Barcelo Maya Grand Resort: Barceló Maya Grand

The hotel was very nice. Sometimes a bit too big but that is a personal preference I guess. The rooms were clean although every day we had towel shortage a (take 4 to clean leave 3) again not major just annoying. The one part that was simply terrible were their nightly shows with some so bade they simply should not have been on stage.

Barcelo Maya Riviera: Stanning hotel

We stayed 10 nights and overall is impressed with ocean view room , food, service , beech and pools. Outstanding buffet food and staff service very friendly. French , Japanese Restaurants are very good. What we don't like - loud hard rock music in lobby. it so loud you can not talk. Adult resort means different ages of people and not everyone loves this kind of music. The premium lounge had excellent front desk service provided by Valeria Caliz. We'll comeback soon as we like this paradis [... read more]e.

Grand Sirenis Riviera Maya: Ok resort

The best part of the resort were the animal friendly grounds. Lots of jungle like growth and lots of agouti, coatimundi, monkeys, and a healthy, controlled cat population. Beach was very small and rocky. Difficult to find a place to sit . Lovely quiet pool.

Bahia Principe Escape Sian Ka'an: Relaxing Resort

Overall the staff and service people went above and beyond. They were cheerful and accommodating, especially Neyfi and Demitrio in the breakfast buffet. The grounds were well kept as were the pools and the music around the pools was somewhat muted as not to disturb the peaceful atmosphere. The snack bar at the pool was a nice feature but a little understaffed. The rooms was generally clean but in need of some update and maintenance, especially in the bathroom. The food in the buffet was outstan [... read more]ding with variety, presentation, cleanliness and flavour. The cook to order egg station was nice but understaffed.as well.The a la carte Alux and Arlequin restaurants were excellent. The Brazilian restaurant was not very good because the service was poor (30 min and others being served around us and the manager was unapologetic) the food selection was limited and there were too many mosquitos (inside). The trains/trollies were reliable and the drivers were friendly. Staying at the Sian Ka’an was a peaceful getaway from the larger busy resorts with the ease and access to them all. The beach was well maintained with ample seating and a short walk to the restrooms and restaurants of the Akumal. Overall we enjoyed our stay and would recommend the Sian Ka’an and may return again.

El Dorado Seaside Suites: Great for couples

Was a beautiful resort and you are never very far from getting drinks or food. The staff are friendly but this resort is more for couples who want to relax. If you are looking for a party this is not it.

Sandos Caracol Nature Resort and Water Park: Ok resort

This was our 2nd time at this resort. My kids loved the snack bar so much the first time that they begged to go back. Sooo...unfortunately, they got rid of this snack bar. It was so awesome to get mid-day snacks, but now you have to go to the kid slide pool/area - which is a fair distance away from main pool. Then there was a different system for the a la carte restaurants. You no longer needed a reservation for any restaurant except the Japanese one. We got there Saturday and when we went t [... read more]o book Sunday morning they had no reservations left during our stay. Each night, when you went for dinner, the line-ups were ridiculous at every location. The staff worked their butts off to keep up, but they were under staffed for the amount of people. The Mexican restaurant was so good - but they had one staff cooking and the lineup for food wrapped around the buffet - which made it difficult to reach for food if you didn’t want what the cook was serving. The steak and fish place had great food but again the wait. Lunch and dinner had amazing food with lots of options...but no bacon in the morning except on Wednesday? Bacon and/sausage is a breakfast staple for Canadians! It was sometimes a battle to get maple syrup as well. We enjoyed the animals and the resort is a nice size. Not for anyone who loves the beach. Lots of shade and chairs by the pool. Night entertainment was excellent. Lady Gaga was the best show I’ve seen in 10 years in Mexico. Again - no issues with staff - always kind and attentive, I just think they need more when the resort is so busy. The staff handled a serious issue that happened very professionally. I really hate waiting in line when on holidays...and it is not just to be seated, it is having to wait for people to leave. This never happened the last time when we had reservations for each restaurant with sittings. Room wise - We were in the older buildings so a bit dated...like no working light in the washroom, but otherwise the room is big and clean. It’s an ok resort but not a 4+ - more of a 3.5-3.75 in my opinion.

Barcelo Maya Caribe: Great experience

Good location, the resort has many things to do, good beach for both sun bath and snorkeling. Good selections of food and a la carte restaurants and bars. Friendly staffs and of course a little tip can makes differences. This varies on people and the situations. The beach does not have all white sands like Cancun strip but some rocks and coral related marine life. Doesn't stop from getting the sun on a chair of course. Check out the pictures if not sure. *Highly recommended to have diving  [... read more]shoes or some kind of water footware when going into the water as the bottom can be very Rocky or coraly unexpectedly. Seen many people with foot/leg injuries. This varies on which area of the beach you enter. Follow the crowd if not sure. Snorkeling was awesome that tons of marine life from the shore to little further. Lots of fish, manta rays, and TURTLES were encountered not too far from the shore. Swimming with the turtles was amazing experience. Without feeding anything they may come and swim with you or around you if they find you interesting. Just stay away from the big crowd of people. Big enough of a resort so going for walks was easy. Getting to PDC or Tulum was pretty good since the resort was right in the middle. If you have been and know where things are this resort will be great. If this is your first time, this is not too bad of a location but may increase your travel time if you are planning frequent trips to Cancun or PDC or excursions. Or just stay in the resort for the chilled vacation.

