Melia Jardines del Rey: Beautiful beach

I found the staff very conscientious and happy. The rooms were quite nice and kept very clean. As per usual the beach was beautiful and the pools very clean. My disappointment was with the food. It wasn’t that there was a lack of variety but that it was poorly prepared. To see so much food being thrown away because of lack of knowledge in the proper preparation was sad. The International restaurant seemed to do the best job and the grill stations were also good. Roast pork leg at the Beach gri [... read more]ll was excellent. The smoked salmon and fresh papaya at breakfast was also very nice. They have a different way of checking in which went really fast for everyone. When you get off the bus you leave your luggage and go into a big room, then they take your passports to verify. They call your name to come and pick up your package with keys etc. And you are shuttled to your room all very quickly. Over all I would go back. It would be nice if they took a few lessons from Jamie Oliver’s five ingredient meals😜😜😜

Melia Jardines del Rey: ups and downs and a few tips

This review is my opinion only....getting our keys on arrival was a breeze and our room was already done (depending on your arrival time ) I had asked for a closer unit as for my mobility and they honoured it with the first unit near the lobby...the complex is fairly large Our room was great and cleaned nicely everyday ( shower only no tub )Replenishing the fridge was a constant hassle ( Dear MANAGER there are many reviews with this problem can you not fix it ? ) after a few nights we just didn' [... read more]t bother with it anymore.Since we upgraded we had our beach towels in the room and there is a problem with exchanging them as they run out quickly. The chair game is always there so you need to play it.The food is up and down line ups are huge (TIP ) breakfast go upon opening lunch and supper go at least a half an hour later to avoid the rush i found that cooking stations are the best bet .Pool are good no complaints The beach ( Wow ) walk right 1/4 mile and your in heaven we loved it when it was not windy but unfortunately we had a terrible week weather wise Bring bug spray as the mosquitos are out dusk and dawn like the vampires ;-) and for you ladies wear covering clothes as they are aggressive I found drinks are better made in the little alcove bar with the lights around it The entertainment is good and the staff is great didn't have any problems . Money changing is no problem There is a small market there or you can take a trolley to a small mall for goods.I bought all mine at the airport Overall i would rate this hotel a 3.9 Would i go back Maybe

Iberostar Origin Playa Pilar: Not a 5 star

After having to change rooms due to a bad knee had a nice room looking a little tired...some of the staff were wonderful but others just worked if you tipped...the food was the worst...cheap alcohol & each bar had different drinks definately not consistent....this resort should not be rated as a5 star....I think the pics were deceiving....to end this vacation never going back to Cuba

Hotel Vigia: We had fun!!

Service, PEOPLE, entertainment and food were great..A PLUS!!!..very relaxing place to stay.. BUT the toilet in our room...the toilet seat was really old, ur not sure if it will be clogged if u had disposal ..UGHHH..until now it gives me goosebumps...if that toilet will only be changed .that is really a good place to stay...there were also minor bad stuffs in our room, probably from the shake of past hurricane..unattached electrical wirings, one sway to an overhead lamp will make it fall on ou [... read more]r heads, (we we're really careful and moved spots to avoid it), clothing rod in the closet was broken...not complaining to those but just the toilet!!!really other than that...were great!!! Thank you Cuba..we had a great experience!!

Hotel Playa Coco: January Getaway

We went to this hotel January 25. No air conditioning for three days. Then no hot water. At this point we spoke to our Air Canada rep who was amazing and sent us that day to another hotel on Cayo Coco. Thank God for Air Canada Reps Manuel and Jose both excellent at what they do! Still construction going on at the beach eye sore for sure. Newly painted and decorated rooms are okay if you get one where everything works! We were told they were waiting for parts from US to fix hot water problem peop [... read more]le all over the resort complaining of this problem. So if you don’t mind cold showers or hot rooms go for it! If you do, don’t go here!

Memories Flamenco Beach Resort: Great resort

Had a great time at this resort. Staff and hotel were nice. Only problem I had was a hamburger at the Snack Bar ( next to the pool). It was cooked on the outside and raw in the middle. Was sick for a full day . Heard from 3 other people who got sick for the same reason , same Snack Bar. Maybe someone should let them know.

