This was our 2nd time to this resort. Glad we came back as it was just as amazing as it was last year. The rooms, grounds, beach, pool, and service were all wonderful! The staff are all so friendly, helpful and courteous. I have recommended this resort to numerous friends and family. You won't be disappointed if you prefer a smaller quiet resort. The rooftop patio has a beautiful view and infinity pool.
See you again soon Krystal Grand!! :)
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Decameron Los Cocos Guayabitos Ramada: Love the area.
Knew what to expect, have been there 3 times before. The only issue we had was not having any chairs on the beach. Never had this problem before, it seemed half of the lounge chairs were missing. The staff were wonderful as have been every time we have stayed at Decameron Los Cocos. The meals were good always finding enough of the things we like to eat. Loved walking around the main streets and found it very comfortable and safe. The venders down the streets and on the beach are awesome!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Krystal Grand Nuevo Vallarta: Great family hotel with a spot for only adults too
The hotel on the whole was fantastic food pools beach. Somethings that were lacking were keeping up with the amount of people who were staying they could have put more effort into cleaning around the beach with garbage left but vacationers. It attracted the birds to the leftover food. The saved loungers kind of got out of hand that also could be managed abit better. The bookings for the restaurants was absolutely ridiculous. People lined up in the lobby starting at 6 and taking reservations at 8[... read more] not to sure why a hotel would want their guests to miss out on the full vacation in order to get a different meal. But on the whole it was a beautiful resort our room was nice and comfy
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Flamingos: Great Vaca
Hotel was beautiful clean helpful staff
Gorgeous beach, can walk for miles along Pacific
Great entertainment at night
Although a lot going on at times still could relax quietly and read
Front desk and bell hops so helpful of where to go off resort
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
The Tolivers Plus one!! -
Verified Purchaser
Sheraton Buganvilias Puerto Vallarta Hotel: our second visit! but this tine with our kids!
We loved it the first time but its better even than we remembered the gardens lusher, the palms taller, we loved having a breakfast with the kids, and hearing their plans for the day,. Watching the frigate birds soaring gracefully, the Harris hawk I loved the call of the Grackles and what's with the sweet and Low, do they have a secret black market. we met lively family from Saskatoon who shared they're protective eyewear during the Eclipse and had the sweetest wee dog! The kids fell for Mexi[... read more]can food and we debated the next days reservation each evening. we wanted a king bed and were accommodated, so each evening they joined us for games in our room ! and the sound of the waves! The person promoting the seafood restaurant suggested there were lots of options was inncorect but we enjoyed the other options and no shopping or cooking was a relief! reading Rick Bayless for idea's now! and while i and my husband dident leave the premises the kids enjoyed al their adventures
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Stefan123 -
Verified Purchaser
Riu Flamingos: Outdated resort
The hotel is really started to need upgrades, the bottom of the pools are starting to fall apart and you’re always stepping on the broken pieces. The beach is nice, we saw dolphins and wales swimming from the beach which was a nice surprise. The food was mediocre, but not much of a new selection from day to day.
The staff were nice and friendly.
Worst part about the trip here was ourselves (my wife, 2 sons and myself) plus at least 12 other people we spoke to all got very sick, vomitting, di[... read more]arrhea, head ache,fever and nausea. This has lasted 4 days and still not over it yet.
Overall I’d give it about a 2.5 star, wouldn’t recommend
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Elizabeth -
Verified Purchaser
Grand Decameron Complex Bucerias Trademark: Old resort
Resort was old. Didn't have servers to get drinks for you at pool and sitting area. Rooms old. Patio door had gaps on each side to outside. Food was okay, but alot of same food.
