Iberostar Waves Paraiso Beach: Great resort and amazing staff

Great hotel with lots to do and wide selection of restaurants to choose from. Location is within 30 minutes from the cancun airport which is convenient. The beach was crowded but very nice and the pools were amazing definitely the best of the various resorts we’ve visited. The resort staff was incredible especially the entertainment team who always had lots going and and did a great job interacting with people. The shows were top notch especially the New Year’s Eve show and after party.  [... read more] The resort is large but never felt busy (except the beach) even though it apparently full. Only 2 areas for improvement were the rooms are a little dated and not as nice as other places we’ve been and the the Paraiso beach doesn’t give you access to other resorts for drinks and food (we didn’t know this going there but likely this was our fault for not reading up on the resort because everyone else seemed to understand and accept this). This wasn’t a major issue since there was lots to do at our resort but if your thinking to venture over to the lindo or maya resort this may be something to consider. Would definitely return to to this hotel.

Catalonia Royal Tulum: very nice!

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Barcelo Maya Riviera: Exceptional Resort !

We loved the resort ! It was always clean! Everyone at the resort were very friendly and helpful! The food was amazing! Buffet had so much selection each day , you can’t get bored of the food. The restaurants were flavourful as well and the chefs were accommodating which was lovely . The beach was beautiful ! Some parts did need water shoes but overall it was perfect . The beach was clean and you never had to wait for a chair . Pools were amazing as well and again never had to wait for a chair [... read more] . I give this resort a 10/10 we both have nothing negative to say about any of it. The theatre always had something on and on certain days they also provided buffet and it was really good and a lot of variety ! We have already discussed going back ASAP because we were beyond happy with everything this resort had to offer ! It being adult only was a plus !!

Barcelo Maya Palace: Large kid friendly resort

The good: Food is average for the price. Great selection but typical resort quality, not much taste. Plenty of beef, chicken, fish, shrimp etc.. Lot's of space, chairs, activities for kids. Beach is wide, sandy, and shallow and no seaweed problems during my stay. The bad: Service is slightly below average for Mexico. Most staff really just can't be bothered. Room was often not made up, missing towels, etc.. No "towel art". Calling for service was always "we'll send someone" who never sh [... read more]owed up. Reception often does not answer the phone. They have obviously been told that they should deal with problems by agreeing with anything the guest says and then promptly ignoring it. Rooms are typical 3* beach resort. Clean but not impressive. Because it is a good resort for kids there are a lot of them and the rooms have terrible sound proofing. There is a lot of screaming and running. Entertainment at the Palace is poor, high school production quality, but there is better available at one of the other resorts. You have to pay (a lot) for wifi unless you are "Premium Level". Decent quality alcohol but wine is usual cheap resort stuff.

Paradisus Playa del Carmen: Excellent resort

WE travelled in many different all inclusive, 5 stars.Our expérience at Paradisus Esmeralda Satisfied all of our expectations.We were very satisfied with all aspect of the resort.Amazing service, very professional and pleasant staff. Food and service at all restaurants and buffet excellent Nothing negative to say. Rooms very clean .

Grand Sunset Princess: Amazing Christmas Holiday

The resort put on a fantastic New Year’s Eve party for all ages including food and entertainment. The resort was back to normal by morning. Impressive! The entire week was great from food to beach.

Grand Sunset Princess: Perfect Beach

The resort was kept immaculately clean. The food was great especially in the a la cartel restaurants or the paid restaurants. Staff were always courteous and friendly. Shuttle service available on resort.

Barcelo Maya Caribe: Fabulous vacation

We were a group of 11. 2 families. The grounds were stunning. Food was average and the rooms were clean and spacious but you can hear everything in the room next door. The beach was spectacular, calm and warm. Fish swimming in the ocean at our feet. We were able to feed them standing in the ocean. MANY activities for all ages. I would definitely return to this resort

Blue Bay Grand Esmeralda: Ok resort but beach isn’t nice

This is a very large and accommodating resort. 2 big pools. Depending on which building you are in, it’s a long walk to beach and main pool. The most disappointing aspect of this resort is it’s on a man made lagoon that has very shallow mud beach. It’s not the Playa del Carmen beach you imagine. And you can’t swim far as it’s protected by barriers. Also the food was pretty mediocre as was the main bar that’s not open air, and had low ceiling and fluorescent lighting. The resort grou [... read more]nds are nice and lush and staff very good. Also nice that is big if you like to walk. But there is no quiet shady area to nap or hang by pool - always music on from 9 am. So if you want a more relaxed environment with a nice beach, would look elsewhere. Lots of activists for kids and by the pool.

The Fives Beach Hotel and Residences Playa Del Carmen: Great family resort

Our stay was great. Great rooms (2 bedroom suites) and the main pool right on the beach was a great feature. Many pools and many restaurants. The buffet is very small and not a great choice, BUT the number of restaurant (and the quality) definitely makes up for it. Especially for the French restaurant (with breakfast option too). Staff extremely friendly and helpful. Great resort for families with a very good Kids club.

