunate to book this resort at a good discount months in advance anticipating an affordable family, group trip. BUYER BEWARE ...Do not over pay or have reasonable expectations for this resort or you will be disappointed and MISS the MARK. Plan to return to beautiful Cozumel, but not this resort unless changes and upgrades are completed.

Occidental Cozumel: Beautiful Resort

We were a little apprehensive when reading some of the reviews about the timeshare and the food, but found we didn't need to be. First off the timeshare people don't harass you, just say no and they will not bother you. The food was very good. You will not go hungry at all. We ate at the Seafood, Mediterranean and the Mexican ala cartes and they were all delicious. The buffet could be a bit better but we never went hungry. The beach is amazing and you can snorkel right out front of the resort, t [... read more]here is also bar service on the beach. The rooms are very nice, comfortable and clean with a large washroom, we never had an issue with water, towels or the cleaning staff. The fridge was restocked daily. The gardeners and cleaners all always busy. It really was a great stay and we would definitely go back. This is our 4th stay on Cozumel and this is the first resort that I have said I'd go back to. ALL the staff were super friendly and helpful. The only negative is there is no free Wi-Fi.

Allegro Cozumel: Nice Resort

The hotel, pools and staff were great but the food on the other hand not so good at all They did what I would say is recycle and reuse the food at different servings. I was awoke one night by some birds and couldn't back to sleep as I could hear my neighbor snoring wall are paper thin. All in all would not go back or recommend