Any excursions you had to pay for a taxi to get to them
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Las Palmas by the Sea: Nice Resort for Travelers on a budget
It's the second time I've stayed at this hotel. I chose it because it's a short bus ride to downtown PV. My room was clean and cheerful with fairly quiet air conditioning. The staff were friendly and very helpful. There are 2 pools, one for the adults and another for kids. Most of the visitors were retired seniors and young families with kids. There was live entertainment at night that was actually pretty good. However, I had a poor dining experience at the hotel. The food is bland and ther[... read more]e is no variety. Instead, I ate at the local restaurants
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Krystal Grand Nuevo Vallarta: Good resort
The resort was really nice being a smaller resort everything was close together, food was great resort staff was phenomenal, my only complaints were that when you shower that there was no shower door so the bathroom floor would be a pool of water and that the wifi didn’t work in my room and it was very spotty all around the resort. Other than that the resort was clean the à la carts were all fantastic. Nice having an Oxxo and pharmacy outside the resort as well
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Nicky -
Verified Purchaser
Riu Flamingos: Amazing Resort!!
This whole trip to Riu Jalisco (with Sunwing) was absolutely perfect. The hotel was amazing and clean. The food was top notch. The pools were amazing, clean and so nice. The evening entertainment was just amazing as well. So many activities through out the day for all ages. The beach is well groomed and maintained, I mean they even hosed the sand for you so it doesn’t burn your feet when you walk on it. The staff and chefs were all excellent. Out room services was great. They always cleaned so w[... read more]ell and kept our fridge stocked with all pur favourite drinks. I can not recommend a resort more to anyone. This was an unforgettable trip!!!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Canto Del Sol: Decent Value 3 star property
To preface this whole review, my partner and I almost exclusively travel to adults only properties. We booked this on a whim because it was well-priced and didn't expect that it would meet our standards, but I used to be a travel agent so I have a fairly level-headed approach when reviewing all inclusives.
My partner and I travelled here from March 15th to 22nd. We were there over a local holiday, and the resort was quite busy when we arrived. There were a lot of local families, which was act[... read more]ually nice to see. It did make the resort experience feel a little more authentic. It did sort of thin out after March 19th.
Overall impression: this seems like a well priced family property. It was very popular with families, especially those with kids under 10. There also seems to be a large repeat clientele who return to this property frequently and do extended stays. Those who like it really like it! :)
Our room: We had a partial oceanview, #307, jn the Canto del Sol section. We had no balcony, and our window wouldn't open. The AC worked incredibly well, and was set to 18 degrees Celsius when we arrived. Brr!
We had a king bed with 3 pillows. My partner said that he thought the bed was too hard, but I didn't think so myself. Our room was small and basic, and there wasn't a lot of places to store things or hang wet items. Everything was clean. We didn't have any faceclothes on arrival, but we were provided some when they cleaned the room and changed our towels on our 3rd day there. We received a phonecall after two days because we had the "do not disturb" sign on the room to ensure that we didn't need anything or want the room cleaned. Our toilet clogged one day and they were very prompt in fixing it. We had no issues with hot water, and we were in bed early each night and weren't disturbed (until the last night when a group of rowdy lads checked in the hall across from us...if it had been more than one night of their antics at 2 am I would have complained, and I can see how the noise carries in the hallways to disturb guests).
Our mini fridge wasn't plugged in and we were provided two bottles of water that we could refill during our stay. I recommend bringing a reusable water bottle or insulated cup from home.
The pool: the pool in the Canto del Sol section is small. There is a swim up bar and lots of loungers, but they don't get consistent shade. Lounger holding is rampant here! The best shade is in the covered palapa next to the buffet. Unfortunately, there was a couple holding two loungers for hours each day and didn't spend barely any time there. One day they actually held the side table. Ridiculous. If you're not even going to be at your damned chairs, don't hold chairs in the shaded areas. We were still on Ottawa time and we were up each day before 7am. This was lucky, as this was the only way that we could get a lounger in the shade. The shade after 1pm is not as good as the shade in the morning.
There are two other pools that we saw, one in the Luxury section and one in the Mountain section. They didn't seem as busy. However, you are no where near the ocean when at those pools.