Akumal Bay Beach and Spa Resort: THIRD TIME STILL A CHARM

SMALL RESORT RIGHT ON AKUMAL BEACH GREAT PLACE TO CHILL NOT TO PARTY,THE STAFF IS AMAZING ,FOOD GREAT, JACUZZI EVERY ROOM, BUT IT'S ALL ABOUT LOCATION EACH ROOM HAS OCEAN VIEW BONUS, ONCE AGAIN A BIG THANKS GOES TO THE STAFF WHO CATERS TO MOST EVERY REQUEST

Barcelo Maya Colonial: Awesome resort!

This was our 2nd visit to the Barcelo Maya Grand Resort, the last time being 11 years ago. We loved this resort just as much this time as the last. Check-in and Check-out was quick and easy and we found everyone working on the resort very friendly and helpful. The restaurants were really good and we were able to reserve at 5 during our stay. The buffet was really good, and lots of variety. We were there over Christmas and besides being beautifully decorated for the season, they went above and be [... read more]yond to make Christmas special. We loved the beach and pool and never had trouble finding lounge chairs. We enjoyed swimming in front of the Tropical with the tropical fish. We had a great holiday!

The Reef Coco Beach: Quaint, quiet & clean ... pleasant stay

Pros:The hotel grounds were beautiful and pristine, the beach was small but well kept, beautiful white sand & nice swimming area. Our standard rooms were dated & basic but clean. The food was excellent, many choices, all fresh & flavourful. The servers were excellent. The entertainment staff were all fun & very friendly. Cons: not really all inclusive, extra charges for restaurants & wifi and special coffee. This was rather frustrating and annoying. This resort should consider charging a litt [... read more]le bit more so that “everything” is included as an “all inclusive” should be. We have been to many Mexican all inclusive’s over the past 10 years and this was our first experience of not everything included in an all inclusive. This is a great little resort with lots going for it but the extra costs every time we turned around was a turn off!

Blue Bay Grand Esmeralda: Great stay!

My boyfriend and I stayed at this resort for 9 nights and 10 days! I’d highly recommend staying here but it does have its pros and cons depending on what you are looking for. The grounds are absolutely beautiful and the staff are ALWAYS working so hard. The room we stayed in was fairly dated and our air conditioner was leaking all the time but besides that it was cleaned daily. The resort Is fairly large but there are little shuttles that are always going by so you can grab one, and walking fr [... read more]om one end to the other would maybe take 10 mins max if you have a far away building from the beach. As for the buffets we weren’t very pleased with them but everyone else seemed to enjoy them. I would highly suggest making sure to book your a la carte a day prior , we really enjoyed those.. they were so yummy and we really looked forward to trying a new one every night. On Christmas Eve/ Christmas Day they have a lot of great shows and events going on!! There is always something going on here you won’t get bored!

Catalonia Riviera Maya: Fair resort for the price

We stayed here from December 18th through 25th. Nine people, 5 rooms. 2 privileged suite rooms, 3 privileged superior rooms. One of the privileged suite rooms needed the A/C fixed and it was dealt with fairly quickly. One of the 3 privileged superior rooms had a non functioning toilet that did not get fixed and the couple was finally relocated (twice) on the third day to a room that the A/C was called about daily. The food was good both at the buffets and a la cartes, service was excellent.  [... read more] The Bloved restaurant was thoroughly enjoyed by all. We snorkelled right at the resort daily and it was good. We did the excursion to Tulum and cenotes with snorkelling and lunch included and really enjoyed the knowledge and humour of our guides (BestDay.com tours). Unfortunately, there are not even close to enough beach chairs anywhere, not at pools, not at beach, not at privileged pool or beach. Overall we enjoyed the resort, pools and rooms were clean, food and drinks were good and plentiful. The staff were friendly and attentive.

Blue Bay Grand Esmeralda: Not that great

The beach front was very dirty and not well kept.. There was nowhere to snorkel out front, due to the bad visibility..And when Becky hurt her hip and was unable to go on the excursion, the kept the whole $130 American she paid to them... 👿 Not impressed with this place at all...

TRS Yucatan: A resort that is worth it to be visit.

This was our second visit. What a great facility...did not disappoint us. The rooms were beautiful, very elegant and modern. Our butlers ( Lisbeth, Alejandra, and Christopher) in vila 60 were very helpful and nice. They prepared a surprise for our 35th anniversary. We were very impressed by their kindness. The private beach was really nice with great Cabanas and service. The bars' service and the drinks and cocktails were fabulous with high quality. The Chic show was amazing. We were so i [... read more]mpressed by the talented dancers and signers. This show should not be missed. We want to say Thank you to Marcus and Ramiro from the Helios restaurant. They made every day so special with their great service and kindness. We highly recommend Gaucho restaurant. The food was excellent. Special thank you to chef David "Panda" and our weather Arturo. The Italian restaurant was great, as well. Definitely we will go back to this resort.

