The hotel was really good and I really like the service.i would recommend to stay here. I loved the beach and the pool. My kids really enjoyed the pool. I would go there aging. The food was really good. My favourite meel was the breakfast. I hope in the future they have more items more vegetarian people.
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Niki123 -
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Hyatt Ziva Rose Hall: Great Family Vacation at the Hyatt Ziva
My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The service was great, and the staff went over and above to make our stay extra special. The property and grounds are beautiful and well maintained. Overall, we loved the food, and there were so many restaurants with such a wide variety of food selection as well as 24 hour room service. We are vegetarian and found lots of options, plus the restaurants are always happy to make something special if requested. The beach was beautifu[... read more]l, and staff were constantly making sure that it was clean.We loved the Z Crew who were constantly running fun activities such as dance and beach volleyball. Really enjoyed the more intimate shows at the piano lounge, and piano playing by Jermaine. Nightlife could be a little better, would love if there were more activities at the bars. To sum it up, the place is absolutely beautiful and very close to the beach, but it is really the staff that make things awesome. Loved this place, and definitely hope to return.
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Hyatt Ziva Rose Hall: Great family vacation at the Hyatt Ziva
My family and I had a fantastic time at the Hyatt Ziva in Jamaica. The service was great, and the staff went over and above to make our stay extra special. At the airport, we were able to wait at the Hyatt exclusive lounge while we waited for our pick up bus, and were given drinks and snacks. Check in was very quick. The first day, my parents were given a room on the second floor beside the elevators, which was quite loud. The next day, they asked for a room change and were moved to a different [... read more]room right away. We were in the main building, which is an older building, but we were still quite happy with the clean, spacious and comfortable rooms. The property and grounds are absolutely beautiful and well maintained.
Overall, we loved the food, and there were so many restaurants with such a wide variety of food selection as well as 24 hour room service. We mostly went to Choices, Barefoot Jerk, Di Roza, and Fuzion, and really enjoyed all of the food. We are vegetarian and found lots of options, plus the restaurants are always happy to make something special if requested. The beach was beautiful, and staff were constantly making sure that it was clean. They don't have long beach that you can walk for miles, but we were fine with the smaller beach are never ending ocean. We also loved the pool and the swim up bar.
We loved the Z Crew who were constantly running fun activities such as dance and beach volleyball. Would love to shout out Omar! They had different entertainment in the evenings which we didn't really stay for, as we really enjoyed the more intimate shows at the piano lounge. Special mention to a fantastic pianist Jermaine, who we could not stop listening to. One night, Jermaine was joined by Della and Eddy and we loved listening to them. It would have been nice for the resort to make the guests aware of the shows at the piano bar, as we were lucky to have just come across it. However we made sure to go every night as they were definitely our favourite shows at the resort.
Overall would like to shout out Chantell and Lenois from Grindz coffee, Chantell from the beach, Chantell from Fuzion, Anthony and Andre from the egg station, Dyawne from Di Roza, Erroll from the piano bar, Hayne from Union Jackz, Omar from the Z Crew, Jermaine the pianist, and Nicholas and Ruel from front desk.
Suggestions for improvement:
- Let people know when specific restaurants are closed, as we received a time table at the beginning of the trip, however, it was not accurate.
- Announce the piano bar shows and have them run a little longer or start later as they normally started at dinner time and ended early.
- Nightlife could be better, and it may help if the resort can plan and announce different things that are going on at Union Jacks or Potions. This would attract more people to attend.
To sum it up, the place is absolutely beautiful and very close to the beach, but it is really the staff that make things awesome. We have been to other resorts in Jamaica, Cuba and Dominican Republic, but in terms of service, this has been the best. Loved this place, and definitely hope to return.
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Patrick -
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Grand Decameron Montego Beach: Beautiful Resort
We had fun at this resort and the Staff was very hospitable and the Food , Bar Services and Beach was awesome. The people was very friendly whenever an issued arises and it was taken care promptly. The view was excellent and the Beach was beautiful and the sunset was marvelous and the Hotel was very clean at all times. I will recommend friend's to visit that Hotel.
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NitaD -
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Hyatt Ziva Rose Hall: Fantastic resort with great service
We had an awesome family vacation at the Hyatt Ziva.
We loved the beautiful property, well manicured grounds and great view of the ocean. We actually enjoyed the small and shallow beach area. Snorkelling was great.