Memories Caribe Beach Resort: mixed reviews

I have given this resort 2 stars...and I struggled to find enough positives to outweigh the massive negative. We stayed at Memories Caribe for a week. This was a birthday gift to me from my wife. We have stayed in Cuba a couple of times, but closer to Varadaro. This was our first time to Cayo Coco. Considering that the resort was still recovering from hurricane Irma, the grounds were in pretty good condition. Our room was fine, the bed comfortable - but I really do not like the no bathroo [... read more]m door idea. I have traveled extensively, and I have never slammed a resort for for the food it offers. I do not expect North American 5 star food in Cuba, and in our trips their we have never been disappointed with the food....until now. The food offered was horrible. It was made worse by the complete disregard for basic food safety - I asked for a burger one night from the hot line, where the cook had burgers, chicken and some other meats. The burger was burnt on the outside and blue rare on the inside, but the fact that he used the tongs from the raw chicken to pick up the bun was a bit much. Every morning there were scrambled eggs that could be eaten with a straw. The freshly made french toast was uncooked in the center, so you were eating raw egg and bread. And...when a large percentage of your guests are Canadian, why no bacon for 6 of the 7 days? By the 3rd day we were basically living on fresh fruit and pastries. We did take a chance on the snack bar at the pool and were pleasantly surprised by how good it was. However, that does not make up for the lack of proper meals. The staff must be complimented. We had a young lady look after us at the buffet - her name started with a "d" and I cannot remember her full name ! She was amazing, super friendly, always smiling and efficient. The grounds keepers were probably the friendliest of the staff - always saying hello, always smiling. I asked at the front desk for the General Manager's business card or email address, and was told that the GM had no cards and they didn't have an email address for him / her. I would love to talk to the GM about the issues we faced. Overall, I would not recommend this resort due to the lack of food safety. It's just not worth spending the money to get sick because of cross contamination and improperly cooked products.

Hotel Playa Paraiso: Relaxing resort on a beautiful, undeveloped beach.

I would recommend this resort to anyone wanting a quiet getaway. It's a relatively new construction so all structures - buildings, pools etc - are in good repair. Since the hurricane, some rooms have brand new balcony roofs while others, ours included, had none. No big deal. No room issues; bed, television with movie channels, coffee machine, fridge, clean and functional bathroom (we had no hot water 1 morning out of 12 days), fresh towels, good a/c. Food and drinks were plentiful; managed to ov [... read more]ercome no champagne for 2 days. Lots of bars and serving stations per person, an occasional lineup (fresh breakfast omelet and pizza) but mostly avoidable. Service was very good; from rooms, to food, bars and beach. Something not always seen in Cuba, they even tell line cutters where to go (politely). They return politeness ten fold. Lots of beach chairs, beach towels, fun evening shows. The beach is fantastic and not overdeveloped. Three resorts on a stretch that would have 12 or more in Varadero. Except for Lennie's Lobster Shack (exceptional, highly recommended), the cigar store (good variety and prices) at the small tourist market, there isn't much to offer other than horse rides, mopeds and boat rentals, so this relaxing resort is not for someone looking for a wild time.

Tryp Cayo Coco: Pretty good resort

Our second trip. The things most liked are the beach and the walk in pool. My wife needs a walker, so my wife needs easy access to all amenities. The room (704) is very poor, broken furniture, and the bathroom is very poor, chipped bath and all. The beds were ok.All rooms should have a walk in shower, my wife could no climb into the bath. The most horrible thing was the stagnant water by the walkway to the resteraunt. We were assured on our last visit that would be fixed, but it is still the sa [... read more]me.Forthis reason, we will not be recommending your resort to anyone.

Memories Caribe Beach Resort: Nice place

Nice place there is a lot of effort to restore the resort. For the right price I would go back. I got ill on the second last day and my daughter thought it was the fish Our room had no air conditioning so they moved us and the second room was not much better and we had a issue with bugs The beach was amazing we had long walks , the food was good and there was lots of variety

Melia Jardines del Rey: Great resort

This hotel offers a variety of activities for all ages , great lobby , lots of music and talented musicians, pools for all ages, beautiful beach, the buffet seemed repetitive but I could always find something to eat. Lots of walking but there is carts available if you want to ride,staff very nice, they work very hard to please people. A la carte restaurants very good, internet available in the lobby and around the pools and snack bar. Been to Cuba many times, this was the first resort I woul [... read more]d like to visit again.

Hotel Mojito: Never got there !

