5 star? Give it 6 or 7!

When you have tears leaving, you know it's been a great holiday. We stayed at the Coba three years before so decided to stay at the adults only this time and it was without regret. This allows you to go to the Akumel, tulum and Coba, yet have the smaller numbers and quiet at your own resort I loved the little tapas, the indidual smaller portions at this resort, as well as more adult food at the buffet. Everything was so well displayed and elegant. White napkins and table clothes at every meal.  [... read more]The food is equally as tasty at the 24 hour snack bar. We exchanged pool towels at leisure and on trust that we'd take two, giving back the wet two. All staff were polite and accommodating. People should realize tipping is how these people survive so get lots of American dollars bills before you arrive and don't forget to leave a tip for maid service before you leave. Our bar fridge was filled daily by another staff member, with chips, pop, water and small bottles of liquor. I love the trolley service from resort to resort with the drivers so eager to just get you to where you want to go. The entertainment is smaller scale at this resort in the evening so we simply checked the board each morning and mostly skipped over to the Tulum after supper. The beach is long allowing for long sandy walks. The gym could be updated with a little more modern equipment but it was busy during the times I went in the morning proving that a workout could get done. Watch out for big lizards. They love to sun on the sidewalks, grass trunks etc. A visit to the Hacienda is a must for shopping or eve. Dancing. Do not miss the Brazilian restaurant. The ocean view is spectacular and the food second to none. This is a fun evening. Delicious salad bar. Special cocktails are made in the lobby at 6:00. It is an hour 15min from the airport. The resorts saving grace is that it's worth the drive. I cannot recommend this resort enough. We were totally pampered! We have been to the Baha'i in Montego Bay, to Punta Caca, Cuba, etc. After a day, we knew why we'd come back here. Just Go! You won't be disappointed. Have a margarita for me. Enjoy!

Always great!

Our fourth visit to Sian Ka'an and not at all disappointed...well maintained and wonderfully relaxing! This resort maintains and improves over the years.Dining food and service are excellent as always.

TOO Much of everything!

We stayed at the Coba 2 years ago. This time , we chose the Sian Ka-an. The grounds are awesome, teaming with wildlife and birds. Cleanliness is a priority with the staff. The food selection is above all expectations. The buffet themed nights are inspiring. The food is plentiful, well prepared, well presented and flavorful. You have access to 4 resorts in total, including meals, pools and facilities. The Sian Ka-an has a private sectioned off beach...the Sian Ka-an is an adults only resort. Gett [... read more]ing around from resort to resort is a breeze via the frequent shuttles. The beach has lots of sand and is well populated with umbrella like shelters and chairs. The staff are very friendly and accommodating. Most, although not all, the shows are very well done and entertaining...Elvis, Jersey Boys, Divas, etc. Dancing and disco available till about 2 PM. There are 24 hour food and beverage bars. Can I repeat, AWESOME vacation! Be advised, about 1 hour 15 minutes from Cancun airport.

Wonderful Vacation!

This was our first time to an adult-only resort and we loved it! We enjoyed the quieter less chaotic buffet restaurant (although service was inconsistent) as well as the lobby bar and lounge areas. The pools were also much quieter with the majority of people resting and reading. If we wanted more activity and energy, we hopped on the shuttle and visited the other three sister resorts to check out their evening entertainment. We really enjoyed having access to four different resorts. The shut [... read more]tles came frequently and were usually no more than a 5 min wait. We skipped the Sian Ka'an private beach section and instead, took a second shuttle from the Akumal lobby to the infinity pool and adult only section at the far end of the beach. Excellent outdoor restaurant and bar service there as well. Nice lagoon to wade in or do a bit of basic snorkeling. Infinity pool was too cold but we prefer the beach and ocean anyways. Next time, we may not stay at Sian Ka'an and instead stay at in the adult-only building on the Akumal side and go over and enjoy the buffet at Sian Ka'an. The rooms featured on the hotel website look newer and nicer ie. double sinks. We weren't that impressed with the room decor for a 4.5-5 star hotel ie. tired looking couch, small bathroom and dreary colours. We had a penthouse suite and enjoyed the upper deck and tub although it's too hot to use it during the day. It also provided more privacy than the lower terraces.