Our rooms were in the main building which has a very classic and traditional feel. The rooms are dated looking compared to the new buildings, however, they were spacious, clean and comfortable and it was great being close to everything. We had a great view of the ocean and it was p[... read more]riceless.
Food was generally very good and there was a lot of variety. We are vegetarian and always had a lot of options, plus the restaurant staff were happy to make us something special. Loved the 24 hour coffee shop Grindz, Di Roza and Fuzion restaurant and piano bar. Pizza at the Italian restaurant is worth a special mention. It was a shame that Di Roza was closed on two occasions without prior notice. The buffet is not too large and didn't have as much variety as we have seen at other resorts but they had a fair amount of vegetarian options and amazing fresh fruits, vegetables and juices. Good quality drinks at all the bars and coffee shop. Our kids loved the 24 hour room service.
For evening entertainment, we preferred the small intimate performances at the piano bar. We accidently came across the piano bar shows as it wasn't mentioned anywhere.
More than anything else the staff and service made the trip memorable. Shout out to all three Chantells - at Grindz, Fuzion and the beach. Dyawane at Di Roza, Nicholas and Ruel at reception, Anthony and Andre at Chosiez, Brittania at Ziva club and Jermaine the piano player. And all the others that made our trip special. Last but not the least, it was great not having wrist bands.
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Private -
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Riu Negril: Amazing resort
Everyone was friendly and helpful. The rooms were beauiful and spaceous. The public areas were clean at all times. The restaurants we delicious. Large resort but everything felt central. Felt right at home : ) Going back next year.
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Grace -
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Iberostar Waves Rose Hall Beach: Exceptional Resort
I highly recommend Iberostar Montego Bay. It's an excellent hotel. Extremely clean. Lovely rooms. The grounds are well maintained. Great architectural design in the common areas. Staff is very friendly, helpful and accomodating. Food is AMAZING!
Our best vacation yet!
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Private -
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Grand Palladium Lady Hamilton: Nice resort!
Beautiful room and grounds. A la carte delicious, but the buffet needs a bit more selection. Beach is beautiful. Pools are nice. Long drive if you want to go to Negril or Montego Bay. Many of the rooms are air conditioned.
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Private -
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Sandals Jamaica Dunn's River: Not quite a jewel
The grounds were beautiful. The room was clean, comfortable and aesthetically pleasing. The balcony gave us a lovely ocean view.
The beach was small and covered in seaweed. On previous trips to Jamaica, the beach was raked every morning to get rid of the seaweed. At one end of the beach there is a barbed wire fence where locals stand and yell at you for cigarettes all day.
Some days we had someone ask if we wanted drinks at our beach chairs, other days there wasn't anone working.
There was [... read more]a restroom close to the beach, which was a good thing when dealing with food poisoning.
The food was dreadful. I've never encountered such a poor buffet or food experience overall at any resort I've traveled to.
The people working at the resort didn't seem happy. One server, Kevin, and one bartender, Damion, were the exceptions, and did an amazing job to make us feel welcome.
The pool was refreshing but littered with debris from trees etc.
Check in and out went smoothly.
There are hotel photographers constantly taking your picture, in the hopes that you'll purchase them at the end of your trip ($11 US each).
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Bahia Principe Explore Jamaica: Great Resort
We had a good time at the Grand Bahia PrÃncipe , the staff ,service and food was very good. The beach was amazing! The decorated our room for our anniversary, made us feel special. I hope to return soon.
We arrived around noon. The check in was fast, the staff was friendly and helpful. The resort is very well kept, the staff will go above and beyond to please you. The food was great, with a variety of bufets and restaurants to shoose from. Will be going back.
Well kept grounds, abundance of food and very very good, staff are very mannerly and friendly, clean rooms, very clean resort, entertainment was great, lots of activities during the day. Would not recommend Luminous Lagoon excursion, waste of time and money.
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Private -
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Secrets St James: Great Resort Not a Fan of the Food
The resort itself was nice, quaint, and very well maintained. I really liked how you could use both resorts - Secrets St James and Wild Orchid and actually you’re never able to differentiate between the two since you can walk freely between them. They also provided us with access to the preferred club, which now having been there I think is a must have. The activities were good, there was enough to do to keep ourselves well occupied or for that matter just hang out at the various beaches and[... read more] pools enough so that we were sufficiently bored, rested and ready to come home at the end of the week. The best part of the 2 resorts has to be the care and thoughtfulness of the staff. It reflected well that the staff really went out of their way to constantly make sure that you are having a great time and are being well looked after. I can think of many instances where a staff member went what I would consider much out of their way to assist. The bad though was the food. Not sure if my expectations were out of line, but the food quality was nowhere near what I would have expected from a four diamond resort.