Royalton Hideaway Riviera Cancun: Great resort

Beautiful grounds and buildings. Many lovely pools and amazing staff. The food is second to none. The room service impossible to reach and slow to restock the water. Very minor glitches and would happily return

The Fives Beach Hotel and Residences Playa Del Carmen: Christmas Holiday

Took my teenage daughter to this resort . The grounds are well kept. We found this resort had a lot of couples with young kids . This is a perfect family resort . If you are looking for R&R this is the resort Not much in way of entertainment at night tho. The staff is very friendly . We ate at two of the speciality restaurants ( Thai and Mexican ) and we enjoyed both. They have room service definitely take advantage of it.

Akumal Bay Beach and Spa Resort: Disappointing Resort

We were extremely excited about visiting this resort as the reviews were excellent. However, it, unfortunately did not live up to these reviews. We have travelled for 30 years and perhaps we have become too spoiled but we certainly expect good service at any 4 star resort. We booked with another couple and requested the same bldg but upon arrival were put in opposite ends of the resort. So, after discussions with 3 front desk staff, we were moved but had to wait until after 3pm the next day. The [... read more] day after that our toilet broke. 3 times through the week, we had to search for toilet paper as housekeeper was not replenishing. The same for shampoo, twice. We leave a $3us tip every day under the pillow but after 3 days we stopped. One positive thing I can say is that the beds are very comfortable. The buffet staff, other than Carlos in the a/c dining room ( who was excellent), left much to be desired. On Carlos’ day off, I couldn’t find a server so had to pour my own coffee. The food in the buffet was just ok. A lot of mushy weird looking casseroles. The beach was nice, seaweed was cleared quickly and efficiently, but there is quite a few rocky areas. I would recommend water shoes. The biggest disappointment for we Canadians is that there was no good Canadian rye whiskey. This resort didn’t even have Canadian Club which is pretty much a standard in most resorts but this resort only had LTD rye which is complete swill. The grounds are kept beautifully and the pools very clean. There is no way that this resort should be rated a 5 star, we could give it a 3.5. I would recommend to the managers to watch their staff in terms of customer service because as soon as your backs are turned work ethic stops. The couple we travelled with stayed at this resort 2 yrs ago and loved it which is why we elected to go this year, however with the mediocre food and the seriously lacking service, none of us would return.

The Sens Riviera: Great family vacation

We recently returned from a one week vacation at Sunscape Akumal Beach Resort. While the resort was advertised as new when we booked, it is actually an older resort that was taken over by Sunscape. The food was good, although the buffet did get a bit monotonous by the end of the week, but that is generally the case with most all inclusives. We quite enjoyed the pizzeria and the Italian restaurant. We had booked an oceanfront room and were disappointed that there was no balcony and alth [... read more]ough the view is spectacular, the windows don't open, so no fresh air and nowhere to hang your clothes to dry. I would say that oceanfront is kind of a waste of money, unless you got a ground floor room which had a terrace that you could walk right out to the beach. What made the trip for us was the staff. Everyone was very pleasant, but as special shout out to Noeli at the Coco Cafe who made excellent specialty drinks and was extremely sweet to everyone. As well, Gerardo C. at the buffet also made the trip special by making an effort to learn our names and remember our drinks and also pay extra attention to our 9 and 11 year old kids. He always had a friendly smile when we came in. All in all, a great family vacation. We would definitely return.

Bahia Principe Explore Akumal: Nice Resort

The resort was very nice and clean. Their was a good assortment of food in the Buffet which was impressive. The beach and the pools were clean and good service One issue we noticed was that the resort(representative) never explained the resort and its amenities. The other negative was that when we arrived (3 adults), we were given one bed (not good) It was resolved next day. I definitely would come back.

Secrets Maroma Beach Riviera Cancun: LOVED This resort. Very Relaxing 2nd Secrets been too

LOVED this place. Treated us like gold! the most amazing service and makes no difference if you pay to be in preferred or regular they treat you the same. Amazing. Food was delicious we liked the French Restaurant the best but all were delicious. If you goto French must try in Onion Soup and also their Duck so good!!! Tons of activities through out the day. We never left the resort because we just wanted to do nothing on this trip. By end of week I was so relaxed it was a vacation that was despe [... read more]rately needed. This is our 2nd Secrets we have been too and all have been top notch. 3 years ago went to the one in Jamaica, last year went to Aruba and stayed different chain they didn't have on there. Horrible. We kept comparing it to Secrets. So this year we went back to the Secrets Chain and it was even better than Jamaica. Which we didn't think was possible. HIghly Recommend this place hands down. There is honestly nothing bad for me to say because it was that good