The water was warm and the staff did a good job of keeping the pool clean. There's several iguanas who hang out by the pool, who are incredibly tolerant and are accosted by guests all day. Lots of kids in the pool. I definitely got splashed and had a rubber ball bounced off me on several occasions but that's the price you pay for travelling to where children are. The pool was open quite late! They seemed to have guests in there even until after dark sometimes.
The beach: not many palapas by the beach. We found the sand to be course and the water was rough (red-flagged each day). I would recommend water shoes! It definitely was gorgeous to look at with really nice sunsets, but if you're a beach person I wouldn't say this is the place for you.
The food: the buffet was fine, nothing special but we always found something to eat. Breakfast and lunch were better than dinner. I'm a lenient vegetarian and found that they tend to add meat into a lot of dishes. My spouse is lactose free and a lot of dishes also had added cream or cheese. The dinner at the buffet was not especially good, to the point that on our last night we actually went into town for street tacos instead of eating on the property. On the resort I ate a lot of fish and rice.
The snack bar was hit or miss. It was fine to grab something light and simple, but it wasn't especially tasty.
We ate at the Cevicheria for lunch one day and were not very impressed so didn't go back.
For the a la cartes, we ate at the Italian, the Mexican and the Surf n Turf. The Mexican was by far the best in terms of food quality and flavours. The Italian had decent mains but the appetizers weren't great. We were not impressed with the Surf n Turf at all, and had only booked it because of the seaside/outside location but unfortunately on the day of our reservation the restaurant was moved to a location by the lobby area. Speaking of the locations of the a la cartes, they can be rather confusing. The Mexican is in the Mountain section down a random hallway, and the Italian and Asian are in the Luxury section next to their pool.
I would say that this is probably the worst food I've had at an all inclusive in Mexico, but still was better than what you get in Cuba and some parts of DR.
The drinks: The beer was cold and my partner drank a lot of it! I didn't try any of the mixed drinks, but he did and enjoyed what he had. I stuck with wine or mimosas. I don't go to an all inclusive to drink good wine and can say that this tradition continued.
The staff: we thought the staff was great! Everyone who we interacted with was polite and friendly. 10/10 for the staff, they work super hard and do a great job. :)
The entertainment: the entertainment team tries really hard, and it's appreciated. There's lot of activities for little kids, but the activities for adults were not super exciting. No dance lessons. Evening entertainment was the biggest let down. It seemed like the karaoke and the circus show were the most popular. The show doesn't start until after 8 (sometimes 8:30 and sometimes 9) and there's no "light" entertainment to occupy you in the lobby area before then. We were back in our room most nights by 9pm.
In conclusion: we wouldn't come back to this property. We really loved Vallarta and the hightlights of the trip were spending time in the Centro and Zona Romantica which are approximately an hour walk away (but only about a 10-13 minute uber ride). We will stay closer to Centro next time we are in Vallarta and probably not go all inclusive. We also went whale and dolphin watching one day and it was amazing!
While this property wasn't for us, I would definitely recommend it to people with children, as it's a great value for families.
Just to add: we booked the private transfer through Sunwing. On the arrival, that included a vehicle with air conditioning. On the return, it was a local taxi that the Sunwing Rep at the hotel called over that had no AC. It's not a huge deal, but I don't think having the private transfer really offered any benefit in Puerto Vallarta at all.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Flamingos: Terrible experience!
Beautiful resort. Great pools for all ages. The children area was great for my young kids. Rooms need an upgrade. Staff were ok. I travelled with my family (16 of us) and on day 4 we all got food poisoning. Most of us ate at the Italian restaurant the night we got sick. The next two days we were all sick in bed. What made our experience worse was when we went to customer service to share that we got food poisoning the manager there said “it is suspicious that it’s just your family this happened [... read more]to”. They implied we were making things up. Others on the resort were also sick. Their customer service is awful!!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Dani33 -
Verified Purchaser
Krystal Grand Nuevo Vallarta: Fantastic Resort and we love MEXICO!