Third time at Si'an Kaan

This was our third visit to the Luxury Bahia Principe Sian Kaan and we were a little disappointed. The level of attention to detail we had grown accustomed to in prior visits, was not quite the same. Pools were great, food was awesome, grounds were meticulous but the service at this 5 star wasn't always top notch. We were celebrating our 30th wedding anniversary and they did nothing to help us celebrate-in fact, my husband paid the waiter to decorate our dinner table with rose petals. No one eve [... read more]n acknowledged our milestone and it was printed on our travel docs and we mentioned it verbally upon arrival. One morning we took the trolley to the Sian Kaan beach and the driver dropped us off at the Akumal lobby and told us to walk the rest of the way. The next day the same driver hit a speed bump so hard the lady in the first section lost her bag off the cart and hit her head! The crash was so loud we thought the second cart had come unhitched! Thankfully he stopped and everyone was ok and the lady got off herself to retrieve her bag. We only got to 3 different a la cart restaurants as one was closed due to unforeseen circumstances and we couldn't make the time given for the reservation they offered in it's place, and we lost another because the reservation desk booked 2 for the same date and we didn't notice until dinner time! We are not ones to make a fuss and we never complained at the time but I was looking forward to sharing my feedback with the Front Desk Manager as we checked out (especially since we were the only ones at the desk at the time and wouldn't be over heard by other guests or hold up the line for service)- but the manager never even asked if we enjoyed our stay!! Like I said, it is a great resort and has lots to offer and if we hadn't of had such great service prior to this we probably wouldn't have known the difference but it was disappointing to be celebrating such a milestone in our marriage and it not even be acknowledged! We had been contemplating joining the premier club until this visit, we've put that decision on hold for now. Perhaps a visit back to the Luxury Bahia Principe Ambar will restore our faith- we've always had great experiences there.

5 Star Vacation - Great Deal

We just arrived back home from the Luxury Bahia Principe Sian Ka'an and really can't think of a single thing that we did not like about our trip. The travel was great both ways on Air Transat, the hotel was very clean and modern, the people were terrific and attentive everywhere we went, the food was amazing, the weather was perfect (mid March) and the pools/beach were fantastic. It would be hard to find an all-inclusive vacation better than this without spending considerably more money. Tons of [... read more] things to do for the active vacationer and excellent facility for those who just need a place to relax and unwind. We'll be going back soon for sure! Where else do you get the benefits of 4 great resorts in one package.

Almost Perfect

We enjoyed a great week at The Sian Ka'an hotel in March 2017. HOTEL: The hotel itself is very clean and well maintained. The room was updated and had everything we needed. The grounds are well kept and beautiful. The staff was helpful and always available. We did not use the butler service. It did take 1.5 hrs to travel from the airport to the hotel. FOOD: The buffets were very good. We could find something we liked to eat at every meal. We ate at the buffets at Sian Ka'an and for convenie [... read more]nce sake also at Akumal. Unfortunately, the food was not always hot. We booked our a la carte restaurants upon arrival. We ate at Alux, Tequila, and Los Corales. We preferred Los Corales over the other two dining experiences, both in food and in atmosphere. We did not enjoy the food at Alux, although the service and restaurant were both lovely. BEACH: We were always able to get lounge chairs in the Sian Ka'an area. However we arrived at the beach by 9-10am. It did get busier after 10am. Staff at the Beach Bars were great and it was nice to have the added service of ordering drinks while in our lounge chairs. Towels were always available. The beach is lovely and the swimming area is very clean. We had a great time snorkeling and seeing all of the fish. Having traveled to Punta Cana, DR on three previous occasions, we do prefer the Punta Cana beach. It offers a longer walking area and you are not so limited in the swimming area. The Bahia Principe trolley/train system is efficient and most times it does work well. However, we did wait 25-30 mins on two occasions for the trolley to pick us up at the beach. After that experience, we felt we would have been slightly happier at the Akumal location simply for its proximity to the beach. We are beach people and did not spend any time at the pools. Overall, the Sian Ka'an is a lovely hotel with wonderful staff. We would go back to Mexico, but we would choose a hotel closer to the beach next time.

Our Oasis in the Jungle!

This resort blew away our expectations. Loved that we could swim in the pools of Coba, Tulum and Akumal and eat in their restaurants then run back to our quiet and quaint Oasis. In our opinion, the buffet of Sian Ka'an was the best by far although the smallest. The grounds were immaculate, the workers friendly and everyone was willing to do whatever it took to make you happy. Best vacation by far! Although no beach front - it was fun riding the carts to the various locations and dancing to  [... read more]the Mexican music and speaking with other tourists and the resort drivers.

Great Place!

Great meals, nice staff and well kept grounds. So many options for dinner including the other grand Bahia resorts. You can download an App to do your meal bookings over free wifi. It's not on the beach but the shuttles ran often and the resort has its own designated beach area. Drinks were very good as well, highly recommend this resort and order a Mexican Sombrero to drink!

Amazing stay

First off, not enough could be said about this amazing resort. The food was top notch whether it be the buffet or the a la cartes restaurants. Service was also exceptional and a special thanks to Manuel at the buffet restaurant. He always brought a smile to our faces and felt as though he paid special attention to us. I would recommend this resort to anyone as the property offers so many options and whether you are looking for a quiet getaway or a fun packed vaction this resort is able to accomm [... read more]odate. Definetely going back in 2018!