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Private -
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Jewel Runaway Bay Resort: Fantastic resort!
This was our second visit to the Jewel Runaway Bay and it is absolutely a wonderful place to be. The food options provide a vast array of choices which are all great. The weekly dinner on the beach is awesome. Vendors brought on the resort are really respectful. The rooms are standard rooms however are comfortable. The kids camp is Amazing and they do more with the kids than we have ever experienced. Staff is friendly and accommodating. We love it and will be back.
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Private -
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Jewel Runaway Bay Resort: Amazing resort
Just got back from 8 days at Jewel runaway bay resort in Jamaica
I can not sat enough great things about the resort. Stayed in the junior oceanfront suites...which were amazing. Yoy practically get a entire pool to yourself. Stayed in room 1031 which is dead centre right on the ocean.
Food was mostly great. Eating out in the heat was a challenge.
Pizza...amazing...beef patties at the grill... Awsome
Fed the fish by hand which was cool. Our two kids 7 and 10 had a blast at the water[... read more]mark. They actually loved the infinity pool the best... Me too because what more do u want then to swim up to the bar and order a drink
Best drinks ever...
Did horseback riding in the water and Dunn's River falls...both r a must
Even though the resort was at full capacity, I never felt squished with people
Sailing for free on the holy cats were great too
We r already looking at goung hack
Thus time, we will get a private plunge pool
Ya mon....
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Bahia Principe Explore Jamaica: Mixed feelings
It is a very disorganized hotel, and it took us well over 2 hours to get to our room. We were sent from one area of the lobby to the next three times before the check in process even started. Then we were sent to another counter to get the key for the safe. Of course after that we were sent to another line to the "cashier" who advised us that we did not need to make a deposit and handed us the instructions for the safe. The room had a metal ceiling which was not attached to the wall in the corne[... read more]rs, and we got quite a few bugs as a result.
Other than the years worth of soap scum in the shower stall, the room was kept pretty clean. The mini fridge was only stocked with three beers only when we left a significant tip. Otherwise the fridge guy left it completely empty.
The food was good, there were lots of options and many of them were delicious. The snack bar is a buffet of lunch leftovers sitting in the heat for hours on end. We tried to order room service the first night as we arrived late and we were told it is not available after 10pm. We went to bed hungry that night. When we asked the front desk the next day the lady called room service and gave them a hard time, so we did get room service on subsequent days.
The beach is man made, very icky to step on with a LOT of seaweed and even mud on the bottom. It is hard to swim because it fluctuates, so you may be 10m out and feel seaweed brushing your leg or belly.
Some of the servers were amazing though, and we did have a good time in spite of all the issues. We were approached by 80% of the staff trying to sell us all kinds of drugs.
Many of the describes upgrades for the royal golden were not received, but the view was nice.
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Big Floyd -
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Grand Palladium Lady Hamilton: Great resort!
The resort is very well kept the staff keep the place very clean. The food was pretty good not great but pretty good. The only complaint we had was the housekeeping needs to restock all supplies every other day. We should not run out of things like toilet paper? Towels or shampoo. Entertainment was great! staff like Naby, red stripe and Happy are awesome!
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Betty -
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Grand Palladium Jamaica: Amazing resort
The hotel was wonderful very clean would go back again. Met some very nice friends while vacationing at this resort. The grounds were beautiful to explore, and we'll kept. The staff was very friendly. And the room was very clean and well kept. The food was very good. As I am a picky eater. I had to lot of choices while there. Can't wait to go back again.
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KL16 -
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Secrets St James: Very nice staff, good services, but not a luxury resort
Overall, the people working at the resort was very nice, but if you are looking for a luxury resort with good food/drinks and luxury amenities, this is not the resort. The people working at the resort work very hard, but the quality is just not there and it is not their fault.
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Private -
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Bahia Principe Explore Jamaica: Inconsistent service
We are returning clients to Bahia PrÃncipe chain( 4 times, first time in Jamaica). Service at this hotel,restaurants and rooms is inconsistent. Food is good , rooms and halls in the hotel could be cleaner. Beach is nice, but looks like is difficult to manage such a huge hotel and provide consistent service, they struggle. Staff is not going the extra step to make a difference.