Grand Sirenis Riviera Maya: Enjoy our stay

We had a nice stay at Grand Sirenis Riviera Maya. Food was good at the buffets. We had three A la Cartes (steak, Brazilian, Med.) Steak being our favourite but all was good. Room was excellent, clean, A/C working and beds very comfortable. Service was friendly & good. Pools are good and clean. Lazy river ride good. Dolphin show good and free. I would rate this a 7/10 only because the beach is horrible, small and very rocky. Resort is large so needed to rely on shuttle golf carts or wal [... read more]k your legs off which I don't want to do for a vacation.

Riu Palace Costa Mujeres: Amazing resort !

The resort is very clean, the people are very nice. The food is nice, no complaint. The activities on site are very nice too. It’s a very nice place if you want to disconnect. There is one big buffet and 5 other restaurants that are very nice except the n italian one

Ocean Riviera Paradise: Amazing hotel

We stayed at this resort from September second to September ninth and we had an amazing time. Hotel is very nice, clean, people are very friendly and welcoming. Didn’t have any issues with checking in. Food is excellent, always fresh and delicious. Beach is not the best but we walked to the right and there was nice clear water and we could swim. They don’t really have much activity on the pool but we had wonderful and relaxing time. I would recommend that resort and I would go there again.  [... read more]Such a beautiful memories we made.

Riu Latino: Not a 5 star hotel

This hotel is new and therefore very clean. The night shows are mediocre and sometimes no show whatsoever. The food is same for lunch and dinner . There is nothing to do in the evenings. The beach is far from the hotel and the path to the beach should be much longer.

Barcelo Maya Palace: Barcelo Riviera Maya resort the greates

I was very satisfy with the hall trip, flights were on time without any issues. The resort Barcelo Maya Palace was amazing, more than what I expected. Since I was at the Palace, I was able to visit the other Barcelo hotels in the resort, they all were great, though I believe the food buffet option at the Palace was the best. The beach access was good, really enjoy swimming in the ocean, I even got to see a turtle while in the water. Saw the dolphins in the resort and went snorkeling on the reef [... read more]s right at the hotel beach site. Room was beautiful and staff were all very friendly, accessible and polite. I did enjoy all their pool activities, I was doing aquaerobics and Zumba almost every day. I went to the different theater options in the resort. And was able to find nice souvenirs at the Mexican plaza and their retail store. One night I went to the disco and we did enjoy the Latin music in there. All was an amazing and safe trip.