Incredible resort

This hotel is amazing!!!!!! We stay in the Sian Kaan part it was so quiet and we always found a seat at the pool! Rooms were great, food was amazing, great friendly staff!!!!! This was our second time, we will definitely go back in the future! Definitely worth the money :)

Beyond expectations

This hotel resort was beyond my expectations. The grounds were lush, filled with beautiful birds, impeccably kept. The rooms were clean, however there was one hiccup, all the rooms in the 42 block had King beds, so if travelling with friends as we did it might not suit your needs, however the beds are so large that it ended up working for us. There are a few rooms in 43 block with double beds. The food was well appointed, huge variety in buffet and very tasty. The restaurants we had reservat [... read more]ions for were amazing with the exception of one (the name is eluding me at present). The staff in the restaurants went over and above to give you an amazing dining experience. I have never been on such a happy resort and I have travelled to many. We had a few issues at the beginning of our stay but management went the extra mile to make it right and continued to make sure our needs were met as the week progressed. The only thing I was not impressed with was the room staff, we were a party of eight with four rooms and it seemed with all of us it was hit and miss for the cleaning of the room, turn down services and restocking of toiletries. One of the highlights of this resort was being able to access the other three Bahia resorts, stay at one play at four. The shuttle services were easily accessible and the drivers very friendly and accommodating. At first I was bummed out we were not on the beach but as the week moved on I was pleased we had picked the smaller and quieter of the four resorts because going to the private beach allowed for the Sian Ka'an was relaxing and fun. We were also allowed to use the other beaches and all other facilities. Our Air Canada Rep was wonderful and extremely helpful. In closing I would not hesitate to recommend this resort.

Peaceful, Tranquil, Beautiful

Loved this resort. Food was great, lots of selection. Service was very good, no complaints. Loved the pools and golf course was perfect. Lots of choice of amenities between all 4 resorts and convenient shuttles made it easy to see everything. Good choice of entertainment at each resort. Very nice beach. I would definitely go back.

Not your usual all inclusive

We have been to many all inclusives and this one is unique. You actually get 4 resorts in one when you choose the adults-only Sian Ka'an. Sleeping at the hotel is wonderful. The only noise is the sound of birds. The beds are really comfortable and with the penthouse suites you have a butler that will set up the rooftop hot tub with bubbles and roses, aromatherapy in your room, and make dinner reservations for you. It is truly a wonderful experience and a must if you need to unwind. T [... read more]he private beach has wonderful service and it is an easy walk to Tulum and Akamal resorts for breakfast or lunch. We spent most days at the beach and took the tram back to the resort for a couple of hours at the pool. The tram was always quick and honestly we met and chatted with a lot of nice people on it. We really enjoyed the resort and will be back next year.

Great vacation

Excellent cuisine, by far the best food you'll eat. The resort is very large, so you'll do a lot of walking as we did. Which isn't so bad because you'll eat a lot here. We actually lost weight! Haha. The beach is beautiful but is on the other side of the highway, so u take a trolley which is only a ten minute ride.not a big deal. The events team is awesome, they work long hours and do a great job. The rooms are small in my opinion, but really how much time do u spend in your room. They prefer [... read more] American dollars. I was reading reviews and read they prefer Canadian currency-not true. Bring water shoes, snorkelling gear, a floatie for the ocean and walking shoes for excursions for sure. We would definitely return.

LBP Sian Kaan

This is my 4th visit to Sian Kaan and met all my expectations. Rooms are cleaned and supplies restocked daily, grounds are immaculate, excellent variety of food and services. Nightly entertainment winds down at 11pm so you have to go to other areas of the complex for more entertainment. I prefer to turn in early so this didn't bother me at all as the grounds were quiet. Also, Sian Ka'an is located furthest away from the beach so you have to take a trolley. For some, this was an inconvenience bu [... read more]t it didn't bother me at all as the wait time was 5 min max. Sian Ka'an is adults only with exclusive area at the beach with plenty of chairs and palapyas. If you don't want to take the trolley back to Sian Ka'an for meals, you have exclusive access to Akumal resort facilities which is located at the beach.

Great Resort

The Sian Ka'an needs a gym facility on the premise...the closest one is at the Coba a 20minutes walk from the Sian Ka'an. The rooms needs updating ie better storage for closes (no dressers). The staff provides really good service and the quality of the food for a resort is exceptional. The grounds are very lush and well kept.

Amazing Resort

This resort is a beautiful luxury resort. The grounds are beautiful and impeccably kept. It feels like you are walking in a tropical jungle. The staff is extremely friendly and the service was top notch. The resort is spotlessly clean at every turn. The food was amazing and the presentation outstanding. Whether you are at the beach or poolside, the bar service is fast and friendly. We had an amazing time with a group of friends and would definitely return to this resort. My only com [... read more]ment for improvement would be that our room had a musky smell.

Good resort for chilling out!

The adult only feature is what we wanted. Restaurants were good and beach access via tram was easy.staff were friendly. Everything worked out well for us. at bahia principe you caneat at any other of their resorts in the area we preferred lunch at akamal (sp).

Nice Vacation

Of all resorts we've been to this one is tops when it came to staff. Any member we dealt with were awesome and couldn't do enough to assist you. Very attentive and friendly. No complaints other than the nightly entertainment needs work (repetitive) and is too loud. Since the topic of food is very subjective - for us it was good.