The resort wasn't ready so we were sent to Playa Pilar, nice enough resort, although we wanted a beach, this resort didn't have one, only a boardwalk, was not what we booked .........??........?.99999999

Melia Jardines del Rey: Would not recommend

The first day we didn’t have towels. Anytime we wanted a bottle of water we had to ask 2-3 times, they said they would send the water to our room but it never came. The pool was very dirty. The last day our maid stole my apple headphones, and after spending most of our last morning in customer service they did nothing about it. I left the resort with over 30 mosquito bites. The rooms were overall nice and clean and 9/10 of the staff were amazing. Good night time entertainment, not much throug [... read more]h the day. Overall The resort was over priced

Memories Caribe Beach Resort: Quiet Resort

The resort was popular among seniors, but going as young single females it was not the party scene we were looking for. Bars close at 11pm, and there is no disco even though the map and web site says it does. Alot of reconstruction and renovations due to the hurricane. Good points were the staff, they were extremely friendly and helpful. The beach was absolutely stunning and warm. It's a good resort for a quiet vacation but for those looking for a party, warn you to go elsewhere.

Memories Flamenco Beach Resort: It was ok.

Memories Flamanco Our flight was right on time. We had a stroller that had a red ticket on it that stated “bring to gate immediately” that the airline put on there. When we arrived in Cuba it was not brought to the gate, we were told that it would be inside. So once we cleared the security and went to the baggage area we collected all our luggage and we were still waiting for our stroller. I had asked 4 or 5 different people where the stroller was. After approximately 30-40 mins it was fou [... read more]nd and we were able to make our way to the transfer bus. Once at our hotel we were informed that the rooms were not ready... we had about a 3 hour wait. So we went to lunch. We had 2 rooms and we requested a crib and cot for one room and a cot for the second room. We were one cot short in the room when we got to the room and there were no bedding or pillows for the cot or crib. Tired to call the front desk from both rooms but the phones were not working. (These did not work all week) I did see an extra cot down the hall not being used so I took it to our room. Once we got changed we went to the front desk and informed them of our shortage of bedding then went to the beach. When we returned about 2-3hrs later there was still no bedding. It just so happened that there was a maid cleaning Another room down the hall so I went and asked her for bedding. She came with a sheet for the crib and two sheets for each cot. When she left I thought she was going to come pillows and blankets, but she never returned. We informed the front desk but no pillows or blankets arrived the night. The next day I informed our sunwing rep at our meeting and she said she would take care of it. After a full day at the pool we returned and still no bedding. Once again I approached a maid cleaning down the hall and asked her. She came with all our bedding requests. Our morning maid service didn’t restock our in room water or beer. The pool areas are beautiful with lots of chairs and cabanas. The pools also have the coldest pool water I have ever felt in any of my travels. The baby area is amazing. They after free babysitting. The staff are extremely friendly. The play area is very bright and cheerful. My little guy had a blast there. Unfortunately this resort has a lot of stair so you are forever picking the stroller up and down stairs. The snack bar “Bites” has great pizza and chicken burgers. Hamburgers are ok. Tuna sandwiches are fantastic. But the wait in the food there was crazy. Our lunch was over 40 mins most days. And you had to flag down a waiter to serve you. The buffet restaurant is very large. It has a large selection of food at every meal However I did find that it was all cold at breakfast time. There is no fans or air conditioning in there so you start to sweat buckets as soon as you sit. It makes it very unpleasant to eat. Due to technical difficulties they cancelled one of our a la carts. They offer three per week but it is very hard to get in as they are all booked. Then once you do get booked they cancel you. We never got offered another a la crate to make up for the cancelled one. There was a lot of confusion as to where and when the remaining a la crats were as many of them were having technical difficulties. We went to the Asian a la carts and had to leave it was so bad. When we were approaching the restaurant there was a large amount of water that was running over the walk way and someone was cleaning it off. It smaller of water that runs out of the back of a compost truck in the middle of August- nasty. We never gave it another thought until our main meal came out and it tasted like that water smelled. The soup was a sea food broth soup. They had to have taken whole Un-cleaned shrimp and other shell fish and cooked them then try to purée it because out of the 4 spoon fulls were we’re able to stomach we were picking pieces of shells and shrimp antennae’s out of our mouth. We couldn’t eat it. The best part of this meal was the wine and the dinner roll. We walked out after one bit of our main meal. We didn’t want to try deserts. After that evening I ate tasted like that nasty water. We never went to our other a la cart we had booked. Just couldn’t bear the thought of it. One great thing about CCC is that it is over an hour drive for local to get to this part of the island and no one lives here so there is no one that bothers you on the beach. When it was time to check out we stoped at the front fest to ask them to send a buggy to get our luggage. We gave them over an hour notice and They said that it wouldn’t be possible. They couldn’t bring it to the front for us. They had no problem taking it there when we arrived and informed us that if we needed they could drive us from point A to B around the resort as it is very large. But all of the sudden we are leaving and they can’t help us. I am undecided if I would return to this resort. It wasn’t horrible but it wasn’t fantastic either.