Akumal Bay Beach and Spa Resort: Great location

The location was great. Yes took awhile to get there from the airport but well worth it. Small resort offers a Big Bang for your buck. Snorkeling amazing!! Beach prestine! Food good with lots of variety. Rooms very clean

Bahia Principe Explore Coba: Good hotel for families - read details

Couple of things out of the gate: First: BP Coba is rated at 5*, it's not. For those that really have stayed at such hotel, I would rate it solid 3.5 or 4. Actually Coba section is lowest rated category from all sections in the BP complex and prevalent signs of decay are showing (see 2 room picture from me) Second: the hotel is *really far* from Cancun airport (100km / 2.5 hours at least) with a bus. It is almost the last hotel in the Playa Del Carmen strip from the large hotel chains.  [... read more]Third: Best villa to stay Villa 31 (close to everything) looking over the pool on 2nd/3rd floor. Next best would be Villa 19, 20 (2nd/3rd floor) if you like the morning sun (south-east exposure). All other villas you are far from stuff and whatever you are told you get the "garden view" (aka shitty view) even if you are facing the other smaller pool (Villas 25, 26). Good things: BP Coba section is well-thought through with pools and layout. It's family-oriented resort, water-park is nice. Food is at 4* level at the buffer, where the gourmet restaurants do not stand out. Overall customer-service is good but not impressive. Beach is good but not connected to anything on the south (very rocky) and on the north you can walk another 2-3 km before hitting rocks. From entertainment side, we liked the events at the Theater even if some of them tend to be cheesy. Negatives: rooms are dated, fixtures like lamps limping, cracked tiles, faucets leaking - overall resort shows its signs of time. Coba section is not on the beach and you should be ready to walk for many things. Hacienda market is essentially 15-20 vendor stalls selling the same things over and over. Diversity of experience is missing in the resort. Been in BP in other locations so I would ignore commenting on the Privileged Club time-share scam Overall: Good but not great. Despite being far from the beach I believe you get better value for the money here than Tulum, Akumal, or Sia Kan sections

Sandos Caracol Nature Resort and Water Park: Amazing Family Resort

Family of 4. Traveling with a 7 and 10 year old. We had an amazing time. There was so much wildlife around the resort. The food was good especially the A la Carte. No reservations required except for Japanese restaurant and no limit on how many A La Carte meals you do. The kids loved the waterpark. We were in the Family Eco Superior room. The room was very clean and recently renovated. The beach was rocky but the kids had water shoes so they didn’t mind.

Wyndham Alltra Playa del Carmen: Fun!!

This was our second visit as a family to Panama Jack resort. We love the resort and have enjoyed ourselves on both occasions. The food at the buffet is a nice surprise for an all inclusive. We were always well fed with tasty food choices. It’s all about the guacamole there!!! Activities throughout the day led by a friendly and accommodating staff. We like that it is a smaller resort the staff somehow always remembered our names and if you forgot something in your room it wasn’t a day trip  [... read more]to run back. The grounds and public washroom facilities were always well maintained. The beach is not the best for swimming but a short walk will get you your ocean fill. The friendly staff the good food the feel good atmosphere we will go back!!!

Barcelo Maya Caribe: Beautiful Barcelo Maya

This was our first time to the Mayan Riviera and first time at Barcelo Maya Resort. We are a family of three, two adults and a 6 year old son. We stayed for 2 weeks in the Caribe section of the resort. Our room was set back from the beach/pools but was very conveniently located close to the Caribe buffet, the Maya Mall, the Caribe Lobby and the tennis/paddle ball courts. We were very happy with our location near the back of the Sayil building. The transfer from the airport to the resort is  [... read more]a solid hour long drive. We booked a superior/standard room and it was nice (not fancy but clean and nice). We were on the second floor of the building with a view of the Pirate Island Waterpark. There were two double beds in our room and a sofa bed. The bathroom was large and well equipped (dryer, shampoo etc). We had a nice balcony with clean furniture on it. The room itself was also very clean upon arrival. There was a mini fridge that was kept stocked with drinks (pop, beer, water and juice). There was also a large bottle of water with the coffee maker. The man who restocks the fridges will provide you with more water for the room if you ask him to. The food was delicious. Buffets were always good - not hard to find something for everyone. For breakfast, we often walked over to the Tropical buffet for a change of scenery and liked the layout better than the Caribe buffet. I asked for a buffet schedule from Guest Services and that helped us to decide which buffet to eat at in the evening. We ate at a few of the A La Cartes. They were really good. We especially enjoyed Tokyo where the chef prepared the food right in front of you. It was a great show and the food was so good! The steakhouse was excellent as was the Italian place in the Maya Mall. We always ate lunch at one of the grills near the beach. The one at the Beach section was my favourite because of the beautiful views. We did not see one evening show (they start at 9:30pm) as we were usually exhausted from the day's activities (particularly our 6 year old) and needed to rest. We usually went for a walk around the resort after dinner and enjoyed seeing the numerous weddings that were taking place. We spent many of our mornings in the ocean near the Palace snorkelling with the sea turtles. They are beautiful and quite friendly - there's no need to feed them. I was happy to see some of the lifeguards on the beach asking people not to take bananas into the water to give them (like I tell my son, turtles are not meant to eat bananas - a turtle can't climb a tree to eat a banana). We snorkelled off the pier too a few times. There are a lot of fish there (but again, people are feeding them bread etc. and shouldn't). I don't recommend being in the water if people are throwing bread out - my son was in the middle of a large school of fish that were being fed by some guy and he was not comfortable. If the ocean wasn't ideal for snorkelling, we would play paddle ball or tennis after breakfast. You must book a court ahead of time and get your equipment from the desk near the courts. They provide you with a towel and water if you want it. After lunch we would go to the pool and lounge in the shade. Between the Beach and Caribe pools there is a large shaded structure with ping pong tables and foosball tables. There is also a nice shaded basketball court and lap pool near the ocean in the Beach section. We booked a catamaran ride (free per stay), used the kayaks, the water tricycle and the stand up paddle boards. There's so much to do!! The fitness centre is really quite impressive. It sits behind the Dive Shop in the Spa building between the Caribe and Colonial sections. There are a number of fitness classes they have scheduled throughout the day but it seems that they only run if there are an adequate number of participants. You can get a towel and water there as well. The spa looked nice but was quite expensive - we didn't go. We visited Dec 2-16, 2019 and the resort was decorated beautifully for Christmas. The entire place is so clean and tidy. It is so big that it never felt busy or packed with people. It's easy to find shade by the pool or on the beach. Towels can be found in the activity buildings - no need for a towel card. The entire resort was impeccably clean and tidy during our stay. I really have nothing negative to say about the resort or the staff. We had a wonderful time! In fact, we recommended this resort to friends and they have booked for mid January.