Barcelo Maya Riviera: A great time in the riviera maya

We went to the Barcelo Riviera Maya on the last 2 weeks of august. We stayed 14 days and had 2 rooms with 4 people. Overall, our trip was great, the facilities are great and the food and service was great. Food Our group love the fact there are only sit-down restaurants in the evenings. The variety of choices are good, and the quality of the food and service was great. We tried the taco bar, sit down, seafood place, Brazilian steak house, Italian, French, asian sit down and Asian tep [... read more]panyaki. Enough variety for 2 weeks of stay. The buffet was great too, even if it shuts down at 6:30pm. The 1 complaint we had was that room service is an extra charge (e.g. a $20 cheeseburger) and aside from very minor snacks there is no food at the complex after 6pm. If you miss your reservation, or come back late from an excursion you are stuck hunting at the other hotels attached to the complex. The buffets shut down at 11pm at the other complexes and if you have to take 45min to travel on the shuttle, take that into account ff you arrive late. The food at the buffet at the Riviera is better quality and more varied than at the other facilities. If you are looking for good food, good service and variety this is the place to go. Overall score: 4.5/5 (-0.5 for lack of food options after 6pm) Pools The pools are 4 side by side pools with stairs and a walkway to go from pool to pool. There are several design flaws. The pools could have been connected so people can move around the larger pool area without getting out. This was a missed opportunity. Instead 99% of people congregate around the bars and those areas can get crowded. There is also no place in the pools with shade. This means if you are going during a very hot time of year you will not have places to get out of the sun while being in the pool. They easily have room for such and could add some large sculptures, trees or other features to resolve this issue. The pools are decent. Large and with a variety of temperatures, water features and 2 pool bars at either end of the facility. Overall score: 4/5 (-1 for lack of shade and crowding in 1 pool) Beach This ranks as the lowest quality feature of the facility. The sand is more like fine pebbles. The beach is full of rocks and there is no way to get into, out of or around the beach area without dealing with an excess of sharp and prickly rocks. It's a 500ft walk in the ocean to get to water that is deep enough to swim in without touching rocks. You can go to 1 of the other complexes for a better beach experience. Overall score: 1/5 (-4 for unusable beach area) Facilities The bars, restaurants, activities and entertainment are good. Also, there are 5 other complexes (hotels) to explore. There are better beaches, different food options and activities to find at these other places. As an example, the palace was a nice change of pace with a much different pool setup. The pools at the other 4 hotels is nothing special. The food at the other 4 hotels and their buffet is not worth the trip from the Riviera. The "mall" is hot and just an opportunity to sell you stuff (as the name implies). There is a doctor on prem at this location, but he lacks even the most basic facilities (e.g. ability to treat swimmer's ear) so it's just an excuse to funnel you to a Mexican hospital. There is a double decker bus that takes you from hotel to hotel. Expect to spend 45min+ to get from end to end. Expect to be hot and uncomfortable as you travel. The driver does not open both sets of doors which means you have to wait for everyone to get off and down the stairs from the 2nd floor before boarding and It's at least 5-10min to load and unload passengers from the bus because of this. You end up wasting a lot of time. They should consider putting smaller vehicles or a 1 story open air vehicle for travel. It would be far more pleasant. Overall score: 4/5 (-1 for terrible transportation) Rooms The rooms are the highlight of this property. Clean, up to date, the bed was comfortable, lots of space and the balcony hot tub was very popular during our stay. The very minor item of the AC being limited to 21.5 which was at the limit of what my family was happy with. Would have liked to be able to bring it down 1 degree. This was 1 of the best rooms we have had in our vacationing. Overall score: 5/5 The Service and Staff Overall staff were fantastic. Service was great, communication for the most part was good and we generally had a great time. There was 1 issue we have never encountered anywhere else (never seen it at even all inclusives in Cuba, Dominican Republic or other hotels). Key staff such as those at check in lacked the ability to speak English or actively seemed put out to speak in english. 2 examples: The guy at the front desk when we checked in spoke enough English to hold VERY basic conversations. However; it became evident that was it when we asked him if the unexpected “tax” charge he was asking for was mandatory or optional. He answer yes to both mandatory and optional. The whole check-in experience was very frustrating. The 2nd example was with those running activities at the facility. Such as, the Animation staff (such as at the pool) who genuinely seemed put out to have to speak any english. To the point of “huffing” when anyone spoke English to them. Strangely enough when we visited the palace several times we did not see the same problem at these facilities. We do not expect everyone to speak English but the front lobby staff should at least speak enough English to resolve issues and answer questions. We have never encountered this type of issue anywhere else (never seen it at even all inclusives in Cuba, Dominican Republic or other hotels). Overall score: 4/5 (-1 for lack of English)

Iberostar Waves Quetzal: Best Staff Ever!!

The Iberostar Quetzal is a beautiful family resort. The food is amazing, lot of options from vegetarian to meat lover, from kids to adults. Any cocktail you ask for they make it. Beach is amazing, hug pools and jacuzzi. Parties at the beach were incredible. And the best was the staff. Staff was the one exceeded our expectations. There is Chef Alejandra who was table by table asking and taking suggestions from guests. She listen and offers diets accommodation. She gives the best welcome that make [... read more]s you feel at home. We received a free pass for the three of us to Iberostar Cozumel, unfortunately, it was as great as Quetzal.

Generations Riviera Maya: Worst resort

It was the worst experience I have ever had. Had a 2 year old grandson with me no food choices for him. No buffets only 2 restaurants open. West jet was the worst no pick up no drop off. No reps available at generation resort to talk to had to book a ride to airport as no one could help us. Generation resort is nothing like they post on Instagram or you read about. I recommend not to go. Rooms beyond outdated. No drinks for children. Never again . No night life and it's around a swamp the smell  [... read more]is terrible

Barcelo Maya Tropical: Very Nice Hotel

Very clean, Beautiful hotel. Room service is very good. Food is great and delicious. Beach is very clean and adorable. My family really enjoyed the stay at the hotel. Without any hesitation, I would like to recommend this hotel any one traveling to Mexico.