Krystal Grand Nuevo was absolutely Amazing!
This resort was very clean, sanitation staff were always working.
Rooms were clean and service was amazing.
The pools were THE BEST!!! The Infinity Pool sold us on this resort as it was looking right on the beach.
Also the fact that the resort/infinity pool was the closet to the ocean from all the resorts along the beach.
The entertainment was great!
Food was good. If you go to this resort sit outside on Manuel's area.Manuel is an amazing,kind[... read more], friendly thoughtful man.
In the pool be sure to see Miguel and Alejandro best bartenders. These two men work hard, fast and are very friendly workers.
This resort is a 20 Minute walk along a nice pathway into Bucerias, which has a fantastic outdoor market and great restaurants.
If you cab into Puerto Vallarta which is 30 minutes you must go walk the Malecon Boardwalk along the beach I suggest late afternoon and night.
We this this awesome couple Scott and Robyn we went into Puerto Vallarta with then and they were our personal tour guides and planned our day. This lovely couple had seen to PIPI's restaurant a few times, what a BLAST!
PIPI's Restaurant a few streets behind the boardwalk.
Mariachi Band and Awesome food and drinks. Huge portions share with another person as portions are huge.
It was our first time to visit Mexico.
We travel every other year. And we just can't wait to go back and stay at the same resort and do it all again!!!
Cheers,
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Krystal Grand Puerto Vallarta: Great Resort!
Rooms are beautiful and well appointed, nice location. The food and service were excellent. All of the staff were pleasant and accommodating from the food service to our rooms completely cleaned and stocked daily. I can’t say enough!
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Tropicana Hotel: Great Location!
This hotel has a great location on Los Muertos beach close to the pier. Very friendly and efficient staff, clean rooms and very good meals. Nicely manicured grounds. Enjoyed the daily happy hour and live music.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Behshid -
Verified Purchaser
Friendly Fun Vallarta: Excellent resort
The hotel is a very good place for couples and families. We were amazed how polite and respectful their staffs were. A true name “FUN”and really “FRIENDLY”.
I would definitely go back to this place.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Behnoosh -
Verified Purchaser
Friendly Fun Vallarta: Amazing resort
Excellent service and very nice and polite staffs. Nice pools and beaches. Best place for families with kids. We had a wonderful time there. Rooms are not luxury but comfortable and good for the price.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Vamar Vallarta: Rooms are run down
Rooms are in need of some tlc. Our sink kept filling up likely some blockage. A few stains on towels and sheets. Bed side lights would be nice so the big overhead one doesn’t always need to be on. More umbrellas needed around the pool.
We had a good time in Puerto Vallarta and would go again but to a different resort.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Riu Flamingos: I would return!
The grounds were amazing and so well-groomed. The restaurants were also very good. It was nice to not have to book any in advance and you could go to any one as many times as you wished. Beach and pools were awesome. More shade at the beach is needed (at no cost). The hotel is very nice though a few updates could be done such as new mattresses and bedding but they were not that bad. The people are terrific. Housekeeping was very good. That said, we found that we couldn't get water, fridge items [... read more]or coffee replaced regularly. It would be more efficient for the hotel if one could order what they want. For instance, we only wanted water, beer and diet Pepsi in the fridge but all non diet drinks remained in the room and we had to find the bar cart to get more diet Pepsi. Also, if someone only uses creamer in their coffee, the packets with sugar, Splenda, creamer and stir sticks is a waste.
I would rate this resort an impressive 8/10 and plan to return.
Location
Value
Food
Beach
Rooms
Service
Helpful?
Report
Private -
Verified Purchaser
Dreams Bahia Mita Surf and Spa: The resort was amazing
The resort was beautiful and beyond anything I could imagine. The staff was down to earth and went out of their way to be helpful. I know this is their job but you can tell when someone is not sincere