Hotel Xcaret Mexico: The best of best hotel ever !

I spent excellent time with my family. We have no time to look around hotel even though facilities of hotel is excellent. We've been most of Parks that included in this package and jaw dropped of scale and care. I want to recommend to family and all travelers who need healing. Nature heals you and Parks heals you, Food heals you, Snap shop heals you Thank you

Platinum Yucatan Princess: Wonderful vacation!

We chose this resort for our honeymoon. We had a great time! Great room, good food, beautiful beach, friendly staff! Would not recommend as a honeymoon spot though as they forgot to provide amenities.

Royalton Hideaway Riviera Cancun: Wonderful Stay at the Royalton Hideaway

We stayed at the Royalton Hideaway, overall it was a great stay. Unfortunately, we had an evening flight that was delayed, by the time we reached the hotel we were ready for bed.Once we were checked in we went to our room, and the key didn’t work. We then had to walk back to the concierge, where they were unable to fix our key. We had to have security let us in and we were not able to leave our room until morning when they would be able to fix our keys (thank goodness for room service). Fortun [... read more]ately, the guest services were able to make up for this providing us a dinner on the beach! The resort staff were wonderful, food was excellent (no reservations made it difficult to get in at times) and they always ensured to ask for allergies/food restrictions before seating you. The beach was beautiful, the grounds were well maintained, and the entertainment was always interesting. All in all it was a wonderful fun trip, and we would highly recommend your next vacation at the Royalton in Puerto Morelos!

The Fives Beach Hotel and Residences Playa Del Carmen: Beautiful resort

The resort was beautiful. You got a little bit of jungle and than beautiful beach. The food was amazing. The room was so nice! Roof top jacuzzi was awesome!! The staff was very friendly and knowledgeable! Couldn’t have asked for a better honeymoon

Royalton Hideaway Riviera Cancun: No Complaints!

This resort is a perfect example of “You get what you pay for” but in a good way! For that few extra hundred to book at the Royalton we were treated like Royalty! Everyone was so kind, food was tasty, not one complaint! What I loved about the A la cartes was that it was first come first serve basis. It was nice because in the past we have been places where all of the restaurants were booked with reservations to the point we could not get one. Also this is good because many book reser [... read more]vations and just don’t go. Steak house was so good we ended up going twice! Before coming to this resort we did read about the sales pitch for the Time Share thing. It was never pushy or annoying and as far as I’m made aware, every resort is now pushing these time share presentations. We simply said no and they did not bother us. One thing I could see being a complaint for others (it was no issue to us) is it you booked the Hideaway, the adults only section. Considering the main building which hosts check in, restaurants, buffet and the sport bar is part of the kid friendly area, this could be an issue for some. The hideaway is a nice little area exclusive to the adults however if you want to access any other amenities, you will encounter families and children. This did not bother us however we could see how it may affect somebody else’s stay. We booked a swim up suite room. It was amazing, the water temperature was perfect and it was still a part of the action enough to hear the music and see what was going on in the big pool. We did not book the diamond club, but every waiter came right up to our pool to offer us beverages and food almost as though we had our own butler anyways. So it was great. Also, the Diamond Club exclusive pool is a family pool. They do not have an adults only area. Overall, it was one of our best experiences and there are really no complaints. I would say this is the best all inclusive we have gone to by far ! Another bonus is that it was only 15 minutes away from the airport :)