Occidental at Xcaret Destination: Nice resort!

Friendly staff, nice rooms and affordable price! Right beside Xcaret park, the hotel sells unlimited pass for Xcaret which is a deal you can't miss, especially when travelling with young kids. Overall very happy with the experience!

Royalton Hideaway Riviera Cancun: Amazing resort

Can not say enough about this resort, incredible, great food, and staff, clean, has a bit of everything to see and do, would go back in a heartbeat, stayed at hideaway adults only side, swimup was so worth it

TRS Yucatan: Amazing resort

Absolutely amazing holiday our room was breathtaking we saw so much wildlife monkeys ,lizards ,birds fish etc. Food and service 5 star Beach is small but clean .staff are friendly. We would definitely recommend TRS

Riu Vallarta: Palm Tree Paradise

We had a wonderful stay at RIU Vallarta. Excellent food, endless entertainment by enthusiastic and friendly staff and the rooms (adjoining) were well stocked, immaculately clean and serviced every day.

The Fives Beach Hotel and Residences Playa Del Carmen: AMAZING EXPERIENCE

ROOMS WHERE GREAT AND THE OVERALL ENVIRONMENT WERE CLEAN AND KEPT. NO ISSUES. THE POOLS AND BEACHES WERE A NICE WAY TO RELAX. THE FOOD WASNT THE BEST AS THERE ARENT MUCH OPTIONS, BUT I MADE IT DO!!!!

Riu Dunamar: Awesome Resort

We were there last aug 19-26 2023 and it was a memorable experience. The hotel overall was very good the food was great , I can see that they try to do their best to give people a good food everyday diff. Menu as much as they can!the room was clean and tidy, you will not give the benefit of doubt in giving tips to the cleaner, because they do their job very well, love to swim everyday and sit down on the seashore, satisfy how they clean the seashore even though their is a little bit of sea wids  [... read more] but over all it’s all clean, the snack was great , the bar tender was friendly you will not wait long time for your request they do their job well, our kids was satisfy and happy with Riu Land the sliding pool is amazing, and the staff was friendly, the only thing I was looking for was the live show at night hope they will change not always singing dancing it was boring, we are looking for some acrobat show live,

Barcelo Maya Tropical: Barcelo Maya Tropical

It's a big resort of six hotels. There is an adults only (the most expensive) and a premium one (palace). Then, there is the Tropical (where I stayed) and three more. If you stay in any of these four hotels you can enjoy their restaurants, pools and services as It's just one hotel. Good experience in general. The service at the lobby is not good though. The room was okay, a bit humid but clean. The best of all is the food and the beach. It is far from Cancun airport. One hour and 15 minutes by b [... read more]us or taxi.

Riu Palace Costa Mujeres: The worst resort ever

First day the flight was day delayed x 12 hrs 2- thé room was not cleaned x 2 days out of 6 we had to call them after 8 pm to get towel and clean the room 3- some of waiters in the resort were very rude and snapping when u ask for table 4 -it rained 2-3 days never moved the water and my wife slipped and fell down injured her R hand and wrist

Riu Vallarta: Sun, Sea and Pool Meca

RIU Vallarta was fabulous!! The hotel is spotless and constantly being cleaned and maintained. So so we’ll run by friendly helpful and energetic staff. We loved our stay and would highly recommend it to friends and family. The food, drinks and entertainment was generous, tasteful and beautiful presented.

Riu Flamingos: Best place to vac

We love the location, sandy Beach and the layout 😍 of the resort. The dining was elegant and food was really good. We love the entertainment especially the foam party and all white party. They could upgrade the gym a bit though. All over I will go there again.

Barcelo Maya Palace: Amazing resort cant wait to go back!

My stay at this was hotel was great, rooms are clean, ac works great, food was good, amenities were great! The pool was always a fun time, clean and tidy washrooms and areas of sitting. Easy to get around on foot or via bus from each part of the resort. All in all a good stay will stay here again in future.