Hotel Playa Paraiso: Lovely little resort

Beautiful spot, very friendly staff, clean, great food - we won’t bother with the priority upgrade when we go back because we didn’t get our welcome cocktail, or priority check-in, or a bottle of Havana club in our room, or ocean view, all as promised. Also the priority pool seats were too much in the shade, and the priority beach seats were along a treacherous stretch of rocky water - couldn’t even walk into the water without walking 75 feet down the beach first. However, these were all l [... read more]ittle thing we paid extra for, and now we know we can enjoy this lovely spot without having to bother with that.

Muthu Colonial Hotel: resort from hell

worst resort in all my life ok lets start day 1 got too my ocean view room very out dated tried to grab a quick shower only to find out very little water pressure so I said this is cuba maybe be better in morning .nope same day 2 very windy and raining that was ok but the 3 inches of water that leaked through bottom of floor ok forgot to mention I was on 2nd level yup tried to cal front desk phone did not work my room s at least a10 min. walk in the rain.got to front desk and they told me we hav [... read more]e no empty rooms for ocean view he then said we have one that is not ad told me to go and look at it was smaller show it was ok till it rained in middle of night got up too pee and slipped on water and fell on my butt next day they dried it up for rest of the week my room smelled like mold did not surprise me ok the pool was dirty only seen at the most 3 people in at one time foodwas the worst pretty well same menu daily tasted like all the food got mixed with a little fresh stuff added and reheated over and over being in a tropical place they only had oranges grapefruit and banans sometimes a tasteless watermelon the bar drinks were ok if you like white 2dollar a gallon rum if you did find a bar with maybe kalula it tasted like it was more white rum than anything this is a place that needed lots omore time fixing it up after the fall storms well I could write a book on this place Im very surprised there was not more people with food posining they used same tongs to pick up raw and cooked food and a dirty rag was used to wipe counter and that same tongs a complete disaster of a vacation. oh and when I sent a email to trp central they did not even respond to me thank you not using you no more oh one more thing they said they offer tennis archery not there also deep sea fishing they use paddle boats to get to a 30min fishing spot an the kikker was 25$ an hour with a two hr min

Memories Flamenco Beach Resort: Memories Flamenco Beach Resort Jan 23rd to30th 2018

Our stay at this hotel was amazing. We did have a few minor problems with our room when we arrived but once that was sorted out it was awesome. The staff were great and so much fun. The family gathered there from across Canada, we celebrated a birthday all while having a great time. If only they had a direct line to the sun :) I would certainly go back.

Memories Flamenco Beach Resort: Surprisingly okay after hurricane

First let me say cuba had a hurricane hit only 3 months ago. They have done remarkable things to get open so quickly. It was a typical Cuban vacation on the most part. Cuba always does things 90 percent when it comes to construction. Paint slopped over and grout not perfect etc but that just what makes cuba. This resort had alot of water issues sometimes water pressure sometimes hot water. But they just had a hurricane pass and are trying to fix it as problems arise. It's not perfect but w [... read more]e always had a shower. The buildings may have issues in the future with mold due to quick work to fix things. The washrooms needed severe help. Constant needed cleaning as people kept flushing paper and other products down the toilet clogging them and backing up. The bright side food choices were good and never went hungry. The staff are always amazing and helpful with knowledge about the city of moron. However everyone i know had diarrhea for several or more days. Not full on sick and throwing up from water but diarrhea. I had An enjoyable vacation for the most part

Hotel Playa Paraiso: Great stay at Pestana

Stayed Jan 19-26,short and sweet we had a great time,small resort, very easy to get around,beach is fabulous,great ocean view room,food OK,all the staff very friendly.Dinner buffet wait staff(jenny and yenny, probably spelled wrong ) are awesome.I will return....